Index
! in route patterns 14-27
@ in route patterns 14-26
+ dialing 14-57
+E.164 numbering plan 14-75
3500 Series Video Gateways 5-11
3900 Series SIP Phones 8-10
508 conformance 8-5
7800 Series Phones 8-8
7900 Series Phones 8-8
7905_7912 dial rules 14-20
7921G Wireless IP Phone 8-33
7925G-EX Wireless IP Phone 8-33
7925G Wireless IP Phone 8-33
7926G Wireless IP Phone 8-33
7940_7960_OTHER dial rules 14-20
802.1s 3-4
802.1w 3-4, 3-7
802.1X authentication 4-12
802.3af PoE 3-12
8800 Series Phones 8-9, 8-15
9.@ route pattern 14-26, 14-27
911 calls 14-70, 15-1
AA 19-22
dial plan considerations 14-70, 14-79
for video calls 5-34
for Voice over PSTN 10-22
with Cisco Unity 19-7
AC 18-42
access codes 14-80, 21-54
access control list (ACL) 4-32
accessibility of endpoint features 8-5
Access Layer 3-4
access lists for Single Number Reach calls 21-57
access numbers 21-65
access point (AP) 3-61, 3-63, 3-72, 8-33, 15-11
access tokens 16-56
ACL 4-32
Active Directory (AD) 16-10, 16-15, 16-20, 16-26
Active Directory Application Mode (ADAM) 16-12, 16-31
Active Directory Lightweight Directory Services (AD LDS) 16-22
ADAM 16-12, 16-31
Adaptive Security Appliance (ASA) 4-33, 4-39
flat 21-23
MAC 4-7
security 4-5
security issues 4-4
Address Resolution Protocol (ARP) 3-72, 4-11
AD LDS 16-22
Administrative XML Layer (AXL) 27-7
advanced formulas for bandwidth calculations 3-59
AFT 15-29
agent desktop 23-10
agents for call processing 10-25
Aggregation Services Router (ASR) 11-26
AHT 25-5
alias normalization 14-75
ALI Formatting Tool (AFT) 15-29
all trunks busy 15-17
connection types 8-6
endpoints 8-5
gateways 5-2, 8-5
interface modules 8-6
standalone gateways 8-6
Analysis Manager 27-24
Analytics 27-12
anchoring calls in the enterprise 21-69
Android 8-37, 21-76, 21-90, 21-95
annunciator 7-15
answer supervision 15-18
AnyConnect 21-109
AnyConnect Secure Mobility Client 8-38
AnyConnect VPN 21-103
AP 3-61, 3-63, 3-72, 8-33, 15-11
APNs 8-41, 21-99
Apple iOS 8-37, 21-99
Apple Push Notification service (APNs) 8-41, 21-99
application dialing rules 21-65
Attendant Console 18-42
described 18-1
Extension Mobility 18-7, 18-28
for mobile users 21-1
IP Manager Assistant 18-19
IP Phone Services 18-2
security 4-41
Unified Communications Manager Assistant 18-19
WebDialer 18-34
applications and services layer 17-1
application users 16-7
applications and services layer 17-2
call control and routing 12-2
call processing 9-2
Cisco Jabber 8-23, 20-7
Cisco UC Integration for Microsoft Lync 8-27, 25-21
Cisco UC Integration for Microsoft Office Communicator 25-21
Cisco Unified Communications Manager Assistant 18-20, 18-22
Cisco Unified Contact Center 22-2
Cisco WebEx Connect 25-20
collaboration system 2-1
deployment models 10-4
directories 16-7
endpoints 8-2
Enterprise Feature Access 21-67
Extension Mobility 18-8
IP Phone Services 18-2
media resources 7-2
Mobile Voice Access 21-67
mobility clients and devices 21-77
operations and serviceability layer 24-2
presence 20-18
Service Advertisement Framework (SAF) 10-59
Single Number Reach 21-58
trunks 6-2
voice and video over WLAN 3-62
WebDialer 18-34, 18-37
wireless LAN 3-62
area code 14-80
ARP 3-72, 4-11
ASA 4-33, 4-39
ASR 11-26
Assistant Console 18-32
Assurance 27-4
Asynchronous Transfer Mode (ATM) 3-45, 10-15, 10-24
Attendant Console (AC) 18-42, 25-28
audio conferencing 11-4
audio on computer 8-25
audio sources 7-40
database 3-64
mechanisms 16-42
of phones 4-29, 8-34
of users 16-10, 16-22
Security Assertion Markup Language (SAML) 16-37
authentication and encryption 4-29
authorization code grant flow 16-50
authorization framework 16-45
authorization grants 16-49
auto-detection 9-36
auto-generated directory numbers 16-17
automated alternate routing (AAR)
dial plan considerations 14-70, 14-79
for video calls 5-34
for Voice over PSTN 10-22
with Cisco Unity 19-7
automated attendant (AA) 19-22
automatic line creation 16-17
Automatic Location Identification (ALI) 15-7, 15-29
Automatic Location Identifier (ALI) 15-3
Automatic Number Identification (ANI) 15-2, 15-7, 15-9, 15-14
average hold time (AHT) 25-5
AXL 27-7
BackboneFast 3-6
advanced formulas 3-59
best-effort 3-36
call control traffic 3-57, 3-58, 3-61
consumption 3-52, 3-54, 3-55
for Cisco Unity 19-32
for conferencing 11-33
for contact center 22-18
for shared line appearances 3-59
for video calls 13-66
for WebEx 11-33
general rule 10-44
guaranteed 3-35
management of 13-1
provisioning 3-19, 3-35, 3-52
requirements for call admission control 13-45
voice class requirements 3-49
Basic Directory Integration (BDI) 8-32, 8-40
BDI 8-32, 8-40
BE4000 9-2, 9-26, 25-49
BE6000 9-2, 9-23, 25-49
BE7000 9-2, 9-23, 25-49
beacons 3-73
Bearer Capabilities Information Element (bearer-caps) 5-14
bearer-caps command 5-14
bearer traffic 3-53
best-effort bandwidth 3-36
Best Effort Early Offer 6-22, 6-24, 7-10
centralized call processing 10-16
Cisco Unified Communications Manager Express (Unified CME) 9-38
Cisco Unity 19-32
Cisco Unity Connection 19-32
Cisco Unity Express (CUE) 19-45
distributed call processing 10-25
LDAP synchronization 16-19
music on hold 7-39
single-site deployment 10-12
voice messaging 19-32
WAN design 3-34
BFD 11-31
BGP 11-31
BHCA 10-49, 25-5, 25-22, 25-50
BHCC 25-5
BIB 11-5, 23-6
Bidirectional Forwarding Detection (BFD) 11-31
bill-to number (BTN) 15-7
blade servers 10-56
BLF 20-16
blocking factor 25-5
blocking numbers 21-65
Bluetooth 3-70, 8-13, 8-20, 8-35, 8-40, 21-72
Border Gateway Protocol (BGP) 11-31
BPDU 3-6
branch office router 7-44
bridge protocol data unit (BPDU) 3-6
Bring Your Own Device (BYOD) Infrastructure 21-88
broadcast messages 18-47
B-Series Blade Server 10-56, 10-58
BTN 15-7
Built-in Bridge (BIB) 11-5, 23-6
bump in the wire 4-36
bursting 3-51
bursty traffic 25-6
Business Edition 9-2, 9-22, 9-23, 9-24, 9-26, 21-74, 25-49, 25-52
business-to-business communications 10-37
busy hour 25-5
busy hour call attempts (BHCA) 10-49, 25-5, 25-22, 25-50
busy hour call completions (BHCC) 25-5
busy lamp field (BLF) 20-16
BYOD 21-88
CAC ( see call admission control)
calendar integration for presence 20-51
bandwidth management 13-1
bandwidth requirements 13-45
components 13-40
described 13-1
design considerations 13-73
dual data center 13-74
effective path 13-41
elements 13-40
enhanced locations 13-40
example bandwidth deductions per call 13-62
for contact center 22-19
for music on hold 7-41
for Session Management Edition (SME) 13-82
for TelePresence 13-59, 13-78
for video 13-66, 13-78
links 13-41, 13-42
locations 13-80
migration to Enhanced Locations CAC 13-71
moving devices to a new location 15-19, 21-15
MPLS cloud 13-75
paths 13-41
regions 13-46, 13-47
replication network 13-52
SIP trunks 13-60
topologies 13-73
weights 13-41
call anchoring 21-69
for emergency services 15-15, 15-22
from the PSAP 15-15, 15-22
call center 22-1
Call Control Discovery (CCD) 10-59
call control traffic 3-57, 3-61
call detail record (CDR) 10-46, 25-15, 27-8
caller ID matching 21-65, 21-66, 21-69
caller ID transformations 21-72
multicast music on hold 7-23, 7-26
music on hold 7-23, 7-26
unicast music on hold 7-25, 7-28
Call Forward Unregistered (CFUR) 14-71
call hand-in 21-85
call handoff 21-85, 21-93
call hand-out 21-85, 21-93
calling line ID (CLID) 14-28
in 911 calls 15-7
localization 14-63
calling privileges 14-41
calling restrictions 14-41
calling search space 20-17
calling search spaces 14-41, 14-43, 20-17, 21-68
call management record (CMR) 10-46, 25-15, 27-8
agents 10-25
architecture 9-2
capacity planning 9-23
centralized 10-12, 19-6, 19-11, 22-12, 27-27
design considerations 9-26
distributed 10-23, 22-14, 27-28
guidelines 9-1
hardware platforms 9-4
high availability 9-13
redundancy 5-3, 9-14
subscriber server 9-6
Call Processing Language (CPL) 5-24
architectural layer 12-1
for emergency calls 15-26
inbound 21-80
outbound 21-81
911 15-1
classification of 14-28
dual control 10-40
emergency 14-70, 15-1
forwarding 14-44
history 20-16
hold 7-19
inbound 5-32
monitoring 23-1
music on hold 7-17
outbound 5-33
pickup at desk phone 21-50
pickup at remote destination phone 21-51
point-to-point 21-99
preservation of 5-9
privileges 14-41
queuing 22-2
recording 23-1
routing 5-32, 5-33, 14-22, 15-26
signaling 5-14
Call Service Aware 21-41
Call Service Connect 21-41
calls per second (cps) 25-5
CAM 4-7
CAMA 15-9
access switch 3-3
deployment model 10-10, 27-26
infrastructure requirements 3-1
applications and serviceability layer 17-4
Attendant Console 18-47, 25-28
Business Edition 9-23, 9-24, 25-49
by product 25-13
call processing 9-23
call recording and monitoring 23-10
call routing 12-3
call traffic 25-22
Cisco IM and Presence 25-33
Cisco mobility clients and devices 21-110
Cisco Prime Collaboration 25-48
Cisco Prime Collaboration Analytics 25-49
Cisco Prime Collaboration Assurance 25-48
Cisco UC Integration for Microsoft Lync 25-21
Cisco Unified Communications Manager Express (Unified CME) 9-26, 25-49
Cisco WebEx Connect 25-20
Cisco WebEx Messenger service 20-68
clusters 25-14
codecs 25-40
collaboration clients and applications 25-17
collaboration system 2-4
conferencing 25-44
contact center 22-21
CTI applications 9-32, 25-23
deployment models 10-6
design and deployment considerations 25-1
dial plan 25-23
emergency services 25-36
endpoints 8-44, 25-16
Extension Mobility 18-17, 25-26
factors to consider 25-9
gateways 25-38
instant messaging storage requirements 20-49
IP Phone Services 18-6
LDAP directory integration 25-31
locations 25-14
media resources 7-30, 25-28
megacluster 25-32
music on hold (MoH) 7-31, 7-33, 25-30
operations and serviceability layer 24-3
performance overload 25-40
performance tuning 25-41
phones 8-44
presence 25-33
regions 25-14
servers 25-14
sizing tools 25-10
tools 9-23, 25-10
Unified CM 25-13
Unified CM Assistant 18-26, 25-27
Unified CM servers 9-23
Unified MeetingPlace 25-44, 25-45
Unified Mobility 21-74, 25-21
videoconferencing 25-45
voice activity detection (VAD) 25-40
voice messaging 25-42
WebDialer 18-40, 25-27
WebEx 11-33
wireless networks 3-68, 8-34
XMPP clients 25-21
CAPWAP 3-63
CAR 10-46
CA-signed certificates 4-17
CCA 3-73, 11-31
CCD 10-59
CDP 4-5
CDR Analysis and Reporting (CAR) database 10-46
Centralized Automatic Message Accounting (CAMA) 15-9
centralized messaging 19-6
deployment model 10-12, 22-12, 27-27
distributed messaging 19-11
migration to 26-5
Voice over the PSTN 10-22
centralized IM and Presence deployment 20-32
centralized messaging 19-4, 19-6, 19-14, 19-21
certificate management 4-14
Certificate Trust List (CTL) 4-23
CFUR 14-71
channels for wireless devices 3-69
chat rooms 20-41
CIR 3-51
Cisco AnyConnect VPN 21-103
Cisco Business Edition 9-2, 9-22, 9-23, 9-26, 21-74, 25-49, 25-52
Cisco Directory Integration (CDI) 8-32, 8-40, 21-92
Cisco Discovery Protocol (CDP) 4-5
Cisco Emergency Responder (CER) 14-70, 15-10, 15-19
Cisco EnergyWise Technology 3-13
Cisco Expressway 21-30, 25-37
Cisco IM and Presence 20-18, 25-33
Cisco IOS software MTP 7-14
Cisco IP Voice Media Streaming Application 7-15, 25-28
Cisco Jabber 8-23, 20-7, 21-90, 21-95
Cisco LEAP 8-34
Cisco Meeting Server 11-7
Cisco Mobile 21-90, 21-95
Cisco Mobile iPhone 21-95
Cisco Network Analysis Module (NAM) 27-9
Cisco Option Package (COP) 26-9
Cisco Paging Server 18-47
Cisco Prime 27-1
Cisco Prime Collaboration 25-48
Cisco Prime Collaboration Analytics 25-49
Cisco Prime Collaboration Assurance 25-48
Cisco Prime Unified Provisioning Manager (Unified PM) 27-13
Cisco Prime Unified Service Monitor (Unified SM) 27-8
Cisco Proprietary RTP 7-8
Cisco Spark 8-27, 8-37
Cisco Spark Room Series 8-17
Cisco UC Integration for Microsoft Lync 8-27, 25-21
Cisco UC Integration for Microsoft Office Communicator 25-21
Cisco Unified Analysis Manager 27-24
Cisco Unified Border Element 4-40
Cisco Unified Communications Management Suite 27-1
Cisco Unified Communications Manager Express (Unified CME)
capacity planning 9-26, 25-49
design considerations 9-28
distributed call processing 10-25
interoperability with Unified CM 9-36
Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT) 27-24
Cisco Unified Computing System (UCS) Platform 10-55
Cisco Unified Contact Center 22-1
Cisco Unified Contact Center Enterprise (Unified CCE) 22-3
Cisco Unified Contact Center Express (Unified CCX) 22-6
Cisco Unified Contact Center Management Portal (Unified CCMP) 22-8
Cisco Unified Customer Voice Portal (Unified CVP) 22-4
Cisco Unified E-Mail Interaction Manager (Unified EIM) 22-9
Cisco Unified Intelligence Center (Unified IC) 22-9
Cisco Unified MeetingPlace 25-44, 25-45
Cisco Unified Mobility 21-1, 21-47, 21-107, 25-21, 25-52
Cisco Unified Reporting 27-25
Cisco Unified SRST Manager 10-21
Cisco Unified Survivable Remote Site Telephony (SRST) Manager 10-21
Cisco Unified Web Interaction Manager (Unified WIM) 22-9
Cisco Unity 19-1, 19-6, 19-19
Cisco Unity Connection 19-6, 19-17, 19-34
Cisco Unity Express (CUE) 19-22
Cisco Unity Personal Assistant 19-4
Cisco Unity Telephony Integration Manager (UTIM) 19-40, 19-42
Cisco Voice Transmission Quality (CVTQ) 27-8
Cisco WebEx Connect 25-20
Cisco WebEx Meeting Center Video Conferencing 11-34
Cisco WebEx Meetings Server 11-41
calls 14-28
traffic 3-4, 3-16, 3-75
Class of Service (CoS) 3-4
clear channel assessment (CCA) 3-73
CLEC 15-6
CLID 14-28
Client Matter Code (CMC) 14-29
mobility clients and devices 21-76
clipping 10-16
cloud architecture 11-26
cloud-based deployment model 20-12
Cloud Connected Audio (CCA) 11-31
cloud services 21-34
Cisco Unity 19-14, 19-16
CTI applications 9-31
described 10-43
failover with Cisco Unity 19-18
for contact center 22-15, 27-29
local failover 10-47
music on hold 7-47
presence 20-29
remote failover 10-54
troubleshooting 10-47
WAN considerations 10-44
with Cisco Unity 19-19
design guidelines 9-5
Emergency Responder (ER) 15-13, 15-26
for presence servers 20-19
for Unified CM 9-5
guidelines for 9-12
home 18-14
home cluster 18-18
maximum capacity 25-14
redundancy 9-16
server nodes 9-6
services 9-5
visiting 18-14
CMC 14-29
CMR 10-46, 11-34, 11-49, 25-15, 27-8
personal meeting room 11-49
capacity planning 25-40
complexity modes 7-4
flex mode 7-4
for music on hold 7-39
low bit-rate (LBR) 7-37
clients 20-5
clients and applications 25-17
conferencing 25-44
contact management 8-26
Jabber desktop clients 8-23, 20-7
LDAP directory integration 8-26, 20-9
third-party XMPP clients and applications 25-21
Collaboration Cloud 11-26
Collaboration Meeting Room (CMR) 11-49
Collaboration Meeting Rooms (CMR) 11-34
Collaboration Sizing Tool 9-23, 25-10
collaboration system components and architecture 2-1
collaborative conferencing 25-44
co-located DHCP server 3-26
COM 16-4
combined deployment models for messaging 19-13
Committed Information Rate (CIR) 3-51
common locations 13-53
Communicator 8-22
competitive local exchange carrier (CLEC) 15-6
complexity modes for codecs 7-4
complexity of the database 25-14
Component Object Model (COM) 16-4
Device Mobility 21-16
messaging system 19-2
presence 20-3
compressed Real-Time Transport Protocol (cRTP) 3-46, 3-48
Computer Telephony Integration (CTI) 9-7, 9-20, 9-28, 19-22, 25-23
Conference Now 11-5
collaborative 25-44
conference bridges 7-14
described 11-1
hardware 9-37
rich media 11-1
security 4-40
traffic 25-8
lobby phone security 4-43
Unified CME 9-36
configuration for mobile client users
simplified method 21-87
conformance with Section 508 8-5
connectivity options for the WAN 10-15, 10-24
for attendants 18-42
for Unified CM Assistant assistant 18-32
described 22-1
gateway sizing 25-39
traffic patterns 25-7
contact lists 20-59
contact management 8-26, 20-59
Contact Sharing 22-10
contact sources 8-32, 8-40
content-addressable memory (CAM) 4-7
Context Service 22-10
Control and Provisioning of Wireless Access Points (CAPWAP) 3-63
control signaling 3-57, 3-61
COP 26-9
Core Layer 3-11
DHCP 3-27
MoH 7-31
core switch 3-3
CoS 3-4
CPL 5-24
CPN 15-7
cps 25-5
CPU usage 25-4
cRTP 3-46, 3-48
C-Series Rack-Mount Server 10-58
CTI 9-7, 9-20, 9-28, 19-22, 25-23
CTI Manager 9-5, 9-7, 9-20
CTI-QBE 19-22
CTI Remote Device 9-28
CTI route points 7-13
CTL 4-23
CUE 19-22
customer care using video 22-22
cutover 26-1
CVTQ 27-8
DAI 4-10, 4-11
complexity 25-14
replication 9-9
synchronization with Unified CM 16-31
security 4-37
server farm 3-12
Delayed Offer 6-18, 7-9
delay of packets 10-44, 10-46
Delivery Traffic Indicator Message (DTIM) 3-71
Demilitarized Zone (DMZ) 4-44
campus 10-10, 27-26
clustering over the WAN 7-47, 10-43, 19-19, 20-29, 22-15, 27-29
combined for messaging 19-13
described 10-1
DHCP 3-26
federation 20-36
for Cisco Jabber 20-10
for Cisco Unity 19-3
for Cisco Unity Express 19-22
for contact center 22-12
for network management 27-26
for presence 20-26
for presence servers 20-22
for Unified CME 9-38
media resources 7-36
messaging and call processing combinations 19-5
multisite with centralized call processing 7-37, 7-43, 10-12, 22-12, 27-27
multisite with distributed call processing 7-38, 7-47, 10-23, 22-14, 27-28
music on hold 7-43
Service Advertisement Framework (SAF) 10-59
Session Management Edition 10-26
single cluster 20-26
single site 7-36, 7-43, 10-10, 22-12, 27-26
site-based 10-6
Unified Computing System (UCS) 10-55
virtualized servers 10-55, 10-59
voice over the PSTN 10-22
design criteria 10-6
designing for performance 25-9
deskphone control mode (using deskphone for audio) 8-25
deskphone for audio 8-25
desk phone pickup 21-50
desk phones 8-8
destination of a call 14-80
device location discovery 15-10
dial plan 21-21
feature components and operation 21-16
Group 21-16
Info 21-16
operation flowchart 21-20
operation of 21-20
parameter settings 21-18
Physical Location 21-16
settings 21-19
Device Mobility Group 21-19
mobility 8-36, 15-19, 21-15
pools 10-48, 10-54
route group 14-30
Device Security Profile 18-14
DFS 3-69
binding information 4-10
deployment options 3-26
described 3-24
lease times 3-25
Option 150 3-25
servers 3-27
Snooping 4-8, 4-10
starvation attack 4-10
+ dialing 14-57
911 calls 15-1
application dialing rules 21-65
architecture 14-3
Call Forward Unregistered (CFUR) 14-71
calling party settings 14-59
calling privileges 14-41
call routing 14-22
capacity planning 25-23
design considerations 21-21
device mobility 21-21
elements 14-13
emergency call string 15-16
Extension Mobility 14-84
for Device Mobility 21-21
for mobility 21-82
for software-based endpoints 8-31
for Unified CM Assistant 18-29
functions 14-1
fundamentals 14-3
globalized numbers 14-56, 14-62
international calls 14-27
localized call egress 14-63
localized call ingress 14-61
local route group 14-57
protection 5-24
shared line appearance 15-22
Tail End Hop Off (TEHO) 14-71
transformations 14-58
Unified Mobility 21-68
variable length on-net dialing 21-23
Video Communication Server (VCS) 14-53
dial rules 14-16, 14-18, 14-20, 21-65
dial via office (DVO) 21-86, 21-96
dial via office forward (DVO-F) 21-99
dial via office reverse (DVO-R) 21-97
DID 15-7
Differentiated Services Code Point (DSCP) 3-4, 3-47, 3-75, 13-81
digital gateways 5-3
digital networking 19-29
digital signal processor ( see DSP resources)
digit manipulation 5-33, 14-24, 14-28
digit prefixing 21-66
Direct Inward Dial (DID) 15-7
access 16-4, 16-6, 21-92
architecture 16-7
authentication of users 16-10, 16-22
filtering 16-28
for Unified CM Assistant 18-33
high availability 16-31
integration with IP telephony system 16-1, 16-3, 25-31
integration with Unified CM 16-7
LDAP 16-1, 25-31
schema 16-1
search base 16-13
searches 8-27
security 16-19
sn attribute 16-10
synchronization 16-10, 16-28
URI dialing 14-23, 14-50
UserID 16-10
directory numbers, auto-generated 16-17
directory URI 14-49
distortion 3-70
distributed call processing 10-23, 10-25, 22-14, 27-28
distributed messaging 19-4, 19-11, 19-16
Distribution Layer 3-9
DMVPN 3-35
DMZ 4-44
DNS 3-23
Domain Name System (DNS) 3-23
described 7-4
PVDM 7-30
DTIM 3-71
conversion of 7-7
gateway capabilities 5-3
methods supported by endpoints 7-7
on H.323 gateways 7-13
on SIP gateways 7-12
Relay 5-5, 7-13
DTPC 3-72
dual call control 10-40
dual data center 13-74
clients 21-90, 21-95
phones and clients 21-76
dual tone multifrequency (DTMF) 5-3, 5-5, 7-7
duplex media 7-30
duplex unicast MoH 7-30
DVO 21-86, 21-96
DVO-F 21-99
DVO-R 21-97
DX6 Series video endpoins 8-15
DX Series video endpoins 8-10
dynamic ANI interface 15-14
Dynamic ARP Inspection (DAI) 4-10, 4-11
Dynamic Frequency Selection (DFS) 3-69
Dynamic Host Configuration Protocol (DHCP) 3-24, 4-8, 4-10
dynamic memory 25-4
Dynamic Multipoint VPN (DMVPN) 3-35
Dynamic Transmit Power Control (DTPC) 3-72
E.164 15-7, 15-14, 19-37
E911 15-1, 15-6
Early Offer 6-19, 7-9
ECC variables 22-8
ECDSA 4-16
EDI 8-32, 8-40
effective path 13-41
efficiency of links 3-48
ELCAC 13-40, 13-85
elements of a dial plan 14-13
ELIN 15-13, 15-14
Elliptical Curve Digital Signature Algorithm (ECDSA) 4-16
EMCC 18-9, 18-18, 25-26
emergency call routing 15-27
emergency calls 14-70, 15-1
emergency call string 15-16
emergency location identification number (ELIN) 15-13, 15-14
Emergency Responder 14-70, 14-71, 15-10, 15-19
emergency response location (ERL) 15-13, 15-14, 15-19
emergency services 15-1, 21-83, 25-36
eMWI 19-38
for phones 4-29
for security 4-19, 4-29
for signaling 3-58, 3-59
for wireless endpoints 8-34
analog gateways 8-5
architecture 8-2
capacity planning 8-44, 25-16
design considerations 8-44
directory access 16-4
high availability 8-43
immersive video 8-18
mobile 8-37
multipurpose video 8-16
off premises 15-21
personal video 8-15
Section 508 conformance 8-5
security 4-25
software-based 8-22
supplementary services 7-12
telepresence 4-28, 8-16, 8-17, 8-18
types of 8-1
video 8-14, 15-20
wireless 3-65, 8-33
end users 16-7, 20-3
Energy conservation 3-13
EnergyWise Technology 3-13
Enhanced Directory Integration (EDI) 8-32, 8-40
Enhanced Location CAC 13-40, 13-85
Enhanced Message Waiting Indicator (eMWI) 19-38
Enhanced SRST 8-13, 8-30, 8-36, 8-40, 8-42
Enhanced SRST (E-SRST) 8-19, 10-16
Enhanced SRST (E-SRST) 10-19
Enhanced Survivable Remote Site Telephony (E-SRST) 10-16
enterprise caller ID 21-83
Enterprise Feature Access 21-46, 21-52, 21-63, 21-65
enterprise groups 16-19
bandwidth 3-57, 3-59
Business Edition device capacities 25-50
CPU usage 25-4
CTI resource requirements 25-24
memory usage 25-4
music on hold server capacity 7-32
Erlang 25-6
Erlang blocking factor 25-6
error rate 10-47
E-SRST 8-19, 10-16, 10-19
ESXi Hypervisor. 26-10
eTokens 4-22
ettercap virus 4-11
Exchange Web Services Calendar 20-53
Expressway 4-41, 13-85, 21-30, 21-101, 21-103, 25-37
EX Series video endpoints 8-16
Extend and Connect 8-32
Extended Call Context (ECC) 22-8
Extensible Authentication Protocol (EAP) 8-34
extensible messaging 20-57
capacity planning 25-26
described 18-7
dial plan 14-84
interactions with Unified CM Assistant 18-28
Extension Mobility Cross Cluster (EMCC) 18-9, 18-18, 25-26
EMCC 13-73
external MoH source 7-22
FAC 14-29
factors that affect sizing 25-9
Cisco Unity 19-17, 19-18
clustering over the WAN 10-47, 10-54
scenarios 18-5
fallback mode 7-46
Fast Start 7-12
gateway support for 5-3, 5-37
interface modules 8-6
FCoE 10-56, 10-57
Feature Group Template 16-17
federated deployment 20-36
federation between domains 20-36
Fibre Channel over Ethernet (FCoE) 10-56, 10-57
filtering for directory synchronization and authentication 16-28
filter strings for LDAP directories 16-31
Finesse 22-7
access control lists 20-68
around gateways 4-39
bump in the road 4-36
centralized deployment 4-44
described 4-33
routed mode 4-35
stealth mode 4-36
transparent mode 4-36
Firewall Services Module (FWSM) 4-33, 4-39
firmware upgrades for Cisco IP Phones 8-11
flash used for music on hold 7-44
flat addressing 21-23
flex mode for codecs 7-4
Forced Authorization Codes (FAC) 14-29
Foreign Exchange Office (FXO) 15-9
forwarding calls 14-44
Frame Relay 3-45, 10-15, 10-24
FWSM 4-33, 4-39
FXO 15-9
gain settings 5-32
GARP 4-11
call admission control 10-25
Gateway Load Balancing Protocol (GLBP) 3-10
911 services 15-17
additional documentation 25-42
all trunks busy 15-17
analog 5-2, 8-5
automated alternative routing 5-34
blocking 15-17
call recording 23-7
capabilities 5-14
capacity planning 25-38
Cisco Unified Videoconferencing 3500 Series Video Gateways 5-11
configuration in Unified CM 5-13
contact center sizing 25-39
core feature requirements 5-5
digital 5-3
digit manipulation 5-33
firewalls 4-39
for local failover 10-53
for video telephony 5-11
placement 15-17
protocols 5-3
redundancy 5-9
security 4-38
selection of 5-3
service prefixes 5-34
SIP 5-6, 5-11
standalone 8-6
types of 5-2
voice applications 5-1, 8-5
VoiceXML 21-60, 21-61
GDPR 14-11, 14-47, 14-72
general security 4-2
GeoDNS 5-26
geographical diversity 10-9
geolocations 14-92
GLBP 3-10
GLO 26-7
Global Dial Plan Replication (GDPR) 14-11, 14-47, 14-72
globalized dial plan 14-56, 14-62
Global Licensing Operations (GLO) 26-7
Global Site Backup (GSB) 11-26, 11-30
glossary 1-1
grant flows 16-49
Gratuitous Address Resolution Protocol (GARP) 4-11
ground start 8-6
call routing 14-30
Emergency Responder (ER) 15-22, 15-24
gateways 25-38
media resources 7-1
Unified CM redundancy 9-14
GSB 11-26, 11-30
guaranteed bandwidth 3-35
H.245 Alphanumeric 7-8
H.245 Signal 7-8
call hairpinning 9-36
call preservation enhancements 5-9
Fast Start 7-12
gateways 5-3
supplementary services 7-12
trunks 6-3
hairpinning 9-36, 21-61
hand-in of a call 21-85
handoff of calls 21-85, 21-93
hand-out of a call 21-85, 21-93
media resource capacities 7-30
MTP resources 7-15
music on hold 7-31
types of platforms 9-4
hardware USB eTokens 4-22
headers for voice packets 3-53
applications and serviceability layer 17-3
Attendant Console 18-45
Business Edition 9-22
call processing 9-13
call routing 12-3
Cisco mobility clients and devices 21-109
collaboration system 2-4
contact center 22-17
CTI 9-32
deployment models 10-5
directories 16-31
endpoints 8-43
Enterprise Feature Access 21-68
Extension Mobility 18-15
hardware platforms 9-13
IP Phone Services 18-5
media resources 7-34, 7-35
Mobile Voice Access 21-68
music on hold 7-36
network connectivity 9-13
network services 3-4
operations and serviceability layer 24-3
phones 8-43
presence 20-21
requirements 10-7
Single Number Reach 21-58
Survivable Remote Site Telephony (SRST) 9-16
transcoders 7-36
Unified CM 9-14
Unified CM Assistant 18-24
Unified Computing System (UCS) 9-21
voice services 10-16
WebDialer 18-39
WebEx 11-30
wireless LAN 3-66
history of calls 20-16
hold 7-17, 7-19
holdee 7-18
holder 7-18
home cluster 18-14, 18-18
Hot Standby Router Protocol (HSRP) 3-10, 10-25
HSRP 3-10, 10-25
HTTPS 19-30
hub-and-spoke topology 3-3, 3-34
hybrid deployment model 20-13
hybrid services 21-34
hypervisor 3-20, 10-55
I/O modules 10-57
IButton 14-21
ICCS 9-9, 10-45, 10-49
ICMP 5-11
identity management 16-1, 16-33
Identity Provider (IdP) 16-33
IdP 16-33
IDS 4-39, 10-45
IM and Presence 20-1, 25-33
immediate start 8-6
immersive video endpoints 8-18
impairments without QoS 3-19
implicit grant flow 16-49
IM push notifications 21-99
inbound calls 5-32
InformaCast 18-47
Informix Dynamic Server (IDS) 10-45
infrastructure ( see network infrastructure)
Initial Trust List (ITL) 4-23
inline power 3-12
instant messaging 20-1, 20-41, 20-49
Intelligent Proximity 8-13, 8-20, 8-40, 21-72, 21-107
Intelligent Session Control 21-70
interactive voice response (IVR) 10-12
interface modules 8-6
interface types for 911 calls 15-7
interference to wireless communications 3-70
international calls 14-27
Internet Control Message Protocol (ICMP) 5-11
interoperability 8-20, 9-36, 9-40, 13-78
inter-VLAN routing 8-19, 8-30
Intra-Cluster Communication Signaling (ICCS) 9-9, 10-45, 10-49
introduction 1-1
Intrusion Detection System (IDS) 4-39
IOS software MTP 7-14
IP/VC 3500 Series Video Gateways 5-11
IP addresses and security 4-4
IP Communicator 8-22
iPhone 8-37, 21-76, 21-90, 21-95
IPMA 18-19
IP Manager Assistant (IPMA) 18-19
IP phones 8-8
IP Phone Services 18-2, 25-25
IP Precedence 3-4, 3-47
IPSec 10-15, 10-24
IP Security Protocol (IPSec) 10-15, 10-24
security 4-5
with Cisco Unified Provisioning Manager (Unified PM) 27-17
with Cisco Unity Connection 19-43
IPVMS 25-28
IP VOICE feature set 9-36
IP Voice Media Streaming Application 7-3, 7-14, 7-15, 25-28
ISDN 10-16, 10-17
ISDN Link 5-3
ITL 4-23
IVR 10-12
IX5000 Series immersive video system 8-18
call handoff 21-93
clients 25-18
deployment models 20-10
Desktop Client Cache 8-27
desktop clients 8-23, 20-7, 25-17
desktop video 8-15
dial via office (DVO) 21-96
for Android and Apple iOS 8-37, 21-90
for mobile devices 21-76
interactions with Cisco Unified Mobility 21-107
WLAN considerations 21-95
Jabber Identifier (JID) 20-3
Jabber Service Discovery 21-91
JID 20-3
jitter 10-44
JTAPI 9-20
Key Press Markup Language (KPML) 7-8, 14-16, 14-18
KPML 7-8, 14-16, 14-18
LAN infrastructure 3-4
Layer 2 3-4, 10-25
Layer 3 3-4
layers of security 4-3
LBM 13-41, 13-48
LBM Hub 13-41, 13-52
LBR 7-37
LCR 5-36
LDAP 8-26, 8-27, 9-9, 16-1, 16-32, 20-9, 25-31
LDN 15-7
LEAP 8-34
leased lines 3-45, 10-15, 10-24
lease times for DHCP 3-25
least-cost routing (LCR) 5-36
LFI 3-46, 3-48, 3-49
Lightweight Access Point Protocol (LWAPP) 3-63
Lightweight Directory Access Protocol (LDAP) 9-9, 16-1, 16-32, 25-31
Lightweight Directory Services 16-22
Limit Client Power setting on access points 3-72
line appearances 3-59
line speed mismatch 3-51
link efficiency 3-48
link fragmentation and interleaving (LFI) 3-46, 3-48, 3-49
links for call admission control 13-41, 13-42
listed directory number (LDN) 15-7
Live Communications Server 2005 20-62
LLQ 3-46, 3-47
LMHOSTS file 3-23
load balancing 3-31, 9-19
lobby phone security 4-43
Local Exchange Carrier (LEC) 15-2, 15-5, 15-17
local failover deployment model 10-47
localization of calling party number 14-63
localized call egress 14-63
localized call ingress 14-61
local route group 14-31, 14-57
Location and Link Management Cluster 13-56
location discovery for emergency calls 15-10
common 13-53
defined 13-41
enhanced 13-40
for video endpoints 13-80
maxiumum number 25-14
shadow location 13-55
shared 13-53
Locations Bandwidth Manager (LBM) 13-41, 13-48
Locations Bandwidth Manager Hub 13-41, 13-52
logical partitioning 14-60, 14-92
loop start 8-6
low bit-rate (LBR) codecs 7-37
low-latency queuing (LLQ) 3-46, 3-47
LWAPP 3-63
Lync 8-27
MAC address 4-7
managed file transfer (MFT) 20-44
manipulation of digits 14-24
Master Street Address Guide (MSAG) 15-3
maximum simultaneous calls 25-5
MDM 20-6
Mean Opinion Score (MOS) 27-8
Media Gateway Control Protocol (MGCP) 5-3
media resource group (MRG) 7-34
media resource group list (MRGL) 7-34
Media Resource Manager (MRM) 7-2
architecture 7-2
capacity planning 7-30, 25-28
deployment models 7-36
described 7-1
design guidelines 7-34
for local failover 10-53
hardware and software capacities 7-30
high availability 7-34, 7-35
PVDM 7-30
security 4-38
server 9-7
voice quality 7-39
Media Routing Domain (MRD) 22-7
Media Streaming Application 7-3, 7-14, 7-15, 25-28
conference bridges 7-14
described 7-7
types 7-14
with SIP trunk 6-6
media transparency 6-24
meeting room, personal 11-34, 11-49
Meeting Server 11-7
megacluster 9-25, 10-4, 25-32
memory usage 25-4
Message Waiting Indicator (MWI) 19-22
bandwidth management 19-32
centralized 19-4, 19-6, 19-14, 19-21
Cisco Unity 19-1
combined deployment models 19-13
deployment models 19-3
distributed 19-4, 19-11, 19-16
failover 19-17, 19-18
redundancy 19-17
system components 19-2
MFT 20-44
MGCP 5-3
Microsoft Active Directory (AD) 16-10, 16-15, 16-20, 16-26
Microsoft Active Directory Application Mode (ADAM) 16-12, 16-31
Microsoft Communications Server 20-62
Microsoft Lync 8-27, 25-21
Microsoft Office Communicator 20-62
Microsoft ViewMail for Outlook (VMO) 19-4
mid-call features 21-52, 21-84
to Enhanced Locations CAC 13-71
to IP Telephony 26-1
to Unified CM 26-1
MISTP 3-4
mixed mode 4-22
MLP 3-46
MLPP 7-15
MLTS 15-2
mobile and remote access 21-101, 21-103
mobile and remote access (MRA) 16-52
described 21-46
mobile endpoints 8-37
access numbers 21-65
architecture 21-67
described 21-46, 21-59, 21-72
functionality 21-60
hairpinning 21-61
IVR VoiceXML gateway 21-60
number blocking 21-65
redundancy 21-68
Mobile Voice capabilities 8-13, 8-20, 8-40, 21-107
applications 21-1
clients and devices 21-76
cloud services 21-34
described 21-1, 21-68
dial plan 21-82
emergency services 21-83
guidelines for deploying 21-73
hybrid services 21-34
integration with presence 20-55
softkey method of call hand-out 21-93
voicemail avoidance 21-55
modeling of computer systems 25-3
models for deployments ( see deployment models)
modems, gateway support for 5-3, 5-37
monitoring calls 23-1
MOS 27-8
moves, adds, and changes 15-10
MPLS cloud 13-75
MRA 16-52
MRD 22-7
MRG 7-34
MRGL 7-34
MRM 7-2
MSAG 15-3
MTLS 4-20
conference bridges 7-14
described 7-7
hardware resources 7-15
software resources 7-14
types 7-14
with SIP trunk 6-6
multicast music on hold 7-17, 7-22, 7-23, 7-26, 7-39, 7-40, 7-44
multicast traffic on WLAN 3-71
multicast voice messages 18-47
multichannel support 22-9
multi-forest LDAP synchronization 16-22
Multilevel Precedence Preemption (MLPP) 7-15
multi-line telephone system (MLTS) 15-2
Multilink Point-to-Point Protocol (MLP) 3-46
multipath distortion 3-70
Multiple Device Messaging (MDM) 20-6
Multiple Instance Spanning Tree Protocol (MISTP) 3-4
multiple local route groups 14-34
multiple Unified CM servers 19-21
Multiprotocol Label Switching (MPLS) 3-33, 3-45, 10-15, 10-24
multipurpose video endpoints 8-16
multi-server certificates 4-18
with centralized call processing 7-37, 7-43, 10-12, 22-12, 27-27
with distributed call processing 7-38, 7-47, 10-23, 22-14, 27-28
music on hold (MoH) 7-17, 10-53, 25-30
Mutual TLS (MTLS) 4-20
MWI 19-22
MX Series video endpoints 8-16
NAM 27-9
Named Telephony Event (NTE) 5-6, 7-7
NAT 4-37
National Emergency Number Association (NENA) 15-13, 15-29
Native Emergency Call Routing 15-27
native interoperability for video 13-78
native transcoding with Cisco Unity 19-33
NENA 15-13, 15-29
Network Address Translation (NAT) 4-37
Network Analysis Module (NAM) 27-9
network hold 7-19
access layer 3-4
core layer 3-11
distribution layer 3-9
high availability 3-4
LAN 3-4
network management 27-4
requirements 3-1
roles 3-3
routed access layer 3-7
security 4-4
voice over wireless LAN (WLAN) 21-78
WAN 3-33
wireless LAN 21-78
WLAN 3-61
network management 22-23, 27-1
network services 3-23
Network Time Protocol (NTP) 3-33
Network Transmission Loss Plan (NTLP) 5-32
Nexus 1000V Switch 3-20
non-fallback mode 7-44
of aliases 14-75
NPA 14-80
NTE 5-6, 7-7
NTLP 5-32
NTP 3-33
number blocking 21-65
Numbering Plan Area (NPA) 14-80
number transformations 14-58
numeric URI 14-49, 14-52
OAuth 2.0 8-32, 8-41, 16-45, 21-101
Office Communications Server 2007 20-62
off-premises endpoints 15-21
on-premises deployment model 20-11
OpenAM 20-4
open authentication 8-34
Open Shortest Path First (OSPF) 4-35
Open Virtualization Archives (OVA) 9-27
operations and serviceability layer 24-1
Option 150 3-24, 3-25
OSPF 4-35
outbound calls 5-33
OVA templates 9-27
of channels 3-69
receiving 14-28
sending 14-28
oversubscription of a link 3-51
delay 10-44, 10-46
headers 3-53
jitter 10-44
loss of 10-44
Paging Server 18-47
paging systems 8-7
parallel cutover 26-3
parameters for Device Mobility 21-18
partial caller ID matching 21-66
partitions 14-41, 14-42, 14-60, 14-92
passive-interface command 3-11
paths for call admission control 13-41
PC port on IP phone 4-26
call rate 9-1
designing for 25-9
modeling 25-3
of call processing servers 9-23
of Extension Mobility 18-17
of presence servers 20-26
of Unified CM Assistant 18-26
of WebDialer 18-40
overload on gateways 25-40
tuning of gateways 25-41
performance testing 25-2
persistent chat 20-31, 20-41, 20-49
Personally Identifiable Information (PII) 22-10
personal meeting room 11-34
personal video endpoints 8-15
phased migration 26-3
phone books 27-20
3900 Series 8-10
7800 Series 8-8
7900 Series 8-8
8800 Series 8-9, 8-15
Attendant Console 18-42
authentication and encryption 4-29
call pickup at desk phone 21-50
capacity planning 8-44
design considerations 8-44
desktop IP models 8-8
dual-mode 21-76, 21-109
energy conservation 3-13
Extension Mobility 18-7
firmware upgrades 8-11
high availability 8-43
IP Phone Services 18-2
mid-call features 21-52
PC port 4-26
Power Save mode 3-14
Power Save Plus mode 3-13
remote destination call pickup 21-51
roaming 3-69
SCCP 14-15
secure mode 18-14
security 4-25, 4-43
services 18-2, 25-25
settings 4-28
software-based 8-22
Type-A 14-16
Type-B 14-18
Unified Communications Manager Assistant 18-19
user input 14-15, 14-16, 14-18
web access 4-27
WebDialer 18-34
wireless 8-33
Wireless IP Phone 7921G 8-33
Wireless IP Phone 7925G 8-33
Wireless IP Phone 7925G-EX 8-33
Wireless IP Phone 7926G 8-33
physical security 4-4
Piece of Data (POD) 22-10
PII 22-10
ping utility 10-46
PIX 4-33, 4-39
PKI 4-14
plain old telephone service (POTS) 15-9
platforms 9-4
POD 22-10
PoE 3-12, 8-12
point-to-point calling 21-99
for network security 4-2
for presence 20-17
polling model 20-56
PortFast 3-6
access 4-7
for integration of Cisco Unity with Unified CM 19-40, 19-42
on the IP phone 4-26
security 4-6
POTS 15-9
Power over Ethernet (PoE) 3-12, 8-12
Power Save mode 3-14
Power Save Plus mode 3-13
precedence settings for network traffic 3-4, 3-47
for access code 14-80
service 5-34
calendar integration 20-51
call history 20-16
capacity planning 25-33
clustering over the WAN 20-29
clusters 20-19
components 20-3
contact lists 20-59
deployment models 20-22, 20-26
described 20-1, 20-2
end user 20-3
Exchange Web Services Calendar integration 20-53
federation 20-36
groups 20-17
guidelines 20-18
instant messaging storage requirements 20-49
integration with third-party applications 20-62
interactions between components 20-26
message archiving and compliance 20-46
Microsoft Communications Server 20-62
migration 26-14
mobility integration 20-55
policy 20-17
polling model 20-56
presentity 20-2
protocol interfaces 20-57
real-time eventing model 20-55
server guidelines 20-58
server performance 20-26
server redundancy 20-21
servers 20-18
server synchronization 20-19
SIP 20-14
speed dial 20-16
state changes 20-60
SUBSCRIBE calling search space 20-17
synchronization of servers 20-19
Third-Party Open API 20-55
Unified CM 20-14
presentity 20-2
preservation of calls 5-9
PRI 15-7
primary extension 20-3
Primary Rate Interface (PRI) 15-7
Prime Collaboration 25-48, 27-2
Prime Collaboration Analytics 25-49, 27-12
Prime Collaboration Assurance 25-48
Prime Collaboration Deployment 26-3
Prime compliance 27-1
prioritization of traffic 3-47
private certificate authority 4-19
Private Internet Exchange (PIX) 4-33, 4-39
Private Switch ALI 15-4
privileges for making calls 14-41
progress_ind alert enable 8 command 15-18
propagation of database 9-9
ARP 3-72, 4-11
BFD 11-31
BGP 11-31
CAPWP 3-63
CDP 4-5
cRTP 3-46, 3-48
DHCP 3-24, 4-8, 4-10
GARP 4-11
GLBP 3-10
H.323 5-3, 6-3, 9-36
HSRP 3-10, 10-25
IPSec 10-15, 10-24
LDAP 9-9, 16-1, 25-31
LWAPP 3-63
MGCP 5-3
MISTP 3-4
MLP 3-46
NTP 3-33
RCP 4-11
RIP 4-35
routing 3-11
RSTP 3-4, 3-7
RSVP 3-34
RTP 10-25
SIMPLE 20-18
SIP 5-6, 5-11, 6-3, 6-5, 6-6, 7-16, 7-26, 8-43, 9-40, 10-25, 14-16, 14-18, 14-20, 20-14
SMTP 19-28
SNMP 15-10
SOAP 20-19
SRTP 3-53, 4-29
STP 3-6
TLS 4-29
UDP 10-25
VPIM 19-28
VRRP 3-9
provisioning servers 9-23
line mode with Unified CM Assistant 18-20
proxy TFTP 3-32
PSAP 15-2, 15-15, 15-22
911 calls 15-2
access to remote sites 10-15, 10-24
destination number 14-80
traffic patterns 25-39
voice over the PSTN (VoPSTN) 10-22
public certificate authority 4-19
public key infrastructure (PKI) 4-14
public safety answering point (PSAP) 15-2, 15-15, 15-22
Public Switched Telephone Network (PSTN) 10-15, 10-24, 14-80, 15-2
publisher server 9-6, 10-45
push notifications 21-99
PVDM 7-30
QBE 9-29, 19-22
QBSS 3-73, 3-77
for analog endpoints 8-7
for Cisco Unified Computing System (UCS) 3-20
for contact center 22-18
for desk phones 8-12
for LAN 3-14
for mobile clients and devices 21-80
for mobile endpoints 8-39
for music on hold 7-41
for security 4-31
for software-based endpoints 8-29
for Unified CM Assistant 18-32
for video 8-22, 13-78
for video endpoints 8-18
for WAN 3-33, 3-37
for wireless endpoints 8-36
for wireless LAN 3-74
QoS Basic Service Set (QBSS) 3-73, 3-77
for analog endpoints 8-7
for Cisco Unified Computing System (UCS) 3-20
for contact center 22-18
for desk phones 8-12
for LAN 3-14
for mobile clients and devices 21-80
for mobile endpoints 8-39
for music on hold 7-41
for security 4-31
for software-based endpoints 8-29
for Unified CM Assistant 18-32
for video 8-22, 13-78
for video endpoints 8-18
for WAN 3-33, 3-37
for wireless endpoints 8-36
for wireless LAN 3-74
quality of voice transmissions 7-39
queue, universal 22-7
queue depth 3-60
queuing of calls 22-2
queuing of voice traffic 3-18, 3-76
Quick Buffer Encoding (QBE) 9-29, 19-22
radio frequency (RF) 8-33
Rapid Spanning Tree Protocol (RSTP) 3-4, 3-7
rate of error 10-47
RBAC 27-4
RBOC 15-5
RCC 20-18, 20-62
RCP 4-11
RDNIS 19-7
real-time eventing model 20-55
Real Time Monitoring Tool (RTMT) 16-3
Real-Time Transport Protocol (RTP) 10-25
rebroadcast music on hold 7-22
and silent monitoring 22-9, 23-4
calls 23-1
SPAN method 23-2
Redirected Dialed Number Information Service (RDNIS) 19-7
Redirector servlet 18-35
call processing 9-14
cluster configurations 9-16
Extension Mobility 18-15
for messaging 19-17
for Mobile Voice Access 21-68
for presence servers 20-21
for remote sites 10-16
for Single Number Reach 21-58
for Unified CM Assistant 18-24
gateway support for 5-3, 5-9
IP Phone Services 18-5
load balancing 9-19
TFTP services 3-31
WebDialer 18-39
refresh tokens 16-57
Regional Bell Operating Company (RBOC) 15-5
for call admission control 13-46, 13-47
maximum number 25-14
Remote Call Control (RCC) 20-18, 20-62
Remote Copy Protocol (RCP) 4-11
caller ID matching 21-65
phone pickup 21-51, 21-64
profile 21-68
Remote Device 9-28
remote enterprise mobility 21-26
Remote Expert Solution 22-22
remote failover deployment model 10-54
Remote Monitoring (RMON) 27-9
remote site survivability 10-16
re-packetization of a stream 7-7
replication network 13-52
replication of database 9-9
Representational State Transfer (REST) 20-55
rerouting calling search space 21-68
resilience 9-1
Resource Reservation Protocol (RSVP) 3-34
REST 20-55
Extension Mobility 18-18
IP Phone Services 18-7
Unified CM Assistant 18-28
WebDialer 18-41
RF 8-33
RFC 2833 5-6, 7-7
rich media conferencing 11-1
Ring All Shared Lines 21-70
RIP 4-35
Rivest, Shamir, and Adelman (RSA) 4-16
RMON 27-9
roaming 3-69
Roaming Sensitive Settings 21-18
DHCP server 4-8
network extensions 4-8
role-based access control (RBAC) 27-4
roles in the network infrastructure 3-3
root guard 3-6
round-trip time (RTT) 10-46, 10-49
Routed Access Layer 3-7
routed ASA firewall 4-35
access control list (ACL) 4-32
branch office 7-44
flash 7-44
roles and features 3-3
selective for E911 15-6
filters 14-27
group devices 14-30
groups 14-28, 14-30
lists 14-29
patterns 14-22, 14-26
selection of 14-82
calling line ID 14-28
calls 14-22, 21-80
digit manipulation 14-28
inbound calls 5-32
inter-VLAN 8-19, 8-30
least-cost 5-36
outbound calls 5-33
protocols 3-11
time-of-day (ToD) 14-91
Routing Information Protocol (RIP) 4-35
RSA 4-16
RSTP 3-4, 3-7
WAN infrastructure 3-34
RTMT 16-3, 27-24
RTP 10-25
RTT 10-46, 10-49
SaaS 11-26
architecture 10-59
described 10-59
SAML 16-33, 16-35, 16-37, 20-7, 20-40, 21-105, 25-20
SAML bearer assertion grant flow 16-49
SAN 10-58
IP Phone Services 18-6
Unified CM 9-1
scavenger class traffic 3-48
DTMF signaling 7-8
gateway support for 5-3
music on hold (MoH) 7-23
phones 14-15
user input on phones 14-15
schema 16-1
scopes 16-57
SDK 16-4
search base for directories 16-13
Section 255 8-5
Section 508 8-5
Secure Mobility Client 8-38
secure mode for phones 18-14
Secure Real-time Transport Protocol (SRTP) 4-29
secure remote enterprise attachment 8-13, 8-19, 8-30, 8-38
access control list (ACL) 4-32
Cisco Unified Border Element 4-40
conferences 4-40
configuration example 4-43
data center 4-37
DHCP Snooping 4-8
DHCP starvation attack 4-10
directories 16-19
endpoints 4-25
Extension Mobility 18-13
firewalls 4-33, 4-44
gateways 4-38
infrastructure 4-4
in general 4-1, 4-2
intracluster communications 9-11
IPv6 addressing 4-5
layers 4-3
lobby phone example 4-43
MAC CAM flooding 4-7
media resources 4-38
PC port on the phone 4-26
phones 4-25
phone settings 4-28
physical access 4-4
policy 4-2
QoS 4-31
rogue network extensions 4-8
servers 4-41, 4-42
switch port 4-6
voice VLAN 4-26
VPN clients 4-30
web access 4-27
WebEx 20-67
Security Assertion Markup Language (SAML) 16-33, 16-35, 16-37, 20-40, 21-105, 25-20
Security Enhanced Linux (SELinux) 4-42
selecting the proper route 14-82
selective router 15-2, 15-6
SELinux 4-42
sending multicast voice messages 18-47
Sequenced Routing Update Protocol (SRTP) 3-53
capacity planning 9-23, 25-14
clusters 9-5, 20-19
co-located 3-26
co-resident DHCP 3-27
co-resident MoH 7-31
CTI Manager 9-20
data center 3-12
farm 3-12
for DHCP 3-27
for media resources 7-1
for music on hold 7-31
for presence 20-18
multiple Unified CM servers 19-21
paging server 18-47
performance 9-23, 20-26
publisher 9-6, 10-45
redundancy 20-21
security 4-41, 4-42
standalone 3-27, 7-31
subscriber 9-6
synchronization of 20-19
TFTP 9-7, 9-20
Service Advertisement Framework (SAF)
architecture 10-59
described 10-59
service discovery 21-91
Service Inter-Working (SIW) 3-45, 10-15, 10-24
for IP phones 18-2
prefix 5-34
supplementary 5-5
within a cluster 9-5
service set identifier (SSID) 3-69, 3-72
Redirector 18-35
WebDialer 18-34
Session Initiation Protocol (SIP)
annunciator 7-16
delayed offer 7-9
dial rules 14-20
early offer 7-9
for distributed call processing 10-25
for interoperability of Unified CM and Unified CME 9-40
gateways 5-11
gateway support for 5-6
music on hold (MoH) 7-26
phones 8-43, 14-16, 14-18
presence 20-14
trunks 6-3, 6-5, 6-6, 15-8
Type-A phones 14-16
Type-B phones 14-18
Session Management Edition (SME) 10-25, 10-26, 13-82
settings for IP phones 4-28
shadow location 13-55
shaping traffic 3-50
line appearances 3-59, 15-22
line mode with Unified CM Assistant 18-21
locations 13-53
signaling encryption 3-58, 3-59
signal strength 5-32
silent monitoring and recording of calls 22-9, 23-4
SIMPLE 20-18
Simple Mail Transfer Protocol (SMTP) 19-28
Simple Network Management Protocol (SNMP) 15-10
Simple Object Access Protocol (SOAP) 20-19
simplified configuration for mobile client users 21-87
single-cluster deployment 20-26
single inbox 19-44
Single Number Reach (SNR) 21-46, 21-49
Single Sign On (SSO) 4-42, 11-54, 16-33, 16-35, 20-7, 20-66, 21-105
Single Sign-On (SSO) 20-4, 20-40, 25-20
single sign-on (SSO) 16-1
deployment model 7-36, 7-43, 10-10, 22-12, 27-26
messaging model 19-4
Singlewire InformaCast 18-47
annunciator 7-16
delayed offer 7-9
dial rules 14-20
Early Offer 7-9
for distributed call processing 10-25
for interoperability of Unified CM and Unified CME 9-40
gateways 5-11
gateway support for 5-6
MTP requirements 7-11
music on hold (MoH) 7-26
phones 8-43, 14-16, 14-18
presence 20-14
route pattern 14-29
routing requests 14-48
trunks 6-3, 6-5, 6-6, 15-8
Type-A phones 14-16
Type-B phones 14-18
SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) 20-18
site-based design 10-6
site survey for wireless network 8-33
Cisco Jabber clients 25-17
design and deployment considerations 25-1
factors to consider 25-9
methodology 25-2
tool 9-23, 25-10, 25-13
Unified CM servers 9-23
Skinny Client Control Protocol (SCCP)
DTMF signaling 7-8
gateway support for 5-3
music on hold (MoH) 7-23
phones 14-15
user input on phones 14-15
Smart Software Licensing 27-21
Smart Software Manager (SSM) 26-9, 27-21
SME 10-25, 10-26, 13-82, 25-12
SMTP 19-28
sn attribute 16-10
SNMP 15-10
snooping 4-8
SNR 21-46, 21-49
SOAP 20-19
SocialMiner 22-6, 22-7
softphone mode (audio on computer) 8-25
endpoints 8-22
media resource capacities 7-30
MTP resources 7-14
software as a service (SaaS) 11-26
Software Development Kit (SDK) 16-4
software eTokens 4-22
SPAN 23-2, 23-3
Spanning Tree Protocol (STP) 3-6
Spark 8-27, 8-37, 21-79, 21-108
Spark Calendar Service 21-38
Spark Call Service 21-41
Spark Hybrid Services 21-36
Spark Identity Service 21-36
Spark Room Series 8-17
speed dial presence 20-16
split tunneling 21-103
SRST 4-25, 7-44, 8-13, 8-19, 8-30, 8-36, 8-40, 8-42, 9-16, 10-15, 10-16, 10-19, 15-6
SRST Manager 10-21
SRSV 19-8
SRTP 3-53, 4-29
SSID 3-69, 3-72
SSM 26-9, 27-21
SSO 11-54, 16-1, 16-33, 16-35, 20-4, 20-7, 20-40, 20-66, 21-105, 25-20
standalone analog gateways 8-6
standalone server 3-27, 7-31
static ANI interface 15-15
static memory 25-4
stealth firewall 4-36
storage area networking (SAN) 10-58
STP 3-6
SUBSCRIBE calling search space 20-17
subscriber server 9-6
Sun ONE Directory Server 16-10, 16-16
design considerations 9-39
for H.323 endpoints 7-12
on gateways 5-5, 5-6
survey of wireless network 8-33
Survivable Remote Site Telephony (SRST) 4-25, 7-44, 8-13, 8-19, 8-30, 8-36, 8-40, 8-42, 9-16, 10-15, 10-16, 10-19, 15-6
Survivable Remote Site Telephony (SRST) Manager 10-21
Survivable Remote Site Voicemail (SRSV) 19-8
Switched Port Analyzer (SPAN) 23-2, 23-3
port security 4-6
roles and features 3-3
switch port discovery 15-11
SX Series video endpoints 8-17
directories 16-10
presence servers 20-19
Unified CM database 16-31
system memory 25-4
Tail End Hop Off (TEHO) 14-71
TAPI 9-20
TEHO 14-71
Telecommunications Act 8-5
telephone record and playback (TRaP) 19-4
telephone user interface (TUI) 19-4
Telephony Service Provider (TSP) Audio 11-57
call admission control 13-59
call routing 14-53
dial plan 14-53
endpoints 4-28, 8-16, 8-17, 8-18
interoperability 8-20, 13-78
Quality of Service (QoS) 8-22, 13-78
TelePresence ISDN Link 5-3
TelePresence Management Suite (TMS) 11-52, 16-33, 27-18
TelePresence Management Suite Extension Booking API (TMSBA) 27-18
TelePresence Management Suite Extension for IBM Lotus Notes (TMSXN) 27-18
TelePresence Management Suite Extension for Microsoft Exchange (TMSXE) 11-52, 27-18
TelePresence Management Suite Provisioning Extension (TMSPE) 11-52, 27-20
termination of calls 7-4
test calls for 911 15-21
Tested Reference Configuration (TRC) 9-4, 10-55
Text Conference Manager 20-41
TFTP 3-25, 3-28, 4-24, 9-5, 9-20
IP phones 8-43
SIP phones 8-43
third-party CA certificates 4-30
Third-Party Open API 20-55
third-party XMPP clients 20-69
third-party XMPP clients and applications 25-21
time-of-day (ToD) routing 14-91
timer control mobile voicemail avoidance 21-55
timers for call signaling 5-14
time synchronization 3-33
TLS 4-20, 4-29
TMSBA 27-18
TMSPE 11-52, 27-20
TMSXE 11-52, 27-18
TMSXN 27-18
ToD 14-91
tokenless 4-22
tokens 16-51, 16-56
toll fraud mitigation 5-24
topology for call admission control 13-73
TPC 3-69
tracking domain 15-25, 15-26
bearer traffic 3-53
call control 3-57, 3-61
classification 3-4, 3-16, 3-75
conferencing and collaboration 25-8
contact centers 25-7
engineering 25-5, 25-6
planning for WebEx 11-33
prioritization 3-47
provisioning for 3-53
PSTN traffic patterns 25-39
queuing 3-18, 3-76
shaping 3-50
video bearer traffic 3-56
video calls 25-7
voice bearer traffic 3-53, 25-6
voice calls 25-6
Cisco Unity 19-33
described 7-5
resources 7-6
caller ID 21-72
of calling and called numbers 14-58
translation of digits 14-24
translation patterns 14-24
Transmit Power Control (TPC) 3-69
transparent ASA firewall 4-36
Transport Layer Security (TLS) 4-20, 4-29
TRaP 19-4
TRC 9-4, 10-55
Trivial File Transfer Protocol (TFTP) 3-25, 3-28, 4-24, 9-5, 9-20
troubleshooting for clustering over the WAN 10-47
TRP 3-18, 7-15
architecture 6-2
comparing H.323 and SIP 6-3
described 6-1
features supported 6-3
utilization of 27-10
Trusted Relay Point (TRP) 3-18, 7-15
TSP Audio 11-57
TUI 19-4
two-stage dialing 21-63, 21-65
Type-A phones 14-16
Type-B phones 14-18
high availability 9-21
QoS 3-20
virtualized servers 10-55
UDLD 3-6
UDP 3-48, 10-25
UDS 8-26, 16-6, 16-32, 20-8, 21-93
UDS proxy for LDAP 16-32
UN 5-6
unassigned DNs 14-68
unicast call flow 7-25, 7-28
unicast music on hold 7-17, 7-23, 7-40
UniDirectional Link Detection (UDLD) 3-6
Unified Analysis Manager 27-24
Unified Border Element 4-40
Unified CCE 22-3
Unified CCMP 22-8
Unified CCX 22-6
capacity planning 25-13
database synchronization 16-31
groups 10-48, 10-54
hardened platform 4-21
mixed mode 4-22
presence 20-14
sizing tool 9-23
Unified CM Assistant 18-19, 25-27
capacity planning 9-26, 25-49
design considerations 9-28
distributed call processing 10-25
interoperability with Unified CM 9-36
Unified CM Express (Unified CME)
capacity planning 9-26, 25-49
design considerations 9-28
distributed call processing 10-25
interoperability with Unified CM 9-36
Unified Communications Management Suite 27-1
Unified Communications Manager Assistant (Unified CM Assistant) 18-19
Unified Communications Manager Real-Time Monitoring Tool (RTMT) 27-24
applications and services layer 17-1
call routing layer 12-1
introduction 1-1
operations and serviceability layer 24-1
Unified Computing System (UCS)
high availability 9-21
QoS 3-20
virtualized servers 10-55
Unified Contact Center 22-1
Unified Contact Center Enterprise (Unified CCE) 22-3
Unified Contact Center Express (Unified CCX) 22-6
Unified Contact Center Management Portal (Unified CCMP) 22-8
Unified Customer Voice Portal (Unified CVP) 22-4
Unified CVP 22-4
Unified EIM 22-9
Unified E-Mail Interaction Manager (Unified EIM) 22-9
Unified IC 22-9
Unified Intelligence Center (Unified IC) 22-9
Unified MeetingPlace 25-44, 25-45
unified messaging ( see also messaging) 19-1
Unified Mobility 21-1, 21-47, 21-68, 21-107, 25-21, 25-52
Unified PM 27-13
Unified Provisioning Manager (Unified PM) 27-13
Unified Reporting 27-25
Unified Service Monitor (Unified SM) 27-8
Unified SM 27-8
Unified Survivable Remote Site Telephony (SRST) 10-16
Unified Web Interaction Manager (Unified WIM) 22-9
Unified WIM 22-9
uninterrupted power supplies (UPS) 3-12
Unity 19-1, 19-6, 19-19
Unity Connection 19-6, 19-17
Unity Express 19-22
Unity Telephony Integration Manager (UTIM) 19-40, 19-42
Universal Line Template 16-17
Universal Queue 22-7
Unsolicited Notify 7-8
Unsolicited SIP Notify (UN) 5-6
UP 3-75
UplinkFast 3-6
UPS 3-12
URI dialing 14-23, 14-49, 14-50, 14-52
URLs for WebDialer 18-38
user authentication 16-45
user control mobile voicemail avoidance 21-56
User Datagram Protocol (UDP) 3-48, 10-25
User Data Service (UDS) 8-26, 16-6, 16-32, 20-8, 21-93
user hold 7-19
UserID 16-10
user priority (UP) 3-75
application users 16-7
directory search base 16-13
end users 16-7
input on phones 14-15, 14-16, 14-18
UTIM 19-40, 19-42
V3PN 10-15, 10-24
VAD 25-40
VAF 3-49
variable length on-net dial plan 21-23
VATS 3-51
dial plan 14-53
directory integration 16-33
integration with Unified CM 14-74
TelePresence Management Suite (TMS) 27-18
VDS 23-3
bandwidth utilization 13-66
bearer traffic 3-56
call admission control 13-66, 13-78
customer care 22-22
endpoints 8-14, 15-20
gateways 5-11
interoperability 7-6, 8-20, 13-78
migration to Unified CM 26-11
over wireless LAN (WLAN) 21-78
Quality of Service (QoS) 8-22, 13-78
traffic characteristics 25-7
traffic classification 3-17
VLAN 4-5
Video Communication Server (VCS)
dial plan 14-53
directory integration 16-33
integration with Unified CM 14-74
TelePresence Management Suite (TMS) 27-18
videoconferencing 25-45
ViewMail for Outlook (VMO) 19-4
of call processing 9-3
of Cisco Unity Connection 19-31
Virtualization Experience Media Engine (VXME) 8-42
virtualized servers 10-55, 26-9
Virtualized Voice Browser (VVB) 22-12
virtual LAN (VLAN) 3-4, 3-69
virtual machine 26-9
Virtual Private Network (VPN) 10-15, 10-24
Virtual Router Redundancy Protocol (VRRP) 3-9
virtual software switches 3-20
visiting cluster 18-14
access control list (ACL) 4-32
number of devices per VLAN 3-4
separate VLANs for voice and data 3-69
video 4-5
voice 4-5, 4-26
VMO 19-4
VMware 3-20, 10-55
bandwidth requirements 3-49
bearer traffic 3-53
gateways 5-1, 8-5
port integration 19-40, 19-42
termination 7-4
traffic 25-6
VLAN 4-5, 4-26
voice activity detection (VAD) 25-40
Voice-Adaptive Fragmentation (VAF) 3-49
Voice-Adaptive Traffic Shaping (VATS) 3-51
Voice and Video Enabled IPSec VPN (V3PN) 10-15, 10-24
avoidance 21-55
Cisco Unity 19-1
Cisco Unity Express 19-22, 19-28
for local failover 10-53
mobile users 21-55
networking 19-28
single inbox 19-44
third-party systems 19-47
unified messaging 19-1
with Single Number Reach 21-55
voice messaging 19-1, 25-42
voice over IP (VoIP) 3-53
voice over the PSTN (VoPSTN) 10-22
Voice Profile for Internet Mail (VPIM) 19-28
voice quality 7-39
voice quality monitoring 27-8, 27-10
voice rtp send-recv command 15-18
voice traffic 25-6
VoiceXML (VXML) 21-60, 21-61
VoIP 3-53
VoPSTN 10-22
VPIM 19-28
VPN-less access 10-36
VPN-less secure remote connectivity 21-30
VRRP 3-9
vSphere 3-20
vSphere Distributed Switch (VDS) 23-3
VVB 22-12
VXI 25-13
VXME 8-42
VXML 21-60, 21-61
aggregation router 3-3
infrastructure 3-33
watcher lists 20-59
web access from IP phone 4-27
WebDialer 18-34, 25-27
WebEx 8-26, 11-26, 20-10, 21-79
WebEx Collaboration Cloud 11-26
WebEx Connect 25-20
WebEx Meeting Center Video Conferencing 11-34
WebEx Meetings 8-38, 21-108
WebEx Meetings Server 11-41
WebEx Messenger 20-64
weighted fair queuing 3-47
weights for call admission control 13-41
WEP 8-34
call admission control 13-1
call processing 9-2
call recording and monitoring 23-1
Cisco Unified Contact Center 22-2
deployment models 10-1
dial plan 14-2
endpoints 8-2
gateways 5-1
LDAP directory integration 16-2
mobility applications 21-3
network infrastructure 3-4
network management 27-2
presence 20-2
rich media conferencing 11-3
security 4-1
sizing considerations 25-2
system migration 26-2
Unified CM applications 18-2
white list 20-68
Wi-Fi Multimedia (WMM) 3-76
Wi-Fi Multimedia Traffic Specification (WMM TSPEC) 3-77
wildcard route pattern 14-26, 14-27
Windows Internet Naming Service (WINS) 3-27
wink start 8-6
WINS 3-27
Wired Equivalent Privacy (WEP) 8-34
access points 3-63
endpoints 3-65, 8-33
IP Phone 7921G 8-33
IP Phone 7925G 8-33
IP Phone 7925G-EX 8-33
IP Phone 7926G 8-33
IP phones 8-33
LAN 3-61
LAN controller (WLC) 3-64, 3-73
wireless LAN (WLAN) 3-61, 8-38
WLAN infrastructure 3-61, 8-38
WLC 3-64, 3-73
WMM 3-76
WMM TSPEC 3-77
XCP Text Conference Manager 20-41
XMPP clients 20-69, 25-21
Index
! in route patterns 14-27
@ in route patterns 14-26
+ dialing 14-57
+E.164 numbering plan 14-75
3500 Series Video Gateways 5-11
3900 Series SIP Phones 8-10
508 conformance 8-5
7800 Series Phones 8-8
7900 Series Phones 8-8
7905_7912 dial rules 14-20
7921G Wireless IP Phone 8-33
7925G-EX Wireless IP Phone 8-33
7925G Wireless IP Phone 8-33
7926G Wireless IP Phone 8-33
7940_7960_OTHER dial rules 14-20
802.1s 3-4
802.1w 3-4, 3-7
802.1X authentication 4-12
802.3af PoE 3-12
8800 Series Phones 8-9, 8-15
9.@ route pattern 14-26, 14-27
911 calls 14-70, 15-1
AA 19-22
dial plan considerations 14-70, 14-79
for video calls 5-34
for Voice over PSTN 10-22
with Cisco Unity 19-7
AC 18-42
access codes 14-80, 21-54
access control list (ACL) 4-32
accessibility of endpoint features 8-5
Access Layer 3-4
access lists for Single Number Reach calls 21-57
access numbers 21-65
access point (AP) 3-61, 3-63, 3-72, 8-33, 15-11
access tokens 16-56
ACL 4-32
Active Directory (AD) 16-10, 16-15, 16-20, 16-26
Active Directory Application Mode (ADAM) 16-12, 16-31
Active Directory Lightweight Directory Services (AD LDS) 16-22
ADAM 16-12, 16-31
Adaptive Security Appliance (ASA) 4-33, 4-39
flat 21-23
MAC 4-7
security 4-5
security issues 4-4
Address Resolution Protocol (ARP) 3-72, 4-11
AD LDS 16-22
Administrative XML Layer (AXL) 27-7
advanced formulas for bandwidth calculations 3-59
AFT 15-29
agent desktop 23-10
agents for call processing 10-25
Aggregation Services Router (ASR) 11-26
AHT 25-5
alias normalization 14-75
ALI Formatting Tool (AFT) 15-29
all trunks busy 15-17
connection types 8-6
endpoints 8-5
gateways 5-2, 8-5
interface modules 8-6
standalone gateways 8-6
Analysis Manager 27-24
Analytics 27-12
anchoring calls in the enterprise 21-69
Android 8-37, 21-76, 21-90, 21-95
annunciator 7-15
answer supervision 15-18
AnyConnect 21-109
AnyConnect Secure Mobility Client 8-38
AnyConnect VPN 21-103
AP 3-61, 3-63, 3-72, 8-33, 15-11
APNs 8-41, 21-99
Apple iOS 8-37, 21-99
Apple Push Notification service (APNs) 8-41, 21-99
application dialing rules 21-65
Attendant Console 18-42
described 18-1
Extension Mobility 18-7, 18-28
for mobile users 21-1
IP Manager Assistant 18-19
IP Phone Services 18-2
security 4-41
Unified Communications Manager Assistant 18-19
WebDialer 18-34
applications and services layer 17-1
application users 16-7
applications and services layer 17-2
call control and routing 12-2
call processing 9-2
Cisco Jabber 8-23, 20-7
Cisco UC Integration for Microsoft Lync 8-27, 25-21
Cisco UC Integration for Microsoft Office Communicator 25-21
Cisco Unified Communications Manager Assistant 18-20, 18-22
Cisco Unified Contact Center 22-2
Cisco WebEx Connect 25-20
collaboration system 2-1
deployment models 10-4
directories 16-7
endpoints 8-2
Enterprise Feature Access 21-67
Extension Mobility 18-8
IP Phone Services 18-2
media resources 7-2
Mobile Voice Access 21-67
mobility clients and devices 21-77
operations and serviceability layer 24-2
presence 20-18
Service Advertisement Framework (SAF) 10-59
Single Number Reach 21-58
trunks 6-2
voice and video over WLAN 3-62
WebDialer 18-34, 18-37
wireless LAN 3-62
area code 14-80
ARP 3-72, 4-11
ASA 4-33, 4-39
ASR 11-26
Assistant Console 18-32
Assurance 27-4
Asynchronous Transfer Mode (ATM) 3-45, 10-15, 10-24
Attendant Console (AC) 18-42, 25-28
audio conferencing 11-4
audio on computer 8-25
audio sources 7-40
database 3-64
mechanisms 16-42
of phones 4-29, 8-34
of users 16-10, 16-22
Security Assertion Markup Language (SAML) 16-37
authentication and encryption 4-29
authorization code grant flow 16-50
authorization framework 16-45
authorization grants 16-49
auto-detection 9-36
auto-generated directory numbers 16-17
automated alternate routing (AAR)
dial plan considerations 14-70, 14-79
for video calls 5-34
for Voice over PSTN 10-22
with Cisco Unity 19-7
automated attendant (AA) 19-22
automatic line creation 16-17
Automatic Location Identification (ALI) 15-7, 15-29
Automatic Location Identifier (ALI) 15-3
Automatic Number Identification (ANI) 15-2, 15-7, 15-9, 15-14
average hold time (AHT) 25-5
AXL 27-7
BackboneFast 3-6
advanced formulas 3-59
best-effort 3-36
call control traffic 3-57, 3-58, 3-61
consumption 3-52, 3-54, 3-55
for Cisco Unity 19-32
for conferencing 11-33
for contact center 22-18
for shared line appearances 3-59
for video calls 13-66
for WebEx 11-33
general rule 10-44
guaranteed 3-35
management of 13-1
provisioning 3-19, 3-35, 3-52
requirements for call admission control 13-45
voice class requirements 3-49
Basic Directory Integration (BDI) 8-32, 8-40
BDI 8-32, 8-40
BE4000 9-2, 9-26, 25-49
BE6000 9-2, 9-23, 25-49
BE7000 9-2, 9-23, 25-49
beacons 3-73
Bearer Capabilities Information Element (bearer-caps) 5-14
bearer-caps command 5-14
bearer traffic 3-53
best-effort bandwidth 3-36
Best Effort Early Offer 6-22, 6-24, 7-10
centralized call processing 10-16
Cisco Unified Communications Manager Express (Unified CME) 9-38
Cisco Unity 19-32
Cisco Unity Connection 19-32
Cisco Unity Express (CUE) 19-45
distributed call processing 10-25
LDAP synchronization 16-19
music on hold 7-39
single-site deployment 10-12
voice messaging 19-32
WAN design 3-34
BFD 11-31
BGP 11-31
BHCA 10-49, 25-5, 25-22, 25-50
BHCC 25-5
BIB 11-5, 23-6
Bidirectional Forwarding Detection (BFD) 11-31
bill-to number (BTN) 15-7
blade servers 10-56
BLF 20-16
blocking factor 25-5
blocking numbers 21-65
Bluetooth 3-70, 8-13, 8-20, 8-35, 8-40, 21-72
Border Gateway Protocol (BGP) 11-31
BPDU 3-6
branch office router 7-44
bridge protocol data unit (BPDU) 3-6
Bring Your Own Device (BYOD) Infrastructure 21-88
broadcast messages 18-47
B-Series Blade Server 10-56, 10-58
BTN 15-7
Built-in Bridge (BIB) 11-5, 23-6
bump in the wire 4-36
bursting 3-51
bursty traffic 25-6
Business Edition 9-2, 9-22, 9-23, 9-24, 9-26, 21-74, 25-49, 25-52
business-to-business communications 10-37
busy hour 25-5
busy hour call attempts (BHCA) 10-49, 25-5, 25-22, 25-50
busy hour call completions (BHCC) 25-5
busy lamp field (BLF) 20-16
BYOD 21-88
CAC ( see call admission control)
calendar integration for presence 20-51
bandwidth management 13-1
bandwidth requirements 13-45
components 13-40
described 13-1
design considerations 13-73
dual data center 13-74
effective path 13-41
elements 13-40
enhanced locations 13-40
example bandwidth deductions per call 13-62
for contact center 22-19
for music on hold 7-41
for Session Management Edition (SME) 13-82
for TelePresence 13-59, 13-78
for video 13-66, 13-78
links 13-41, 13-42
locations 13-80
migration to Enhanced Locations CAC 13-71
moving devices to a new location 15-19, 21-15
MPLS cloud 13-75
paths 13-41
regions 13-46, 13-47
replication network 13-52
SIP trunks 13-60
topologies 13-73
weights 13-41
call anchoring 21-69
for emergency services 15-15, 15-22
from the PSAP 15-15, 15-22
call center 22-1
Call Control Discovery (CCD) 10-59
call control traffic 3-57, 3-61
call detail record (CDR) 10-46, 25-15, 27-8
caller ID matching 21-65, 21-66, 21-69
caller ID transformations 21-72
multicast music on hold 7-23, 7-26
music on hold 7-23, 7-26
unicast music on hold 7-25, 7-28
Call Forward Unregistered (CFUR) 14-71
call hand-in 21-85
call handoff 21-85, 21-93
call hand-out 21-85, 21-93
calling line ID (CLID) 14-28
in 911 calls 15-7
localization 14-63
calling privileges 14-41
calling restrictions 14-41
calling search space 20-17
calling search spaces 14-41, 14-43, 20-17, 21-68
call management record (CMR) 10-46, 25-15, 27-8
agents 10-25
architecture 9-2
capacity planning 9-23
centralized 10-12, 19-6, 19-11, 22-12, 27-27
design considerations 9-26
distributed 10-23, 22-14, 27-28
guidelines 9-1
hardware platforms 9-4
high availability 9-13
redundancy 5-3, 9-14
subscriber server 9-6
Call Processing Language (CPL) 5-24
architectural layer 12-1
for emergency calls 15-26
inbound 21-80
outbound 21-81
911 15-1
classification of 14-28
dual control 10-40
emergency 14-70, 15-1
forwarding 14-44
history 20-16
hold 7-19
inbound 5-32
monitoring 23-1
music on hold 7-17
outbound 5-33
pickup at desk phone 21-50
pickup at remote destination phone 21-51
point-to-point 21-99
preservation of 5-9
privileges 14-41
queuing 22-2
recording 23-1
routing 5-32, 5-33, 14-22, 15-26
signaling 5-14
Call Service Aware 21-41
Call Service Connect 21-41
calls per second (cps) 25-5
CAM 4-7
CAMA 15-9
access switch 3-3
deployment model 10-10, 27-26
infrastructure requirements 3-1
applications and serviceability layer 17-4
Attendant Console 18-47, 25-28
Business Edition 9-23, 9-24, 25-49
by product 25-13
call processing 9-23
call recording and monitoring 23-10
call routing 12-3
call traffic 25-22
Cisco IM and Presence 25-33
Cisco mobility clients and devices 21-110
Cisco Prime Collaboration 25-48
Cisco Prime Collaboration Analytics 25-49
Cisco Prime Collaboration Assurance 25-48
Cisco UC Integration for Microsoft Lync 25-21
Cisco Unified Communications Manager Express (Unified CME) 9-26, 25-49
Cisco WebEx Connect 25-20
Cisco WebEx Messenger service 20-68
clusters 25-14
codecs 25-40
collaboration clients and applications 25-17
collaboration system 2-4
conferencing 25-44
contact center 22-21
CTI applications 9-32, 25-23
deployment models 10-6
design and deployment considerations 25-1
dial plan 25-23
emergency services 25-36
endpoints 8-44, 25-16
Extension Mobility 18-17, 25-26
factors to consider 25-9
gateways 25-38
instant messaging storage requirements 20-49
IP Phone Services 18-6
LDAP directory integration 25-31
locations 25-14
media resources 7-30, 25-28
megacluster 25-32
music on hold (MoH) 7-31, 7-33, 25-30
operations and serviceability layer 24-3
performance overload 25-40
performance tuning 25-41
phones 8-44
presence 25-33
regions 25-14
servers 25-14
sizing tools 25-10
tools 9-23, 25-10
Unified CM 25-13
Unified CM Assistant 18-26, 25-27
Unified CM servers 9-23
Unified MeetingPlace 25-44, 25-45
Unified Mobility 21-74, 25-21
videoconferencing 25-45
voice activity detection (VAD) 25-40
voice messaging 25-42
WebDialer 18-40, 25-27
WebEx 11-33
wireless networks 3-68, 8-34
XMPP clients 25-21
CAPWAP 3-63
CAR 10-46
CA-signed certificates 4-17
CCA 3-73, 11-31
CCD 10-59
CDP 4-5
CDR Analysis and Reporting (CAR) database 10-46
Centralized Automatic Message Accounting (CAMA) 15-9
centralized messaging 19-6
deployment model 10-12, 22-12, 27-27
distributed messaging 19-11
migration to 26-5
Voice over the PSTN 10-22
centralized IM and Presence deployment 20-32
centralized messaging 19-4, 19-6, 19-14, 19-21
certificate management 4-14
Certificate Trust List (CTL) 4-23
CFUR 14-71
channels for wireless devices 3-69
chat rooms 20-41
CIR 3-51
Cisco AnyConnect VPN 21-103
Cisco Business Edition 9-2, 9-22, 9-23, 9-26, 21-74, 25-49, 25-52
Cisco Directory Integration (CDI) 8-32, 8-40, 21-92
Cisco Discovery Protocol (CDP) 4-5
Cisco Emergency Responder (CER) 14-70, 15-10, 15-19
Cisco EnergyWise Technology 3-13
Cisco Expressway 21-30, 25-37
Cisco IM and Presence 20-18, 25-33
Cisco IOS software MTP 7-14
Cisco IP Voice Media Streaming Application 7-15, 25-28
Cisco Jabber 8-23, 20-7, 21-90, 21-95
Cisco LEAP 8-34
Cisco Meeting Server 11-7
Cisco Mobile 21-90, 21-95
Cisco Mobile iPhone 21-95
Cisco Network Analysis Module (NAM) 27-9
Cisco Option Package (COP) 26-9
Cisco Paging Server 18-47
Cisco Prime 27-1
Cisco Prime Collaboration 25-48
Cisco Prime Collaboration Analytics 25-49
Cisco Prime Collaboration Assurance 25-48
Cisco Prime Unified Provisioning Manager (Unified PM) 27-13
Cisco Prime Unified Service Monitor (Unified SM) 27-8
Cisco Proprietary RTP 7-8
Cisco Spark 8-27, 8-37
Cisco Spark Room Series 8-17
Cisco UC Integration for Microsoft Lync 8-27, 25-21
Cisco UC Integration for Microsoft Office Communicator 25-21
Cisco Unified Analysis Manager 27-24
Cisco Unified Border Element 4-40
Cisco Unified Communications Management Suite 27-1
Cisco Unified Communications Manager Express (Unified CME)
capacity planning 9-26, 25-49
design considerations 9-28
distributed call processing 10-25
interoperability with Unified CM 9-36
Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT) 27-24
Cisco Unified Computing System (UCS) Platform 10-55
Cisco Unified Contact Center 22-1
Cisco Unified Contact Center Enterprise (Unified CCE) 22-3
Cisco Unified Contact Center Express (Unified CCX) 22-6
Cisco Unified Contact Center Management Portal (Unified CCMP) 22-8
Cisco Unified Customer Voice Portal (Unified CVP) 22-4
Cisco Unified E-Mail Interaction Manager (Unified EIM) 22-9
Cisco Unified Intelligence Center (Unified IC) 22-9
Cisco Unified MeetingPlace 25-44, 25-45
Cisco Unified Mobility 21-1, 21-47, 21-107, 25-21, 25-52
Cisco Unified Reporting 27-25
Cisco Unified SRST Manager 10-21
Cisco Unified Survivable Remote Site Telephony (SRST) Manager 10-21
Cisco Unified Web Interaction Manager (Unified WIM) 22-9
Cisco Unity 19-1, 19-6, 19-19
Cisco Unity Connection 19-6, 19-17, 19-34
Cisco Unity Express (CUE) 19-22
Cisco Unity Personal Assistant 19-4
Cisco Unity Telephony Integration Manager (UTIM) 19-40, 19-42
Cisco Voice Transmission Quality (CVTQ) 27-8
Cisco WebEx Connect 25-20
Cisco WebEx Meeting Center Video Conferencing 11-34
Cisco WebEx Meetings Server 11-41
calls 14-28
traffic 3-4, 3-16, 3-75
Class of Service (CoS) 3-4
clear channel assessment (CCA) 3-73
CLEC 15-6
CLID 14-28
Client Matter Code (CMC) 14-29
mobility clients and devices 21-76
clipping 10-16
cloud architecture 11-26
cloud-based deployment model 20-12
Cloud Connected Audio (CCA) 11-31
cloud services 21-34
Cisco Unity 19-14, 19-16
CTI applications 9-31
described 10-43
failover with Cisco Unity 19-18
for contact center 22-15, 27-29
local failover 10-47
music on hold 7-47
presence 20-29
remote failover 10-54
troubleshooting 10-47
WAN considerations 10-44
with Cisco Unity 19-19
design guidelines 9-5
Emergency Responder (ER) 15-13, 15-26
for presence servers 20-19
for Unified CM 9-5
guidelines for 9-12
home 18-14
home cluster 18-18
maximum capacity 25-14
redundancy 9-16
server nodes 9-6
services 9-5
visiting 18-14
CMC 14-29
CMR 10-46, 11-34, 11-49, 25-15, 27-8
personal meeting room 11-49
capacity planning 25-40
complexity modes 7-4
flex mode 7-4
for music on hold 7-39
low bit-rate (LBR) 7-37
clients 20-5
clients and applications 25-17
conferencing 25-44
contact management 8-26
Jabber desktop clients 8-23, 20-7
LDAP directory integration 8-26, 20-9
third-party XMPP clients and applications 25-21
Collaboration Cloud 11-26
Collaboration Meeting Room (CMR) 11-49
Collaboration Meeting Rooms (CMR) 11-34
Collaboration Sizing Tool 9-23, 25-10
collaboration system components and architecture 2-1
collaborative conferencing 25-44
co-located DHCP server 3-26
COM 16-4
combined deployment models for messaging 19-13
Committed Information Rate (CIR) 3-51
common locations 13-53
Communicator 8-22
competitive local exchange carrier (CLEC) 15-6
complexity modes for codecs 7-4
complexity of the database 25-14
Component Object Model (COM) 16-4
Device Mobility 21-16
messaging system 19-2
presence 20-3
compressed Real-Time Transport Protocol (cRTP) 3-46, 3-48
Computer Telephony Integration (CTI) 9-7, 9-20, 9-28, 19-22, 25-23
Conference Now 11-5
collaborative 25-44
conference bridges 7-14
described 11-1
hardware 9-37
rich media 11-1
security 4-40
traffic 25-8
lobby phone security 4-43
Unified CME 9-36
configuration for mobile client users
simplified method 21-87
conformance with Section 508 8-5
connectivity options for the WAN 10-15, 10-24
for attendants 18-42
for Unified CM Assistant assistant 18-32
described 22-1
gateway sizing 25-39
traffic patterns 25-7
contact lists 20-59
contact management 8-26, 20-59
Contact Sharing 22-10
contact sources 8-32, 8-40
content-addressable memory (CAM) 4-7
Context Service 22-10
Control and Provisioning of Wireless Access Points (CAPWAP) 3-63
control signaling 3-57, 3-61
COP 26-9
Core Layer 3-11
DHCP 3-27
MoH 7-31
core switch 3-3
CoS 3-4
CPL 5-24
CPN 15-7
cps 25-5
CPU usage 25-4
cRTP 3-46, 3-48
C-Series Rack-Mount Server 10-58
CTI 9-7, 9-20, 9-28, 19-22, 25-23
CTI Manager 9-5, 9-7, 9-20
CTI-QBE 19-22
CTI Remote Device 9-28
CTI route points 7-13
CTL 4-23
CUE 19-22
customer care using video 22-22
cutover 26-1
CVTQ 27-8
DAI 4-10, 4-11
complexity 25-14
replication 9-9
synchronization with Unified CM 16-31
security 4-37
server farm 3-12
Delayed Offer 6-18, 7-9
delay of packets 10-44, 10-46
Delivery Traffic Indicator Message (DTIM) 3-71
Demilitarized Zone (DMZ) 4-44
campus 10-10, 27-26
clustering over the WAN 7-47, 10-43, 19-19, 20-29, 22-15, 27-29
combined for messaging 19-13
described 10-1
DHCP 3-26
federation 20-36
for Cisco Jabber 20-10
for Cisco Unity 19-3
for Cisco Unity Express 19-22
for contact center 22-12
for network management 27-26
for presence 20-26
for presence servers 20-22
for Unified CME 9-38
media resources 7-36
messaging and call processing combinations 19-5
multisite with centralized call processing 7-37, 7-43, 10-12, 22-12, 27-27
multisite with distributed call processing 7-38, 7-47, 10-23, 22-14, 27-28
music on hold 7-43
Service Advertisement Framework (SAF) 10-59
Session Management Edition 10-26
single cluster 20-26
single site 7-36, 7-43, 10-10, 22-12, 27-26
site-based 10-6
Unified Computing System (UCS) 10-55
virtualized servers 10-55, 10-59
voice over the PSTN 10-22
design criteria 10-6
designing for performance 25-9
deskphone control mode (using deskphone for audio) 8-25
deskphone for audio 8-25
desk phone pickup 21-50
desk phones 8-8
destination of a call 14-80
device location discovery 15-10
dial plan 21-21
feature components and operation 21-16
Group 21-16
Info 21-16
operation flowchart 21-20
operation of 21-20
parameter settings 21-18
Physical Location 21-16
settings 21-19
Device Mobility Group 21-19
mobility 8-36, 15-19, 21-15
pools 10-48, 10-54
route group 14-30
Device Security Profile 18-14
DFS 3-69
binding information 4-10
deployment options 3-26
described 3-24
lease times 3-25
Option 150 3-25
servers 3-27
Snooping 4-8, 4-10
starvation attack 4-10
+ dialing 14-57
911 calls 15-1
application dialing rules 21-65
architecture 14-3
Call Forward Unregistered (CFUR) 14-71
calling party settings 14-59
calling privileges 14-41
call routing 14-22
capacity planning 25-23
design considerations 21-21
device mobility 21-21
elements 14-13
emergency call string 15-16
Extension Mobility 14-84
for Device Mobility 21-21
for mobility 21-82
for software-based endpoints 8-31
for Unified CM Assistant 18-29
functions 14-1
fundamentals 14-3
globalized numbers 14-56, 14-62
international calls 14-27
localized call egress 14-63
localized call ingress 14-61
local route group 14-57
protection 5-24
shared line appearance 15-22
Tail End Hop Off (TEHO) 14-71
transformations 14-58
Unified Mobility 21-68
variable length on-net dialing 21-23
Video Communication Server (VCS) 14-53
dial rules 14-16, 14-18, 14-20, 21-65
dial via office (DVO) 21-86, 21-96
dial via office forward (DVO-F) 21-99
dial via office reverse (DVO-R) 21-97
DID 15-7
Differentiated Services Code Point (DSCP) 3-4, 3-47, 3-75, 13-81
digital gateways 5-3
digital networking 19-29
digital signal processor ( see DSP resources)
digit manipulation 5-33, 14-24, 14-28
digit prefixing 21-66
Direct Inward Dial (DID) 15-7
access 16-4, 16-6, 21-92
architecture 16-7
authentication of users 16-10, 16-22
filtering 16-28
for Unified CM Assistant 18-33
high availability 16-31
integration with IP telephony system 16-1, 16-3, 25-31
integration with Unified CM 16-7
LDAP 16-1, 25-31
schema 16-1
search base 16-13
searches 8-27
security 16-19
sn attribute 16-10
synchronization 16-10, 16-28
URI dialing 14-23, 14-50
UserID 16-10
directory numbers, auto-generated 16-17
directory URI 14-49
distortion 3-70
distributed call processing 10-23, 10-25, 22-14, 27-28
distributed messaging 19-4, 19-11, 19-16
Distribution Layer 3-9
DMVPN 3-35
DMZ 4-44
DNS 3-23
Domain Name System (DNS) 3-23
described 7-4
PVDM 7-30
DTIM 3-71
conversion of 7-7
gateway capabilities 5-3
methods supported by endpoints 7-7
on H.323 gateways 7-13
on SIP gateways 7-12
Relay 5-5, 7-13
DTPC 3-72
dual call control 10-40
dual data center 13-74
clients 21-90, 21-95
phones and clients 21-76
dual tone multifrequency (DTMF) 5-3, 5-5, 7-7
duplex media 7-30
duplex unicast MoH 7-30
DVO 21-86, 21-96
DVO-F 21-99
DVO-R 21-97
DX6 Series video endpoins 8-15
DX Series video endpoins 8-10
dynamic ANI interface 15-14
Dynamic ARP Inspection (DAI) 4-10, 4-11
Dynamic Frequency Selection (DFS) 3-69
Dynamic Host Configuration Protocol (DHCP) 3-24, 4-8, 4-10
dynamic memory 25-4
Dynamic Multipoint VPN (DMVPN) 3-35
Dynamic Transmit Power Control (DTPC) 3-72
E.164 15-7, 15-14, 19-37
E911 15-1, 15-6
Early Offer 6-19, 7-9
ECC variables 22-8
ECDSA 4-16
EDI 8-32, 8-40
effective path 13-41
efficiency of links 3-48
ELCAC 13-40, 13-85
elements of a dial plan 14-13
ELIN 15-13, 15-14
Elliptical Curve Digital Signature Algorithm (ECDSA) 4-16
EMCC 18-9, 18-18, 25-26
emergency call routing 15-27
emergency calls 14-70, 15-1
emergency call string 15-16
emergency location identification number (ELIN) 15-13, 15-14
Emergency Responder 14-70, 14-71, 15-10, 15-19
emergency response location (ERL) 15-13, 15-14, 15-19
emergency services 15-1, 21-83, 25-36
eMWI 19-38
for phones 4-29
for security 4-19, 4-29
for signaling 3-58, 3-59
for wireless endpoints 8-34
analog gateways 8-5
architecture 8-2
capacity planning 8-44, 25-16
design considerations 8-44
directory access 16-4
high availability 8-43
immersive video 8-18
mobile 8-37
multipurpose video 8-16
off premises 15-21
personal video 8-15
Section 508 conformance 8-5
security 4-25
software-based 8-22
supplementary services 7-12
telepresence 4-28, 8-16, 8-17, 8-18
types of 8-1
video 8-14, 15-20
wireless 3-65, 8-33
end users 16-7, 20-3
Energy conservation 3-13
EnergyWise Technology 3-13
Enhanced Directory Integration (EDI) 8-32, 8-40
Enhanced Location CAC 13-40, 13-85
Enhanced Message Waiting Indicator (eMWI) 19-38
Enhanced SRST 8-13, 8-30, 8-36, 8-40, 8-42
Enhanced SRST (E-SRST) 8-19, 10-16
Enhanced SRST (E-SRST) 10-19
Enhanced Survivable Remote Site Telephony (E-SRST) 10-16
enterprise caller ID 21-83
Enterprise Feature Access 21-46, 21-52, 21-63, 21-65
enterprise groups 16-19
bandwidth 3-57, 3-59
Business Edition device capacities 25-50
CPU usage 25-4
CTI resource requirements 25-24
memory usage 25-4
music on hold server capacity 7-32
Erlang 25-6
Erlang blocking factor 25-6
error rate 10-47
E-SRST 8-19, 10-16, 10-19
ESXi Hypervisor. 26-10
eTokens 4-22
ettercap virus 4-11
Exchange Web Services Calendar 20-53
Expressway 4-41, 13-85, 21-30, 21-101, 21-103, 25-37
EX Series video endpoints 8-16
Extend and Connect 8-32
Extended Call Context (ECC) 22-8
Extensible Authentication Protocol (EAP) 8-34
extensible messaging 20-57
capacity planning 25-26
described 18-7
dial plan 14-84
interactions with Unified CM Assistant 18-28
Extension Mobility Cross Cluster (EMCC) 18-9, 18-18, 25-26
EMCC 13-73
external MoH source 7-22
FAC 14-29
factors that affect sizing 25-9
Cisco Unity 19-17, 19-18
clustering over the WAN 10-47, 10-54
scenarios 18-5
fallback mode 7-46
Fast Start 7-12
gateway support for 5-3, 5-37
interface modules 8-6
FCoE 10-56, 10-57
Feature Group Template 16-17
federated deployment 20-36
federation between domains 20-36
Fibre Channel over Ethernet (FCoE) 10-56, 10-57
filtering for directory synchronization and authentication 16-28
filter strings for LDAP directories 16-31
Finesse 22-7
access control lists 20-68
around gateways 4-39
bump in the road 4-36
centralized deployment 4-44
described 4-33
routed mode 4-35
stealth mode 4-36
transparent mode 4-36
Firewall Services Module (FWSM) 4-33, 4-39
firmware upgrades for Cisco IP Phones 8-11
flash used for music on hold 7-44
flat addressing 21-23
flex mode for codecs 7-4
Forced Authorization Codes (FAC) 14-29
Foreign Exchange Office (FXO) 15-9
forwarding calls 14-44
Frame Relay 3-45, 10-15, 10-24
FWSM 4-33, 4-39
FXO 15-9
gain settings 5-32
GARP 4-11
call admission control 10-25
Gateway Load Balancing Protocol (GLBP) 3-10
911 services 15-17
additional documentation 25-42
all trunks busy 15-17
analog 5-2, 8-5
automated alternative routing 5-34
blocking 15-17
call recording 23-7
capabilities 5-14
capacity planning 25-38
Cisco Unified Videoconferencing 3500 Series Video Gateways 5-11
configuration in Unified CM 5-13
contact center sizing 25-39
core feature requirements 5-5
digital 5-3
digit manipulation 5-33
firewalls 4-39
for local failover 10-53
for video telephony 5-11
placement 15-17
protocols 5-3
redundancy 5-9
security 4-38
selection of 5-3
service prefixes 5-34
SIP 5-6, 5-11
standalone 8-6
types of 5-2
voice applications 5-1, 8-5
VoiceXML 21-60, 21-61
GDPR 14-11, 14-47, 14-72
general security 4-2
GeoDNS 5-26
geographical diversity 10-9
geolocations 14-92
GLBP 3-10
GLO 26-7
Global Dial Plan Replication (GDPR) 14-11, 14-47, 14-72
globalized dial plan 14-56, 14-62
Global Licensing Operations (GLO) 26-7
Global Site Backup (GSB) 11-26, 11-30
glossary 1-1
grant flows 16-49
Gratuitous Address Resolution Protocol (GARP) 4-11
ground start 8-6
call routing 14-30
Emergency Responder (ER) 15-22, 15-24
gateways 25-38
media resources 7-1
Unified CM redundancy 9-14
GSB 11-26, 11-30
guaranteed bandwidth 3-35
H.245 Alphanumeric 7-8
H.245 Signal 7-8
call hairpinning 9-36
call preservation enhancements 5-9
Fast Start 7-12
gateways 5-3
supplementary services 7-12
trunks 6-3
hairpinning 9-36, 21-61
hand-in of a call 21-85
handoff of calls 21-85, 21-93
hand-out of a call 21-85, 21-93
media resource capacities 7-30
MTP resources 7-15
music on hold 7-31
types of platforms 9-4
hardware USB eTokens 4-22
headers for voice packets 3-53
applications and serviceability layer 17-3
Attendant Console 18-45
Business Edition 9-22
call processing 9-13
call routing 12-3
Cisco mobility clients and devices 21-109
collaboration system 2-4
contact center 22-17
CTI 9-32
deployment models 10-5
directories 16-31
endpoints 8-43
Enterprise Feature Access 21-68
Extension Mobility 18-15
hardware platforms 9-13
IP Phone Services 18-5
media resources 7-34, 7-35
Mobile Voice Access 21-68
music on hold 7-36
network connectivity 9-13
network services 3-4
operations and serviceability layer 24-3
phones 8-43
presence 20-21
requirements 10-7
Single Number Reach 21-58
Survivable Remote Site Telephony (SRST) 9-16
transcoders 7-36
Unified CM 9-14
Unified CM Assistant 18-24
Unified Computing System (UCS) 9-21
voice services 10-16
WebDialer 18-39
WebEx 11-30
wireless LAN 3-66
history of calls 20-16
hold 7-17, 7-19
holdee 7-18
holder 7-18
home cluster 18-14, 18-18
Hot Standby Router Protocol (HSRP) 3-10, 10-25
HSRP 3-10, 10-25
HTTPS 19-30
hub-and-spoke topology 3-3, 3-34
hybrid deployment model 20-13
hybrid services 21-34
hypervisor 3-20, 10-55
I/O modules 10-57
IButton 14-21
ICCS 9-9, 10-45, 10-49
ICMP 5-11
identity management 16-1, 16-33
Identity Provider (IdP) 16-33
IdP 16-33
IDS 4-39, 10-45
IM and Presence 20-1, 25-33
immediate start 8-6
immersive video endpoints 8-18
impairments without QoS 3-19
implicit grant flow 16-49
IM push notifications 21-99
inbound calls 5-32
InformaCast 18-47
Informix Dynamic Server (IDS) 10-45
infrastructure ( see network infrastructure)
Initial Trust List (ITL) 4-23
inline power 3-12
instant messaging 20-1, 20-41, 20-49
Intelligent Proximity 8-13, 8-20, 8-40, 21-72, 21-107
Intelligent Session Control 21-70
interactive voice response (IVR) 10-12
interface modules 8-6
interface types for 911 calls 15-7
interference to wireless communications 3-70
international calls 14-27
Internet Control Message Protocol (ICMP) 5-11
interoperability 8-20, 9-36, 9-40, 13-78
inter-VLAN routing 8-19, 8-30
Intra-Cluster Communication Signaling (ICCS) 9-9, 10-45, 10-49
introduction 1-1
Intrusion Detection System (IDS) 4-39
IOS software MTP 7-14
IP/VC 3500 Series Video Gateways 5-11
IP addresses and security 4-4
IP Communicator 8-22
iPhone 8-37, 21-76, 21-90, 21-95
IPMA 18-19
IP Manager Assistant (IPMA) 18-19
IP phones 8-8
IP Phone Services 18-2, 25-25
IP Precedence 3-4, 3-47
IPSec 10-15, 10-24
IP Security Protocol (IPSec) 10-15, 10-24
security 4-5
with Cisco Unified Provisioning Manager (Unified PM) 27-17
with Cisco Unity Connection 19-43
IPVMS 25-28
IP VOICE feature set 9-36
IP Voice Media Streaming Application 7-3, 7-14, 7-15, 25-28
ISDN 10-16, 10-17
ISDN Link 5-3
ITL 4-23
IVR 10-12
IX5000 Series immersive video system 8-18
call handoff 21-93
clients 25-18
deployment models 20-10
Desktop Client Cache 8-27
desktop clients 8-23, 20-7, 25-17
desktop video 8-15
dial via office (DVO) 21-96
for Android and Apple iOS 8-37, 21-90
for mobile devices 21-76
interactions with Cisco Unified Mobility 21-107
WLAN considerations 21-95
Jabber Identifier (JID) 20-3
Jabber Service Discovery 21-91
JID 20-3
jitter 10-44
JTAPI 9-20
Key Press Markup Language (KPML) 7-8, 14-16, 14-18
KPML 7-8, 14-16, 14-18
LAN infrastructure 3-4
Layer 2 3-4, 10-25
Layer 3 3-4
layers of security 4-3
LBM 13-41, 13-48
LBM Hub 13-41, 13-52
LBR 7-37
LCR 5-36
LDAP 8-26, 8-27, 9-9, 16-1, 16-32, 20-9, 25-31
LDN 15-7
LEAP 8-34
leased lines 3-45, 10-15, 10-24
lease times for DHCP 3-25
least-cost routing (LCR) 5-36
LFI 3-46, 3-48, 3-49
Lightweight Access Point Protocol (LWAPP) 3-63
Lightweight Directory Access Protocol (LDAP) 9-9, 16-1, 16-32, 25-31
Lightweight Directory Services 16-22
Limit Client Power setting on access points 3-72
line appearances 3-59
line speed mismatch 3-51
link efficiency 3-48
link fragmentation and interleaving (LFI) 3-46, 3-48, 3-49
links for call admission control 13-41, 13-42
listed directory number (LDN) 15-7
Live Communications Server 2005 20-62
LLQ 3-46, 3-47
LMHOSTS file 3-23
load balancing 3-31, 9-19
lobby phone security 4-43
Local Exchange Carrier (LEC) 15-2, 15-5, 15-17
local failover deployment model 10-47
localization of calling party number 14-63
localized call egress 14-63
localized call ingress 14-61
local route group 14-31, 14-57
Location and Link Management Cluster 13-56
location discovery for emergency calls 15-10
common 13-53
defined 13-41
enhanced 13-40
for video endpoints 13-80
maxiumum number 25-14
shadow location 13-55
shared 13-53
Locations Bandwidth Manager (LBM) 13-41, 13-48
Locations Bandwidth Manager Hub 13-41, 13-52
logical partitioning 14-60, 14-92
loop start 8-6
low bit-rate (LBR) codecs 7-37
low-latency queuing (LLQ) 3-46, 3-47
LWAPP 3-63
Lync 8-27
MAC address 4-7
managed file transfer (MFT) 20-44
manipulation of digits 14-24
Master Street Address Guide (MSAG) 15-3
maximum simultaneous calls 25-5
MDM 20-6
Mean Opinion Score (MOS) 27-8
Media Gateway Control Protocol (MGCP) 5-3
media resource group (MRG) 7-34
media resource group list (MRGL) 7-34
Media Resource Manager (MRM) 7-2
architecture 7-2
capacity planning 7-30, 25-28
deployment models 7-36
described 7-1
design guidelines 7-34
for local failover 10-53
hardware and software capacities 7-30
high availability 7-34, 7-35
PVDM 7-30
security 4-38
server 9-7
voice quality 7-39
Media Routing Domain (MRD) 22-7
Media Streaming Application 7-3, 7-14, 7-15, 25-28
conference bridges 7-14
described 7-7
types 7-14
with SIP trunk 6-6
media transparency 6-24
meeting room, personal 11-34, 11-49
Meeting Server 11-7
megacluster 9-25, 10-4, 25-32
memory usage 25-4
Message Waiting Indicator (MWI) 19-22
bandwidth management 19-32
centralized 19-4, 19-6, 19-14, 19-21
Cisco Unity 19-1
combined deployment models 19-13
deployment models 19-3
distributed 19-4, 19-11, 19-16
failover 19-17, 19-18
redundancy 19-17
system components 19-2
MFT 20-44
MGCP 5-3
Microsoft Active Directory (AD) 16-10, 16-15, 16-20, 16-26
Microsoft Active Directory Application Mode (ADAM) 16-12, 16-31
Microsoft Communications Server 20-62
Microsoft Lync 8-27, 25-21
Microsoft Office Communicator 20-62
Microsoft ViewMail for Outlook (VMO) 19-4
mid-call features 21-52, 21-84
to Enhanced Locations CAC 13-71
to IP Telephony 26-1
to Unified CM 26-1
MISTP 3-4
mixed mode 4-22
MLP 3-46
MLPP 7-15
MLTS 15-2
mobile and remote access 21-101, 21-103
mobile and remote access (MRA) 16-52
described 21-46
mobile endpoints 8-37
access numbers 21-65
architecture 21-67
described 21-46, 21-59, 21-72
functionality 21-60
hairpinning 21-61
IVR VoiceXML gateway 21-60
number blocking 21-65
redundancy 21-68
Mobile Voice capabilities 8-13, 8-20, 8-40, 21-107
applications 21-1
clients and devices 21-76
cloud services 21-34
described 21-1, 21-68
dial plan 21-82
emergency services 21-83
guidelines for deploying 21-73
hybrid services 21-34
integration with presence 20-55
softkey method of call hand-out 21-93
voicemail avoidance 21-55
modeling of computer systems 25-3
models for deployments ( see deployment models)
modems, gateway support for 5-3, 5-37
monitoring calls 23-1
MOS 27-8
moves, adds, and changes 15-10
MPLS cloud 13-75
MRA 16-52
MRD 22-7
MRG 7-34
MRGL 7-34
MRM 7-2
MSAG 15-3
MTLS 4-20
conference bridges 7-14
described 7-7
hardware resources 7-15
software resources 7-14
types 7-14
with SIP trunk 6-6
multicast music on hold 7-17, 7-22, 7-23, 7-26, 7-39, 7-40, 7-44
multicast traffic on WLAN 3-71
multicast voice messages 18-47
multichannel support 22-9
multi-forest LDAP synchronization 16-22
Multilevel Precedence Preemption (MLPP) 7-15
multi-line telephone system (MLTS) 15-2
Multilink Point-to-Point Protocol (MLP) 3-46
multipath distortion 3-70
Multiple Device Messaging (MDM) 20-6
Multiple Instance Spanning Tree Protocol (MISTP) 3-4
multiple local route groups 14-34
multiple Unified CM servers 19-21
Multiprotocol Label Switching (MPLS) 3-33, 3-45, 10-15, 10-24
multipurpose video endpoints 8-16
multi-server certificates 4-18
with centralized call processing 7-37, 7-43, 10-12, 22-12, 27-27
with distributed call processing 7-38, 7-47, 10-23, 22-14, 27-28
music on hold (MoH) 7-17, 10-53, 25-30
Mutual TLS (MTLS) 4-20
MWI 19-22
MX Series video endpoints 8-16
NAM 27-9
Named Telephony Event (NTE) 5-6, 7-7
NAT 4-37
National Emergency Number Association (NENA) 15-13, 15-29
Native Emergency Call Routing 15-27
native interoperability for video 13-78
native transcoding with Cisco Unity 19-33
NENA 15-13, 15-29
Network Address Translation (NAT) 4-37
Network Analysis Module (NAM) 27-9
network hold 7-19
access layer 3-4
core layer 3-11
distribution layer 3-9
high availability 3-4
LAN 3-4
network management 27-4
requirements 3-1
roles 3-3
routed access layer 3-7
security 4-4
voice over wireless LAN (WLAN) 21-78
WAN 3-33
wireless LAN 21-78
WLAN 3-61
network management 22-23, 27-1
network services 3-23
Network Time Protocol (NTP) 3-33
Network Transmission Loss Plan (NTLP) 5-32
Nexus 1000V Switch 3-20
non-fallback mode 7-44
of aliases 14-75
NPA 14-80
NTE 5-6, 7-7
NTLP 5-32
NTP 3-33
number blocking 21-65
Numbering Plan Area (NPA) 14-80
number transformations 14-58
numeric URI 14-49, 14-52
OAuth 2.0 8-32, 8-41, 16-45, 21-101
Office Communications Server 2007 20-62
off-premises endpoints 15-21
on-premises deployment model 20-11
OpenAM 20-4
open authentication 8-34
Open Shortest Path First (OSPF) 4-35
Open Virtualization Archives (OVA) 9-27
operations and serviceability layer 24-1
Option 150 3-24, 3-25
OSPF 4-35
outbound calls 5-33
OVA templates 9-27
of channels 3-69
receiving 14-28
sending 14-28
oversubscription of a link 3-51
delay 10-44, 10-46
headers 3-53
jitter 10-44
loss of 10-44
Paging Server 18-47
paging systems 8-7
parallel cutover 26-3
parameters for Device Mobility 21-18
partial caller ID matching 21-66
partitions 14-41, 14-42, 14-60, 14-92
passive-interface command 3-11
paths for call admission control 13-41
PC port on IP phone 4-26
call rate 9-1
designing for 25-9
modeling 25-3
of call processing servers 9-23
of Extension Mobility 18-17
of presence servers 20-26
of Unified CM Assistant 18-26
of WebDialer 18-40
overload on gateways 25-40
tuning of gateways 25-41
performance testing 25-2
persistent chat 20-31, 20-41, 20-49
Personally Identifiable Information (PII) 22-10
personal meeting room 11-34
personal video endpoints 8-15
phased migration 26-3
phone books 27-20
3900 Series 8-10
7800 Series 8-8
7900 Series 8-8
8800 Series 8-9, 8-15
Attendant Console 18-42
authentication and encryption 4-29
call pickup at desk phone 21-50
capacity planning 8-44
design considerations 8-44
desktop IP models 8-8
dual-mode 21-76, 21-109
energy conservation 3-13
Extension Mobility 18-7
firmware upgrades 8-11
high availability 8-43
IP Phone Services 18-2
mid-call features 21-52
PC port 4-26
Power Save mode 3-14
Power Save Plus mode 3-13
remote destination call pickup 21-51
roaming 3-69
SCCP 14-15
secure mode 18-14
security 4-25, 4-43
services 18-2, 25-25
settings 4-28
software-based 8-22
Type-A 14-16
Type-B 14-18
Unified Communications Manager Assistant 18-19
user input 14-15, 14-16, 14-18
web access 4-27
WebDialer 18-34
wireless 8-33
Wireless IP Phone 7921G 8-33
Wireless IP Phone 7925G 8-33
Wireless IP Phone 7925G-EX 8-33
Wireless IP Phone 7926G 8-33
physical security 4-4
Piece of Data (POD) 22-10
PII 22-10
ping utility 10-46
PIX 4-33, 4-39
PKI 4-14
plain old telephone service (POTS) 15-9
platforms 9-4
POD 22-10
PoE 3-12, 8-12
point-to-point calling 21-99
for network security 4-2
for presence 20-17
polling model 20-56
PortFast 3-6
access 4-7
for integration of Cisco Unity with Unified CM 19-40, 19-42
on the IP phone 4-26
security 4-6
POTS 15-9
Power over Ethernet (PoE) 3-12, 8-12
Power Save mode 3-14
Power Save Plus mode 3-13
precedence settings for network traffic 3-4, 3-47
for access code 14-80
service 5-34
calendar integration 20-51
call history 20-16
capacity planning 25-33
clustering over the WAN 20-29
clusters 20-19
components 20-3
contact lists 20-59
deployment models 20-22, 20-26
described 20-1, 20-2
end user 20-3
Exchange Web Services Calendar integration 20-53
federation 20-36
groups 20-17
guidelines 20-18
instant messaging storage requirements 20-49
integration with third-party applications 20-62
interactions between components 20-26
message archiving and compliance 20-46
Microsoft Communications Server 20-62
migration 26-14
mobility integration 20-55
policy 20-17
polling model 20-56
presentity 20-2
protocol interfaces 20-57
real-time eventing model 20-55
server guidelines 20-58
server performance 20-26
server redundancy 20-21
servers 20-18
server synchronization 20-19
SIP 20-14
speed dial 20-16
state changes 20-60
SUBSCRIBE calling search space 20-17
synchronization of servers 20-19
Third-Party Open API 20-55
Unified CM 20-14
presentity 20-2
preservation of calls 5-9
PRI 15-7
primary extension 20-3
Primary Rate Interface (PRI) 15-7
Prime Collaboration 25-48, 27-2
Prime Collaboration Analytics 25-49, 27-12
Prime Collaboration Assurance 25-48
Prime Collaboration Deployment 26-3
Prime compliance 27-1
prioritization of traffic 3-47
private certificate authority 4-19
Private Internet Exchange (PIX) 4-33, 4-39
Private Switch ALI 15-4
privileges for making calls 14-41
progress_ind alert enable 8 command 15-18
propagation of database 9-9
ARP 3-72, 4-11
BFD 11-31
BGP 11-31
CAPWP 3-63
CDP 4-5
cRTP 3-46, 3-48
DHCP 3-24, 4-8, 4-10
GARP 4-11
GLBP 3-10
H.323 5-3, 6-3, 9-36
HSRP 3-10, 10-25
IPSec 10-15, 10-24
LDAP 9-9, 16-1, 25-31
LWAPP 3-63
MGCP 5-3
MISTP 3-4
MLP 3-46
NTP 3-33
RCP 4-11
RIP 4-35
routing 3-11
RSTP 3-4, 3-7
RSVP 3-34
RTP 10-25
SIMPLE 20-18
SIP 5-6, 5-11, 6-3, 6-5, 6-6, 7-16, 7-26, 8-43, 9-40, 10-25, 14-16, 14-18, 14-20, 20-14
SMTP 19-28
SNMP 15-10
SOAP 20-19
SRTP 3-53, 4-29
STP 3-6
TLS 4-29
UDP 10-25
VPIM 19-28
VRRP 3-9
provisioning servers 9-23
line mode with Unified CM Assistant 18-20
proxy TFTP 3-32
PSAP 15-2, 15-15, 15-22
911 calls 15-2
access to remote sites 10-15, 10-24
destination number 14-80
traffic patterns 25-39
voice over the PSTN (VoPSTN) 10-22
public certificate authority 4-19
public key infrastructure (PKI) 4-14
public safety answering point (PSAP) 15-2, 15-15, 15-22
Public Switched Telephone Network (PSTN) 10-15, 10-24, 14-80, 15-2
publisher server 9-6, 10-45
push notifications 21-99
PVDM 7-30
QBE 9-29, 19-22
QBSS 3-73, 3-77
for analog endpoints 8-7
for Cisco Unified Computing System (UCS) 3-20
for contact center 22-18
for desk phones 8-12
for LAN 3-14
for mobile clients and devices 21-80
for mobile endpoints 8-39
for music on hold 7-41
for security 4-31
for software-based endpoints 8-29
for Unified CM Assistant 18-32
for video 8-22, 13-78
for video endpoints 8-18
for WAN 3-33, 3-37
for wireless endpoints 8-36
for wireless LAN 3-74
QoS Basic Service Set (QBSS) 3-73, 3-77
for analog endpoints 8-7
for Cisco Unified Computing System (UCS) 3-20
for contact center 22-18
for desk phones 8-12
for LAN 3-14
for mobile clients and devices 21-80
for mobile endpoints 8-39
for music on hold 7-41
for security 4-31
for software-based endpoints 8-29
for Unified CM Assistant 18-32
for video 8-22, 13-78
for video endpoints 8-18
for WAN 3-33, 3-37
for wireless endpoints 8-36
for wireless LAN 3-74
quality of voice transmissions 7-39
queue, universal 22-7
queue depth 3-60
queuing of calls 22-2
queuing of voice traffic 3-18, 3-76