The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
! in route patterns 14-27
@ in route patterns 14-26
+ dialing 14-57
+E.164 numbering plan 14-75
3500 Series Video Gateways 5-11
3900 Series SIP Phones 8-10
508 conformance 8-5
7800 Series Phones 8-8
7900 Series Phones 8-8
7905_7912 dial rules 14-20
7921G Wireless IP Phone 8-33
7925G-EX Wireless IP Phone 8-33
7925G Wireless IP Phone 8-33
7926G Wireless IP Phone 8-33
7940_7960_OTHER dial rules 14-20
802.1s 3-4
802.1w 3-4, 3-7
802.1X authentication 4-12
802.3af PoE 3-12
8800 Series Phones 8-9, 8-15
9.@ route pattern 14-26, 14-27
911 calls 14-70, 15-1
AA 19-22
dial plan considerations 14-70, 14-79
for video calls 5-34
for Voice over PSTN 10-22
with Cisco Unity 19-7
AC 18-42
access codes 14-80, 21-54
access control list (ACL) 4-32
accessibility of endpoint features 8-5
Access Layer 3-4
access lists for Single Number Reach calls 21-57
access numbers 21-65
access point (AP) 3-61, 3-63, 3-72, 8-33, 15-11
access tokens 16-56
ACL 4-32
Active Directory (AD) 16-10, 16-15, 16-20, 16-26
Active Directory Application Mode (ADAM) 16-12, 16-31
Active Directory Lightweight Directory Services (AD LDS) 16-22
ADAM 16-12, 16-31
Adaptive Security Appliance (ASA) 4-33, 4-39
flat 21-23
MAC 4-7
security 4-5
security issues 4-4
Address Resolution Protocol (ARP) 3-72, 4-11
AD LDS 16-22
Administrative XML Layer (AXL) 27-7
advanced formulas for bandwidth calculations 3-59
AFT 15-29
agent desktop 23-10
agents for call processing 10-25
Aggregation Services Router (ASR) 11-26
AHT 25-5
alias normalization 14-75
ALI Formatting Tool (AFT) 15-29
all trunks busy 15-17
connection types 8-6
endpoints 8-5
gateways 5-2, 8-5
interface modules 8-6
standalone gateways 8-6
Analysis Manager 27-24
Analytics 27-12
anchoring calls in the enterprise 21-69
Android 8-37, 21-76, 21-90, 21-95
annunciator 7-15
answer supervision 15-18
AnyConnect 21-109
AnyConnect Secure Mobility Client 8-38
AnyConnect VPN 21-103
AP 3-61, 3-63, 3-72, 8-33, 15-11
APNs 8-41, 21-99
Apple iOS 8-37, 21-99
Apple Push Notification service (APNs) 8-41, 21-99
application dialing rules 21-65
Attendant Console 18-42
described 18-1
Extension Mobility 18-7, 18-28
for mobile users 21-1
IP Manager Assistant 18-19
IP Phone Services 18-2
security 4-41
Unified Communications Manager Assistant 18-19
WebDialer 18-34
applications and services layer 17-1
application users 16-7
applications and services layer 17-2
call control and routing 12-2
call processing 9-2
Cisco Jabber 8-23, 20-7
Cisco UC Integration for Microsoft Lync 8-27, 25-21
Cisco UC Integration for Microsoft Office Communicator 25-21
Cisco Unified Communications Manager Assistant 18-20, 18-22
Cisco Unified Contact Center 22-2
Cisco WebEx Connect 25-20
collaboration system 2-1
deployment models 10-4
directories 16-7
endpoints 8-2
Enterprise Feature Access 21-67
Extension Mobility 18-8
IP Phone Services 18-2
media resources 7-2
Mobile Voice Access 21-67
mobility clients and devices 21-77
operations and serviceability layer 24-2
presence 20-18
Service Advertisement Framework (SAF) 10-59
Single Number Reach 21-58
trunks 6-2
voice and video over WLAN 3-62
WebDialer 18-34, 18-37
wireless LAN 3-62
area code 14-80
ARP 3-72, 4-11
ASA 4-33, 4-39
ASR 11-26
Assistant Console 18-32
Assurance 27-4
Asynchronous Transfer Mode (ATM) 3-45, 10-15, 10-24
Attendant Console (AC) 18-42, 25-28
audio conferencing 11-4
audio on computer 8-25
audio sources 7-40
database 3-64
mechanisms 16-42
of phones 4-29, 8-34
of users 16-10, 16-22
Security Assertion Markup Language (SAML) 16-37
authentication and encryption 4-29
authorization code grant flow 16-50
authorization framework 16-45
authorization grants 16-49
auto-detection 9-36
auto-generated directory numbers 16-17
automated alternate routing (AAR)
dial plan considerations 14-70, 14-79
for video calls 5-34
for Voice over PSTN 10-22
with Cisco Unity 19-7
automated attendant (AA) 19-22
automatic line creation 16-17
Automatic Location Identification (ALI) 15-7, 15-29
Automatic Location Identifier (ALI) 15-3
Automatic Number Identification (ANI) 15-2, 15-7, 15-9, 15-14
average hold time (AHT) 25-5
AXL 27-7
BackboneFast 3-6
advanced formulas 3-59
best-effort 3-36
call control traffic 3-57, 3-58, 3-61
consumption 3-52, 3-54, 3-55
for Cisco Unity 19-32
for conferencing 11-33
for contact center 22-18
for shared line appearances 3-59
for video calls 13-66
for WebEx 11-33
general rule 10-44
guaranteed 3-35
management of 13-1
provisioning 3-19, 3-35, 3-52
requirements for call admission control 13-45
voice class requirements 3-49
Basic Directory Integration (BDI) 8-32, 8-40
BDI 8-32, 8-40
BE4000 9-2, 9-26, 25-49
BE6000 9-2, 9-23, 25-49
BE7000 9-2, 9-23, 25-49
beacons 3-73
Bearer Capabilities Information Element (bearer-caps) 5-14
bearer-caps command 5-14
bearer traffic 3-53
best-effort bandwidth 3-36
Best Effort Early Offer 6-22, 6-24, 7-10
centralized call processing 10-16
Cisco Unified Communications Manager Express (Unified CME) 9-38
Cisco Unity 19-32
Cisco Unity Connection 19-32
Cisco Unity Express (CUE) 19-45
distributed call processing 10-25
LDAP synchronization 16-19
music on hold 7-39
single-site deployment 10-12
voice messaging 19-32
WAN design 3-34
BFD 11-31
BGP 11-31
BHCA 10-49, 25-5, 25-22, 25-50
BHCC 25-5
BIB 11-5, 23-6
Bidirectional Forwarding Detection (BFD) 11-31
bill-to number (BTN) 15-7
blade servers 10-56
BLF 20-16
blocking factor 25-5
blocking numbers 21-65
Bluetooth 3-70, 8-13, 8-20, 8-35, 8-40, 21-72
Border Gateway Protocol (BGP) 11-31
BPDU 3-6
branch office router 7-44
bridge protocol data unit (BPDU) 3-6
Bring Your Own Device (BYOD) Infrastructure 21-88
broadcast messages 18-47
B-Series Blade Server 10-56, 10-58
BTN 15-7
Built-in Bridge (BIB) 11-5, 23-6
bump in the wire 4-36
bursting 3-51
bursty traffic 25-6
Business Edition 9-2, 9-22, 9-23, 9-24, 9-26, 21-74, 25-49, 25-52
business-to-business communications 10-37
busy hour 25-5
busy hour call attempts (BHCA) 10-49, 25-5, 25-22, 25-50
busy hour call completions (BHCC) 25-5
busy lamp field (BLF) 20-16
BYOD 21-88
CAC ( see call admission control)
calendar integration for presence 20-51
bandwidth management 13-1
bandwidth requirements 13-45
components 13-40
described 13-1
design considerations 13-73
dual data center 13-74
effective path 13-41
elements 13-40
enhanced locations 13-40
example bandwidth deductions per call 13-62
for contact center 22-19
for music on hold 7-41
for Session Management Edition (SME) 13-82
for TelePresence 13-59, 13-78
for video 13-66, 13-78
links 13-41, 13-42
locations 13-80
migration to Enhanced Locations CAC 13-71
moving devices to a new location 15-19, 21-15
MPLS cloud 13-75
paths 13-41
regions 13-46, 13-47
replication network 13-52
SIP trunks 13-60
topologies 13-73
weights 13-41
call anchoring 21-69
for emergency services 15-15, 15-22
from the PSAP 15-15, 15-22
call center 22-1
Call Control Discovery (CCD) 10-59
call control traffic 3-57, 3-61
call detail record (CDR) 10-46, 25-15, 27-8
caller ID matching 21-65, 21-66, 21-69
caller ID transformations 21-72
multicast music on hold 7-23, 7-26
music on hold 7-23, 7-26
unicast music on hold 7-25, 7-28
Call Forward Unregistered (CFUR) 14-71
call hand-in 21-85
call handoff 21-85, 21-93
call hand-out 21-85, 21-93
calling line ID (CLID) 14-28
in 911 calls 15-7
localization 14-63
calling privileges 14-41
calling restrictions 14-41
calling search space 20-17
calling search spaces 14-41, 14-43, 20-17, 21-68
call management record (CMR) 10-46, 25-15, 27-8
agents 10-25
architecture 9-2
capacity planning 9-23
centralized 10-12, 19-6, 19-11, 22-12, 27-27
design considerations 9-26
distributed 10-23, 22-14, 27-28
guidelines 9-1
hardware platforms 9-4
high availability 9-13
redundancy 5-3, 9-14
subscriber server 9-6
Call Processing Language (CPL) 5-24
architectural layer 12-1
for emergency calls 15-26
inbound 21-80
outbound 21-81
911 15-1
classification of 14-28
dual control 10-40
emergency 14-70, 15-1
forwarding 14-44
history 20-16
hold 7-19
inbound 5-32
monitoring 23-1
music on hold 7-17
outbound 5-33
pickup at desk phone 21-50
pickup at remote destination phone 21-51
point-to-point 21-99
preservation of 5-9
privileges 14-41
queuing 22-2
recording 23-1
routing 5-32, 5-33, 14-22, 15-26
signaling 5-14
Call Service Aware 21-41
Call Service Connect 21-41
calls per second (cps) 25-5
CAM 4-7
CAMA 15-9
access switch 3-3
deployment model 10-10, 27-26
infrastructure requirements 3-1
applications and serviceability layer 17-4
Attendant Console 18-47, 25-28
Business Edition 9-23, 9-24, 25-49
by product 25-13
call processing 9-23
call recording and monitoring 23-10
call routing 12-3
call traffic 25-22
Cisco IM and Presence 25-33
Cisco mobility clients and devices 21-110
Cisco Prime Collaboration 25-48
Cisco Prime Collaboration Analytics 25-49
Cisco Prime Collaboration Assurance 25-48
Cisco UC Integration for Microsoft Lync 25-21
Cisco Unified Communications Manager Express (Unified CME) 9-26, 25-49
Cisco WebEx Connect 25-20
Cisco WebEx Messenger service 20-68
clusters 25-14
codecs 25-40
collaboration clients and applications 25-17
collaboration system 2-4
conferencing 25-44
contact center 22-21
CTI applications 9-32, 25-23
deployment models 10-6
design and deployment considerations 25-1
dial plan 25-23
emergency services 25-36
endpoints 8-44, 25-16
Extension Mobility 18-17, 25-26
factors to consider 25-9
gateways 25-38
instant messaging storage requirements 20-49
IP Phone Services 18-6
LDAP directory integration 25-31
locations 25-14
media resources 7-30, 25-28
megacluster 25-32
music on hold (MoH) 7-31, 7-33, 25-30
operations and serviceability layer 24-3
performance overload 25-40
performance tuning 25-41
phones 8-44
presence 25-33
regions 25-14
servers 25-14
sizing tools 25-10
tools 9-23, 25-10
Unified CM 25-13
Unified CM Assistant 18-26, 25-27
Unified CM servers 9-23
Unified MeetingPlace 25-44, 25-45
Unified Mobility 21-74, 25-21
videoconferencing 25-45
voice activity detection (VAD) 25-40
voice messaging 25-42
WebDialer 18-40, 25-27
WebEx 11-33
wireless networks 3-68, 8-34
XMPP clients 25-21
CAPWAP 3-63
CAR 10-46
CA-signed certificates 4-17
CCA 3-73, 11-31
CCD 10-59
CDP 4-5
CDR Analysis and Reporting (CAR) database 10-46
Centralized Automatic Message Accounting (CAMA) 15-9
centralized messaging 19-6
deployment model 10-12, 22-12, 27-27
distributed messaging 19-11
migration to 26-5
Voice over the PSTN 10-22
centralized IM and Presence deployment 20-32
centralized messaging 19-4, 19-6, 19-14, 19-21
certificate management 4-14
Certificate Trust List (CTL) 4-23
CFUR 14-71
channels for wireless devices 3-69
chat rooms 20-41
CIR 3-51
Cisco AnyConnect VPN 21-103
Cisco Business Edition 9-2, 9-22, 9-23, 9-26, 21-74, 25-49, 25-52
Cisco Directory Integration (CDI) 8-32, 8-40, 21-92
Cisco Discovery Protocol (CDP) 4-5
Cisco Emergency Responder (CER) 14-70, 15-10, 15-19
Cisco EnergyWise Technology 3-13
Cisco Expressway 21-30, 25-37
Cisco IM and Presence 20-18, 25-33
Cisco IOS software MTP 7-14
Cisco IP Voice Media Streaming Application 7-15, 25-28
Cisco Jabber 8-23, 20-7, 21-90, 21-95
Cisco LEAP 8-34
Cisco Meeting Server 11-7
Cisco Mobile 21-90, 21-95
Cisco Mobile iPhone 21-95
Cisco Network Analysis Module (NAM) 27-9
Cisco Option Package (COP) 26-9
Cisco Paging Server 18-47
Cisco Prime 27-1
Cisco Prime Collaboration 25-48
Cisco Prime Collaboration Analytics 25-49
Cisco Prime Collaboration Assurance 25-48
Cisco Prime Unified Provisioning Manager (Unified PM) 27-13
Cisco Prime Unified Service Monitor (Unified SM) 27-8
Cisco Proprietary RTP 7-8
Cisco Spark 8-27, 8-37
Cisco Spark Room Series 8-17
Cisco UC Integration for Microsoft Lync 8-27, 25-21
Cisco UC Integration for Microsoft Office Communicator 25-21
Cisco Unified Analysis Manager 27-24
Cisco Unified Border Element 4-40
Cisco Unified Communications Management Suite 27-1
Cisco Unified Communications Manager Express (Unified CME)
capacity planning 9-26, 25-49
design considerations 9-28
distributed call processing 10-25
interoperability with Unified CM 9-36
Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT) 27-24
Cisco Unified Computing System (UCS) Platform 10-55
Cisco Unified Contact Center 22-1
Cisco Unified Contact Center Enterprise (Unified CCE) 22-3
Cisco Unified Contact Center Express (Unified CCX) 22-6
Cisco Unified Contact Center Management Portal (Unified CCMP) 22-8
Cisco Unified Customer Voice Portal (Unified CVP) 22-4
Cisco Unified E-Mail Interaction Manager (Unified EIM) 22-9
Cisco Unified Intelligence Center (Unified IC) 22-9
Cisco Unified MeetingPlace 25-44, 25-45
Cisco Unified Mobility 21-1, 21-47, 21-107, 25-21, 25-52
Cisco Unified Reporting 27-25
Cisco Unified SRST Manager 10-21
Cisco Unified Survivable Remote Site Telephony (SRST) Manager 10-21
Cisco Unified Web Interaction Manager (Unified WIM) 22-9
Cisco Unity 19-1, 19-6, 19-19
Cisco Unity Connection 19-6, 19-17, 19-34
Cisco Unity Express (CUE) 19-22
Cisco Unity Personal Assistant 19-4
Cisco Unity Telephony Integration Manager (UTIM) 19-40, 19-42
Cisco Voice Transmission Quality (CVTQ) 27-8
Cisco WebEx Connect 25-20
Cisco WebEx Meeting Center Video Conferencing 11-34
Cisco WebEx Meetings Server 11-41
calls 14-28
traffic 3-4, 3-16, 3-75
Class of Service (CoS) 3-4
clear channel assessment (CCA) 3-73
CLEC 15-6
CLID 14-28
Client Matter Code (CMC) 14-29
mobility clients and devices 21-76
clipping 10-16
cloud architecture 11-26
cloud-based deployment model 20-12
Cloud Connected Audio (CCA) 11-31
cloud services 21-34
Cisco Unity 19-14, 19-16
CTI applications 9-31
described 10-43
failover with Cisco Unity 19-18
for contact center 22-15, 27-29
local failover 10-47
music on hold 7-47
presence 20-29
remote failover 10-54
troubleshooting 10-47
WAN considerations 10-44
with Cisco Unity 19-19
design guidelines 9-5
Emergency Responder (ER) 15-13, 15-26
for presence servers 20-19
for Unified CM 9-5
guidelines for 9-12
home 18-14
home cluster 18-18
maximum capacity 25-14
redundancy 9-16
server nodes 9-6
services 9-5
visiting 18-14
CMC 14-29
CMR 10-46, 11-34, 11-49, 25-15, 27-8
personal meeting room 11-49
capacity planning 25-40
complexity modes 7-4
flex mode 7-4
for music on hold 7-39
low bit-rate (LBR) 7-37
clients 20-5
clients and applications 25-17
conferencing 25-44
contact management 8-26
Jabber desktop clients 8-23, 20-7
LDAP directory integration 8-26, 20-9
third-party XMPP clients and applications 25-21
Collaboration Cloud 11-26
Collaboration Meeting Room (CMR) 11-49
Collaboration Meeting Rooms (CMR) 11-34
Collaboration Sizing Tool 9-23, 25-10
collaboration system components and architecture 2-1
collaborative conferencing 25-44
co-located DHCP server 3-26
COM 16-4
combined deployment models for messaging 19-13
Committed Information Rate (CIR) 3-51
common locations 13-53
Communicator 8-22
competitive local exchange carrier (CLEC) 15-6
complexity modes for codecs 7-4
complexity of the database 25-14
Component Object Model (COM) 16-4
Device Mobility 21-16
messaging system 19-2
presence 20-3
compressed Real-Time Transport Protocol (cRTP) 3-46, 3-48
Computer Telephony Integration (CTI) 9-7, 9-20, 9-28, 19-22, 25-23
Conference Now 11-5
collaborative 25-44
conference bridges 7-14
described 11-1
hardware 9-37
rich media 11-1
security 4-40
traffic 25-8
lobby phone security 4-43
Unified CME 9-36
configuration for mobile client users
simplified method 21-87
conformance with Section 508 8-5
connectivity options for the WAN 10-15, 10-24
for attendants 18-42
for Unified CM Assistant assistant 18-32
described 22-1
gateway sizing 25-39
traffic patterns 25-7
contact lists 20-59
contact management 8-26, 20-59
Contact Sharing 22-10
contact sources 8-32, 8-40
content-addressable memory (CAM) 4-7
Context Service 22-10
Control and Provisioning of Wireless Access Points (CAPWAP) 3-63
control signaling 3-57, 3-61
COP 26-9
Core Layer 3-11
DHCP 3-27
MoH 7-31
core switch 3-3
CoS 3-4
CPL 5-24
CPN 15-7
cps 25-5
CPU usage 25-4
cRTP 3-46, 3-48
C-Series Rack-Mount Server 10-58
CTI 9-7, 9-20, 9-28, 19-22, 25-23
CTI Manager 9-5, 9-7, 9-20
CTI-QBE 19-22
CTI Remote Device 9-28
CTI route points 7-13
CTL 4-23
CUE 19-22
customer care using video 22-22
cutover 26-1
CVTQ 27-8
DAI 4-10, 4-11
complexity 25-14
replication 9-9
synchronization with Unified CM 16-31
security 4-37
server farm 3-12
Delayed Offer 6-18, 7-9
delay of packets 10-44, 10-46
Delivery Traffic Indicator Message (DTIM) 3-71
Demilitarized Zone (DMZ) 4-44
campus 10-10, 27-26
clustering over the WAN 7-47, 10-43, 19-19, 20-29, 22-15, 27-29
combined for messaging 19-13
described 10-1
DHCP 3-26
federation 20-36
for Cisco Jabber 20-10
for Cisco Unity 19-3
for Cisco Unity Express 19-22
for contact center 22-12
for network management 27-26
for presence 20-26
for presence servers 20-22
for Unified CME 9-38
media resources 7-36
messaging and call processing combinations 19-5
multisite with centralized call processing 7-37, 7-43, 10-12, 22-12, 27-27
multisite with distributed call processing 7-38, 7-47, 10-23, 22-14, 27-28
music on hold 7-43
Service Advertisement Framework (SAF) 10-59
Session Management Edition 10-26
single cluster 20-26
single site 7-36, 7-43, 10-10, 22-12, 27-26
site-based 10-6
Unified Computing System (UCS) 10-55
virtualized servers 10-55, 10-59
voice over the PSTN 10-22
design criteria 10-6
designing for performance 25-9
deskphone control mode (using deskphone for audio) 8-25
deskphone for audio 8-25
desk phone pickup 21-50
desk phones 8-8
destination of a call 14-80
device location discovery 15-10
dial plan 21-21
feature components and operation 21-16
Group 21-16
Info 21-16
operation flowchart 21-20
operation of 21-20
parameter settings 21-18
Physical Location 21-16
settings 21-19
Device Mobility Group 21-19
mobility 8-36, 15-19, 21-15
pools 10-48, 10-54
route group 14-30
Device Security Profile 18-14
DFS 3-69
binding information 4-10
deployment options 3-26
described 3-24
lease times 3-25
Option 150 3-25
servers 3-27
Snooping 4-8, 4-10
starvation attack 4-10
+ dialing 14-57
911 calls 15-1
application dialing rules 21-65
architecture 14-3
Call Forward Unregistered (CFUR) 14-71
calling party settings 14-59
calling privileges 14-41
call routing 14-22
capacity planning 25-23
design considerations 21-21
device mobility 21-21
elements 14-13
emergency call string 15-16
Extension Mobility 14-84
for Device Mobility 21-21
for mobility 21-82
for software-based endpoints 8-31
for Unified CM Assistant 18-29
functions 14-1
fundamentals 14-3
globalized numbers 14-56, 14-62
international calls 14-27
localized call egress 14-63
localized call ingress 14-61
local route group 14-57
protection 5-24
shared line appearance 15-22
Tail End Hop Off (TEHO) 14-71
transformations 14-58
Unified Mobility 21-68
variable length on-net dialing 21-23
Video Communication Server (VCS) 14-53
dial rules 14-16, 14-18, 14-20, 21-65
dial via office (DVO) 21-86, 21-96
dial via office forward (DVO-F) 21-99
dial via office reverse (DVO-R) 21-97
DID 15-7
Differentiated Services Code Point (DSCP) 3-4, 3-47, 3-75, 13-81
digital gateways 5-3
digital networking 19-29
digital signal processor ( see DSP resources)
digit manipulation 5-33, 14-24, 14-28
digit prefixing 21-66
Direct Inward Dial (DID) 15-7
access 16-4, 16-6, 21-92
architecture 16-7
authentication of users 16-10, 16-22
filtering 16-28
for Unified CM Assistant 18-33
high availability 16-31
integration with IP telephony system 16-1, 16-3, 25-31
integration with Unified CM 16-7
LDAP 16-1, 25-31
schema 16-1
search base 16-13
searches 8-27
security 16-19
sn attribute 16-10
synchronization 16-10, 16-28
URI dialing 14-23, 14-50
UserID 16-10
directory numbers, auto-generated 16-17
directory URI 14-49
distortion 3-70
distributed call processing 10-23, 10-25, 22-14, 27-28
distributed messaging 19-4, 19-11, 19-16
Distribution Layer 3-9
DMVPN 3-35
DMZ 4-44
DNS 3-23
Domain Name System (DNS) 3-23
described 7-4
PVDM 7-30
DTIM 3-71
conversion of 7-7
gateway capabilities 5-3
methods supported by endpoints 7-7
on H.323 gateways 7-13
on SIP gateways 7-12
Relay 5-5, 7-13
DTPC 3-72
dual call control 10-40
dual data center 13-74
clients 21-90, 21-95
phones and clients 21-76
dual tone multifrequency (DTMF) 5-3, 5-5, 7-7
duplex media 7-30
duplex unicast MoH 7-30
DVO 21-86, 21-96
DVO-F 21-99
DVO-R 21-97
DX6 Series video endpoins 8-15
DX Series video endpoins 8-10
dynamic ANI interface 15-14
Dynamic ARP Inspection (DAI) 4-10, 4-11
Dynamic Frequency Selection (DFS) 3-69
Dynamic Host Configuration Protocol (DHCP) 3-24, 4-8, 4-10
dynamic memory 25-4
Dynamic Multipoint VPN (DMVPN) 3-35
Dynamic Transmit Power Control (DTPC) 3-72
E.164 15-7, 15-14, 19-37
E911 15-1, 15-6
Early Offer 6-19, 7-9
ECC variables 22-8
ECDSA 4-16
EDI 8-32, 8-40
effective path 13-41
efficiency of links 3-48
ELCAC 13-40, 13-85
elements of a dial plan 14-13
ELIN 15-13, 15-14
Elliptical Curve Digital Signature Algorithm (ECDSA) 4-16
EMCC 18-9, 18-18, 25-26
emergency call routing 15-27
emergency calls 14-70, 15-1
emergency call string 15-16
emergency location identification number (ELIN) 15-13, 15-14
Emergency Responder 14-70, 14-71, 15-10, 15-19
emergency response location (ERL) 15-13, 15-14, 15-19
emergency services 15-1, 21-83, 25-36
eMWI 19-38
for phones 4-29
for security 4-19, 4-29
for signaling 3-58, 3-59
for wireless endpoints 8-34
analog gateways 8-5
architecture 8-2
capacity planning 8-44, 25-16
design considerations 8-44
directory access 16-4
high availability 8-43
immersive video 8-18
mobile 8-37
multipurpose video 8-16
off premises 15-21
personal video 8-15
Section 508 conformance 8-5
security 4-25
software-based 8-22
supplementary services 7-12
telepresence 4-28, 8-16, 8-17, 8-18
types of 8-1
video 8-14, 15-20
wireless 3-65, 8-33
end users 16-7, 20-3
Energy conservation 3-13
EnergyWise Technology 3-13
Enhanced Directory Integration (EDI) 8-32, 8-40
Enhanced Location CAC 13-40, 13-85
Enhanced Message Waiting Indicator (eMWI) 19-38
Enhanced SRST 8-13, 8-30, 8-36, 8-40, 8-42
Enhanced SRST (E-SRST) 8-19, 10-16
Enhanced SRST (E-SRST) 10-19
Enhanced Survivable Remote Site Telephony (E-SRST) 10-16
enterprise caller ID 21-83
Enterprise Feature Access 21-46, 21-52, 21-63, 21-65
enterprise groups 16-19
bandwidth 3-57, 3-59
Business Edition device capacities 25-50
CPU usage 25-4
CTI resource requirements 25-24
memory usage 25-4
music on hold server capacity 7-32
Erlang 25-6
Erlang blocking factor 25-6
error rate 10-47
E-SRST 8-19, 10-16, 10-19
ESXi Hypervisor. 26-10
eTokens 4-22
ettercap virus 4-11
Exchange Web Services Calendar 20-53
Expressway 4-41, 13-85, 21-30, 21-101, 21-103, 25-37
EX Series video endpoints 8-16
Extend and Connect 8-32
Extended Call Context (ECC) 22-8
Extensible Authentication Protocol (EAP) 8-34
extensible messaging 20-57
capacity planning 25-26
described 18-7
dial plan 14-84
interactions with Unified CM Assistant 18-28
Extension Mobility Cross Cluster (EMCC) 18-9, 18-18, 25-26
EMCC 13-73
external MoH source 7-22
FAC 14-29
factors that affect sizing 25-9
Cisco Unity 19-17, 19-18
clustering over the WAN 10-47, 10-54
scenarios 18-5
fallback mode 7-46
Fast Start 7-12
gateway support for 5-3, 5-37
interface modules 8-6
FCoE 10-56, 10-57
Feature Group Template 16-17
federated deployment 20-36
federation between domains 20-36
Fibre Channel over Ethernet (FCoE) 10-56, 10-57
filtering for directory synchronization and authentication 16-28
filter strings for LDAP directories 16-31
Finesse 22-7
access control lists 20-68
around gateways 4-39
bump in the road 4-36
centralized deployment 4-44
described 4-33
routed mode 4-35
stealth mode 4-36
transparent mode 4-36
Firewall Services Module (FWSM) 4-33, 4-39
firmware upgrades for Cisco IP Phones 8-11
flash used for music on hold 7-44
flat addressing 21-23
flex mode for codecs 7-4
Forced Authorization Codes (FAC) 14-29
Foreign Exchange Office (FXO) 15-9
forwarding calls 14-44
Frame Relay 3-45, 10-15, 10-24
FWSM 4-33, 4-39
FXO 15-9
gain settings 5-32
GARP 4-11
call admission control 10-25
Gateway Load Balancing Protocol (GLBP) 3-10
911 services 15-17
additional documentation 25-42
all trunks busy 15-17
analog 5-2, 8-5
automated alternative routing 5-34
blocking 15-17
call recording 23-7
capabilities 5-14
capacity planning 25-38
Cisco Unified Videoconferencing 3500 Series Video Gateways 5-11
configuration in Unified CM 5-13
contact center sizing 25-39
core feature requirements 5-5
digital 5-3
digit manipulation 5-33
firewalls 4-39
for local failover 10-53
for video telephony 5-11
placement 15-17
protocols 5-3
redundancy 5-9
security 4-38
selection of 5-3
service prefixes 5-34
SIP 5-6, 5-11
standalone 8-6
types of 5-2
voice applications 5-1, 8-5
VoiceXML 21-60, 21-61
GDPR 14-11, 14-47, 14-72
general security 4-2
GeoDNS 5-26
geographical diversity 10-9
geolocations 14-92
GLBP 3-10
GLO 26-7
Global Dial Plan Replication (GDPR) 14-11, 14-47, 14-72
globalized dial plan 14-56, 14-62
Global Licensing Operations (GLO) 26-7
Global Site Backup (GSB) 11-26, 11-30
glossary 1-1
grant flows 16-49
Gratuitous Address Resolution Protocol (GARP) 4-11
ground start 8-6
call routing 14-30
Emergency Responder (ER) 15-22, 15-24
gateways 25-38
media resources 7-1
Unified CM redundancy 9-14
GSB 11-26, 11-30
guaranteed bandwidth 3-35
H.245 Alphanumeric 7-8
H.245 Signal 7-8
call hairpinning 9-36
call preservation enhancements 5-9
Fast Start 7-12
gateways 5-3
supplementary services 7-12
trunks 6-3
hairpinning 9-36, 21-61
hand-in of a call 21-85
handoff of calls 21-85, 21-93
hand-out of a call 21-85, 21-93
media resource capacities 7-30
MTP resources 7-15
music on hold 7-31
types of platforms 9-4
hardware USB eTokens 4-22
headers for voice packets 3-53
applications and serviceability layer 17-3
Attendant Console 18-45
Business Edition 9-22
call processing 9-13
call routing 12-3
Cisco mobility clients and devices 21-109
collaboration system 2-4
contact center 22-17
CTI 9-32
deployment models 10-5
directories 16-31
endpoints 8-43
Enterprise Feature Access 21-68
Extension Mobility 18-15
hardware platforms 9-13
IP Phone Services 18-5
media resources 7-34, 7-35
Mobile Voice Access 21-68
music on hold 7-36
network connectivity 9-13
network services 3-4
operations and serviceability layer 24-3
phones 8-43
presence 20-21
requirements 10-7
Single Number Reach 21-58
Survivable Remote Site Telephony (SRST) 9-16
transcoders 7-36
Unified CM 9-14
Unified CM Assistant 18-24
Unified Computing System (UCS) 9-21
voice services 10-16
WebDialer 18-39
WebEx 11-30
wireless LAN 3-66
history of calls 20-16
hold 7-17, 7-19
holdee 7-18
holder 7-18
home cluster 18-14, 18-18
Hot Standby Router Protocol (HSRP) 3-10, 10-25
HSRP 3-10, 10-25
HTTPS 19-30
hub-and-spoke topology 3-3, 3-34
hybrid deployment model 20-13
hybrid services 21-34
hypervisor 3-20, 10-55
I/O modules 10-57
IButton 14-21
ICCS 9-9, 10-45, 10-49
ICMP 5-11
identity management 16-1, 16-33
Identity Provider (IdP) 16-33
IdP 16-33
IDS 4-39, 10-45
IM and Presence 20-1, 25-33
immediate start 8-6
immersive video endpoints 8-18
impairments without QoS 3-19
implicit grant flow 16-49
IM push notifications 21-99
inbound calls 5-32
InformaCast 18-47
Informix Dynamic Server (IDS) 10-45
infrastructure ( see network infrastructure)
Initial Trust List (ITL) 4-23
inline power 3-12
instant messaging 20-1, 20-41, 20-49
Intelligent Proximity 8-13, 8-20, 8-40, 21-72, 21-107
Intelligent Session Control 21-70
interactive voice response (IVR) 10-12
interface modules 8-6
interface types for 911 calls 15-7
interference to wireless communications 3-70
international calls 14-27
Internet Control Message Protocol (ICMP) 5-11
interoperability 8-20, 9-36, 9-40, 13-78
inter-VLAN routing 8-19, 8-30
Intra-Cluster Communication Signaling (ICCS) 9-9, 10-45, 10-49
introduction 1-1
Intrusion Detection System (IDS) 4-39
IOS software MTP 7-14
IP/VC 3500 Series Video Gateways 5-11
IP addresses and security 4-4
IP Communicator 8-22
iPhone 8-37, 21-76, 21-90, 21-95
IPMA 18-19
IP Manager Assistant (IPMA) 18-19
IP phones 8-8
IP Phone Services 18-2, 25-25
IP Precedence 3-4, 3-47
IPSec 10-15, 10-24
IP Security Protocol (IPSec) 10-15, 10-24
security 4-5
with Cisco Unified Provisioning Manager (Unified PM) 27-17
with Cisco Unity Connection 19-43
IPVMS 25-28
IP VOICE feature set 9-36
IP Voice Media Streaming Application 7-3, 7-14, 7-15, 25-28
ISDN 10-16, 10-17
ISDN Link 5-3
ITL 4-23
IVR 10-12
IX5000 Series immersive video system 8-18
call handoff 21-93
clients 25-18
deployment models 20-10
Desktop Client Cache 8-27
desktop clients 8-23, 20-7, 25-17
desktop video 8-15
dial via office (DVO) 21-96
for Android and Apple iOS 8-37, 21-90
for mobile devices 21-76
interactions with Cisco Unified Mobility 21-107
WLAN considerations 21-95
Jabber Identifier (JID) 20-3
Jabber Service Discovery 21-91
JID 20-3
jitter 10-44
JTAPI 9-20
Key Press Markup Language (KPML) 7-8, 14-16, 14-18
KPML 7-8, 14-16, 14-18
LAN infrastructure 3-4
Layer 2 3-4, 10-25
Layer 3 3-4
layers of security 4-3
LBM 13-41, 13-48
LBM Hub 13-41, 13-52
LBR 7-37
LCR 5-36
LDAP 8-26, 8-27, 9-9, 16-1, 16-32, 20-9, 25-31
LDN 15-7
LEAP 8-34
leased lines 3-45, 10-15, 10-24
lease times for DHCP 3-25
least-cost routing (LCR) 5-36
LFI 3-46, 3-48, 3-49
Lightweight Access Point Protocol (LWAPP) 3-63
Lightweight Directory Access Protocol (LDAP) 9-9, 16-1, 16-32, 25-31
Lightweight Directory Services 16-22
Limit Client Power setting on access points 3-72
line appearances 3-59
line speed mismatch 3-51
link efficiency 3-48
link fragmentation and interleaving (LFI) 3-46, 3-48, 3-49
links for call admission control 13-41, 13-42
listed directory number (LDN) 15-7
Live Communications Server 2005 20-62
LLQ 3-46, 3-47
LMHOSTS file 3-23
load balancing 3-31, 9-19
lobby phone security 4-43
Local Exchange Carrier (LEC) 15-2, 15-5, 15-17
local failover deployment model 10-47
localization of calling party number 14-63
localized call egress 14-63
localized call ingress 14-61
local route group 14-31, 14-57
Location and Link Management Cluster 13-56
location discovery for emergency calls 15-10
common 13-53
defined 13-41
enhanced 13-40
for video endpoints 13-80
maxiumum number 25-14
shadow location 13-55
shared 13-53
Locations Bandwidth Manager (LBM) 13-41, 13-48
Locations Bandwidth Manager Hub 13-41, 13-52
logical partitioning 14-60, 14-92
loop start 8-6
low bit-rate (LBR) codecs 7-37
low-latency queuing (LLQ) 3-46, 3-47
LWAPP 3-63
Lync 8-27
MAC address 4-7
managed file transfer (MFT) 20-44
manipulation of digits 14-24
Master Street Address Guide (MSAG) 15-3
maximum simultaneous calls 25-5
MDM 20-6
Mean Opinion Score (MOS) 27-8
Media Gateway Control Protocol (MGCP) 5-3
media resource group (MRG) 7-34
media resource group list (MRGL) 7-34
Media Resource Manager (MRM) 7-2
architecture 7-2
capacity planning 7-30, 25-28
deployment models 7-36
described 7-1
design guidelines 7-34
for local failover 10-53
hardware and software capacities 7-30
high availability 7-34, 7-35
PVDM 7-30
security 4-38
server 9-7
voice quality 7-39
Media Routing Domain (MRD) 22-7
Media Streaming Application 7-3, 7-14, 7-15, 25-28
conference bridges 7-14
described 7-7
types 7-14
with SIP trunk 6-6
media transparency 6-24
meeting room, personal 11-34, 11-49
Meeting Server 11-7
megacluster 9-25, 10-4, 25-32
memory usage 25-4
Message Waiting Indicator (MWI) 19-22
bandwidth management 19-32
centralized 19-4, 19-6, 19-14, 19-21
Cisco Unity 19-1
combined deployment models 19-13
deployment models 19-3
distributed 19-4, 19-11, 19-16
failover 19-17, 19-18
redundancy 19-17
system components 19-2
MFT 20-44
MGCP 5-3
Microsoft Active Directory (AD) 16-10, 16-15, 16-20, 16-26
Microsoft Active Directory Application Mode (ADAM) 16-12, 16-31
Microsoft Communications Server 20-62
Microsoft Lync 8-27, 25-21
Microsoft Office Communicator 20-62
Microsoft ViewMail for Outlook (VMO) 19-4
mid-call features 21-52, 21-84
to Enhanced Locations CAC 13-71
to IP Telephony 26-1
to Unified CM 26-1
MISTP 3-4
mixed mode 4-22
MLP 3-46
MLPP 7-15
MLTS 15-2
mobile and remote access 21-101, 21-103
mobile and remote access (MRA) 16-52
described 21-46
mobile endpoints 8-37
access numbers 21-65
architecture 21-67
described 21-46, 21-59, 21-72
functionality 21-60
hairpinning 21-61
IVR VoiceXML gateway 21-60
number blocking 21-65
redundancy 21-68
Mobile Voice capabilities 8-13, 8-20, 8-40, 21-107
applications 21-1
clients and devices 21-76
cloud services 21-34
described 21-1, 21-68
dial plan 21-82
emergency services 21-83
guidelines for deploying 21-73
hybrid services 21-34
integration with presence 20-55
softkey method of call hand-out 21-93
voicemail avoidance 21-55
modeling of computer systems 25-3
models for deployments ( see deployment models)
modems, gateway support for 5-3, 5-37
monitoring calls 23-1
MOS 27-8
moves, adds, and changes 15-10
MPLS cloud 13-75
MRA 16-52
MRD 22-7
MRG 7-34
MRGL 7-34
MRM 7-2
MSAG 15-3
MTLS 4-20
conference bridges 7-14
described 7-7
hardware resources 7-15
software resources 7-14
types 7-14
with SIP trunk 6-6
multicast music on hold 7-17, 7-22, 7-23, 7-26, 7-39, 7-40, 7-44
multicast traffic on WLAN 3-71
multicast voice messages 18-47
multichannel support 22-9
multi-forest LDAP synchronization 16-22
Multilevel Precedence Preemption (MLPP) 7-15
multi-line telephone system (MLTS) 15-2
Multilink Point-to-Point Protocol (MLP) 3-46
multipath distortion 3-70
Multiple Device Messaging (MDM) 20-6
Multiple Instance Spanning Tree Protocol (MISTP) 3-4
multiple local route groups 14-34
multiple Unified CM servers 19-21
Multiprotocol Label Switching (MPLS) 3-33, 3-45, 10-15, 10-24
multipurpose video endpoints 8-16
multi-server certificates 4-18
with centralized call processing 7-37, 7-43, 10-12, 22-12, 27-27
with distributed call processing 7-38, 7-47, 10-23, 22-14, 27-28
music on hold (MoH) 7-17, 10-53, 25-30
Mutual TLS (MTLS) 4-20
MWI 19-22
MX Series video endpoints 8-16
NAM 27-9
Named Telephony Event (NTE) 5-6, 7-7
NAT 4-37
National Emergency Number Association (NENA) 15-13, 15-29
Native Emergency Call Routing 15-27
native interoperability for video 13-78
native transcoding with Cisco Unity 19-33
NENA 15-13, 15-29
Network Address Translation (NAT) 4-37
Network Analysis Module (NAM) 27-9
network hold 7-19
access layer 3-4
core layer 3-11
distribution layer 3-9
high availability 3-4
LAN 3-4
network management 27-4
requirements 3-1
roles 3-3
routed access layer 3-7
security 4-4
voice over wireless LAN (WLAN) 21-78
WAN 3-33
wireless LAN 21-78
WLAN 3-61
network management 22-23, 27-1
network services 3-23
Network Time Protocol (NTP) 3-33
Network Transmission Loss Plan (NTLP) 5-32
Nexus 1000V Switch 3-20
non-fallback mode 7-44
of aliases 14-75
NPA 14-80
NTE 5-6, 7-7
NTLP 5-32
NTP 3-33
number blocking 21-65
Numbering Plan Area (NPA) 14-80
number transformations 14-58
numeric URI 14-49, 14-52
OAuth 2.0 8-32, 8-41, 16-45, 21-101
Office Communications Server 2007 20-62
off-premises endpoints 15-21
on-premises deployment model 20-11
OpenAM 20-4
open authentication 8-34
Open Shortest Path First (OSPF) 4-35
Open Virtualization Archives (OVA) 9-27
operations and serviceability layer 24-1
Option 150 3-24, 3-25
OSPF 4-35
outbound calls 5-33
OVA templates 9-27
of channels 3-69
receiving 14-28
sending 14-28
oversubscription of a link 3-51
delay 10-44, 10-46
headers 3-53
jitter 10-44
loss of 10-44
Paging Server 18-47
paging systems 8-7
parallel cutover 26-3
parameters for Device Mobility 21-18
partial caller ID matching 21-66
partitions 14-41, 14-42, 14-60, 14-92
passive-interface command 3-11
paths for call admission control 13-41
PC port on IP phone 4-26
call rate 9-1
designing for 25-9
modeling 25-3
of call processing servers 9-23
of Extension Mobility 18-17
of presence servers 20-26
of Unified CM Assistant 18-26
of WebDialer 18-40
overload on gateways 25-40
tuning of gateways 25-41
performance testing 25-2
persistent chat 20-31, 20-41, 20-49
Personally Identifiable Information (PII) 22-10
personal meeting room 11-34
personal video endpoints 8-15
phased migration 26-3
phone books 27-20
3900 Series 8-10
7800 Series 8-8
7900 Series 8-8
8800 Series 8-9, 8-15
Attendant Console 18-42
authentication and encryption 4-29
call pickup at desk phone 21-50
capacity planning 8-44
design considerations 8-44
desktop IP models 8-8
dual-mode 21-76, 21-109
energy conservation 3-13
Extension Mobility 18-7
firmware upgrades 8-11
high availability 8-43
IP Phone Services 18-2
mid-call features 21-52
PC port 4-26
Power Save mode 3-14
Power Save Plus mode 3-13
remote destination call pickup 21-51
roaming 3-69
SCCP 14-15
secure mode 18-14
security 4-25, 4-43
services 18-2, 25-25
settings 4-28
software-based 8-22
Type-A 14-16
Type-B 14-18
Unified Communications Manager Assistant 18-19
user input 14-15, 14-16, 14-18
web access 4-27
WebDialer 18-34
wireless 8-33
Wireless IP Phone 7921G 8-33
Wireless IP Phone 7925G 8-33
Wireless IP Phone 7925G-EX 8-33
Wireless IP Phone 7926G 8-33
physical security 4-4
Piece of Data (POD) 22-10
PII 22-10
ping utility 10-46
PIX 4-33, 4-39
PKI 4-14
plain old telephone service (POTS) 15-9
platforms 9-4
POD 22-10
PoE 3-12, 8-12
point-to-point calling 21-99
for network security 4-2
for presence 20-17
polling model 20-56
PortFast 3-6
access 4-7
for integration of Cisco Unity with Unified CM 19-40, 19-42
on the IP phone 4-26
security 4-6
POTS 15-9
Power over Ethernet (PoE) 3-12, 8-12
Power Save mode 3-14
Power Save Plus mode 3-13
precedence settings for network traffic 3-4, 3-47
for access code 14-80
service 5-34
calendar integration 20-51
call history 20-16
capacity planning 25-33
clustering over the WAN 20-29
clusters 20-19
components 20-3
contact lists 20-59
deployment models 20-22, 20-26
described 20-1, 20-2
end user 20-3
Exchange Web Services Calendar integration 20-53
federation 20-36
groups 20-17
guidelines 20-18
instant messaging storage requirements 20-49
integration with third-party applications 20-62
interactions between components 20-26
message archiving and compliance 20-46
Microsoft Communications Server 20-62
migration 26-14
mobility integration 20-55
policy 20-17
polling model 20-56
presentity 20-2
protocol interfaces 20-57
real-time eventing model 20-55
server guidelines 20-58
server performance 20-26
server redundancy 20-21
servers 20-18
server synchronization 20-19
SIP 20-14
speed dial 20-16
state changes 20-60
SUBSCRIBE calling search space 20-17
synchronization of servers 20-19
Third-Party Open API 20-55
Unified CM 20-14
presentity 20-2
preservation of calls 5-9
PRI 15-7
primary extension 20-3
Primary Rate Interface (PRI) 15-7
Prime Collaboration 25-48, 27-2
Prime Collaboration Analytics 25-49, 27-12
Prime Collaboration Assurance 25-48
Prime Collaboration Deployment 26-3
Prime compliance 27-1
prioritization of traffic 3-47
private certificate authority 4-19
Private Internet Exchange (PIX) 4-33, 4-39
Private Switch ALI 15-4
privileges for making calls 14-41
progress_ind alert enable 8 command 15-18
propagation of database 9-9
ARP 3-72, 4-11
BFD 11-31
BGP 11-31
CAPWP 3-63
CDP 4-5
cRTP 3-46, 3-48
DHCP 3-24, 4-8, 4-10
GARP 4-11
GLBP 3-10
H.323 5-3, 6-3, 9-36
HSRP 3-10, 10-25
IPSec 10-15, 10-24
LDAP 9-9, 16-1, 25-31
LWAPP 3-63
MGCP 5-3
MISTP 3-4
MLP 3-46
NTP 3-33
RCP 4-11
RIP 4-35
routing 3-11
RSTP 3-4, 3-7
RSVP 3-34
RTP 10-25
SIMPLE 20-18
SIP 5-6, 5-11, 6-3, 6-5, 6-6, 7-16, 7-26, 8-43, 9-40, 10-25, 14-16, 14-18, 14-20, 20-14
SMTP 19-28
SNMP 15-10
SOAP 20-19
SRTP 3-53, 4-29
STP 3-6
TLS 4-29
UDP 10-25
VPIM 19-28
VRRP 3-9
provisioning servers 9-23
line mode with Unified CM Assistant 18-20
proxy TFTP 3-32
PSAP 15-2, 15-15, 15-22
911 calls 15-2
access to remote sites 10-15, 10-24
destination number 14-80
traffic patterns 25-39
voice over the PSTN (VoPSTN) 10-22
public certificate authority 4-19
public key infrastructure (PKI) 4-14
public safety answering point (PSAP) 15-2, 15-15, 15-22
Public Switched Telephone Network (PSTN) 10-15, 10-24, 14-80, 15-2
publisher server 9-6, 10-45
push notifications 21-99
PVDM 7-30
QBE 9-29, 19-22
QBSS 3-73, 3-77
for analog endpoints 8-7
for Cisco Unified Computing System (UCS) 3-20
for contact center 22-18
for desk phones 8-12
for LAN 3-14
for mobile clients and devices 21-80
for mobile endpoints 8-39
for music on hold 7-41
for security 4-31
for software-based endpoints 8-29
for Unified CM Assistant 18-32
for video 8-22, 13-78
for video endpoints 8-18
for WAN 3-33, 3-37
for wireless endpoints 8-36
for wireless LAN 3-74
QoS Basic Service Set (QBSS) 3-73, 3-77
for analog endpoints 8-7
for Cisco Unified Computing System (UCS) 3-20
for contact center 22-18
for desk phones 8-12
for LAN 3-14
for mobile clients and devices 21-80
for mobile endpoints 8-39
for music on hold 7-41
for security 4-31
for software-based endpoints 8-29
for Unified CM Assistant 18-32
for video 8-22, 13-78
for video endpoints 8-18
for WAN 3-33, 3-37
for wireless endpoints 8-36
for wireless LAN 3-74
quality of voice transmissions 7-39
queue, universal 22-7
queue depth 3-60
queuing of calls 22-2
queuing of voice traffic 3-18, 3-76
Quick Buffer Encoding (QBE) 9-29, 19-22
radio frequency (RF) 8-33
Rapid Spanning Tree Protocol (RSTP) 3-4, 3-7
rate of error 10-47
RBAC 27-4
RBOC 15-5
RCC 20-18, 20-62
RCP 4-11
RDNIS 19-7
real-time eventing model 20-55
Real Time Monitoring Tool (RTMT) 16-3
Real-Time Transport Protocol (RTP) 10-25
rebroadcast music on hold 7-22
and silent monitoring 22-9, 23-4
calls 23-1
SPAN method 23-2
Redirected Dialed Number Information Service (RDNIS) 19-7
Redirector servlet 18-35
call processing 9-14
cluster configurations 9-16
Extension Mobility 18-15
for messaging 19-17
for Mobile Voice Access 21-68
for presence servers 20-21
for remote sites 10-16
for Single Number Reach 21-58
for Unified CM Assistant 18-24
gateway support for 5-3, 5-9
IP Phone Services 18-5
load balancing 9-19
TFTP services 3-31
WebDialer 18-39
refresh tokens 16-57
Regional Bell Operating Company (RBOC) 15-5
for call admission control 13-46, 13-47
maximum number 25-14
Remote Call Control (RCC) 20-18, 20-62
Remote Copy Protocol (RCP) 4-11
caller ID matching 21-65
phone pickup 21-51, 21-64
profile 21-68
Remote Device 9-28
remote enterprise mobility 21-26
Remote Expert Solution 22-22
remote failover deployment model 10-54
Remote Monitoring (RMON) 27-9
remote site survivability 10-16
re-packetization of a stream 7-7
replication network 13-52
replication of database 9-9
Representational State Transfer (REST) 20-55
rerouting calling search space 21-68
resilience 9-1
Resource Reservation Protocol (RSVP) 3-34
REST 20-55
Extension Mobility 18-18
IP Phone Services 18-7
Unified CM Assistant 18-28
WebDialer 18-41
RF 8-33
RFC 2833 5-6, 7-7
rich media conferencing 11-1
Ring All Shared Lines 21-70
RIP 4-35
Rivest, Shamir, and Adelman (RSA) 4-16
RMON 27-9
roaming 3-69
Roaming Sensitive Settings 21-18
DHCP server 4-8
network extensions 4-8
role-based access control (RBAC) 27-4
roles in the network infrastructure 3-3
root guard 3-6
round-trip time (RTT) 10-46, 10-49
Routed Access Layer 3-7
routed ASA firewall 4-35
access control list (ACL) 4-32
branch office 7-44
flash 7-44
roles and features 3-3
selective for E911 15-6
filters 14-27
group devices 14-30
groups 14-28, 14-30
lists 14-29
patterns 14-22, 14-26
selection of 14-82
calling line ID 14-28
calls 14-22, 21-80
digit manipulation 14-28
inbound calls 5-32
inter-VLAN 8-19, 8-30
least-cost 5-36
outbound calls 5-33
protocols 3-11
time-of-day (ToD) 14-91
Routing Information Protocol (RIP) 4-35
RSA 4-16
RSTP 3-4, 3-7
WAN infrastructure 3-34
RTMT 16-3, 27-24
RTP 10-25
RTT 10-46, 10-49
SaaS 11-26
architecture 10-59
described 10-59
SAML 16-33, 16-35, 16-37, 20-7, 20-40, 21-105, 25-20
SAML bearer assertion grant flow 16-49
SAN 10-58
IP Phone Services 18-6
Unified CM 9-1
scavenger class traffic 3-48
DTMF signaling 7-8
gateway support for 5-3
music on hold (MoH) 7-23
phones 14-15
user input on phones 14-15
schema 16-1
scopes 16-57
SDK 16-4
search base for directories 16-13
Section 255 8-5
Section 508 8-5
Secure Mobility Client 8-38
secure mode for phones 18-14
Secure Real-time Transport Protocol (SRTP) 4-29
secure remote enterprise attachment 8-13, 8-19, 8-30, 8-38
access control list (ACL) 4-32
Cisco Unified Border Element 4-40
conferences 4-40
configuration example 4-43
data center 4-37
DHCP Snooping 4-8
DHCP starvation attack 4-10
directories 16-19
endpoints 4-25
Extension Mobility 18-13
firewalls 4-33, 4-44
gateways 4-38
infrastructure 4-4
in general 4-1, 4-2
intracluster communications 9-11
IPv6 addressing 4-5
layers 4-3
lobby phone example 4-43
MAC CAM flooding 4-7
media resources 4-38
PC port on the phone 4-26
phones 4-25
phone settings 4-28
physical access 4-4
policy 4-2
QoS 4-31
rogue network extensions 4-8
servers 4-41, 4-42
switch port 4-6
voice VLAN 4-26
VPN clients 4-30
web access 4-27
WebEx 20-67
Security Assertion Markup Language (SAML) 16-33, 16-35, 16-37, 20-40, 21-105, 25-20
Security Enhanced Linux (SELinux) 4-42
selecting the proper route 14-82
selective router 15-2, 15-6
SELinux 4-42
sending multicast voice messages 18-47
Sequenced Routing Update Protocol (SRTP) 3-53
capacity planning 9-23, 25-14
clusters 9-5, 20-19
co-located 3-26
co-resident DHCP 3-27
co-resident MoH 7-31
CTI Manager 9-20
data center 3-12
farm 3-12
for DHCP 3-27
for media resources 7-1
for music on hold 7-31
for presence 20-18
multiple Unified CM servers 19-21
paging server 18-47
performance 9-23, 20-26
publisher 9-6, 10-45
redundancy 20-21
security 4-41, 4-42
standalone 3-27, 7-31
subscriber 9-6
synchronization of 20-19
TFTP 9-7, 9-20
Service Advertisement Framework (SAF)
architecture 10-59
described 10-59
service discovery 21-91
Service Inter-Working (SIW) 3-45, 10-15, 10-24
for IP phones 18-2
prefix 5-34
supplementary 5-5
within a cluster 9-5
service set identifier (SSID) 3-69, 3-72
Redirector 18-35
WebDialer 18-34
Session Initiation Protocol (SIP)
annunciator 7-16
delayed offer 7-9
dial rules 14-20
early offer 7-9
for distributed call processing 10-25
for interoperability of Unified CM and Unified CME 9-40
gateways 5-11
gateway support for 5-6
music on hold (MoH) 7-26
phones 8-43, 14-16, 14-18
presence 20-14
trunks 6-3, 6-5, 6-6, 15-8
Type-A phones 14-16
Type-B phones 14-18
Session Management Edition (SME) 10-25, 10-26, 13-82
settings for IP phones 4-28
shadow location 13-55
shaping traffic 3-50
line appearances 3-59, 15-22
line mode with Unified CM Assistant 18-21
locations 13-53
signaling encryption 3-58, 3-59
signal strength 5-32
silent monitoring and recording of calls 22-9, 23-4
SIMPLE 20-18
Simple Mail Transfer Protocol (SMTP) 19-28
Simple Network Management Protocol (SNMP) 15-10
Simple Object Access Protocol (SOAP) 20-19
simplified configuration for mobile client users 21-87
single-cluster deployment 20-26
single inbox 19-44
Single Number Reach (SNR) 21-46, 21-49
Single Sign On (SSO) 4-42, 11-54, 16-33, 16-35, 20-7, 20-66, 21-105
Single Sign-On (SSO) 20-4, 20-40, 25-20
single sign-on (SSO) 16-1
deployment model 7-36, 7-43, 10-10, 22-12, 27-26
messaging model 19-4
Singlewire InformaCast 18-47
annunciator 7-16
delayed offer 7-9
dial rules 14-20
Early Offer 7-9
for distributed call processing 10-25
for interoperability of Unified CM and Unified CME 9-40
gateways 5-11
gateway support for 5-6
MTP requirements 7-11
music on hold (MoH) 7-26
phones 8-43, 14-16, 14-18
presence 20-14
route pattern 14-29
routing requests 14-48
trunks 6-3, 6-5, 6-6, 15-8
Type-A phones 14-16
Type-B phones 14-18
SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) 20-18
site-based design 10-6
site survey for wireless network 8-33
Cisco Jabber clients 25-17
design and deployment considerations 25-1
factors to consider 25-9
methodology 25-2
tool 9-23, 25-10, 25-13
Unified CM servers 9-23
Skinny Client Control Protocol (SCCP)
DTMF signaling 7-8
gateway support for 5-3
music on hold (MoH) 7-23
phones 14-15
user input on phones 14-15
Smart Software Licensing 27-21
Smart Software Manager (SSM) 26-9, 27-21
SME 10-25, 10-26, 13-82, 25-12
SMTP 19-28
sn attribute 16-10
SNMP 15-10
snooping 4-8
SNR 21-46, 21-49
SOAP 20-19
SocialMiner 22-6, 22-7
softphone mode (audio on computer) 8-25
endpoints 8-22
media resource capacities 7-30
MTP resources 7-14
software as a service (SaaS) 11-26
Software Development Kit (SDK) 16-4
software eTokens 4-22
SPAN 23-2, 23-3
Spanning Tree Protocol (STP) 3-6
Spark 8-27, 8-37, 21-79, 21-108
Spark Calendar Service 21-38
Spark Call Service 21-41
Spark Hybrid Services 21-36
Spark Identity Service 21-36
Spark Room Series 8-17
speed dial presence 20-16
split tunneling 21-103
SRST 4-25, 7-44, 8-13, 8-19, 8-30, 8-36, 8-40, 8-42, 9-16, 10-15, 10-16, 10-19, 15-6
SRST Manager 10-21
SRSV 19-8
SRTP 3-53, 4-29
SSID 3-69, 3-72
SSM 26-9, 27-21
SSO 11-54, 16-1, 16-33, 16-35, 20-4, 20-7, 20-40, 20-66, 21-105, 25-20
standalone analog gateways 8-6
standalone server 3-27, 7-31
static ANI interface 15-15
static memory 25-4
stealth firewall 4-36
storage area networking (SAN) 10-58
STP 3-6
SUBSCRIBE calling search space 20-17
subscriber server 9-6
Sun ONE Directory Server 16-10, 16-16
design considerations 9-39
for H.323 endpoints 7-12
on gateways 5-5, 5-6
survey of wireless network 8-33
Survivable Remote Site Telephony (SRST) 4-25, 7-44, 8-13, 8-19, 8-30, 8-36, 8-40, 8-42, 9-16, 10-15, 10-16, 10-19, 15-6
Survivable Remote Site Telephony (SRST) Manager 10-21
Survivable Remote Site Voicemail (SRSV) 19-8
Switched Port Analyzer (SPAN) 23-2, 23-3
port security 4-6
roles and features 3-3
switch port discovery 15-11
SX Series video endpoints 8-17
directories 16-10
presence servers 20-19
Unified CM database 16-31
system memory 25-4
Tail End Hop Off (TEHO) 14-71
TAPI 9-20
TEHO 14-71
Telecommunications Act 8-5
telephone record and playback (TRaP) 19-4
telephone user interface (TUI) 19-4
Telephony Service Provider (TSP) Audio 11-57
call admission control 13-59
call routing 14-53
dial plan 14-53
endpoints 4-28, 8-16, 8-17, 8-18
interoperability 8-20, 13-78
Quality of Service (QoS) 8-22, 13-78
TelePresence ISDN Link 5-3
TelePresence Management Suite (TMS) 11-52, 16-33, 27-18
TelePresence Management Suite Extension Booking API (TMSBA) 27-18
TelePresence Management Suite Extension for IBM Lotus Notes (TMSXN) 27-18
TelePresence Management Suite Extension for Microsoft Exchange (TMSXE) 11-52, 27-18
TelePresence Management Suite Provisioning Extension (TMSPE) 11-52, 27-20
termination of calls 7-4
test calls for 911 15-21
Tested Reference Configuration (TRC) 9-4, 10-55
Text Conference Manager 20-41
TFTP 3-25, 3-28, 4-24, 9-5, 9-20
IP phones 8-43
SIP phones 8-43
third-party CA certificates 4-30
Third-Party Open API 20-55
third-party XMPP clients 20-69
third-party XMPP clients and applications 25-21
time-of-day (ToD) routing 14-91
timer control mobile voicemail avoidance 21-55
timers for call signaling 5-14
time synchronization 3-33
TLS 4-20, 4-29
TMSBA 27-18
TMSPE 11-52, 27-20
TMSXE 11-52, 27-18
TMSXN 27-18
ToD 14-91
tokenless 4-22
tokens 16-51, 16-56
toll fraud mitigation 5-24
topology for call admission control 13-73
TPC 3-69
tracking domain 15-25, 15-26
bearer traffic 3-53
call control 3-57, 3-61
classification 3-4, 3-16, 3-75
conferencing and collaboration 25-8
contact centers 25-7
engineering 25-5, 25-6
planning for WebEx 11-33
prioritization 3-47
provisioning for 3-53
PSTN traffic patterns 25-39
queuing 3-18, 3-76
shaping 3-50
video bearer traffic 3-56
video calls 25-7
voice bearer traffic 3-53, 25-6
voice calls 25-6
Cisco Unity 19-33
described 7-5
resources 7-6
caller ID 21-72
of calling and called numbers 14-58
translation of digits 14-24
translation patterns 14-24
Transmit Power Control (TPC) 3-69
transparent ASA firewall 4-36
Transport Layer Security (TLS) 4-20, 4-29
TRaP 19-4
TRC 9-4, 10-55
Trivial File Transfer Protocol (TFTP) 3-25, 3-28, 4-24, 9-5, 9-20
troubleshooting for clustering over the WAN 10-47
TRP 3-18, 7-15
architecture 6-2
comparing H.323 and SIP 6-3
described 6-1
features supported 6-3
utilization of 27-10
Trusted Relay Point (TRP) 3-18, 7-15
TSP Audio 11-57
TUI 19-4
two-stage dialing 21-63, 21-65
Type-A phones 14-16
Type-B phones 14-18
high availability 9-21
QoS 3-20
virtualized servers 10-55
UDLD 3-6
UDP 3-48, 10-25
UDS 8-26, 16-6, 16-32, 20-8, 21-93
UDS proxy for LDAP 16-32
UN 5-6
unassigned DNs 14-68
unicast call flow 7-25, 7-28
unicast music on hold 7-17, 7-23, 7-40
UniDirectional Link Detection (UDLD) 3-6
Unified Analysis Manager 27-24
Unified Border Element 4-40
Unified CCE 22-3
Unified CCMP 22-8
Unified CCX 22-6
capacity planning 25-13
database synchronization 16-31
groups 10-48, 10-54
hardened platform 4-21
mixed mode 4-22
presence 20-14
sizing tool 9-23
Unified CM Assistant 18-19, 25-27
capacity planning 9-26, 25-49
design considerations 9-28
distributed call processing 10-25
interoperability with Unified CM 9-36
Unified CM Express (Unified CME)
capacity planning 9-26, 25-49
design considerations 9-28
distributed call processing 10-25
interoperability with Unified CM 9-36
Unified Communications Management Suite 27-1
Unified Communications Manager Assistant (Unified CM Assistant) 18-19
Unified Communications Manager Real-Time Monitoring Tool (RTMT) 27-24
applications and services layer 17-1
call routing layer 12-1
introduction 1-1
operations and serviceability layer 24-1
Unified Computing System (UCS)
high availability 9-21
QoS 3-20
virtualized servers 10-55
Unified Contact Center 22-1
Unified Contact Center Enterprise (Unified CCE) 22-3
Unified Contact Center Express (Unified CCX) 22-6
Unified Contact Center Management Portal (Unified CCMP) 22-8
Unified Customer Voice Portal (Unified CVP) 22-4
Unified CVP 22-4
Unified EIM 22-9
Unified E-Mail Interaction Manager (Unified EIM) 22-9
Unified IC 22-9
Unified Intelligence Center (Unified IC) 22-9
Unified MeetingPlace 25-44, 25-45
unified messaging ( see also messaging) 19-1
Unified Mobility 21-1, 21-47, 21-68, 21-107, 25-21, 25-52
Unified PM 27-13
Unified Provisioning Manager (Unified PM) 27-13
Unified Reporting 27-25
Unified Service Monitor (Unified SM) 27-8
Unified SM 27-8
Unified Survivable Remote Site Telephony (SRST) 10-16
Unified Web Interaction Manager (Unified WIM) 22-9
Unified WIM 22-9
uninterrupted power supplies (UPS) 3-12
Unity 19-1, 19-6, 19-19
Unity Connection 19-6, 19-17
Unity Express 19-22
Unity Telephony Integration Manager (UTIM) 19-40, 19-42
Universal Line Template 16-17
Universal Queue 22-7
Unsolicited Notify 7-8
Unsolicited SIP Notify (UN) 5-6
UP 3-75
UplinkFast 3-6
UPS 3-12
URI dialing 14-23, 14-49, 14-50, 14-52
URLs for WebDialer 18-38
user authentication 16-45
user control mobile voicemail avoidance 21-56
User Datagram Protocol (UDP) 3-48, 10-25
User Data Service (UDS) 8-26, 16-6, 16-32, 20-8, 21-93
user hold 7-19
UserID 16-10
user priority (UP) 3-75
application users 16-7
directory search base 16-13
end users 16-7
input on phones 14-15, 14-16, 14-18
UTIM 19-40, 19-42
V3PN 10-15, 10-24
VAD 25-40
VAF 3-49
variable length on-net dial plan 21-23
VATS 3-51
dial plan 14-53
directory integration 16-33
integration with Unified CM 14-74
TelePresence Management Suite (TMS) 27-18
VDS 23-3
bandwidth utilization 13-66
bearer traffic 3-56
call admission control 13-66, 13-78
customer care 22-22
endpoints 8-14, 15-20
gateways 5-11
interoperability 7-6, 8-20, 13-78
migration to Unified CM 26-11
over wireless LAN (WLAN) 21-78
Quality of Service (QoS) 8-22, 13-78
traffic characteristics 25-7
traffic classification 3-17
VLAN 4-5
Video Communication Server (VCS)
dial plan 14-53
directory integration 16-33
integration with Unified CM 14-74
TelePresence Management Suite (TMS) 27-18
videoconferencing 25-45
ViewMail for Outlook (VMO) 19-4
of call processing 9-3
of Cisco Unity Connection 19-31
Virtualization Experience Media Engine (VXME) 8-42
virtualized servers 10-55, 26-9
Virtualized Voice Browser (VVB) 22-12
virtual LAN (VLAN) 3-4, 3-69
virtual machine 26-9
Virtual Private Network (VPN) 10-15, 10-24
Virtual Router Redundancy Protocol (VRRP) 3-9
virtual software switches 3-20
visiting cluster 18-14
access control list (ACL) 4-32
number of devices per VLAN 3-4
separate VLANs for voice and data 3-69
video 4-5
voice 4-5, 4-26
VMO 19-4
VMware 3-20, 10-55
bandwidth requirements 3-49
bearer traffic 3-53
gateways 5-1, 8-5
port integration 19-40, 19-42
termination 7-4
traffic 25-6
VLAN 4-5, 4-26
voice activity detection (VAD) 25-40
Voice-Adaptive Fragmentation (VAF) 3-49
Voice-Adaptive Traffic Shaping (VATS) 3-51
Voice and Video Enabled IPSec VPN (V3PN) 10-15, 10-24
avoidance 21-55
Cisco Unity 19-1
Cisco Unity Express 19-22, 19-28
for local failover 10-53
mobile users 21-55
networking 19-28
single inbox 19-44
third-party systems 19-47
unified messaging 19-1
with Single Number Reach 21-55
voice messaging 19-1, 25-42
voice over IP (VoIP) 3-53
voice over the PSTN (VoPSTN) 10-22
Voice Profile for Internet Mail (VPIM) 19-28
voice quality 7-39
voice quality monitoring 27-8, 27-10
voice rtp send-recv command 15-18
voice traffic 25-6
VoiceXML (VXML) 21-60, 21-61
VoIP 3-53
VoPSTN 10-22
VPIM 19-28
VPN-less access 10-36
VPN-less secure remote connectivity 21-30
VRRP 3-9
vSphere 3-20
vSphere Distributed Switch (VDS) 23-3
VVB 22-12
VXI 25-13
VXME 8-42
VXML 21-60, 21-61
aggregation router 3-3
infrastructure 3-33
watcher lists 20-59
web access from IP phone 4-27
WebDialer 18-34, 25-27
WebEx 8-26, 11-26, 20-10, 21-79
WebEx Collaboration Cloud 11-26
WebEx Connect 25-20
WebEx Meeting Center Video Conferencing 11-34
WebEx Meetings 8-38, 21-108
WebEx Meetings Server 11-41
WebEx Messenger 20-64
weighted fair queuing 3-47
weights for call admission control 13-41
WEP 8-34
call admission control 13-1
call processing 9-2
call recording and monitoring 23-1
Cisco Unified Contact Center 22-2
deployment models 10-1
dial plan 14-2
endpoints 8-2
gateways 5-1
LDAP directory integration 16-2
mobility applications 21-3
network infrastructure 3-4
network management 27-2
presence 20-2
rich media conferencing 11-3
security 4-1
sizing considerations 25-2
system migration 26-2
Unified CM applications 18-2
white list 20-68
Wi-Fi Multimedia (WMM) 3-76
Wi-Fi Multimedia Traffic Specification (WMM TSPEC) 3-77
wildcard route pattern 14-26, 14-27
Windows Internet Naming Service (WINS) 3-27
wink start 8-6
WINS 3-27
Wired Equivalent Privacy (WEP) 8-34
access points 3-63
endpoints 3-65, 8-33
IP Phone 7921G 8-33
IP Phone 7925G 8-33
IP Phone 7925G-EX 8-33
IP Phone 7926G 8-33
IP phones 8-33
LAN 3-61
LAN controller (WLC) 3-64, 3-73
wireless LAN (WLAN) 3-61, 8-38
WLAN infrastructure 3-61, 8-38
WLC 3-64, 3-73
WMM 3-76
WMM TSPEC 3-77
XCP Text Conference Manager 20-41
XMPP clients 20-69, 25-21
Index
! in route patterns 14-27
@ in route patterns 14-26
+ dialing 14-57
+E.164 numbering plan 14-75
3500 Series Video Gateways 5-11
3900 Series SIP Phones 8-10
508 conformance 8-5
7800 Series Phones 8-8
7900 Series Phones 8-8
7905_7912 dial rules 14-20
7921G Wireless IP Phone 8-33
7925G-EX Wireless IP Phone 8-33
7925G Wireless IP Phone 8-33
7926G Wireless IP Phone 8-33
7940_7960_OTHER dial rules 14-20
802.1s 3-4
802.1w 3-4, 3-7
802.1X authentication 4-12
802.3af PoE 3-12
8800 Series Phones 8-9, 8-15
9.@ route pattern 14-26, 14-27
911 calls 14-70, 15-1
AA 19-22
dial plan considerations 14-70, 14-79
for video calls 5-34
for Voice over PSTN 10-22
with Cisco Unity 19-7
AC 18-42
access codes 14-80, 21-54
access control list (ACL) 4-32
accessibility of endpoint features 8-5
Access Layer 3-4
access lists for Single Number Reach calls 21-57
access numbers 21-65
access point (AP) 3-61, 3-63, 3-72, 8-33, 15-11
access tokens 16-56
ACL 4-32
Active Directory (AD) 16-10, 16-15, 16-20, 16-26
Active Directory Application Mode (ADAM) 16-12, 16-31
Active Directory Lightweight Directory Services (AD LDS) 16-22
ADAM 16-12, 16-31
Adaptive Security Appliance (ASA) 4-33, 4-39
flat 21-23
MAC 4-7
security 4-5
security issues 4-4
Address Resolution Protocol (ARP) 3-72, 4-11
AD LDS 16-22
Administrative XML Layer (AXL) 27-7
advanced formulas for bandwidth calculations 3-59
AFT 15-29
agent desktop 23-10
agents for call processing 10-25
Aggregation Services Router (ASR) 11-26
AHT 25-5
alias normalization 14-75
ALI Formatting Tool (AFT) 15-29
all trunks busy 15-17
connection types 8-6
endpoints 8-5
gateways 5-2, 8-5
interface modules 8-6
standalone gateways 8-6
Analysis Manager 27-24
Analytics 27-12
anchoring calls in the enterprise 21-69
Android 8-37, 21-76, 21-90, 21-95
annunciator 7-15
answer supervision 15-18
AnyConnect 21-109
AnyConnect Secure Mobility Client 8-38
AnyConnect VPN 21-103
AP 3-61, 3-63, 3-72, 8-33, 15-11
APNs 8-41, 21-99
Apple iOS 8-37, 21-99
Apple Push Notification service (APNs) 8-41, 21-99
application dialing rules 21-65
Attendant Console 18-42
described 18-1
Extension Mobility 18-7, 18-28
for mobile users 21-1
IP Manager Assistant 18-19
IP Phone Services 18-2
security 4-41
Unified Communications Manager Assistant 18-19
WebDialer 18-34
applications and services layer 17-1
application users 16-7
applications and services layer 17-2
call control and routing 12-2
call processing 9-2
Cisco Jabber 8-23, 20-7
Cisco UC Integration for Microsoft Lync 8-27, 25-21
Cisco UC Integration for Microsoft Office Communicator 25-21
Cisco Unified Communications Manager Assistant 18-20, 18-22
Cisco Unified Contact Center 22-2
Cisco WebEx Connect 25-20
collaboration system 2-1
deployment models 10-4
directories 16-7
endpoints 8-2
Enterprise Feature Access 21-67
Extension Mobility 18-8
IP Phone Services 18-2
media resources 7-2
Mobile Voice Access 21-67
mobility clients and devices 21-77
operations and serviceability layer 24-2
presence 20-18
Service Advertisement Framework (SAF) 10-59
Single Number Reach 21-58
trunks 6-2
voice and video over WLAN 3-62
WebDialer 18-34, 18-37
wireless LAN 3-62
area code 14-80
ARP 3-72, 4-11
ASA 4-33, 4-39
ASR 11-26
Assistant Console 18-32
Assurance 27-4
Asynchronous Transfer Mode (ATM) 3-45, 10-15, 10-24
Attendant Console (AC) 18-42, 25-28
audio conferencing 11-4
audio on computer 8-25
audio sources 7-40
database 3-64
mechanisms 16-42
of phones 4-29, 8-34
of users 16-10, 16-22
Security Assertion Markup Language (SAML) 16-37
authentication and encryption 4-29
authorization code grant flow 16-50
authorization framework 16-45
authorization grants 16-49
auto-detection 9-36
auto-generated directory numbers 16-17
automated alternate routing (AAR)
dial plan considerations 14-70, 14-79
for video calls 5-34
for Voice over PSTN 10-22
with Cisco Unity 19-7
automated attendant (AA) 19-22
automatic line creation 16-17
Automatic Location Identification (ALI) 15-7, 15-29
Automatic Location Identifier (ALI) 15-3
Automatic Number Identification (ANI) 15-2, 15-7, 15-9, 15-14
average hold time (AHT) 25-5
AXL 27-7
BackboneFast 3-6
advanced formulas 3-59
best-effort 3-36
call control traffic 3-57, 3-58, 3-61
consumption 3-52, 3-54, 3-55
for Cisco Unity 19-32
for conferencing 11-33
for contact center 22-18
for shared line appearances 3-59
for video calls 13-66
for WebEx 11-33
general rule 10-44
guaranteed 3-35
management of 13-1
provisioning 3-19, 3-35, 3-52
requirements for call admission control 13-45
voice class requirements 3-49
Basic Directory Integration (BDI) 8-32, 8-40
BDI 8-32, 8-40
BE4000 9-2, 9-26, 25-49
BE6000 9-2, 9-23, 25-49
BE7000 9-2, 9-23, 25-49
beacons 3-73
Bearer Capabilities Information Element (bearer-caps) 5-14
bearer-caps command 5-14
bearer traffic 3-53
best-effort bandwidth 3-36
Best Effort Early Offer 6-22, 6-24, 7-10
centralized call processing 10-16
Cisco Unified Communications Manager Express (Unified CME) 9-38
Cisco Unity 19-32
Cisco Unity Connection 19-32
Cisco Unity Express (CUE) 19-45
distributed call processing 10-25
LDAP synchronization 16-19
music on hold 7-39
single-site deployment 10-12
voice messaging 19-32
WAN design 3-34
BFD 11-31
BGP 11-31
BHCA 10-49, 25-5, 25-22, 25-50
BHCC 25-5
BIB 11-5, 23-6
Bidirectional Forwarding Detection (BFD) 11-31
bill-to number (BTN) 15-7
blade servers 10-56
BLF 20-16
blocking factor 25-5
blocking numbers 21-65
Bluetooth 3-70, 8-13, 8-20, 8-35, 8-40, 21-72
Border Gateway Protocol (BGP) 11-31
BPDU 3-6
branch office router 7-44
bridge protocol data unit (BPDU) 3-6
Bring Your Own Device (BYOD) Infrastructure 21-88
broadcast messages 18-47
B-Series Blade Server 10-56, 10-58
BTN 15-7
Built-in Bridge (BIB) 11-5, 23-6
bump in the wire 4-36
bursting 3-51
bursty traffic 25-6
Business Edition 9-2, 9-22, 9-23, 9-24, 9-26, 21-74, 25-49, 25-52
business-to-business communications 10-37
busy hour 25-5
busy hour call attempts (BHCA) 10-49, 25-5, 25-22, 25-50
busy hour call completions (BHCC) 25-5
busy lamp field (BLF) 20-16
BYOD 21-88
CAC ( see call admission control)
calendar integration for presence 20-51
bandwidth management 13-1
bandwidth requirements 13-45
components 13-40
described 13-1
design considerations 13-73
dual data center 13-74
effective path 13-41
elements 13-40
enhanced locations 13-40
example bandwidth deductions per call 13-62
for contact center 22-19
for music on hold 7-41
for Session Management Edition (SME) 13-82
for TelePresence 13-59, 13-78
for video 13-66, 13-78
links 13-41, 13-42
locations 13-80
migration to Enhanced Locations CAC 13-71
moving devices to a new location 15-19, 21-15
MPLS cloud 13-75
paths 13-41
regions 13-46, 13-47
replication network 13-52
SIP trunks 13-60
topologies 13-73
weights 13-41
call anchoring 21-69
for emergency services 15-15, 15-22
from the PSAP 15-15, 15-22
call center 22-1
Call Control Discovery (CCD) 10-59
call control traffic 3-57, 3-61
call detail record (CDR) 10-46, 25-15, 27-8
caller ID matching 21-65, 21-66, 21-69
caller ID transformations 21-72
multicast music on hold 7-23, 7-26
music on hold 7-23, 7-26
unicast music on hold 7-25, 7-28
Call Forward Unregistered (CFUR) 14-71
call hand-in 21-85
call handoff 21-85, 21-93
call hand-out 21-85, 21-93
calling line ID (CLID) 14-28
in 911 calls 15-7
localization 14-63
calling privileges 14-41
calling restrictions 14-41
calling search space 20-17
calling search spaces 14-41, 14-43, 20-17, 21-68
call management record (CMR) 10-46, 25-15, 27-8
agents 10-25
architecture 9-2
capacity planning 9-23
centralized 10-12, 19-6, 19-11, 22-12, 27-27
design considerations 9-26
distributed 10-23, 22-14, 27-28
guidelines 9-1
hardware platforms 9-4
high availability 9-13
redundancy 5-3, 9-14
subscriber server 9-6
Call Processing Language (CPL) 5-24
architectural layer 12-1
for emergency calls 15-26
inbound 21-80
outbound 21-81
911 15-1
classification of 14-28
dual control 10-40
emergency 14-70, 15-1
forwarding 14-44
history 20-16
hold 7-19
inbound 5-32
monitoring 23-1
music on hold 7-17
outbound 5-33
pickup at desk phone 21-50
pickup at remote destination phone 21-51
point-to-point 21-99
preservation of 5-9
privileges 14-41
queuing 22-2
recording 23-1
routing 5-32, 5-33, 14-22, 15-26
signaling 5-14
Call Service Aware 21-41
Call Service Connect 21-41
calls per second (cps) 25-5
CAM 4-7
CAMA 15-9
access switch 3-3
deployment model 10-10, 27-26
infrastructure requirements 3-1
applications and serviceability layer 17-4
Attendant Console 18-47, 25-28
Business Edition 9-23, 9-24, 25-49
by product 25-13
call processing 9-23
call recording and monitoring 23-10
call routing 12-3
call traffic 25-22
Cisco IM and Presence 25-33
Cisco mobility clients and devices 21-110
Cisco Prime Collaboration 25-48
Cisco Prime Collaboration Analytics 25-49
Cisco Prime Collaboration Assurance 25-48
Cisco UC Integration for Microsoft Lync 25-21
Cisco Unified Communications Manager Express (Unified CME) 9-26, 25-49
Cisco WebEx Connect 25-20
Cisco WebEx Messenger service 20-68
clusters 25-14
codecs 25-40
collaboration clients and applications 25-17
collaboration system 2-4
conferencing 25-44
contact center 22-21
CTI applications 9-32, 25-23
deployment models 10-6
design and deployment considerations 25-1
dial plan 25-23
emergency services 25-36
endpoints 8-44, 25-16
Extension Mobility 18-17, 25-26
factors to consider 25-9
gateways 25-38
instant messaging storage requirements 20-49
IP Phone Services 18-6
LDAP directory integration 25-31
locations 25-14
media resources 7-30, 25-28
megacluster 25-32
music on hold (MoH) 7-31, 7-33, 25-30
operations and serviceability layer 24-3
performance overload 25-40
performance tuning 25-41
phones 8-44
presence 25-33
regions 25-14
servers 25-14
sizing tools 25-10
tools 9-23, 25-10
Unified CM 25-13
Unified CM Assistant 18-26, 25-27
Unified CM servers 9-23
Unified MeetingPlace 25-44, 25-45
Unified Mobility 21-74, 25-21
videoconferencing 25-45
voice activity detection (VAD) 25-40
voice messaging 25-42
WebDialer 18-40, 25-27
WebEx 11-33
wireless networks 3-68, 8-34
XMPP clients 25-21
CAPWAP 3-63
CAR 10-46
CA-signed certificates 4-17
CCA 3-73, 11-31
CCD 10-59
CDP 4-5
CDR Analysis and Reporting (CAR) database 10-46
Centralized Automatic Message Accounting (CAMA) 15-9
centralized messaging 19-6
deployment model 10-12, 22-12, 27-27
distributed messaging 19-11
migration to 26-5
Voice over the PSTN 10-22
centralized IM and Presence deployment 20-32
centralized messaging 19-4, 19-6, 19-14, 19-21
certificate management 4-14
Certificate Trust List (CTL) 4-23
CFUR 14-71
channels for wireless devices 3-69
chat rooms 20-41
CIR 3-51
Cisco AnyConnect VPN 21-103
Cisco Business Edition 9-2, 9-22, 9-23, 9-26, 21-74, 25-49, 25-52
Cisco Directory Integration (CDI) 8-32, 8-40, 21-92
Cisco Discovery Protocol (CDP) 4-5
Cisco Emergency Responder (CER) 14-70, 15-10, 15-19
Cisco EnergyWise Technology 3-13
Cisco Expressway 21-30, 25-37
Cisco IM and Presence 20-18, 25-33
Cisco IOS software MTP 7-14
Cisco IP Voice Media Streaming Application 7-15, 25-28
Cisco Jabber 8-23, 20-7, 21-90, 21-95
Cisco LEAP 8-34
Cisco Meeting Server 11-7
Cisco Mobile 21-90, 21-95
Cisco Mobile iPhone 21-95
Cisco Network Analysis Module (NAM) 27-9
Cisco Option Package (COP) 26-9
Cisco Paging Server 18-47
Cisco Prime 27-1
Cisco Prime Collaboration 25-48
Cisco Prime Collaboration Analytics 25-49
Cisco Prime Collaboration Assurance 25-48
Cisco Prime Unified Provisioning Manager (Unified PM) 27-13
Cisco Prime Unified Service Monitor (Unified SM) 27-8
Cisco Proprietary RTP 7-8
Cisco Spark 8-27, 8-37
Cisco Spark Room Series 8-17
Cisco UC Integration for Microsoft Lync 8-27, 25-21
Cisco UC Integration for Microsoft Office Communicator 25-21
Cisco Unified Analysis Manager 27-24
Cisco Unified Border Element 4-40
Cisco Unified Communications Management Suite 27-1
Cisco Unified Communications Manager Express (Unified CME)
capacity planning 9-26, 25-49
design considerations 9-28
distributed call processing 10-25
interoperability with Unified CM 9-36
Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT) 27-24
Cisco Unified Computing System (UCS) Platform 10-55
Cisco Unified Contact Center 22-1
Cisco Unified Contact Center Enterprise (Unified CCE) 22-3
Cisco Unified Contact Center Express (Unified CCX) 22-6
Cisco Unified Contact Center Management Portal (Unified CCMP) 22-8
Cisco Unified Customer Voice Portal (Unified CVP) 22-4
Cisco Unified E-Mail Interaction Manager (Unified EIM) 22-9
Cisco Unified Intelligence Center (Unified IC) 22-9
Cisco Unified MeetingPlace 25-44, 25-45
Cisco Unified Mobility 21-1, 21-47, 21-107, 25-21, 25-52
Cisco Unified Reporting 27-25
Cisco Unified SRST Manager 10-21
Cisco Unified Survivable Remote Site Telephony (SRST) Manager 10-21
Cisco Unified Web Interaction Manager (Unified WIM) 22-9
Cisco Unity 19-1, 19-6, 19-19
Cisco Unity Connection 19-6, 19-17, 19-34
Cisco Unity Express (CUE) 19-22
Cisco Unity Personal Assistant 19-4
Cisco Unity Telephony Integration Manager (UTIM) 19-40, 19-42
Cisco Voice Transmission Quality (CVTQ) 27-8
Cisco WebEx Connect 25-20
Cisco WebEx Meeting Center Video Conferencing 11-34
Cisco WebEx Meetings Server 11-41
calls 14-28
traffic 3-4, 3-16, 3-75
Class of Service (CoS) 3-4
clear channel assessment (CCA) 3-73
CLEC 15-6
CLID 14-28
Client Matter Code (CMC) 14-29
mobility clients and devices 21-76
clipping 10-16
cloud architecture 11-26
cloud-based deployment model 20-12
Cloud Connected Audio (CCA) 11-31
cloud services 21-34
Cisco Unity 19-14, 19-16
CTI applications 9-31
described 10-43
failover with Cisco Unity 19-18
for contact center 22-15, 27-29
local failover 10-47
music on hold 7-47
presence 20-29
remote failover 10-54
troubleshooting 10-47
WAN considerations 10-44
with Cisco Unity 19-19
design guidelines 9-5
Emergency Responder (ER) 15-13, 15-26
for presence servers 20-19
for Unified CM 9-5
guidelines for 9-12
home 18-14
home cluster 18-18
maximum capacity 25-14
redundancy 9-16
server nodes 9-6
services 9-5
visiting 18-14
CMC 14-29
CMR 10-46, 11-34, 11-49, 25-15, 27-8
personal meeting room 11-49
capacity planning 25-40
complexity modes 7-4
flex mode 7-4
for music on hold 7-39
low bit-rate (LBR) 7-37
clients 20-5
clients and applications 25-17
conferencing 25-44
contact management 8-26
Jabber desktop clients 8-23, 20-7
LDAP directory integration 8-26, 20-9
third-party XMPP clients and applications 25-21
Collaboration Cloud 11-26
Collaboration Meeting Room (CMR) 11-49
Collaboration Meeting Rooms (CMR) 11-34
Collaboration Sizing Tool 9-23, 25-10
collaboration system components and architecture 2-1
collaborative conferencing 25-44
co-located DHCP server 3-26
COM 16-4
combined deployment models for messaging 19-13
Committed Information Rate (CIR) 3-51
common locations 13-53
Communicator 8-22
competitive local exchange carrier (CLEC) 15-6
complexity modes for codecs 7-4
complexity of the database 25-14
Component Object Model (COM) 16-4
Device Mobility 21-16
messaging system 19-2
presence 20-3
compressed Real-Time Transport Protocol (cRTP) 3-46, 3-48
Computer Telephony Integration (CTI) 9-7, 9-20, 9-28, 19-22, 25-23
Conference Now 11-5
collaborative 25-44
conference bridges 7-14
described 11-1
hardware 9-37
rich media 11-1
security 4-40
traffic 25-8
lobby phone security 4-43
Unified CME 9-36
configuration for mobile client users
simplified method 21-87
conformance with Section 508 8-5
connectivity options for the WAN 10-15, 10-24
for attendants 18-42
for Unified CM Assistant assistant 18-32
described 22-1
gateway sizing 25-39
traffic patterns 25-7
contact lists 20-59
contact management 8-26, 20-59
Contact Sharing 22-10
contact sources 8-32, 8-40
content-addressable memory (CAM) 4-7
Context Service 22-10
Control and Provisioning of Wireless Access Points (CAPWAP) 3-63
control signaling 3-57, 3-61
COP 26-9
Core Layer 3-11
DHCP 3-27
MoH 7-31
core switch 3-3
CoS 3-4
CPL 5-24
CPN 15-7
cps 25-5
CPU usage 25-4
cRTP 3-46, 3-48
C-Series Rack-Mount Server 10-58
CTI 9-7, 9-20, 9-28, 19-22, 25-23
CTI Manager 9-5, 9-7, 9-20
CTI-QBE 19-22
CTI Remote Device 9-28
CTI route points 7-13
CTL 4-23
CUE 19-22
customer care using video 22-22
cutover 26-1
CVTQ 27-8
DAI 4-10, 4-11
complexity 25-14
replication 9-9
synchronization with Unified CM 16-31
security 4-37
server farm 3-12
Delayed Offer 6-18, 7-9
delay of packets 10-44, 10-46
Delivery Traffic Indicator Message (DTIM) 3-71
Demilitarized Zone (DMZ) 4-44
campus 10-10, 27-26
clustering over the WAN 7-47, 10-43, 19-19, 20-29, 22-15, 27-29
combined for messaging 19-13
described 10-1
DHCP 3-26
federation 20-36
for Cisco Jabber 20-10
for Cisco Unity 19-3
for Cisco Unity Express 19-22
for contact center 22-12
for network management 27-26
for presence 20-26
for presence servers 20-22
for Unified CME 9-38
media resources 7-36
messaging and call processing combinations 19-5
multisite with centralized call processing 7-37, 7-43, 10-12, 22-12, 27-27
multisite with distributed call processing 7-38, 7-47, 10-23, 22-14, 27-28
music on hold 7-43
Service Advertisement Framework (SAF) 10-59
Session Management Edition 10-26
single cluster 20-26
single site 7-36, 7-43, 10-10, 22-12, 27-26
site-based 10-6
Unified Computing System (UCS) 10-55
virtualized servers 10-55, 10-59
voice over the PSTN 10-22
design criteria 10-6
designing for performance 25-9
deskphone control mode (using deskphone for audio) 8-25
deskphone for audio 8-25
desk phone pickup 21-50
desk phones 8-8
destination of a call 14-80
device location discovery 15-10
dial plan 21-21
feature components and operation 21-16
Group 21-16
Info 21-16
operation flowchart 21-20
operation of 21-20
parameter settings 21-18
Physical Location 21-16
settings 21-19
Device Mobility Group 21-19
mobility 8-36, 15-19, 21-15
pools 10-48, 10-54
route group 14-30
Device Security Profile 18-14
DFS 3-69
binding information 4-10
deployment options 3-26
described 3-24
lease times 3-25
Option 150 3-25
servers 3-27
Snooping 4-8, 4-10
starvation attack 4-10
+ dialing 14-57
911 calls 15-1
application dialing rules 21-65
architecture 14-3
Call Forward Unregistered (CFUR) 14-71
calling party settings 14-59
calling privileges 14-41
call routing 14-22
capacity planning 25-23
design considerations 21-21
device mobility 21-21
elements 14-13
emergency call string 15-16
Extension Mobility 14-84
for Device Mobility 21-21
for mobility 21-82
for software-based endpoints 8-31
for Unified CM Assistant 18-29
functions 14-1
fundamentals 14-3
globalized numbers 14-56, 14-62
international calls 14-27
localized call egress 14-63
localized call ingress 14-61
local route group 14-57
protection 5-24
shared line appearance 15-22
Tail End Hop Off (TEHO) 14-71
transformations 14-58
Unified Mobility 21-68
variable length on-net dialing 21-23
Video Communication Server (VCS) 14-53
dial rules 14-16, 14-18, 14-20, 21-65
dial via office (DVO) 21-86, 21-96
dial via office forward (DVO-F) 21-99
dial via office reverse (DVO-R) 21-97
DID 15-7
Differentiated Services Code Point (DSCP) 3-4, 3-47, 3-75, 13-81
digital gateways 5-3
digital networking 19-29
digital signal processor ( see DSP resources)
digit manipulation 5-33, 14-24, 14-28
digit prefixing 21-66
Direct Inward Dial (DID) 15-7
access 16-4, 16-6, 21-92
architecture 16-7
authentication of users 16-10, 16-22
filtering 16-28
for Unified CM Assistant 18-33
high availability 16-31
integration with IP telephony system 16-1, 16-3, 25-31
integration with Unified CM 16-7
LDAP 16-1, 25-31
schema 16-1
search base 16-13
searches 8-27
security 16-19
sn attribute 16-10
synchronization 16-10, 16-28
URI dialing 14-23, 14-50
UserID 16-10
directory numbers, auto-generated 16-17
directory URI 14-49
distortion 3-70
distributed call processing 10-23, 10-25, 22-14, 27-28
distributed messaging 19-4, 19-11, 19-16
Distribution Layer 3-9
DMVPN 3-35
DMZ 4-44
DNS 3-23
Domain Name System (DNS) 3-23
described 7-4
PVDM 7-30
DTIM 3-71
conversion of 7-7
gateway capabilities 5-3
methods supported by endpoints 7-7
on H.323 gateways 7-13
on SIP gateways 7-12
Relay 5-5, 7-13
DTPC 3-72
dual call control 10-40
dual data center 13-74
clients 21-90, 21-95
phones and clients 21-76
dual tone multifrequency (DTMF) 5-3, 5-5, 7-7
duplex media 7-30
duplex unicast MoH 7-30
DVO 21-86, 21-96
DVO-F 21-99
DVO-R 21-97
DX6 Series video endpoins 8-15
DX Series video endpoins 8-10
dynamic ANI interface 15-14
Dynamic ARP Inspection (DAI) 4-10, 4-11
Dynamic Frequency Selection (DFS) 3-69
Dynamic Host Configuration Protocol (DHCP) 3-24, 4-8, 4-10
dynamic memory 25-4
Dynamic Multipoint VPN (DMVPN) 3-35
Dynamic Transmit Power Control (DTPC) 3-72
E.164 15-7, 15-14, 19-37
E911 15-1, 15-6
Early Offer 6-19, 7-9
ECC variables 22-8
ECDSA 4-16
EDI 8-32, 8-40
effective path 13-41
efficiency of links 3-48
ELCAC 13-40, 13-85
elements of a dial plan 14-13
ELIN 15-13, 15-14
Elliptical Curve Digital Signature Algorithm (ECDSA) 4-16
EMCC 18-9, 18-18, 25-26
emergency call routing 15-27
emergency calls 14-70, 15-1
emergency call string 15-16
emergency location identification number (ELIN) 15-13, 15-14
Emergency Responder 14-70, 14-71, 15-10, 15-19
emergency response location (ERL) 15-13, 15-14, 15-19
emergency services 15-1, 21-83, 25-36
eMWI 19-38
for phones 4-29
for security 4-19, 4-29
for signaling 3-58, 3-59
for wireless endpoints 8-34
analog gateways 8-5
architecture 8-2
capacity planning 8-44, 25-16
design considerations 8-44
directory access 16-4
high availability 8-43
immersive video 8-18
mobile 8-37
multipurpose video 8-16
off premises 15-21
personal video 8-15
Section 508 conformance 8-5
security 4-25
software-based 8-22
supplementary services 7-12
telepresence 4-28, 8-16, 8-17, 8-18
types of 8-1
video 8-14, 15-20
wireless 3-65, 8-33
end users 16-7, 20-3
Energy conservation 3-13
EnergyWise Technology 3-13
Enhanced Directory Integration (EDI) 8-32, 8-40
Enhanced Location CAC 13-40, 13-85
Enhanced Message Waiting Indicator (eMWI) 19-38
Enhanced SRST 8-13, 8-30, 8-36, 8-40, 8-42
Enhanced SRST (E-SRST) 8-19, 10-16
Enhanced SRST (E-SRST) 10-19
Enhanced Survivable Remote Site Telephony (E-SRST) 10-16
enterprise caller ID 21-83
Enterprise Feature Access 21-46, 21-52, 21-63, 21-65
enterprise groups 16-19
bandwidth 3-57, 3-59
Business Edition device capacities 25-50
CPU usage 25-4
CTI resource requirements 25-24
memory usage 25-4
music on hold server capacity 7-32
Erlang 25-6
Erlang blocking factor 25-6
error rate 10-47
E-SRST 8-19, 10-16, 10-19
ESXi Hypervisor. 26-10
eTokens 4-22
ettercap virus 4-11
Exchange Web Services Calendar 20-53
Expressway 4-41, 13-85, 21-30, 21-101, 21-103, 25-37
EX Series video endpoints 8-16
Extend and Connect 8-32
Extended Call Context (ECC) 22-8
Extensible Authentication Protocol (EAP) 8-34
extensible messaging 20-57
capacity planning 25-26
described 18-7
dial plan 14-84
interactions with Unified CM Assistant 18-28
Extension Mobility Cross Cluster (EMCC) 18-9, 18-18, 25-26
EMCC 13-73
external MoH source 7-22
FAC 14-29
factors that affect sizing 25-9
Cisco Unity 19-17, 19-18
clustering over the WAN 10-47, 10-54
scenarios 18-5
fallback mode 7-46
Fast Start 7-12
gateway support for 5-3, 5-37
interface modules 8-6
FCoE 10-56, 10-57
Feature Group Template 16-17
federated deployment 20-36
federation between domains 20-36
Fibre Channel over Ethernet (FCoE) 10-56, 10-57
filtering for directory synchronization and authentication 16-28
filter strings for LDAP directories 16-31
Finesse 22-7
access control lists 20-68
around gateways 4-39
bump in the road 4-36
centralized deployment 4-44
described 4-33
routed mode 4-35
stealth mode 4-36
transparent mode 4-36
Firewall Services Module (FWSM) 4-33, 4-39
firmware upgrades for Cisco IP Phones 8-11
flash used for music on hold 7-44
flat addressing 21-23
flex mode for codecs 7-4
Forced Authorization Codes (FAC) 14-29
Foreign Exchange Office (FXO) 15-9
forwarding calls 14-44
Frame Relay 3-45, 10-15, 10-24
FWSM 4-33, 4-39
FXO 15-9
gain settings 5-32
GARP 4-11
call admission control 10-25
Gateway Load Balancing Protocol (GLBP) 3-10
911 services 15-17
additional documentation 25-42
all trunks busy 15-17
analog 5-2, 8-5
automated alternative routing 5-34
blocking 15-17
call recording 23-7
capabilities 5-14
capacity planning 25-38
Cisco Unified Videoconferencing 3500 Series Video Gateways 5-11
configuration in Unified CM 5-13
contact center sizing 25-39
core feature requirements 5-5
digital 5-3
digit manipulation 5-33
firewalls 4-39
for local failover 10-53
for video telephony 5-11
placement 15-17
protocols 5-3
redundancy 5-9
security 4-38
selection of 5-3
service prefixes 5-34
SIP 5-6, 5-11
standalone 8-6
types of 5-2
voice applications 5-1, 8-5
VoiceXML 21-60, 21-61
GDPR 14-11, 14-47, 14-72
general security 4-2
GeoDNS 5-26
geographical diversity 10-9
geolocations 14-92
GLBP 3-10
GLO 26-7
Global Dial Plan Replication (GDPR) 14-11, 14-47, 14-72
globalized dial plan 14-56, 14-62
Global Licensing Operations (GLO) 26-7
Global Site Backup (GSB) 11-26, 11-30
glossary 1-1
grant flows 16-49
Gratuitous Address Resolution Protocol (GARP) 4-11
ground start 8-6
call routing 14-30
Emergency Responder (ER) 15-22, 15-24
gateways 25-38
media resources 7-1
Unified CM redundancy 9-14
GSB 11-26, 11-30
guaranteed bandwidth 3-35
H.245 Alphanumeric 7-8
H.245 Signal 7-8
call hairpinning 9-36
call preservation enhancements 5-9
Fast Start 7-12
gateways 5-3
supplementary services 7-12
trunks 6-3
hairpinning 9-36, 21-61
hand-in of a call 21-85
handoff of calls 21-85, 21-93
hand-out of a call 21-85, 21-93
media resource capacities 7-30
MTP resources 7-15
music on hold 7-31
types of platforms 9-4
hardware USB eTokens 4-22
headers for voice packets 3-53
applications and serviceability layer 17-3
Attendant Console 18-45
Business Edition 9-22
call processing 9-13
call routing 12-3
Cisco mobility clients and devices 21-109
collaboration system 2-4
contact center 22-17
CTI 9-32
deployment models 10-5
directories 16-31
endpoints 8-43
Enterprise Feature Access 21-68
Extension Mobility 18-15
hardware platforms 9-13
IP Phone Services 18-5
media resources 7-34, 7-35
Mobile Voice Access 21-68
music on hold 7-36
network connectivity 9-13
network services 3-4
operations and serviceability layer 24-3
phones 8-43
presence 20-21
requirements 10-7
Single Number Reach 21-58
Survivable Remote Site Telephony (SRST) 9-16
transcoders 7-36
Unified CM 9-14
Unified CM Assistant 18-24
Unified Computing System (UCS) 9-21
voice services 10-16
WebDialer 18-39
WebEx 11-30
wireless LAN 3-66
history of calls 20-16
hold 7-17, 7-19
holdee 7-18
holder 7-18
home cluster 18-14, 18-18
Hot Standby Router Protocol (HSRP) 3-10, 10-25
HSRP 3-10, 10-25
HTTPS 19-30
hub-and-spoke topology 3-3, 3-34
hybrid deployment model 20-13
hybrid services 21-34
hypervisor 3-20, 10-55
I/O modules 10-57
IButton 14-21
ICCS 9-9, 10-45, 10-49
ICMP 5-11
identity management 16-1, 16-33
Identity Provider (IdP) 16-33
IdP 16-33
IDS 4-39, 10-45
IM and Presence 20-1, 25-33
immediate start 8-6
immersive video endpoints 8-18
impairments without QoS 3-19
implicit grant flow 16-49
IM push notifications 21-99
inbound calls 5-32
InformaCast 18-47
Informix Dynamic Server (IDS) 10-45
infrastructure ( see network infrastructure)
Initial Trust List (ITL) 4-23
inline power 3-12
instant messaging 20-1, 20-41, 20-49
Intelligent Proximity 8-13, 8-20, 8-40, 21-72, 21-107
Intelligent Session Control 21-70
interactive voice response (IVR) 10-12
interface modules 8-6
interface types for 911 calls 15-7
interference to wireless communications 3-70
international calls 14-27
Internet Control Message Protocol (ICMP) 5-11
interoperability 8-20, 9-36, 9-40, 13-78
inter-VLAN routing 8-19, 8-30
Intra-Cluster Communication Signaling (ICCS) 9-9, 10-45, 10-49
introduction 1-1
Intrusion Detection System (IDS) 4-39
IOS software MTP 7-14
IP/VC 3500 Series Video Gateways 5-11
IP addresses and security 4-4
IP Communicator 8-22
iPhone 8-37, 21-76, 21-90, 21-95
IPMA 18-19
IP Manager Assistant (IPMA) 18-19
IP phones 8-8
IP Phone Services 18-2, 25-25
IP Precedence 3-4, 3-47
IPSec 10-15, 10-24
IP Security Protocol (IPSec) 10-15, 10-24
security 4-5
with Cisco Unified Provisioning Manager (Unified PM) 27-17
with Cisco Unity Connection 19-43
IPVMS 25-28
IP VOICE feature set 9-36
IP Voice Media Streaming Application 7-3, 7-14, 7-15, 25-28
ISDN 10-16, 10-17
ISDN Link 5-3
ITL 4-23
IVR 10-12
IX5000 Series immersive video system 8-18
call handoff 21-93
clients 25-18
deployment models 20-10
Desktop Client Cache 8-27
desktop clients 8-23, 20-7, 25-17
desktop video 8-15
dial via office (DVO) 21-96
for Android and Apple iOS 8-37, 21-90
for mobile devices 21-76
interactions with Cisco Unified Mobility 21-107
WLAN considerations 21-95
Jabber Identifier (JID) 20-3
Jabber Service Discovery 21-91
JID 20-3
jitter 10-44
JTAPI 9-20
Key Press Markup Language (KPML) 7-8, 14-16, 14-18
KPML 7-8, 14-16, 14-18
LAN infrastructure 3-4
Layer 2 3-4, 10-25
Layer 3 3-4
layers of security 4-3
LBM 13-41, 13-48
LBM Hub 13-41, 13-52
LBR 7-37
LCR 5-36
LDAP 8-26, 8-27, 9-9, 16-1, 16-32, 20-9, 25-31
LDN 15-7
LEAP 8-34
leased lines 3-45, 10-15, 10-24
lease times for DHCP 3-25
least-cost routing (LCR) 5-36
LFI 3-46, 3-48, 3-49
Lightweight Access Point Protocol (LWAPP) 3-63
Lightweight Directory Access Protocol (LDAP) 9-9, 16-1, 16-32, 25-31
Lightweight Directory Services 16-22
Limit Client Power setting on access points 3-72
line appearances 3-59
line speed mismatch 3-51
link efficiency 3-48
link fragmentation and interleaving (LFI) 3-46, 3-48, 3-49
links for call admission control 13-41, 13-42
listed directory number (LDN) 15-7
Live Communications Server 2005 20-62
LLQ 3-46, 3-47
LMHOSTS file 3-23
load balancing 3-31, 9-19
lobby phone security 4-43
Local Exchange Carrier (LEC) 15-2, 15-5, 15-17
local failover deployment model 10-47
localization of calling party number 14-63
localized call egress 14-63
localized call ingress 14-61
local route group 14-31, 14-57
Location and Link Management Cluster 13-56
location discovery for emergency calls 15-10
common 13-53
defined 13-41
enhanced 13-40
for video endpoints 13-80
maxiumum number 25-14
shadow location 13-55
shared 13-53
Locations Bandwidth Manager (LBM) 13-41, 13-48
Locations Bandwidth Manager Hub 13-41, 13-52
logical partitioning 14-60, 14-92
loop start 8-6
low bit-rate (LBR) codecs 7-37
low-latency queuing (LLQ) 3-46, 3-47
LWAPP 3-63
Lync 8-27
MAC address 4-7
managed file transfer (MFT) 20-44
manipulation of digits 14-24
Master Street Address Guide (MSAG) 15-3
maximum simultaneous calls 25-5
MDM 20-6
Mean Opinion Score (MOS) 27-8
Media Gateway Control Protocol (MGCP) 5-3
media resource group (MRG) 7-34
media resource group list (MRGL) 7-34
Media Resource Manager (MRM) 7-2
architecture 7-2
capacity planning 7-30, 25-28
deployment models 7-36
described 7-1
design guidelines 7-34
for local failover 10-53
hardware and software capacities 7-30
high availability 7-34, 7-35
PVDM 7-30
security 4-38
server 9-7
voice quality 7-39
Media Routing Domain (MRD) 22-7
Media Streaming Application 7-3, 7-14, 7-15, 25-28
conference bridges 7-14
described 7-7
types 7-14
with SIP trunk 6-6
media transparency 6-24
meeting room, personal 11-34, 11-49
Meeting Server 11-7
megacluster 9-25, 10-4, 25-32
memory usage 25-4
Message Waiting Indicator (MWI) 19-22
bandwidth management 19-32
centralized 19-4, 19-6, 19-14, 19-21
Cisco Unity 19-1
combined deployment models 19-13
deployment models 19-3
distributed 19-4, 19-11, 19-16
failover 19-17, 19-18
redundancy 19-17
system components 19-2
MFT 20-44
MGCP 5-3
Microsoft Active Directory (AD) 16-10, 16-15, 16-20, 16-26
Microsoft Active Directory Application Mode (ADAM) 16-12, 16-31
Microsoft Communications Server 20-62
Microsoft Lync 8-27, 25-21
Microsoft Office Communicator 20-62
Microsoft ViewMail for Outlook (VMO) 19-4
mid-call features 21-52, 21-84
to Enhanced Locations CAC 13-71
to IP Telephony 26-1
to Unified CM 26-1
MISTP 3-4
mixed mode 4-22
MLP 3-46
MLPP 7-15
MLTS 15-2
mobile and remote access 21-101, 21-103
mobile and remote access (MRA) 16-52
described 21-46
mobile endpoints 8-37
access numbers 21-65
architecture 21-67
described 21-46, 21-59, 21-72
functionality 21-60
hairpinning 21-61
IVR VoiceXML gateway 21-60
number blocking 21-65
redundancy 21-68
Mobile Voice capabilities 8-13, 8-20, 8-40, 21-107
applications 21-1
clients and devices 21-76
cloud services 21-34
described 21-1, 21-68
dial plan 21-82
emergency services 21-83
guidelines for deploying 21-73
hybrid services 21-34
integration with presence 20-55
softkey method of call hand-out 21-93
voicemail avoidance 21-55
modeling of computer systems 25-3
models for deployments ( see deployment models)
modems, gateway support for 5-3, 5-37
monitoring calls 23-1
MOS 27-8
moves, adds, and changes 15-10
MPLS cloud 13-75
MRA 16-52
MRD 22-7
MRG 7-34
MRGL 7-34
MRM 7-2
MSAG 15-3
MTLS 4-20
conference bridges 7-14
described 7-7
hardware resources 7-15
software resources 7-14
types 7-14
with SIP trunk 6-6
multicast music on hold 7-17, 7-22, 7-23, 7-26, 7-39, 7-40, 7-44
multicast traffic on WLAN 3-71
multicast voice messages 18-47
multichannel support 22-9
multi-forest LDAP synchronization 16-22
Multilevel Precedence Preemption (MLPP) 7-15
multi-line telephone system (MLTS) 15-2
Multilink Point-to-Point Protocol (MLP) 3-46
multipath distortion 3-70
Multiple Device Messaging (MDM) 20-6
Multiple Instance Spanning Tree Protocol (MISTP) 3-4
multiple local route groups 14-34
multiple Unified CM servers 19-21
Multiprotocol Label Switching (MPLS) 3-33, 3-45, 10-15, 10-24
multipurpose video endpoints 8-16
multi-server certificates 4-18
with centralized call processing 7-37, 7-43, 10-12, 22-12, 27-27
with distributed call processing 7-38, 7-47, 10-23, 22-14, 27-28
music on hold (MoH) 7-17, 10-53, 25-30
Mutual TLS (MTLS) 4-20
MWI 19-22
MX Series video endpoints 8-16
NAM 27-9
Named Telephony Event (NTE) 5-6, 7-7
NAT 4-37
National Emergency Number Association (NENA) 15-13, 15-29
Native Emergency Call Routing 15-27
native interoperability for video 13-78
native transcoding with Cisco Unity 19-33
NENA 15-13, 15-29
Network Address Translation (NAT) 4-37
Network Analysis Module (NAM) 27-9
network hold 7-19
access layer 3-4
core layer 3-11
distribution layer 3-9
high availability 3-4
LAN 3-4
network management 27-4
requirements 3-1
roles 3-3
routed access layer 3-7
security 4-4
voice over wireless LAN (WLAN) 21-78
WAN 3-33
wireless LAN 21-78
WLAN 3-61
network management 22-23, 27-1
network services 3-23
Network Time Protocol (NTP) 3-33
Network Transmission Loss Plan (NTLP) 5-32
Nexus 1000V Switch 3-20
non-fallback mode 7-44
of aliases 14-75
NPA 14-80
NTE 5-6, 7-7
NTLP 5-32
NTP 3-33
number blocking 21-65
Numbering Plan Area (NPA) 14-80
number transformations 14-58
numeric URI 14-49, 14-52
OAuth 2.0 8-32, 8-41, 16-45, 21-101
Office Communications Server 2007 20-62
off-premises endpoints 15-21
on-premises deployment model 20-11
OpenAM 20-4
open authentication 8-34
Open Shortest Path First (OSPF) 4-35
Open Virtualization Archives (OVA) 9-27
operations and serviceability layer 24-1
Option 150 3-24, 3-25
OSPF 4-35
outbound calls 5-33
OVA templates 9-27
of channels 3-69
receiving 14-28
sending 14-28
oversubscription of a link 3-51
delay 10-44, 10-46
headers 3-53
jitter 10-44
loss of 10-44
Paging Server 18-47
paging systems 8-7
parallel cutover 26-3
parameters for Device Mobility 21-18
partial caller ID matching 21-66
partitions 14-41, 14-42, 14-60, 14-92
passive-interface command 3-11
paths for call admission control 13-41
PC port on IP phone 4-26
call rate 9-1
designing for 25-9
modeling 25-3
of call processing servers 9-23
of Extension Mobility 18-17
of presence servers 20-26
of Unified CM Assistant 18-26
of WebDialer 18-40
overload on gateways 25-40
tuning of gateways 25-41
performance testing 25-2
persistent chat 20-31, 20-41, 20-49
Personally Identifiable Information (PII) 22-10
personal meeting room 11-34
personal video endpoints 8-15
phased migration 26-3
phone books 27-20
3900 Series 8-10
7800 Series 8-8
7900 Series 8-8
8800 Series 8-9, 8-15
Attendant Console 18-42
authentication and encryption 4-29
call pickup at desk phone 21-50
capacity planning 8-44
design considerations 8-44
desktop IP models 8-8
dual-mode 21-76, 21-109
energy conservation 3-13
Extension Mobility 18-7
firmware upgrades 8-11
high availability 8-43
IP Phone Services 18-2
mid-call features 21-52
PC port 4-26
Power Save mode 3-14
Power Save Plus mode 3-13
remote destination call pickup 21-51
roaming 3-69
SCCP 14-15
secure mode 18-14
security 4-25, 4-43
services 18-2, 25-25
settings 4-28
software-based 8-22
Type-A 14-16
Type-B 14-18
Unified Communications Manager Assistant 18-19
user input 14-15, 14-16, 14-18
web access 4-27
WebDialer 18-34
wireless 8-33
Wireless IP Phone 7921G 8-33
Wireless IP Phone 7925G 8-33
Wireless IP Phone 7925G-EX 8-33
Wireless IP Phone 7926G 8-33
physical security 4-4
Piece of Data (POD) 22-10
PII 22-10
ping utility 10-46
PIX 4-33, 4-39
PKI 4-14
plain old telephone service (POTS) 15-9
platforms 9-4
POD 22-10
PoE 3-12, 8-12
point-to-point calling 21-99
for network security 4-2
for presence 20-17
polling model 20-56
PortFast 3-6
access 4-7
for integration of Cisco Unity with Unified CM 19-40, 19-42
on the IP phone 4-26
security 4-6
POTS 15-9
Power over Ethernet (PoE) 3-12, 8-12
Power Save mode 3-14
Power Save Plus mode 3-13
precedence settings for network traffic 3-4, 3-47
for access code 14-80
service 5-34
calendar integration 20-51
call history 20-16
capacity planning 25-33
clustering over the WAN 20-29
clusters 20-19
components 20-3
contact lists 20-59
deployment models 20-22, 20-26
described 20-1, 20-2
end user 20-3
Exchange Web Services Calendar integration 20-53
federation 20-36
groups 20-17
guidelines 20-18
instant messaging storage requirements 20-49
integration with third-party applications 20-62
interactions between components 20-26
message archiving and compliance 20-46
Microsoft Communications Server 20-62
migration 26-14
mobility integration 20-55
policy 20-17
polling model 20-56
presentity 20-2
protocol interfaces 20-57
real-time eventing model 20-55
server guidelines 20-58
server performance 20-26
server redundancy 20-21
servers 20-18
server synchronization 20-19
SIP 20-14
speed dial 20-16
state changes 20-60
SUBSCRIBE calling search space 20-17
synchronization of servers 20-19
Third-Party Open API 20-55
Unified CM 20-14
presentity 20-2
preservation of calls 5-9
PRI 15-7
primary extension 20-3
Primary Rate Interface (PRI) 15-7
Prime Collaboration 25-48, 27-2
Prime Collaboration Analytics 25-49, 27-12
Prime Collaboration Assurance 25-48
Prime Collaboration Deployment 26-3
Prime compliance 27-1
prioritization of traffic 3-47
private certificate authority 4-19
Private Internet Exchange (PIX) 4-33, 4-39
Private Switch ALI 15-4
privileges for making calls 14-41
progress_ind alert enable 8 command 15-18
propagation of database 9-9
ARP 3-72, 4-11
BFD 11-31
BGP 11-31
CAPWP 3-63
CDP 4-5
cRTP 3-46, 3-48
DHCP 3-24, 4-8, 4-10
GARP 4-11
GLBP 3-10
H.323 5-3, 6-3, 9-36
HSRP 3-10, 10-25
IPSec 10-15, 10-24
LDAP 9-9, 16-1, 25-31
LWAPP 3-63
MGCP 5-3
MISTP 3-4
MLP 3-46
NTP 3-33
RCP 4-11
RIP 4-35
routing 3-11
RSTP 3-4, 3-7
RSVP 3-34
RTP 10-25
SIMPLE 20-18
SIP 5-6, 5-11, 6-3, 6-5, 6-6, 7-16, 7-26, 8-43, 9-40, 10-25, 14-16, 14-18, 14-20, 20-14
SMTP 19-28
SNMP 15-10
SOAP 20-19
SRTP 3-53, 4-29
STP 3-6
TLS 4-29
UDP 10-25
VPIM 19-28
VRRP 3-9
provisioning servers 9-23
line mode with Unified CM Assistant 18-20
proxy TFTP 3-32
PSAP 15-2, 15-15, 15-22
911 calls 15-2
access to remote sites 10-15, 10-24
destination number 14-80
traffic patterns 25-39
voice over the PSTN (VoPSTN) 10-22
public certificate authority 4-19
public key infrastructure (PKI) 4-14
public safety answering point (PSAP) 15-2, 15-15, 15-22
Public Switched Telephone Network (PSTN) 10-15, 10-24, 14-80, 15-2
publisher server 9-6, 10-45
push notifications 21-99
PVDM 7-30
QBE 9-29, 19-22
QBSS 3-73, 3-77
for analog endpoints 8-7
for Cisco Unified Computing System (UCS) 3-20
for contact center 22-18
for desk phones 8-12
for LAN 3-14
for mobile clients and devices 21-80
for mobile endpoints 8-39
for music on hold 7-41
for security 4-31
for software-based endpoints 8-29
for Unified CM Assistant 18-32
for video 8-22, 13-78
for video endpoints 8-18
for WAN 3-33, 3-37
for wireless endpoints 8-36
for wireless LAN 3-74
QoS Basic Service Set (QBSS) 3-73, 3-77
for analog endpoints 8-7
for Cisco Unified Computing System (UCS) 3-20
for contact center 22-18
for desk phones 8-12
for LAN 3-14
for mobile clients and devices 21-80
for mobile endpoints 8-39
for music on hold 7-41
for security 4-31
for software-based endpoints 8-29
for Unified CM Assistant 18-32
for video 8-22, 13-78
for video endpoints 8-18
for WAN 3-33, 3-37
for wireless endpoints 8-36
for wireless LAN 3-74
quality of voice transmissions 7-39
queue, universal 22-7
queue depth 3-60
queuing of calls 22-2
queuing of voice traffic 3-18, 3-76