Step 1

From Cisco Unified CM Administration, choose Device > Device Settings > Common Device Configuration.

Step 2

Perform the following steps to create a new Common Device Configuration and associate the softkey template with it; otherwise, proceed to the next step.

1. Click Add New.

2. Enter a name for the Common Device Configuration in the Name field.

3. Click Save.

Step 3

Perform the following steps to add the softkey template to an existing Common Device Configuration.

1. Click Find and enter the search criteria.

2. Click an existing Common Device Configuration.

Step 4

In the Softkey Template drop-down list, choose the softkey template that contains the softkey that you want to make available.

Step 5

Click Save.

Step 6

Perform one of the following tasks:

• If you modified a Common Device Configuration that is already associated with devices, click Apply Config to restart the devices.
• If you created a new Common Device Configuration, associate the configuration with devices and then restart them.

Step 1

From Cisco Unified CM Administration, choose Device > Phone.

Step 2

Click Find and select the phone device to add the softkey template.

Step 3

From the Common Device Configuration drop-down list, choose the common device configuration that contains the new softkey template.

Step 4

Click Save.

Step 5

Click Reset to update the phone settings.

Step 1

From Cisco Unified Serviceability, choose Tools > Service Activation.

Step 2

From the Server drop-down list, choose the node on which you want to activate the Cisco Extended Functions service.

Step 3

Check the Cisco Extended Functions check box.

Step 4

Click Save.

Step 1

From the Cisco Unified Serviceability, choose Alarm > Configuration.

Step 2

From the Server drop-down list, choose the node on which you want to configure alarms.

Step 3

From the Service Group drop-down list, choose CM Services.

Step 4

From the Service drop-down list, choose Cisco Extended Functions.

Step 5

Check the Enable Alarm check box for both Local Syslogs and SDI Trace.

Step 6

From the drop-down list, configure the Alarm Event Level for both Local Syslogs and SDI Trace by choosing one of the following options:

• Emergency—Designates the system as unusable.
• Alert—Indicates that immediate action is needed.
• Critical—The system detects a critical condition.
• Error—Indicates that an error condition is detected.
• Warning—Indicates that a warning condition is detected.
• Notice—Indicates that a normal but significant condition is detected.
• Informational—Indicates only information messages.
• Debug— Indicates detailed event information that Cisco Technical Assistance Center (TAC) engineers use for debugging.

Step 7

Click Save.

Step 1

From Cisco Unified Serviceability, choose Trace > Configuration.

Step 2

From the Server drop-down list, choose the node on which you want to configure traces.

Step 3

From the Service Group drop-down list, choose CM Services.

Step 4

From the Service drop-down list, choose Cisco Extended Functions.

Step 5

Check the Trace On check box.

Step 6

From the Debug Trace Level drop-down list, choose one of the following options:

• Error—Traces all error conditions, as well as process and device initialization messages.
• Special—Traces all special conditions and subsystem state transitions that occur during normal operation. Traces call-processing events.
• State Transition—Traces all state transition conditions and media layer events that occur during normal operation.
• Significant—Traces all significant conditions, as well as entry and exit points of routines. Not all services use this trace level.
• Entry_exit—Traces all entry and exit conditions, plus low-level debugging information.
• Arbitrary—Traces all Arbitrary conditions plus detailed debugging information.
• Detailed— Traces alarm conditions and events. Used for all traces that are generated in abnormal path. Uses minimum number of CPU cycles.

Step 7

Click Save.