Self Care Portal Overview
From the Cisco Unified Communications Self Care Portal, users can customize features and settings for their phones. As the administrator, you control access to the portal. Before an end user can access the portal, you must add the user to the default Standard CCM End Users access control group, or to any access control group that has the Standard CCM End Users role assignment. In addition, users require their user ID, password, and the URL with which to access the portal. Users can access the portal via the following URL:
<server_name> represents the Unified Communications Manager IP address, hostname or fully qualified domain name
<port_number> represents the port on which to connect. The port is optional, but is useful in firewall situations.
ucmuser is a mandatory subpath that points to Self Care
Optionally, you can also configure enterprise parameters within Cisco Unified Communications Manager in order to assign which phone settings are available for end users to configure. For example, the Show Call Forwarding enterprise parameter determines whether users can configure Call Forward via the portal.