Privacy

Privacy Overview

The Privacy feature allows you to enable or disable the capability of users with phones that share the same line (DN) to view call status and to barge into the call. You can enable or disable privacy for each phone or for all phones. By default, the system enables privacy for all phones in the cluster.

When the device that is configured for privacy registers with Cisco Unified Communications Manager, the feature button on the phone that is configured with privacy gets labeled, and the status is indicated through an icon. If the button has a lamp, it comes on.

When the phone receives an incoming call, the user makes the call private (so the call information does not display on the shared line) by pressing the Privacy feature button. The Privacy feature button toggles between On and Off.

To verify if your Cisco Unified IP Phone supports Privacy, see the user documentation for your phone model.

Privacy on Hold

Privacy on Hold allows you to enable or disable the capability of users with phones that share the same line (DN) to view call status and retrieve calls on hold.

You can enable or disable Privacy on Hold for specific phones or all the phones. Privacy on Hold activates automatically on all private calls when Privacy on Hold is enabled. By default, the system disables Privacy on Hold for all phones in the cluster.

To activate Privacy on Hold, users press the Hold softkey or Hold button while on a private call. To return to the call, users press the Resume softkey. The phone that puts the call on hold displays the status indicator for a held call; shared lines display the status indicators for a private and held call.

Privacy Configuration Task Flow

Procedure

  Command or Action Purpose

Step 1

Generate a Phone Feature List

Generate a report to identify devices that support the Privacy feature.

Step 2

Enable Privacy Cluster-wide

Enable Privacy by default for all the phones in the cluster.

Step 3

Enable Privacy for a Device

Enable Privacy for specific devices.

Step 4

Configure Privacy Phone Button Template

Configure Privacy phone button template for a device.

Step 5

Associate Privacy Phone Button Template with a Phone

Associate the phone button template with a user.

Step 6

Configure Shared Line Appearance

Configure the shared line appearance.

Step 7

(Optional) Configure Privacy on Hold

Configure Privacy on Hold.

Enable Privacy Cluster-wide

Perform these steps to enable Privacy by default for the entire cluster.

Procedure

Step 1

From Cisco Unified CM Administration, choose System > Service Parameters.

The Service Parameter Configuration window appears.

Step 2

From the Server drop-down list, choose the server that is running the Cisco CallManager service.

Step 3

From the Service drop-down list, choose Cisco CallManager.

Step 4

From the Privacy Setting drop-down list, choose True.

Step 5

Click Save.

Enable Privacy for a Device

Before you begin

Ensure that the phone model supports Privacy. For more information, see Generate a Phone Feature List.

Procedure

Step 1

From Cisco Unified CM Administration, choose Device > Phone.

Step 2

Specify search criteria and click Find.

The phone search results appear.

Step 3

Select the phone.

Step 4

From the Privacy drop-down list, select Default.

Step 5

Click Save.

Configure Privacy Phone Button Template

Before you begin

Enable Privacy for a Device

Procedure

Step 1

From Cisco Unified CM Administration, choose Device > Device Settings > Phone Button Template.

Step 2

Click Find to display list of supported phone templates.

Step 3

Perform the following steps if you want to create a new phone button template; otherwise, proceed to the next step.

  1. Select a default template for the model of phone and click Copy.

  2. In the Phone Button Template Information field, enter a new name for the template.

  3. Click Save.

Step 4

Perform the following steps if you want to add phone buttons to an existing template.

  1. Click Find and enter the search criteria.

  2. Choose an existing template.

Step 5

From the Line drop-down list, choose feature that you want to add to the template.

Step 6

Click Save.

Step 7

Perform one of the following tasks:

  • Click Apply Config if you modified a template that is already associated with devices to restart the devices.
  • If you created a new softkey template, associate the template with the devices and then restart them.

Associate Privacy Phone Button Template with a Phone

Before you begin

Configure Privacy Phone Button Template

Procedure

Step 1

From Cisco Unified CM Administration, choose Device > Phone.

Step 2

Click Find to display the list of configured phones.

Step 3

Choose the phone to which you want to add the phone button template.

Step 4

In the Phone Button Template drop-down list, choose the phone button template that contains the new feature button.

Step 5

Click Save.

A dialog box is displayed with a message to press Reset to update the phone settings.

Configure Shared Line Appearance

Before you begin

Associate Privacy Phone Button Template with a Phone

Procedure

Step 1

From Cisco Unified CM Administration, choose Device > Phone.

The Find and List Phones window appears.

Step 2

To locate a specific phone, enter search criteria and click Find.

A list of phones that match the search criteria is displayed.

Step 3

Choose the phone for which you want to configure shared line appearance.

The Phone Configuration window is displayed.

Step 4

Click Add a new DN link in the Association Information area on the left side of the Phone Configuration window.

The Directory Number Configuration window appears.

Step 5

Enter the Directory Number and choose the Route Partition to which the directory number belongs.

Step 6

Configure the remaining fields in the Directory Number Configuration window. For more information on the fields and their configuration options, see Online Help.

Step 7

Repeat Step 3 to Step 6 for all the phones for which you want to create a shared line appearance.

Note

 
Ensure that you assign the same directory number and route partition to all the phones that are part of the shared line appearance.

Configure Privacy on Hold

Procedure

Step 1

From Cisco Unified CM Administration, choose System > Service Parameters.

The Service Parameter Configuration window appears.

Step 2

From the Server drop-down list, choose the server that is running the Cisco CallManager service.

Step 3

From the Service drop-down list, choose Cisco CallManager.

Step 4

Set the Enforce Privacy Setting on Held Calls service parameter to True.

Step 5

Click Save.

Privacy Restrictions

Restriction

Description

CTI

  • CTI does not support Privacy through APIs that TAPI and JTAPI applications invoke. CTI generates events when Privacy is enabled or disabled from an IP phone by using the Privacy feature button.

  • CTI does not support Privacy on Hold through APIs that TAPI/JTAPI applications invoke. CTI generates events when a Privacy-enabled call is put on hold and when Privacy gets enabled or disabled on held calls from an IP phone by using the Privacy feature button.