Documentation Guide
About this Guide
This guide contains an overview of the documentation that is available for Release 12.5(1) of Cisco Unified Communications Manager and the IM and Presence Service, in addition to subsequent SU releases.
SU Releases
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If an SU document version exists that matches the specific SU release that you are running, use that SU document rather than the baseline 12.5(1) version as the document contains updated information that was not in the 12.5(1) baseline.
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If the document was republished for SU releases, but not the specific SU that you are running, use the latest version of the document where the document version is less than, or equal to, the version that you are running. For example, if you are running 12.5(1)SU1, you can use documents from 12.5(1) or 12.5(1)SU1 (use the latest version of the document), but you cannot use documents from 12.5(1)SU2 as it is a higher release, and may contain features that are not included in your release.
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If no SU version of the document exists, use the 12.5(1) baseline version.
Documentation Restructure 12.5(1)SU1 and Later
Following is a summary of the documentation restructure effort that was a part of 12.5(1)SU1. For this release and later releases, many Unified Communications Manager documents were restructured in order to improve usability and to streamline the documentation set. As part of this effort, one new guide is added, three existing guides are reworked, and five existing guides are deprecated. This overall effort reduces the size of the Unified Communications Manager documentation suite by four guides.
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Restructured Documents |
Description |
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As of 12.5(1)SU1, the System Configuration Guide is shortened and streamlined to create a complete post-install system setup. Basic security and SSO configurations are added to fill out the basic setup, while advanced call processing features are moved to the Feature Configuration Guide. This new guide forms the Unified Communications Manager prerequisite for deploying an advanced Cisco call processing solution. |
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This guide is expanded as the following advanced call processing topics are moved to this guide from the System Configuration Guide:
In addition, the following new sections are added for 12.5(1)SU1 and later:
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As of 12.5(1)SU1, the Administration Guide for Cisco Unified Communications Manager is expanded to include consolidated administration information from the Changing the IP Address, Hostname and Domaindocument, the Cisco Unified Reporting Administration Guide document and many sections from the existing Cisco Unified Serviceability Administration Guide documentation, all of which are deprecated for 12.5(1)SU1 and later. In addition to the above updates, an overview of troubleshooting information has been inserted into the Administration Guide. |
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This new document simplifies call reporting and billing administration documentation, consolidating existing material from the documents Cisco Unified CDR Analysis and Reporting Administration Guide and the Call Detail Records Administration Guide, both of which are now deprecated. It also adds CDR Repository and billing server information that was available previously with the Serviceability documentation. The new guide simplifies the overall structure and provides a clearer setup process: |
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Restructured Documents |
Description |
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The Security Guide is restructured for Release 12.5(1)SU3. The new guide is streamlined and enhanced to make it easy to configure and deploy security for Unified Communications Manager and registered endpoints. The new guide is split into three sections:
The book also includes enhanced information with new topics on subjects like Security Hardening and Identity Management that help you make security decisions for your deployment. |
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Push Notifications Deployment for Cisco Jabber on iPhone and iPad |
This document describes how to configure Push Notifications for Cisco Jabber on iPhone and iPad with Cisco Unified Communications Manager and the IM and Presence Service. The guide is updated to include Push Notifications support for Cisco Jabber and Cisco Webex clients that run on both Android devices and iOS devices. |
Documents for Cisco Unified Communications Manager 12.5(x)
This section summarizes the documents that are available for Cisco Unified Communications Manager Release 12.5(1), and subsequent 12.5(1) SU releases.
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Document |
Description |
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Release Guides |
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Provides detailed information about upgrade paths and compatible devices and applications for Cisco Unified Communications Manager and IM and Presence Service. |
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Release Notes for Cisco Unified Communications Manager and the IM and Presence Service |
Describes release-specific information such as system requirements, new features, changed information, documentation updates, and open caveats for the latest release of Cisco Unified Communications Manager and IM and Presence Service. |
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New and Changed Features |
This chapter from the Release Notes contains information on the new and changed features for this release. |
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Readme Files |
The OVA Readme contains information on deploying the 12.5 OVA template. The SU Readme files contain information on bug fixes and updates that are included in the SU release. |
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Release Notes for Prime Collaboration Deployment |
Release-specific information for the latest release of Cisco Prime Collaboration Deployment. |
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Open Source Documents |
The Open Source document contain licenses and notices for open source software used in the respective products. |
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Install and Upgrade Guides |
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Use this guide to install Cisco Unified Communications Manager and IM and Presence Service on the publisher database and subscriber nodes. |
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Use this guide to upgrade to the latest release of Cisco Unified Communications Manager and IM and Presence Service. |
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Use this guide to replace an entire cluster or a single server in a cluster for Cisco Unified Communications Manager. |
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Use this guide to get technical information that you need to run Cisco Unified Communications Manager on virtual servers. |
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Configuration Guides |
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System Configuration Guide |
Use this guide to configure the call control system of Cisco Unified Communications Manager. This guide includes Day 1 configurations such as inbound and outbound calling, dial plans, and network resources.
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Feature Configuration Guide |
Use this guide to configure features for Cisco Unified Communications Manager. Refer to this guide after you configure the call control system.
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| Push Notifications Deployment for Cisco Jabber on iPhone and iPad |
This document describes how to configure Push Notifications for Cisco Jabber on iPhone and iPad with Cisco Unified Communications Manager and the IM and Presence Service. |
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Programming Guides |
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Describes the Cisco implementation of JTAPI for the Cisco Unified Communications Manager platform. |
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Describes the Cisco TAPI Service Provider (TSP), which allows developers to create customized IP telephony applications for Cisco users. Cisco conforms as closely as possible to the JTAPI specification while providing extensions that enhance JTAPI and expose the advanced features of Cisco Unified Communications Manager to applications |
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Maintain and Operate Guides |
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Administration Guide |
Use this guide to complete administrative tasks on a configured Cisco Unified Communications Manager system. You can use this to perform tasks such as adding users, adding devices, running backups and restores.
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Security Guide |
Use this guide to configure authentication and encryption for Cisco Unified Communications Manager, Cisco Unified IP Phones, Cisco Unified Survivable Remote Site Telephony (Unified SRST) references, Media Gateway Control Protocol (MGCP) gateways, and Cisco Unity and Cisco Unity Connection voice-messaging ports |
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Use this guide to learn key concepts, terminology, and high-level information that you need to configure and enable the SAML-based SSO solution across a defined set of Cisco collaboration applications. |
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Prime Collaboration Deployment Administration Guide |
Use Cisco Prime Collaboration Deployment to migrate existing Unified Communication server clusters to new clusters. It also describes how to perform operations on existing clusters such as fresh installs, upgrades, migrations, installs, upgrades, and IP address or hostname changes. |
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Bulk Administration Guide |
Use the Bulk Administration Tool to add, update, or delete a large numbers of users, devices, or ports in Cisco Unified Communications Manager. |
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Cisco Unified Serviceability Adminstration Guide |
Use Cisco Unified Serviceability to configure alarms, traces, and SNMP for Cisco Unified Communications Manager and the IM and Presence Service. This document also describes how to activate, start, and stop feature and network services |
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Real-Time Monitoring Tool Administration Guide |
Use this guide to install and use the Cisco Unified Real-Time Monitoring Tool to monitor the real-time behavior of system components for Cisco Unified Communications Manager and IM and Presence Service. |
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Use this guide to change the IP address, hostname, or domain for Cisco Unified Communications Manager and IM and Presence Service.
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Cisco Unified CDR Analysis and Reporting Administration Guide |
Use this guide to configure and use Cisco Unified Communications Manager CDR Analysis and Reporting (CAR), to create user, system, device, and billing report.
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Refer to this guide for examples and descriptions of CDR and CMR records in CDR Analysis and Reporting.
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Command Line Interface Reference Guide |
Refer to this guide for the Command Line Interface (CLI) commands that are available for a Cisco Unified Communications Solution |
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Use this guide to deploy a dial plan. This guide applies to all releases of Cisco Unified Communications Manager. |
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Use the Dialed Number Analyzer to test and diagnose a deployed Cisco Unified Communications Manager dial plan configuration. |
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Use this guide to monitor and maintain service provider networks, including the monitoring of system health, SNMP traps and syslog messages, MIBs, Cisco Unified Serviceability alerts and alarms, CiscoLog messages, and Cisco Unified Real-Time Monitoring Tool traces, perfmons, and alerts. |
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For 12.5(1)SU1 and later, this guide replaces both the CDR Analysis and Reporting Administration Guide and the Call Detail Records Adminstration Guide. This guide contains configuration information to set up call reporting and billing via the CDR Analysis and Reporting system as well as a description of the CDR and CMR contents. |
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End User Guides |
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Refer your end users to this user guide for procedures on how to use the Cisco Unified Communications Self Care Portal to customize user options such as speed dials, conference settings, and IM and Presence status on their Cisco Unified IP Phones. |
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Use this guide to configure the Cisco Unified Communications Manager Assistant (Manager Assistant). |
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Troubleshooting Guides |
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Use this guide to troubleshoot and resolve Cisco Unified Communications Manager system and configuration problems. |
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Documents for IM and Presence Service 12.5(x)
This section summarizes the documents that are available for the IM and Presence Service, Release 12.5(1) and subsequent 12.5(1) SU releases.
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Document |
Description |
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Provides detailed information about upgrade paths and compatible devices and applications for Cisco Unified Communications Manager and IM and Presence Service. |
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Release Notes for Cisco Unified Communications Manager and the IM and Presence Service |
Describes release-specific information such as system requirements, new features, changed information, documentation updates, and open caveats for the latest release of Cisco Unified Communications Manager and IM and Presence Service. |
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Readme Files |
The OVA Readme contains information on deploying the 12.5 OVA template. The SU Readme files contain information on bug fixes and updates that are included in the SU release. |
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Release Notes for Prime Collaboration Deployment |
Release-specific information for the latest release of Cisco Prime Collaboration Deployment. |
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Install and Upgrade Guides |
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Use this guide to install Cisco Unified Communications Manager and IM and Presence Service on the publisher database and subscriber nodes. |
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Use this guide to upgrade to the latest release of Cisco Unified Communications Manager and IM and Presence Service. |
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Configuration Guides |
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Configuration and Administration for IM and Presence Service |
Use this guide to configure and administer the IM and Presence Service.
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Database Setup Guide |
Use this guide to configure an external database to store information synchronized from the IM and Presence Service. |
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Use this guide to configure the Instant Messaging Compliance feature on the IM and Presence Service. |
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Use this guide to configure IM and Presence Service for interdomain federation over the SIP protocol with Microsoft Lync/OCS, and over the XMPP protocol with IBM Sametime, Googletalk, Webex Connect, and another IM and Presence Service enterprise. |
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Use this guide to configure Partitioned Intradomain Federation between IM and Presence Service and Microsoft Lync/OCS. |
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MS Outlook Calendar Integration |
Use this guide to integrate IM and Presence Service with Microsoft Exchange Calendar 2003, 2007, or 2010. |
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Push Notifications Deployment for Cisco Jabber on iPhone and iPad |
This document describes how to configure Push Notifications for Cisco Jabber on iPhone and iPad with Cisco Unified Communications Manager and the IM and Presence Service. |
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Use this guide to integrate IM and Presence Service with Microsoft Lync Server for Remote Call Control (RCC). |
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Programming Guides |
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Describes the Cisco TAPI Service Provider (TSP), which allows developers to create customized IP telephony applications for Cisco users. Cisco conforms as closely as possible to the JTAPI specification while providing extensions that enhance JTAPI and expose the advanced features of Cisco Unified Communications Manager to applications. |
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Maintain and Operate Guides |
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Security Guide |
Use this guide to configure authentication and encryption for Cisco Unified Communications Manager, Cisco Unified IP Phones, Cisco Unified Survivable Remote Site Telephony (Unified SRST) references, Media Gateway Control Protocol (MGCP) gateways, and Cisco Unity and Cisco Unity Connection voice-messaging ports. |
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Use this guide to learn key concepts, terminology, and high-level information that you need to configure and enable the SAML-based SSO solution across a defined set of Cisco collaboration applications. |
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Prime Collaboration Deployment Administration Guide |
Use Cisco Prime Collaboration Deployment to migrate existing Unified Communication server clusters to new clusters. It also describes how to perform operations on existing clusters such as fresh installs, upgrades, migrations, installs, upgrades, and IP address or hostname changes. |
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Use this guide to change the IP address, hostname, or domain for Cisco Unified Communications Manager and IM and Presence Service.
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Cisco Unified Serviceability Administration Guide |
Use Cisco Unified Serviceability to configure alarms, traces, and SNMP for Cisco Unified Communications Manager and the IM and Presence Service. This document also describes how to activate, start, and stop feature and network services. |
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Cisco Unified Real-Time Monitoring Tool Administration Guide |
Use this guide to install and use the Cisco Unified Real-Time Monitoring Tool to monitor the real-time behavior of system components for Cisco Unified Communications Manager and IM and Presence Service. |
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Use this guide to monitor and maintain service provider networks, including the monitoring of system health, SNMP traps and syslog messages, MIBs, Cisco Unified Serviceability alerts and alarms, CiscoLog messages, and Cisco Unified Real-Time Monitoring Tool traces, perfmons, and alerts. |
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Command Line Interface Reference Guide |
Refer to this guide for the Command Line Interface (CLI) commands that are available for a Cisco Unified Communications Solution. |
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Jabber for everyone makes Cisco Jabber presence and instant messaging (IM) available at a small end user cost for customers who have deployed Cisco Unified Communications Manager for all or part of their organization. This document describes the necessary steps required for deployment of Cisco Jabber. This is a quick start guide and will not cover any of the advanced features supported by Cisco Jabber. |
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