Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU3

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Updated:
February 13, 2024

Chapter: Restore the System

Restore the System

Restore Overview

The Disaster Recovery System (DRS) provides a wizard to walk you through the process of restoring your system.

The backup files are encrypted and only the DRS system can open them to restore the data. The Disaster Recovery System includes the following capabilities:

  • A user interface for performing restore tasks.

  • A distributed system architecture for performing restore functions.

Master Agent

The system automatically starts the Master Agent service on each node of the cluster, but the Master Agent is functional only on the publisher node. The Master Agents on the subscriber nodes do not perform any functions.

Local Agents

The server has a Local Agent to perform backup and restore functions.

Each node in a Cisco Unified Communications Manager cluster, including the node that contains the Master Agent, must have its own Local Agent to perform backup and restore functions.


Note

By default, a Local Agent automatically gets started on each node of the cluster, including IM and Presence nodes.

Restore Prerequisites

  • Make sure that you meet the version requirements:

    • All Cisco Unified Communications Manager cluster nodes must be running the same version of the Cisco Unified Communications Manager application.

    • All IM and Presence Service cluster nodes must be running the same version of the IM and Presence Service application.

    • The version saved in the backup file must match the version that is running on the cluster nodes.

    The entire version string must match. For example, if the IM and Presence database publisher node is at version 11.5.1.10000-1, then all IM and Presence subscriber nodes must be 11.5.1.10000-1, and the backup file must also be must be 11.5.1.10000-1. If you try to restore the system from a backup file that does not match the current version, the restore will fail.

  • Make sure that the IP address, hostname, DNS configuration and deployment type for the server matches the IP address, hostname, DNS configuration and deployment type that are stored on the backup file.

  • If you have changed the cluster security password since the backup was run, make sure that you have a record of the old password, or the restore will fail.

Re-enable SAML SSO after Restore


Important
This section is applicable for Release 12.5(1)SU7 only.

After restoring the system using DRS, SAML SSO can be disabled on any of the nodes in the cluster intermittently. To re-enable SAML SSO on the affected nodes, you must perform the following:

  1. From Cisco Unified CM Administration, choose System > SAML Single Sign On.

  2. Click Run SSO Test.

  3. After you see the "SSO Test Succeeded!" message, close the browser window; click Finish.


    Note
    Cisco Tomcat restarts during SAML SSO re-enabling process. It will not have any impact on the nodes where SAML SSO is already enabled.

Restore Task Flow

During the restore process, do not perform any tasks with Cisco Unified Communications Manager OS Administration or Cisco Unified IM and Presence OS Administration.

Procedure

  Command or Action Purpose

Step 1

Restore the First Node Only

(Optional) Use this procedure only to restore the first publisher node in the cluster.

Step 2

Restore Subsequent Cluster Node

(Optional) Use this procedure to restore the subscriber nodes in a cluster.

Step 3

Restore Cluster in One Step After Publisher Rebuilds

(Optional) Follow this procedure to restore the entire cluster in one step if the publisher has already been rebuilt.

Step 4

Restore Entire Cluster

(Optional) Use this procedure to restore all nodes in the cluster, including the publisher node. If a major hard drive failure or upgrade occurs, or in the event of a hard drive migration, you may need to rebuild all nodes in the cluster.

Step 5

Restore Node Or Cluster to Last Known Good Configuration

(Optional) Use this procedure only if you are restoring a node to a last known good configuration. Do not use this after a hard drive failure or other hardware failure.

Step 6

Restart a Node

Use this procedure to restart a node.

Step 7

Check Restore Job Status

(Optional) Use this procedure to check the restore job status.

Step 8

View Restore History

(Optional) Use this procedure to view the restore history.

Restore the First Node Only

If you are restoring the first node after a rebuild, you must configure the backup device.

This procedure is applicable to the Cisco Unified Communications Manager First Node, also known as the publisher node. The other Cisco Unified Communications Manager nodes and all the IM and Presence Service nodes are considered as secondary nodes or subscribers.

Before you begin

If there is an IM and Presence Service node in the cluster, ensure that it is running and accessible when you restore the first node. This is required so that a valid backup file can be found during the procedure.

Procedure

Step 1

From the Disaster Recovery System, choose Restore > Restore Wizard.

Step 2

In the Restore Wizard Step 1 window, Select Backup Device area, select the appropriate backup device to restore.

Step 3

Click Next.

Step 4

In the Restore Wizard Step 2 window, select the backup file you want to restore.

Note

 

The backup filename indicates the date and time that the system created the backup file.

Step 5

Click Next.

Step 6

In the Restore Wizard Step 3 window, click Next.

Step 7

Choose the features that you want to restore.

Note

 

The features that you have selected for backup will be displayed.

Step 8

Click Next. The Restore Wizard Step 4 window displays.

Step 9

Select the Perform file integrity check using the SHA1 Message Digest checkbox if you want to run a file integrity check.

Note

 

The file integrity check is optional and is only needed in the case of SFTP backups.

Be aware that the file integrity check process consumes a significant amount of CPU and network bandwidth, which slows down the restore process.

We can use SHA-1 for message digest verification in FIPS mode as well. SHA-1 is allowed for all non-digital signature uses in the hash functions applications like HMAC and Random Bit Generation that are not used for digital signatures. For instance, SHA-1 can still be used to compute a checksum. Only for signature generation and verification, we can't use SHA-1.

Step 10

Select the node to restore.

Step 11

Click Restore to restore the data.

Step 12

Click Next.

Step 13

When you are prompted to select the nodes to restore, choose only the first node (the publisher).

Caution

 

Do not select the subsequent (subscriber) nodes in this condition as this will result in failure of the restore attempt.

Step 14

(Optional) From the Select Server Name drop-down list, select the subscriber node from which you want to restore the publisher database. Ensure that the subscriber node that you chose is in-service and connected to the cluster.

The Disaster Recovery System restores all non database information from the backup file and pulls the latest database from the chosen subscriber node.

Note

 

This option appears only if the backup file that you selected includes the CCMDB database component. Initially, only the publisher node is fully restored, but when you perform Step 14 and restart the subsequent cluster nodes, the Disaster Recovery System performs database replication and fully synchronizes all cluster node databases. This ensures that all cluster nodes are using current data.

Step 15

Click Restore.

Step 16

Your data is restored on the publisher node. Depending on the size of your database and the components that you choose to restore, the system can require a few hours to restore.

Note

 

Restoring the first node restores the whole Cisco Unified Communications Manager database to the cluster. This may take up to several hours based on number of nodes and size of database that is being restored. Depending on the size of your database and the components that you choose to restore, the system can require a few hours to restore.

Step 17

When the Percentage Complete field on the Restore Status window, shows 100%, restart the server. Restart of all the nodes in the cluster is required in case of restoring only to the first node. Ensure that you restart the first node before you restart the subsequent nodes. For information about how to restart the server, see the What to Do Next section.

Note

 

If you are restoring a Cisco Unified Communications Manager node only, the Cisco Unified Communications Manager and IM and Presence Service cluster must be restarted.

If you are restoring an IM and Presence Service Publisher node only, the IM and Presence Service cluster must be restarted.

What to do next

Restore Subsequent Cluster Node

This procedure is applicable to the Cisco Unified Communications Manager subscriber (subsequent) nodes only. The first Cisco Unified Communications Manager node installed is the publisher node. All other Cisco Unified Communications Manager nodes, and all IM and Presence Service nodes are subscriber nodes.

Follow this procedure to restore one or more Cisco Unified Communications Manager subscriber nodes in the cluster.

Before you begin

Before you perform a restore operation, ensure that the hostname, IP address, DNS configuration, and deployment type of the restore matches the hostname, IP address, DNS configuration, and deployment type of the backup file that you want to restore. Disaster Recovery System does not restore across different hostnames, IP addresses, DNS configurations and deployment types.

Ensure that the software version that is installed on the server matches the version of the backup file that you want to restore. Disaster Recovery System supports only matching software versions for restore operations. If you are restoring the subsequent nodes after a rebuild, you must configure the backup device.

Procedure

Step 1

From the Disaster Recovery System, select Restore > Restore Wizard.

Step 2

In the Restore Wizard Step 1 window, Select Backup Device area, choose the backup device from which to restore.

Step 3

Click Next.

Step 4

In the Restore Wizard Step 2 window, select the backup file that you want to restore.

Step 5

Click Next.

Step 6

In the Restore Wizard Step 3 window, select the features that you want to restore.

Note

 

Only the features that were backed up to the file that you chose display.

Step 7

Click Next. The Restore Wizard Step 4 window displays.

Step 8

In the Restore Wizard Step 4 window, when you are prompted to choose the nodes to restore, select only the subsequent nodes.

Step 9

Click Restore.

Step 10

Your data is restored on the subsequent nodes. For more information about how to view the status of the restore, see the What to Do Next section.

Note

 

During the restore process, do not perform any tasks with Cisco Unified Communications Manager Administration or User Options.

Step 11

When the Percentage Complete field on the Restore Status window shows 100%, restart the secondary servers you just restored. Restart of all the nodes in the cluster is required in case of restoring only to the first node. Ensure that you restart the first node before you restart the subsequent nodes. For information about how to restart the server, see the What to Do Next section.

Note

 

If the IM and Presence Service first node is restored. Ensure to restart the IM and Presence Service first node before you restart the IM and Presence Service subsequent nodes.

What to do next

Restore Cluster in One Step After Publisher Rebuilds

Depending on the size of your database and the components that you choose to restore, the system can require a few hours to restore. Follow this procedure to restore the entire cluster in one step if the publisher has already been rebuilt or freshly installed.

Procedure

Step 1

From the Disaster Recovery System, select Restore > Restore Wizard.

Step 2

In the Restore Wizard Step 1 window Select Backup Device area, choose the backup device from which to restore.

Step 3

Click Next.

Step 4

In the Restore Wizard Step 2 window, select the backup file that you want to restore.

The backup filename indicates the date and time that the system created the backup file.

Choose only the backup file of the cluster from which you want to restore the entire cluster.

Step 5

Click Next.

Step 6

In the Restore Wizard Step 3 window, select the features that you want to restore.

The screen displays only those features that were saved to the backup file.

Step 7

Click Next.

Step 8

In the Restore Wizard Step 4 window, click One-Step Restore.

This option appears on Restore Wizard Step 4 window only if the backup file selected for restore is the backup file of the cluster and the features chosen for restore includes the feature(s) that is registered with both publisher and subscriber nodes. For more information, see Restore the First Node Only and Restore Subsequent Cluster Node.

Note

 

If a status message indicates that Publisher has failed to become cluster aware. Cannot start one-step restore, you need to restore the publisher node and then the subscriber node. See the Related topics for more information.

This option allows the publisher to become cluster aware and will take five minutes to do so. Once you click on this option, a status message displays as "Please wait for 5 minutes until Publisher becomes cluster aware and do not start any backup or restore activity in this time period".

After the delay, if the publisher becomes cluster aware, a status message displays as "Publisher has become cluster aware. Please select the servers and click on Restore to start the restore of entire cluster".

After the delay, if the publisher has not become cluster aware, a status message displays as "Publisher has failed to become cluster aware. Cannot start one-step restore. Please go ahead and do a normal two-step restore." To restore the whole cluster in two-step (publisher and then subscriber), perform the steps mentioned in Restore the First Node Only and Restore Subsequent Cluster Node.

Step 9

When you are prompted to choose the nodes to restore, choose all the nodes in the cluster.

The Disaster Recovery System restores the Cisco Unified Communications Manager database (CCMDB) on subsequent nodes automatically when you restore a first node. This may take up to several hours based on number of nodes and size of that database that is being restored.

Step 10

Click Restore.

Your data is restored on all the nodes of the cluster.

Step 11

When the Percentage Complete field on the Restore Status window shows 100%, restart the server. Restart of all the nodes in the cluster is required in case of restoring only to the first node. Ensure that you restart the first node before you restart the subsequent nodes. For information about how to restart the server, see the What to Do Next section.

What to do next

Restore Entire Cluster

If a major hard drive failure or upgrade occurs, or in the event of a hard drive migration, you have to rebuild all nodes in the cluster. Follow these steps to restore an entire cluster.

If you are doing most other types of hardware upgrades, such as replacing a network card or adding memory, you do not need to perform this procedure.

Procedure

Step 1

From Disaster Recovery System, select Restore > Restore Wizard.

Step 2

In the Select Backup Device area, select the appropriate backup device to restore.

Step 3

Click Next.

Step 4

In the Restore Wizard Step 2 window, select the backup file you want to restore.

Note

 

The backup filename indicates the date and time that the system created the backup file.

Step 5

Click Next.

Step 6

In the Restore Wizard Step 3 window, click Next.

Step 7

In the Restore Wizard Step 4 window, select all the nodes when prompted to choose restore nodes.

Step 8

Click Restore to restore the data.

The Disaster Recovery System restores the Cisco Unified Communications Manager database (CCMDB) on subsequent nodes automatically when you restore a first node. This may take up to several hours based on number of nodes and size of that database.

Data is restored on the all the nodes.

Note

 

During the restore process, do not perform any tasks with Cisco Unified Communications Manager Administration or User Options.

Depending on the size of your database and the components that you choose to restore, the system can require a few hours to restore.

Step 9

Restart the server once the restoration process is completed. See the What to Do Next section for more information about how to restart the server.

Note

 

Make sure that you restart the first node before you restart the subsequent nodes.

After the first node has restarted and is running the restored version of Cisco Unified Communications Manager, restart the subsequent nodes.

Step 10

Replication will be setup automatically after cluster reboot. Check the Replication Status value on all nodes by using the "utils dbreplication runtimestate" CLI command as described in the Command Line Interface Reference Guide for Cisco Unified Communications Solutions. The value on each node should equal 2.

Note

 

Database replication on the subsequent nodes may take enough time to complete after the subsequent node restarts, depending on the size of the cluster.

Tip

 
If replication does not set up properly, use the "utils dbreplication rebuild" CLI command as described in the Command Line Interface Reference Guide for Cisco Unified Communications Solutions.

What to do next

Restore Node Or Cluster to Last Known Good Configuration

Follow this procedure to restore node or cluster to last known good configuration.

Before you begin

  • Ensure that the restore file contains the hostname, IP address, DNS configuration, and deployment type that is configured in the backup file.

  • Ensure that the Cisco Unified Communications Manager version installed on the server matches the version of the backup file that you want to restore.

  • Ensure this procedure is used only to restore node to a last known good configuration.

Procedure

Step 1

From the Disaster Recovery System, choose Restore > Restore Wizard.

Step 2

In the Select Backup Device area, select the appropriate backup device to restore.

Step 3

Click Next.

Step 4

In the Restore Wizard Step 2 window, select the backup file you want to restore.

Note

 

The backup filename indicates the date and time that the system created the backup file.

Step 5

Click Next.

Step 6

In the Restore Wizard Step 3 window, click Next.

Step 7

Select the appropriate node, when prompted to choose restore nodes.

Data is restored on the chosen nodes.

Step 8

Restart all nodes in the cluster. Restart the first Cisco Unified Communications Manager node before restarting the subsequent Cisco Unified Communications Manager nodes. If the cluster also has Cisco IM and Presence nodes, restart the first Cisco IM and Presence node before restarting the subsequent IM and Presence nodes. See the What to Do Next section for more information.

Restart a Node

You must restart a node after you restore data.

If you are restoring a publisher node (first node), you must restart the publisher node first. Restart subscriber nodes only after the publisher node has restarted and is successfully running the restored version of the software.


Note

Do not restart IM and Presence subscriber nodes if the CUCM publisher node is offline. In such cases, the node services will fail to start because the subscriber node is unable to connect to the CUCM publisher.


Caution

This procedure causes the system to restart and become temporarily out of service.

Perform this procedure on every node in the cluster that you need to restart.

Procedure

Step 1

From Cisco Unified OS Administration, select Settings > Version.

Step 2

To restart the node, click Restart.

Step 3

Replication will be setup automatically after cluster reboot. Check the Replication Status value on all nodes by using the utils dbreplication runtimestate CLI command. The value on each node should be equal 2. See the Related Topics section below to find information about CLI commands.

If replication does not set up properly, use the utils dbreplication reset CLI command as described in the Command Line Reference Guide for Cisco Unified Communications Solutions. See the Related Topics section below to find information about CLI commands.

Note

 

Database replication on the subsequent nodes may take several hours to complete after the subsequent nodes restart, depending on the size of the cluster.

What to do next

(Optional) To view the status of the restore, see Check Restore Job Status.

Check Restore Job Status

Follow this procedure to check the restore job status.

Procedure

Step 1

From the Disaster Recovery System, select Restore > Current Status.

Step 2

In the Restore Status window, click the log filename link to view the restore status.

View Restore History

Perform the following steps to view the restore history.

Procedure

Step 1

From Disaster Recovery System, choose Restore > History.

Step 2

From the Restore History window, you can view the restores that you have performed, including filename, backup device, completion date, result, version, features that were restored, and failed features.

The Restore History window displays only the last 20 restore jobs.

Data Authentication

Trace Files

The following trace file locations are used during troubleshooting or while collecting the logs.

Trace files for the Master Agent, the GUI, each Local Agent, and the JSch library get written to the following locations:

  • For the Master Agent, find the trace file at platform/drf/trace/drfMA0*

  • For each Local Agent, find the trace file at platform/drf/trace/drfLA0*

  • For the GUI, find the trace file at platform/drf/trace/drfConfLib0*

  • For the JSch, find the trace file at platform/drf/trace/drfJSch*

For more information, see the Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-command-reference-list.html.

Command Line Interface

The Disaster Recovery System also provides command line access to a subset of backup and restore functions, as shown in the following table. For more information on these commands and on using the command line interface, see the Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-command-reference-list.html.

Table 1. Disaster Recovery System Command Line Interface

Command

Description

utils disaster_recovery estimate_tar_size

Displays estimated size of backup tar from SFTP/Local device and requires one parameter for feature list

utils disaster_recovery backup

Starts a manual backup by using the features that are configured in the Disaster Recovery System interface

utils disaster_recovery jschLogs

Enables or disables JSch library logging

utils disaster_recovery restore

Starts a restore and requires parameters for backup location, filename, features, and nodes to restore

utils disaster_recovery status

Displays the status of ongoing backup or restore job

utils disaster_recovery show_backupfiles

Displays existing backup files

utils disaster_recovery cancel_backup

Cancels an ongoing backup job

utils disaster_recovery show_registration

Displays the currently configured registration

utils disaster_recovery device add

Adds the network device

utils disaster_recovery device delete

Deletes the device

utils disaster_recovery device list

Lists all the devices

utils disaster_recovery schedule add

Adds a schedule

utils disaster_recovery schedule delete

Deletes a schedule

utils disaster_recovery schedule disable

Disables a schedule

utils disaster_recovery schedule enable

Enables a schedule

utils disaster_recovery schedule list

Lists all the schedules

utils disaster_recovery backup

Starts a manual backup by using the features that are configured in the Disaster Recovery System interface.

utils disaster_recovery restore

Starts a restore and requires parameters for backup location, filename, features, and nodes to restore.

utils disaster_recovery status

Displays the status of ongoing backup or restore job.

utils disaster_recovery show_backupfiles

Displays existing backup files.

utils disaster_recovery cancel_backup

Cancels an ongoing backup job.

utils disaster_recovery show_registration

Displays the currently configured registration.

Alarms and Messages

Alarms and Messages

The Disaster Recovery System issues alarms for various errors that could occur during a backup or restore procedure. The following table provides a list of Cisco Disaster Recovery System alarms.

Table 2. Disaster Recovery System Alarms and Messages

Alarm Name

Description

Explanation

DRFBackupDeviceError

DRF backup process has problems accessing device.

DRS backup process encountered errors while it was accessing device.

DRFBackupFailure

Cisco DRF Backup process failed.

DRS backup process encountered errors.

DRFBackupInProgress

New backup cannot start while another backup is still running

DRS cannot start new backup while another backup is still running.

DRFInternalProcessFailure

DRF internal process encountered an error.

DRS internal process encountered an error.

DRFLA2MAFailure

DRF Local Agent cannot connect to Master Agent.

DRS Local Agent cannot connect to Master Agent.

DRFLocalAgentStartFailure

DRF Local Agent does not start.

DRS Local Agent might be down.

DRFMA2LAFailure

DRF Master Agent does not connect to Local Agent.

DRS Master Agent cannot connect to Local Agent.

DRFMABackupComponentFailure

DRF cannot back up at least one component.

DRS requested a component to back up its data; however, an error occurred during the backup process, and the component did not get backed up.

DRFMABackupNodeDisconnect

The node that is being backed up disconnected from the Master Agent prior to being fully backed up.

While the DRS Master Agent was running a backup operation on a Cisco Unified Communications Manager node, the node disconnected before the backup operation completed.

DRFMARestoreComponentFailure

DRF cannot restore at least one component.

DRS requested a component to restore its data; however, an error occurred during the restore process, and the component did not get restored.

DRFMARestoreNodeDisconnect

The node that is being restored disconnected from the Master Agent prior to being fully restored.

While the DRS Master Agent was running a restore operation on a Cisco Unified Communications Manager node, the node disconnected before the restore operation completed.

DRFMasterAgentStartFailure

DRF Master Agent did not start.

DRS Master Agent might be down.

DRFNoRegisteredComponent

No registered components are available, so backup failed.

DRS backup failed because no registered components are available.

DRFNoRegisteredFeature

No feature got selected for backup.

No feature got selected for backup.

DRFRestoreDeviceError

DRF restore process has problems accessing device.

DRS restore process cannot read from device.

DRFRestoreFailure

DRF restore process failed.

DRS restore process encountered errors.

DRFSftpFailure

DRF SFTP operation has errors.

Errors exist in DRS SFTP operation.

DRFSecurityViolation

DRF system detected a malicious pattern that could result in a security violation.

The DRF Network Message contains a malicious pattern that could result in a security violation like code injection or directory traversal. DRF Network Message has been blocked.

DRFTruststoreMissing

The IPsec truststore is missing on the node.

The IPsec truststore is missing on the node. DRF Local Agent cannot connect to Master Agent.

DRFUnknownClient

DRF Master Agent on the Pub received a Client connection request from an unknown server outside the cluster. The request has been rejected.

The DRF Master Agent on the Pub received a Client connection request from an unknown server outside the cluster. The request has been rejected.

DRFBackupCompleted

DRF backup completed successfully.

DRF backup completed successfully.

DRFRestoreCompleted

DRF restore completed successfully.

DRF restore completed successfully.

DRFNoBackupTaken

DRF did not find a valid backup of the current system.

DRF did not find a valid backup of the current system after an Upgrade/Migration or Fresh Install.

DRFComponentRegistered

DRF successfully registered the requested component. DRF successfully registered the requested component.

DRFRegistrationFailure

DRF Registration operation failed.

DRF Registration operation failed for a component due to some internal error.

DRFComponentDeRegistered

DRF successfully deregistered the requested component.

DRF successfully deregistered the requested component.

DRFDeRegistrationFailure

DRF deregistration request for a component failed.

DRF deregistration request for a component failed.

DRFFailure

DRF Backup or Restore process has failed.

DRF Backup or Restore process encountered errors.

DRFRestoreInternalError

DRF Restore operation has encountered an error. Restore cancelled internally.

DRF Restore operation has encountered an error. Restore cancelled internally.

DRFLogDirAccessFailure

DRF could not access the log directory.

DRF could not access the log directory.

DRFDeRegisteredServer

DRF automatically de-registered all the components for the server.

The server may have been disconnected from the Unified Communications Manager cluster.

DRFSchedulerDisabled

DRF Scheduler is disabled because no configured features are available for backup.

DRF Scheduler is disabled because no configured features are available for backup

DRFSchedulerUpdated

DRF Scheduled backup configuration is updated automatically due to feature de-registration.

DRF Scheduled backup configuration is updated automatically due to feature de-registration

License Reservation

License Reservation


Important
The below license feature table is supported till Unified CM 14SU1 release.

Follow the below steps, after performing the restore operation on the Specific License Reservation enabled Unified Communications Manager.

Table 3. Disaster Recovery System for License Reservation

State after Restore

Product on CSSM

Solution

UNREGISTERED

Yes

Contact Cisco to remove the product from CSSM and do register from the product.

No

Nothing required

RESERVATION IN PROGRESS

Yes

Do either of the below procedures:

Procedure-1:

  1. Get the authorization code for the product from CSSM.

  2. Run the below CLI by giving the authorization code license smart reservation return-authorization "<authorization-code>".

Procedure-2:

  1. Contact Cisco to remove the product from CSSM.

No

Execute the CLI from the product license smart reservation cancel.

REGISTERED

Yes

  1. Execute the below CLI license smart reservation return from the product. A reservation return code will be printed on the console.

  2. Enter the reservation return code on CSSM to remove the product.

No

Execute the CLI from the product license smart reservation return.

Restore Interactions and Restrictions

Restore Restrictions

The following restrictions apply to using Disaster Recovery System to restore Cisco Unified Communications Manager or IM and Presence Service

Table 4. Restore Restrictions

Restriction

Description

Export Restricted

You can restore the DRS backup from a restricted version only to a restricted version and the backup from an unrestricted version can be restored only to an unrestricted version. Note that if you upgrade to the U.S. export unrestricted version of Cisco Unified Communications Manager, you will not be able to later upgrade to or be able to perform a fresh install of the U.S. export restricted version of this software

Platform Migrations

You cannot use the Disaster Recovery System to migrate data between platforms (for example, from Windows to Linux or from Linux to Windows). A restore must run on the same product version as the backup. For information on data migration from a Windows-based platform to a Linux-based platform, see the Data Migration Assistant User Guide.

HW Replacement and Migrations

When you perform a DRS restore to migrate data to a new server, you must assign the new server the identical IP address and hostname that the old server used. Additionally, if DNS was configured when the backup was taken, then the same DNS configuration must be present prior to performing a restore.

For more information about replacing a server, refer to the Replacing a Single Server or Cluster for Cisco Unified Communications Manager guide.

In addition, you must run the Certificate Trust List (CTL) client after a hardware replacement. You must run the CTL client if you do not restore the subsequent node (subscriber) servers. In other cases, DRS backs up the certificates that you need. For more information, see the "Installing the CTL Client" and "Configuring the CTL Client " procedures in the Cisco Unified Communications Manager Security Guide.

Extension Mobility Cross Cluster

Extension Mobility Cross Cluster users who are logged in to a remote cluster at backup shall remain logged in after restore.


Note

DRS backup/restore is a high CPU-oriented process. Smart Licence Manager is one of the components that are backed-up and restored. During this process Smart License Manger service is restarted. You can expect high resource utilization so recommended to schedule the process during maintenance period.

After successfully restoring the Cisco Unified Communications server components, register the Cisco Unified Communications Manager with Cisco Smart Software Manager or Cisco Smart Software Manager satellite. If the product is already registered before taking the backup, then reregister the product for updating the license information.

For more information on how to register the product with Cisco Smart Software Manager or Cisco Smart Software Manager satellite, see the System Configuration Guide for Cisco Unified Communications Manager for your release.

Troubleshooting

DRS Restore to Smaller Virtual Machine Fails

Problem

A database restore may fail if you restore an IM and Presence Service node to a VM with smaller disks.

Cause

This failure occurs when you migrate from a larger disk size to a smaller disk size.

Solution

Deploy a VM for the restore from an OVA template that has 2 virtual disks.

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