Feature Services
Use the Serviceability GUI to activate, start, and stop Cisco Unified Communications Manager and IM and Presence services. Activation turns on and starts a service. You must manually activate the feature service for all features that you want to use. For service-activation recommendations, see topics related to service activation.
Note |
If you try to access a Unified Communications Manager server from an IM and Presence node or vice versa, you may encounter the following error: "Connection to the Server cannot be established (unable to access Remote Node)" . If this error message appears, see the Administration Guide for Cisco Unified Communications Manager . |
Note |
Devices using IM and Presence are configured to use a Postgres external database to support persistent chat, compliance, and file transfer. However, the connection between IM and Presence server and Postgres is not secured and the data passes without any check. For the services or devices that do not support TLS, there is another way to provide secure communication by configuring IP Sec, which is a standard protocol for secure communications by authenticating and encrypting each IP packet of a communication session. |
After you activate a service in the Service Activation window, you do not need to start it in the Control Center - Feature Services window. If the service does not start for any reason, you must start it in the Control Center - Feature Services window.
After the system is installed, it does not automatically activate feature services, You need to activate the feature service to use your configuration features, for example, the Serviceability Reports Archive feature.
Unified Communications Manager and Cisco Unified IM and Presence Service only: If you are upgrading Unified Communications Manager, those services that you activated on the system before the upgrade automatically start after the upgrade.
After you activate feature services, you can modify service parameter settings using the administrative GUI for your product:-
Cisco Unified Communications Manager Administration
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Cisco Unity Connection Administration
Feature Services Categories
In Cisco Unified Serviceability, the Service Activation window and the Control Center - Feature Services window categorize feature services into the following groups:
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Database and administration services
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Performance and monitoring services
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CM services
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CTI services
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CDR services
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Security services
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Directory services
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Voice quality reporter services
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Database and administration services
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Performance and monitoring services
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IM and Presence Service services
Database and Administration Services
Locations Bandwidth Manager
This service is not supported by IM and Presence Service.
The Locations Bandwidth Manager service assembles a network model from configured Location and Link data in one or more clusters, determines the Effective Paths between pairs of Locations, determines whether to admit calls between a pair of Locations based on the availability of bandwidth for each type of call, and deducts (reserves) bandwidth for the duration of each call that is admitted.
Cisco AXL Web Service
The Cisco AXL Web Service allows you to modify database entries and execute stored procedures from client-based applications that use AXL.
In an IM and Presence Service system, this service supports both Unified Communications Manager and Cisco Unity Connection.
Cisco UXL Web Service
This service is not supported by IM and Presence Service.
The TabSync client in Cisco IP Phone Address Book Synchronizer uses the Cisco UXL Web Service for queries to the Unified Communications Manager database, which ensures that Cisco IP Phone Address Book Synchronizer users have access only to end-user data that pertains to them. The Cisco UXL Web Service performs the following functions:
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Conducts authentication checks by verifying the end-user username and password when an end user logs in to Cisco IP Phone Address Book Synchronizer.
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Conducts a user authorization check by only allowing the user that is currently logged in to Cisco IP Phone Address Book Synchronizer to perform functions such as listing, retrieving, updating, removing, and adding contacts.
Cisco Bulk Provisioning Service
This service does not support Cisco Unity Connection.
If your configuration supports clusters (Unified Communications Manager only), you can activate the Cisco Bulk Provisioning Service only on the first server. If you use the Unified Communications Manager Bulk Administration Tool to administer phones and users, you must activate this service.
Cisco TAPS Service
This service does not support Cisco Unity Connection or IM and Presence Service.
The Cisco Tools for Auto-Registered Phones Support (TAPS) Service supports the Cisco Unified Communications Manager Auto-Register Phone Tool, which allows a user to upload a customized configuration on an auto registered phone after a user responds to Interactive Voice Response (IVR) prompts.
If your configuration supports clusters (Unified Communications Manager only), you activate this service on the first server. When you want to create dummy MAC addresses for the tool, ensure that the Cisco Bulk Provisioning Service is activated on the same server.
Tip |
The Cisco Unified Communications Manager Auto-Register Phone Tool relies on Cisco Customer Response Solutions (CRS). Before the tool can work as designed, verify that the CRS server is configured and running, as described in the CRS documentation. |
Platform Administrative Web Service
The Platform Administrative Web Service is a Simple Object Access Protocol (SOAP) API that can be activated on Unified Communications Manager, IM and Presence Service, and Cisco Unity Connection systems to allow the PAWS-M server to upgrade the system.
Important |
Do not activate the Platform Administrative Web Service on the PAWS-M server. |
Performance and monitoring services
Cisco Serviceability Reporter
The Cisco Serviceability Reporter service generates daily reports. For details, see topics that are related to the serviceability reports archive.
If your configuration supports clusters (Unified Communications Manager only), this service is installed on all the Unified Communications Manager servers in the cluster. Reporter generates reports once a day based on logged information. You can access the reports that Reporter generates in Cisco Unified Serviceability from the Tools menu. Each summary report comprises different charts that display the statistics for that particular report. After you activate the service, report generation may take up to 24 hours.
Cisco CallManager SNMP Service
This service does not support IM and Presence Service and Cisco Unity Connection.
This service, which implements the CISCO-CCM-MIB, provides SNMP access to provisioning and statistics information that is available for Unified Communications Manager.
If your configuration supports clusters (Unified Communications Manager only), activate this service on all servers in the cluster.
CM Services
This section describes the CM Services and does not apply to IM and Presence Service and Cisco Unity Connection.
Cisco CallManager
The Cisco CallManager Service provides software-only call processing as well as signaling and call control functionality for Unified Communications Manager.
Tip |
Unified Communications Manager clusters only: Before you activate this service, verify that the Unified Communications Manager server displays in the Find and List Cisco Unified Communications Manager's window in Cisco Unified Communications Manager Administration. If the server does not display, add the Unified Communications Manager server before you activate this service. For information on how to find and add the server, see the Administration Guide for Cisco Unified Communications Manager . Unified Communications Manager clusters only: If you deactivate the Cisco CallManager or CTIManager services in Service Activation, the Unified Communications Manager server where you deactivated the service no longer exists in the database, which means that you cannot choose that Unified Communications Manager server for configuration operations in Cisco Unified Communications Manager Administration because it does not display in the graphical user interface (GUI). If you then reactivate the services on the same Unified Communications Manager server, the database creates an entry for Unified Communications Manager again and adds a "CM_" prefix to the server name or IP address; for example, if you reactivate the Cisco CallManager or CTIManager service on a server with an IP address of 172.19.140.180, then CM_172.19.140.180 displays in Cisco Unified Communications Manager Administration. You can now choose the server, with the new "CM_" prefix, in Cisco Unified Communications Manager Administration. |
The following services rely on Cisco CallManager service activation:
Cisco TFTP
Cisco Trivial File Transfer Protocol (TFTP) builds and serves files that are consistent with the trivial file transfer protocol, a simplified version of FTP. Cisco TFTP serves embedded component executable, ringer files, and device configuration files.
Unified Communications Manager only: A configuration file includes a list of Unified Communications Manager's to which devices (telephones and gateways) make connections. When a device boots, the component queries a Dynamic Host Configuration Protocol (DHCP) server for its network configuration information. The DHCP server responds with an IP address for the device, a subnet mask, a default gateway, a Domain Name System (DNS) server address, and a TFTP server name or address. The device requests a configuration file from the TFTP server. The configuration file contains a list of Unified Communications Manager's and the TCP port through which the device connects to those Unified Communications Manager's. The configuration file contains a list of Unified Communications Managers and the TCP port through which the device connects to those Unified Communications Manager's.
Cisco Unified Mobile Voice Access Service
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Make calls from the cellular phone as if the call originated from the desk phone.
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Turn Cisco Unified Mobility on.
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Turn Cisco Unified Mobility off.
Cisco IP Voice Media Streaming App
The Cisco IP Voice Media Streaming Application service provides voice media streaming functionality for Unified Communications Manager for use with Media Termination Point (MTP), conferencing, music on hold (MOH), and annunciator. The Cisco IP Voice Media Streaming Application relays messages from Unified Communications Manager to the IP voice media streaming driver, which handles Real-Time Protocol (RTP) streaming.
The Cisco IP Voice Media Streaming Application service does not generate the Call Management Record (CMR) files for call legs that involve any IP Voice Media Streaming Application components like conference, MOH, annunciator, or MTP.
Cisco CTIManager
The Cisco CTI Manager contains the CTI components that interact with applications. This service allows applications to monitor or control phones and virtual devices to perform call control functionality.
Unified Communications Manager clusters only: With CTI Manager, applications can access resources and functionality of all Unified Communications Manager's in the cluster and have improved failover capability. Although one or more CTI Managers can be active in a cluster, only one CTI Manager can exist on an individual server. An application (JTAPI/TAPI) can have simultaneous connections to multiple CTI Managers; however, an application can use only one connection at a time to open a device with media termination.
Cisco Extension Mobility
This service, which supports the Cisco Extension Mobility feature, performs the login and automatic logout functionality for the feature.
Cisco Dialed Number Analyzer
The Cisco Dialed Number Analyzer service supports Unified Communications Manager Dialed Number Analyzer. When activated, this application consumes a lot of resources, so activate this service only during off-peak hours when minimal call-processing interruptions may occur.
Unified Communications Manager clusters only: Cisco does not recommend that you activate the service on all the servers in a cluster. Cisco recommends that you activate this service only on one of the servers of a cluster where call-processing activity is the least.
Cisco Dialed Number Analyzer Server
The Cisco Dialed Number Analyzer Server service along with the Cisco Dialed Number Analyzer service supports Cisco Unified Communications Manager Dialed Number Analyzer. This service needs to be activated only on the node that is dedicated specifically for the Cisco Dialed Number Analyzer service.
Unified Communications Manager clusters only: Cisco does not recommend that you activate the service on all the servers in a cluster. Cisco recommends that you activate this service only on one of the servers of a cluster where call-processing activity is the least.
Cisco DHCP Monitor Service
Cisco DHCP Monitor Service monitors IP address changes for IP phones in the database tables. When a change is detected, it modifies the /etc./dhcpd.conf file and restarts the DHCPD daemon.
Cisco Intercluster Lookup Service
The Intercluster Lookup Service (ILS) runs on a cluster-wide basis. ILS allows you to create networks of remote Unified Communications Manager clusters. The ILS cluster discovery feature allows Unified Communications Manager to connect to remote clusters without the need for an administrator having to manually configure connections between each cluster. The ILS Global Dial Plan Replication feature enables clusters in the ILS network with the ability to exchange global dial plan data with the other clusters in an ILS network.
ILS can be activated from the ILS Configuration window that can be accessed in Cisco Unified Communications Manager Administration by selecting
.Cisco UserSync Service
Cisco UserSync service synchronizes the data from Unified Communications Manager end-user table to the LDAP database.
Cisco UserLookup Web Service
Cisco UserLookup Web service routes the commercial calls (calls through external gateways) to an alternate internal number of the called party in order to avoid the commercial cost of calling an external number.
If a caller within a Unified Communications Manager network makes a call on an external number, Unified Communications Manager checks if an internal number exists for the called party in the LDAP database. If an internal number exists, the call is routed to that internal number. If the internal number is not found in the LDAP database, the call is routed to the original (external) number.
Cisco Headset Service
Cisco Headset Service enables you to manage inventory, configuration updates, and diagnostics data of your Cisco Headset if you use compatible Cisco IP Phones, Cisco Jabber, or other Cisco devices.
Note |
Cisco Headset service should be activated on all the Unified Communications Manager nodes wherever Cisco CallManager service is already running. Ensure that you activate the Cisco Headset service on the Unified Communications Manager nodes where you want to administer headsets using the Cisco Unified CM Administration interface. The Cisco CallManager service will be automatically activated when you enable the Cisco Headset service. Deactivate the Cisco CallManager service if you do not need it. |
IM and Presence Services
IM and Presence services apply only to IM and Presence Service.
Cisco SIP Proxy
The Cisco SIP Proxy service is responsible for providing the SIP registrar and proxy functionality. This includes request routing, requestor identification, and transport interconnection.
Cisco Presence Engine
The Cisco Presence Engine collects, aggregates, and distributes user capabilities and attributes using the standards-based SIP and SIMPLE interface. It collects information about the availability status and communications capabilities of a user.
Cisco XCP Text Conference Manager
The Cisco XCP Text Conference Manager supports the chat feature. The chat feature allows users to communicate with each other in online chat rooms. It supports chat functionality using ad hoc (temporary) and permanent chat rooms, which remain on a Cisco-supported external database until they are deleted.
Cisco XCP Web Connection Manager
The Cisco XCP Web Connection Manager service enables browser-based clients to connect to IM and Presence Service.
Cisco XCP Connection Manager
The Cisco Unified Presence XCP Connection Manager enables XMPP clients to connect to the Cisco Unified Presence server.
Cisco XCP SIP Federation Connection Manager
The Cisco XCP SIP Federation Connection Manager supports interdomain federation with Microsoft OCS over the SIP protocol. You must also turn on this service when your deployment contains an intercluster connection between an IM and Presence Service Release 9.0 cluster, and a Cisco Unified Presence Release 8.6 cluster.
Cisco XCP XMPP Federation Connection Manager
The Cisco XCP XMPP Federation Connection Manager supports interdomain federation with third party enterprises such as IBM Lotus Sametime, Cisco Webex Meeting Center, and GoogleTalk over the XMPP protocol, as well as supports interdomain federation with another IM and Presence Service enterprise over the XMPP protocol.
Cisco XCP Message Archiver
The Cisco XCP Message Archiver service supports the IM Compliance feature. The IM Compliance feature logs all messages sent to and from the IM and Presence Service server, including point-to-point messages, and messages from ad hoc (temporary) and permanent chat rooms for the Chat feature. Messages are logged to an external Cisco-supported database.
Cisco XCP Directory Service
The Cisco XCP Directory Service supports the integration of XMPP clients with the LDAP directory to allow users to search and add contacts from the LDAP directory.
Cisco XCP Authentication Service
The Cisco XCP Authentication Service handles all authentication requests from XMPP clients that are connecting to IM and Presence Service.
CTI Services
This section describes the CTI Services and does not apply to Cisco Unity Connection or IM and Presence Service.
Cisco IP Manager Assistant
This service supports Cisco Unified Communications Manager Assistant. After service activation, Cisco Unified Communications Manager Assistant enables managers and their assistants to work together more effectively. Cisco Unified Communications Manager Assistant supports two modes of operation: proxy line support and shared line support.
The feature comprises a call-routing service, enhancements to phone capabilities for the manager, and desktop interfaces that are primarily used by the assistant.
The service intercepts calls that are made to managers and routes them to selected assistants, to managers, or to other targets on the basis of preconfigured call filters. The manager can change the call routing dynamically; for example, by pressing a softkey on the phone, the manager can instruct the service to route all calls to the assistant and can receive status on these calls.
Unified Communications Manager users comprise managers and assistants. The routing service intercepts manager calls and routes them appropriately. An assistant user handles calls on behalf of a manager.
Cisco WebDialer Web Service
Cisco WebDialer Web Service for Cisco Unified Communications Manager Systems
Cisco Web Dialer provides click-to-dial functionality. It allows users inside a Unified Communications Manager cluster to initiate a call to other users inside or outside the cluster by using a web page or a desktop application. Cisco Web Dialer provides a web page that enables users to call each other within a cluster. Cisco Web Dialer comprises two components: WebDialer servlet and Redirector servlet.
The Redirector servlet provides the ability for third-party applications to use Cisco Web Dialer. The Redirector servlet finds the appropriate Unified Communications Manager cluster for the Cisco Web Dialer user and redirects the request to the Cisco Web Dialer in that cluster. The Redirector functionality applies only for HTTP/HTML-based WebDialer client applications because it is not available for Simple Object Access Protocol (SOAP)-based WebDialer applications.
Self-Provisioning IVR
With the introduction of Self-Provisioning IVR Service, the autoregistered IP phones on the Unified Communications Manager are assigned to users quickly with less effort. When you dial the CTI RP DN, that is configured on the Self-Provisioning page, from an extension of a user that uses the IVR service, the phone connects to the Self-Provisioning IVR application and prompts you to provide the Self-Service credentials. Based on the validation of the Self-Service credentials that you provide, the IVR service assigns the autoregistered IP phones to the users.
You can configure self-provisioning even if the service is deactivated, but the administrator cannot assign IP phones to users using the IVR service. By default, this service is deactivated.
To enable the Self-Provisioning IVR service, you must also enable the Cisco CTI Manager service.
For more information about how to configure self-provisioning, see the Administration Guide for Cisco Unified Communications Manager .
CDR Services
This section describes the CDR Services and does not apply to IM and Presence Service and Cisco Unity Connection.
CAR Web Service
The Cisco CAR Web Service loads the user interface for CAR, a web-based reporting application that generates either CSV or PDF reports by using CDR data.
Cisco SOAP - CDRonDemand Service
The Cisco SOAP - CDRonDemand Service, a SOAP/HTTPS-based service, runs on the CDR Repository server. It receives SOAP requests for CDR filename lists that are based on a user-specified time interval (up to a maximum of 1 hour) and returns a list of filenames that fit the time duration that is specified in the request. This service also receives requests for delivery of a specific CDR/CMR file with the filename and the transfer method (SFTP/FTP, server name, login info, directory) that is specified in the request.
If you are using a third-party billing application that accesses CDR data through an HTTPS/SOAP interface, activate this service.
For Unified Communications Manager Release 12.x and later releases, CDR onDemand Service is not enabled by default. If you want to enable the CDR onDemand service, the service should be activated manually. Execute the following command at the root level to activate the CDR onDemand service: /usr/local/cm/bin/soapservicecontrol2.shCDRonDemandServiceCDRonDemanddeploy8443.
Security Services
This section describes the Security Services and does not apply to IM and Presence Service and Cisco Unity Connection.
Cisco CTL Provider
Unified Communications Manager only: The Cisco Certificate Trust List (CTL) Provider service, which runs with local system account privileges, works with the Cisco CTL Provider Utility, a client-side plug-in, to change the security mode for the cluster from nonsecure to mixed mode. When you install the plug-in, the Cisco CTL Provider service retrieves a list of all Unified Communications Manager and Cisco TFTP servers in the cluster for the CTL file, which contains a list of security tokens and servers in the cluster.
You can install and configure the Cisco CTL Client or the CLI command set utils ctl, and then activate this service for the clusterwide security mode to change from nonsecure to secure.
After you activate the service, the Cisco CTL Provider service reverts to the default CTL port, which is2444. If you want to change the port, see the Cisco Unified Communications Manager Security Guide for more information.
Cisco Certificate Authority Proxy Function (CAPF)
Working in conjunction with the Cisco Certificate Authority Proxy Function (CAPF) application, the CAPF service can perform the following tasks, depending on your configuration:
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Issue locally significant certificates to supported Cisco Unified IP Phone models.
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Upgrade existing certificates on the phones.
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Retrieve phone certificates for troubleshooting.
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Delete locally significant certificates on the phone.
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Unified Communications Manager only: When you view real-time information in the Real-Time Monitoring Tool (RTMT), the CAPF service displays only for the first server. |
Directory Services
This section describes the Directory Services and does not apply to IM and Presence Service and Cisco Unity Connection.
Cisco DirSync
Note |
Users with duplicate email IDs are not synchronized and the administrator receives no notification about the list of users which are not synced. These IDS are shown in the DirSync error logs from Unified RTMT. |
Cisco Unity Connection: When Cisco Unity Connection is integrated with an LDAP directory, the Cisco DirSync service synchronizes a small subset of user data (first name, last name, alias, phone number, and so on) in the Unified Communications Manager database on the Cisco Unity Connection server with the corresponding data in the LDAP directory. Another service (CuCmDbEventListener) synchronizes data in the Cisco Unity Connection user database with data in the Unified Communications Manager database. When a Cisco Unity Connection cluster is configured, the Cisco DirSync service runs only on the publisher server.
Location Based Tracking Services
This section describes Location Based Tracking Services.
Cisco Wireless Controller Synchronization Service
This service supports the Location Awareness feature, which provides a status of your network's wireless access points and associated mobile devices.
This service must be running to synchronize Unified Communications Manager with a Cisco wireless access point controller. When the service is running, and synchronization is configured, Unified Communications Manager syncs its database with a Cisco wireless access point controller and saves status information for the wireless access points that the controller manages. You can schedule syncs to occur at regular intervals so that the information stays current.
Note |
Make sure that this service is running when adding a new Cisco wireless access point controller. |
Voice Quality Reporter Services
This section describes the Voice Quality Reporter Services and does not apply to IM and Presence Service and Cisco Unity Connection.
Cisco Extended Functions
The Cisco Extended Functions service provides support for Unified Communications Manager voice-quality features, including Quality Report Tool (QRT). For more information about individual features, see the System Configuration Guide for Cisco Unified Communications Manager and the Cisco Unified IP PhoneAdministrationGuide for Cisco Unified Communications Manager.