Index

Symbols

! in route patterns 14-27

@ in route patterns 14-26

+ dialing 14-57

+E.164 numbering plan 14-75

Numerics

3500 Series Video Gateways 5-11

3900 Series SIP Phones 8-10

508 conformance 8-5

7800 Series Phones 8-8

7900 Series Phones 8-8

7905_7912 dial rules 14-20

7921G Wireless IP Phone 8-33

7925G-EX Wireless IP Phone 8-33

7925G Wireless IP Phone 8-33

7926G Wireless IP Phone 8-33

7940_7960_OTHER dial rules 14-20

802.1s 3-4

802.1w 3-4, 3-7

802.1X authentication 4-12

802.3af PoE 3-12

8800 Series Phones 8-9, 8-15

9.@ route pattern 14-26, 14-27

911 calls 14-70, 15-1

A

AA 19-22

AAR

dial plan considerations 14-70, 14-79

for video calls 5-34

for Voice over PSTN 10-22

with Cisco Unity 19-7

AC 18-42

access codes 14-80, 21-54

access control list (ACL) 4-32

accessibility of endpoint features 8-5

Access Layer 3-4

access lists for Single Number Reach calls 21-57

access numbers 21-65

access point (AP) 3-61, 3-63, 3-72, 8-33, 15-11

access tokens 16-56

ACL 4-32

Active Directory (AD) 16-10, 16-15, 16-20, 16-26

Active Directory Application Mode (ADAM) 16-12, 16-31

Active Directory Lightweight Directory Services (AD LDS) 16-22

AD 16-10, 16-15, 16-20, 16-26

ADAM 16-12, 16-31

Adaptive Security Appliance (ASA) 4-33, 4-39

addresses

flat 21-23

MAC 4-7

security 4-5

security issues 4-4

Address Resolution Protocol (ARP) 3-72, 4-11

AD LDS 16-22

Administrative XML Layer (AXL) 27-7

advanced formulas for bandwidth calculations 3-59

AFT 15-29

agent desktop 23-10

agents for call processing 10-25

Aggregation Services Router (ASR) 11-26

AHT 25-5

ALI 15-3, 15-7, 15-29

alias normalization 14-75

ALI Formatting Tool (AFT) 15-29

all trunks busy 15-17

analog

connection types 8-6

endpoints 8-5

gateways 5-2, 8-5

interface modules 8-6

standalone gateways 8-6

Analysis Manager 27-24

Analytics 27-12

anchoring calls in the enterprise 21-69

Android 8-37, 21-76, 21-90, 21-95

ANI 15-2, 15-7, 15-9, 15-14

annunciator 7-15

answer supervision 15-18

AnyConnect 21-109

AnyConnect Secure Mobility Client 8-38

AnyConnect VPN 21-103

AP 3-61, 3-63, 3-72, 8-33, 15-11

APNs 8-41, 21-99

Apple iOS 8-37, 21-99

Apple Push Notification service (APNs) 8-41, 21-99

application dialing rules 21-65

applications

Attendant Console 18-42

described 18-1

Extension Mobility 18-7, 18-28

for mobile users 21-1

IP Manager Assistant 18-19

IP Phone Services 18-2

security 4-41

Unified Communications Manager Assistant 18-19

WebDialer 18-34

applications and services layer 17-1

application users 16-7

architecture

applications and services layer 17-2

call control and routing 12-2

call processing 9-2

Cisco Jabber 8-23, 20-7

Cisco UC Integration for Microsoft Lync 8-27, 25-21

Cisco UC Integration for Microsoft Office Communicator 25-21

Cisco Unified Communications Manager Assistant 18-20, 18-22

Cisco Unified Contact Center 22-2

Cisco WebEx Connect 25-20

collaboration system 2-1

deployment models 10-4

directories 16-7

endpoints 8-2

Enterprise Feature Access 21-67

Extension Mobility 18-8

IP Phone Services 18-2

media resources 7-2

Mobile Voice Access 21-67

mobility clients and devices 21-77

operations and serviceability layer 24-2

presence 20-18

Service Advertisement Framework (SAF) 10-59

Single Number Reach 21-58

trunks 6-2

voice and video over WLAN 3-62

WebDialer 18-34, 18-37

wireless LAN 3-62

area code 14-80

ARP 3-72, 4-11

ASA 4-33, 4-39

ASR 11-26

Assistant Console 18-32

Assurance 27-4

Asynchronous Transfer Mode (ATM) 3-45, 10-15, 10-24

ATM 3-45, 10-15, 10-24

Attendant Console (AC) 18-42, 25-28

audio conferencing 11-4

audio on computer 8-25

audio sources 7-40

authentication

database 3-64

mechanisms 16-42

of phones 4-29, 8-34

of users 16-10, 16-22

Security Assertion Markup Language (SAML) 16-37

authentication and encryption 4-29

authorization code grant flow 16-50

authorization framework 16-45

authorization grants 16-49

auto-detection 9-36

auto-generated directory numbers 16-17

automated alternate routing (AAR)

dial plan considerations 14-70, 14-79

for video calls 5-34

for Voice over PSTN 10-22

with Cisco Unity 19-7

automated attendant (AA) 19-22

automatic line creation 16-17

Automatic Location Identification (ALI) 15-7, 15-29

Automatic Location Identifier (ALI) 15-3

Automatic Number Identification (ANI) 15-2, 15-7, 15-9, 15-14

average hold time (AHT) 25-5

AXL 27-7

B

BackboneFast 3-6

bandwidth

advanced formulas 3-59

best-effort 3-36

call control traffic 3-57, 3-58, 3-61

consumption 3-52, 3-54, 3-55

for Cisco Unity 19-32

for conferencing 11-33

for contact center 22-18

for shared line appearances 3-59

for video calls 13-66

for WebEx 11-33

general rule 10-44

guaranteed 3-35

management of 13-1

provisioning 3-19, 3-35, 3-52

requirements for call admission control 13-45

voice class requirements 3-49

Basic Directory Integration (BDI) 8-32, 8-40

BDI 8-32, 8-40

BE4000 9-2, 9-26, 25-49

BE6000 9-2, 9-23, 25-49

BE7000 9-2, 9-23, 25-49

beacons 3-73

Bearer Capabilities Information Element (bearer-caps) 5-14

bearer-caps command 5-14

bearer traffic 3-53

best-effort bandwidth 3-36

Best Effort Early Offer 6-22, 6-24, 7-10

best practices for

centralized call processing 10-16

Cisco Unified Communications Manager Express (Unified CME) 9-38

Cisco Unity 19-32

Cisco Unity Connection 19-32

Cisco Unity Express (CUE) 19-45

distributed call processing 10-25

LDAP synchronization 16-19

music on hold 7-39

single-site deployment 10-12

voice messaging 19-32

WAN design 3-34

BFD 11-31

BGP 11-31

BHCA 10-49, 25-5, 25-22, 25-50

BHCC 25-5

BIB 11-5, 23-6

Bidirectional Forwarding Detection (BFD) 11-31

bill-to number (BTN) 15-7

blade servers 10-56

BLF 20-16

blocking factor 25-5

blocking numbers 21-65

Bluetooth 3-70, 8-13, 8-20, 8-35, 8-40, 21-72

Border Gateway Protocol (BGP) 11-31

BPDU 3-6

branch office router 7-44

bridge protocol data unit (BPDU) 3-6

Bring Your Own Device (BYOD) Infrastructure 21-88

broadcast messages 18-47

B-Series Blade Server 10-56, 10-58

BTN 15-7

Built-in Bridge (BIB) 11-5, 23-6

bump in the wire 4-36

bursting 3-51

bursty traffic 25-6

Business Edition 9-2, 9-22, 9-23, 9-24, 9-26, 21-74, 25-49, 25-52

business-to-business communications 10-37

busy hour 25-5

busy hour call attempts (BHCA) 10-49, 25-5, 25-22, 25-50

busy hour call completions (BHCC) 25-5

busy lamp field (BLF) 20-16

BYOD 21-88

C

CAC ( see call admission control)

calendar integration for presence 20-51

call admission control

bandwidth management 13-1

bandwidth requirements 13-45

components 13-40

described 13-1

design considerations 13-73

dual data center 13-74

effective path 13-41

elements 13-40

enhanced locations 13-40

example bandwidth deductions per call 13-62

for contact center 22-19

for music on hold 7-41

for Session Management Edition (SME) 13-82

for TelePresence 13-59, 13-78

for video 13-66, 13-78

links 13-41, 13-42

locations 13-80

migration to Enhanced Locations CAC 13-71

moving devices to a new location 15-19, 21-15

MPLS cloud 13-75

paths 13-41

regions 13-46, 13-47

replication network 13-52

SIP trunks 13-60

topologies 13-73

weights 13-41

call anchoring 21-69

callback

for emergency services 15-15, 15-22

from the PSAP 15-15, 15-22

call center 22-1

Call Control Discovery (CCD) 10-59

call control traffic 3-57, 3-61

call detail record (CDR) 10-46, 25-15, 27-8

caller ID matching 21-65, 21-66, 21-69

caller ID transformations 21-72

call flows

multicast music on hold 7-23, 7-26

music on hold 7-23, 7-26

unicast music on hold 7-25, 7-28

Call Forward Unregistered (CFUR) 14-71

call hand-in 21-85

call handoff 21-85, 21-93

call hand-out 21-85, 21-93

calling line ID (CLID) 14-28

calling party number (CPN)

in 911 calls 15-7

localization 14-63

calling privileges 14-41

calling restrictions 14-41

calling search space 20-17

calling search spaces 14-41, 14-43, 20-17, 21-68

call management record (CMR) 10-46, 25-15, 27-8

call processing

agents 10-25

architecture 9-2

capacity planning 9-23

centralized 10-12, 19-6, 19-11, 22-12, 27-27

design considerations 9-26

distributed 10-23, 22-14, 27-28

guidelines 9-1

hardware platforms 9-4

high availability 9-13

redundancy 5-3, 9-14

subscriber server 9-6

Call Processing Language (CPL) 5-24

call routing

architectural layer 12-1

for emergency calls 15-26

inbound 21-80

outbound 21-81

calls

911 15-1

classification of 14-28

dual control 10-40

emergency 14-70, 15-1

forwarding 14-44

history 20-16

hold 7-19

inbound 5-32

monitoring 23-1

music on hold 7-17

outbound 5-33

pickup at desk phone 21-50

pickup at remote destination phone 21-51

point-to-point 21-99

preservation of 5-9

privileges 14-41

queuing 22-2

recording 23-1

routing 5-32, 5-33, 14-22, 15-26

signaling 5-14

Call Service Aware 21-41

Call Service Connect 21-41

calls per second (cps) 25-5

CAM 4-7

CAMA 15-9

campus

access switch 3-3

deployment model 10-10, 27-26

infrastructure requirements 3-1

capacity planning

applications and serviceability layer 17-4

Attendant Console 18-47, 25-28

Business Edition 9-23, 9-24, 25-49

by product 25-13

call processing 9-23

call recording and monitoring 23-10

call routing 12-3

call traffic 25-22

Cisco IM and Presence 25-33

Cisco mobility clients and devices 21-110

Cisco Prime Collaboration 25-48

Cisco Prime Collaboration Analytics 25-49

Cisco Prime Collaboration Assurance 25-48

Cisco UC Integration for Microsoft Lync 25-21

Cisco Unified Communications Manager Express (Unified CME) 9-26, 25-49

Cisco WebEx Connect 25-20

Cisco WebEx Messenger service 20-68

clusters 25-14

codecs 25-40

collaboration clients and applications 25-17

collaboration system 2-4

conferencing 25-44

contact center 22-21

CTI applications 9-32, 25-23

deployment models 10-6

design and deployment considerations 25-1

dial plan 25-23

emergency services 25-36

endpoints 8-44, 25-16

Extension Mobility 18-17, 25-26

factors to consider 25-9

gateways 25-38

instant messaging storage requirements 20-49

IP Phone Services 18-6

LDAP directory integration 25-31

locations 25-14

media resources 7-30, 25-28

megacluster 25-32

music on hold (MoH) 7-31, 7-33, 25-30

operations and serviceability layer 24-3

performance overload 25-40

performance tuning 25-41

phones 8-44

presence 25-33

regions 25-14

servers 25-14

sizing tools 25-10

tools 9-23, 25-10

Unified CM 25-13

Unified CM Assistant 18-26, 25-27

Unified CM servers 9-23

Unified MeetingPlace 25-44, 25-45

Unified Mobility 21-74, 25-21

videoconferencing 25-45

voice activity detection (VAD) 25-40

voice messaging 25-42

WebDialer 18-40, 25-27

WebEx 11-33

wireless networks 3-68, 8-34

XMPP clients 25-21

CAPWAP 3-63

CAR 10-46

CA-signed certificates 4-17

CCA 3-73, 11-31

CCD 10-59

CDI 8-32, 8-40, 21-92

CDP 4-5

CDR 10-46, 25-15, 27-8

CDR Analysis and Reporting (CAR) database 10-46

Centralized Automatic Message Accounting (CAMA) 15-9

centralized call processing

centralized messaging 19-6

deployment model 10-12, 22-12, 27-27

distributed messaging 19-11

migration to 26-5

Voice over the PSTN 10-22

centralized IM and Presence deployment 20-32

centralized messaging 19-4, 19-6, 19-14, 19-21

CER 14-70, 15-10, 15-19

certificate management 4-14

Certificate Trust List (CTL) 4-23

CFUR 14-71

channels for wireless devices 3-69

chat rooms 20-41

CIR 3-51

Cisco AnyConnect VPN 21-103

Cisco Business Edition 9-2, 9-22, 9-23, 9-26, 21-74, 25-49, 25-52

Cisco Directory Integration (CDI) 8-32, 8-40, 21-92

Cisco Discovery Protocol (CDP) 4-5

Cisco Emergency Responder (CER) 14-70, 15-10, 15-19

Cisco EnergyWise Technology 3-13

Cisco Expressway 21-30, 25-37

Cisco IM and Presence 20-18, 25-33

Cisco IOS software MTP 7-14

Cisco IP Voice Media Streaming Application 7-15, 25-28

Cisco Jabber 8-23, 20-7, 21-90, 21-95

Cisco LEAP 8-34

Cisco Meeting Server 11-7

Cisco Mobile 21-90, 21-95

Cisco Mobile iPhone 21-95

Cisco Network Analysis Module (NAM) 27-9

Cisco Option Package (COP) 26-9

Cisco Paging Server 18-47

Cisco Prime 27-1

Cisco Prime Collaboration 25-48

Cisco Prime Collaboration Analytics 25-49

Cisco Prime Collaboration Assurance 25-48

Cisco Prime Unified Provisioning Manager (Unified PM) 27-13

Cisco Prime Unified Service Monitor (Unified SM) 27-8

Cisco Proprietary RTP 7-8

Cisco Spark 8-27, 8-37

Cisco Spark Room Series 8-17

Cisco UC Integration for Microsoft Lync 8-27, 25-21

Cisco UC Integration for Microsoft Office Communicator 25-21

Cisco Unified Analysis Manager 27-24

Cisco Unified Border Element 4-40

Cisco Unified Communications Management Suite 27-1

Cisco Unified Communications Manager Express (Unified CME)

capacity planning 9-26, 25-49

design considerations 9-28

distributed call processing 10-25

interoperability with Unified CM 9-36

Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT) 27-24

Cisco Unified Computing System (UCS) Platform 10-55

Cisco Unified Contact Center 22-1

Cisco Unified Contact Center Enterprise (Unified CCE) 22-3

Cisco Unified Contact Center Express (Unified CCX) 22-6

Cisco Unified Contact Center Management Portal (Unified CCMP) 22-8

Cisco Unified Customer Voice Portal (Unified CVP) 22-4

Cisco Unified E-Mail Interaction Manager (Unified EIM) 22-9

Cisco Unified Intelligence Center (Unified IC) 22-9

Cisco Unified MeetingPlace 25-44, 25-45

Cisco Unified Mobility 21-1, 21-47, 21-107, 25-21, 25-52

Cisco Unified Reporting 27-25

Cisco Unified SRST Manager 10-21

Cisco Unified Survivable Remote Site Telephony (SRST) Manager 10-21

Cisco Unified Web Interaction Manager (Unified WIM) 22-9

Cisco Unity 19-1, 19-6, 19-19

Cisco Unity Connection 19-6, 19-17, 19-34

Cisco Unity Express (CUE) 19-22

Cisco Unity Personal Assistant 19-4

Cisco Unity Telephony Integration Manager (UTIM) 19-40, 19-42

Cisco Voice Transmission Quality (CVTQ) 27-8

Cisco WebEx Connect 25-20

Cisco WebEx Meeting Center Video Conferencing 11-34

Cisco WebEx Meetings Server 11-41

classification of

calls 14-28

traffic 3-4, 3-16, 3-75

Class of Service (CoS) 3-4

clear channel assessment (CCA) 3-73

CLEC 15-6

CLID 14-28

Client Matter Code (CMC) 14-29

clients

mobility clients and devices 21-76

clipping 10-16

cloud architecture 11-26

cloud-based deployment model 20-12

Cloud Connected Audio (CCA) 11-31

cloud services 21-34

clustering over the WAN

Cisco Unity 19-14, 19-16

CTI applications 9-31

described 10-43

failover with Cisco Unity 19-18

for contact center 22-15, 27-29

local failover 10-47

music on hold 7-47

presence 20-29

remote failover 10-54

troubleshooting 10-47

WAN considerations 10-44

with Cisco Unity 19-19

clusters

design guidelines 9-5

Emergency Responder (ER) 15-13, 15-26

for presence servers 20-19

for Unified CM 9-5

guidelines for 9-12

home 18-14

home cluster 18-18

maximum capacity 25-14

redundancy 9-16

server nodes 9-6

services 9-5

visiting 18-14

CMC 14-29

CMR 10-46, 11-34, 11-49, 25-15, 27-8

CMR Hybrid

personal meeting room 11-49

codecs

capacity planning 25-40

complexity modes 7-4

flex mode 7-4

for music on hold 7-39

low bit-rate (LBR) 7-37

collaboration

clients 20-5

clients and applications 25-17

conferencing 25-44

contact management 8-26

Jabber desktop clients 8-23, 20-7

LDAP directory integration 8-26, 20-9

third-party XMPP clients and applications 25-21

Collaboration Cloud 11-26

Collaboration Meeting Room (CMR) 11-49

Collaboration Meeting Rooms (CMR) 11-34

Collaboration Sizing Tool 9-23, 25-10

collaboration system components and architecture 2-1

collaborative conferencing 25-44

co-located DHCP server 3-26

COM 16-4

combined deployment models for messaging 19-13

Committed Information Rate (CIR) 3-51

common locations 13-53

Communicator 8-22

competitive local exchange carrier (CLEC) 15-6

complexity modes for codecs 7-4

complexity of the database 25-14

Component Object Model (COM) 16-4

components of

Device Mobility 21-16

messaging system 19-2

presence 20-3

compressed Real-Time Transport Protocol (cRTP) 3-46, 3-48

Computer Telephony Integration (CTI) 9-7, 9-20, 9-28, 19-22, 25-23

Conference Now 11-5

conferencing

collaborative 25-44

conference bridges 7-14

described 11-1

hardware 9-37

rich media 11-1

security 4-40

traffic 25-8

configuration examples for

lobby phone security 4-43

Unified CME 9-36

configuration for mobile client users

simplified method 21-87

conformance with Section 508 8-5

connectivity options for the WAN 10-15, 10-24

console

for attendants 18-42

for Unified CM Assistant assistant 18-32

contact center

described 22-1

gateway sizing 25-39

traffic patterns 25-7

contact lists 20-59

contact management 8-26, 20-59

Contact Sharing 22-10

contact sources 8-32, 8-40

content-addressable memory (CAM) 4-7

Context Service 22-10

Control and Provisioning of Wireless Access Points (CAPWAP) 3-63

control signaling 3-57, 3-61

COP 26-9

Core Layer 3-11

co-resident

DHCP 3-27

MoH 7-31

core switch 3-3

CoS 3-4

CPL 5-24

CPN 15-7

cps 25-5

CPU usage 25-4

cRTP 3-46, 3-48

C-Series Rack-Mount Server 10-58

CTI 9-7, 9-20, 9-28, 19-22, 25-23

CTI Manager 9-5, 9-7, 9-20

CTI-QBE 19-22

CTI Remote Device 9-28

CTI route points 7-13

CTL 4-23

CUE 19-22

customer care using video 22-22

cutover 26-1

CVTQ 27-8

D

DAI 4-10, 4-11

database

complexity 25-14

replication 9-9

synchronization with Unified CM 16-31

data centers

security 4-37

server farm 3-12

Delayed Offer 6-18, 7-9

delay of packets 10-44, 10-46

Delivery Traffic Indicator Message (DTIM) 3-71

Demilitarized Zone (DMZ) 4-44

deployment models

campus 10-10, 27-26

clustering over the WAN 7-47, 10-43, 19-19, 20-29, 22-15, 27-29

combined for messaging 19-13

described 10-1

DHCP 3-26

federation 20-36

for Cisco Jabber 20-10

for Cisco Unity 19-3

for Cisco Unity Express 19-22

for contact center 22-12

for network management 27-26

for presence 20-26

for presence servers 20-22

for Unified CME 9-38

media resources 7-36

messaging and call processing combinations 19-5

multisite with centralized call processing 7-37, 7-43, 10-12, 22-12, 27-27

multisite with distributed call processing 7-38, 7-47, 10-23, 22-14, 27-28

music on hold 7-43

Service Advertisement Framework (SAF) 10-59

Session Management Edition 10-26

single cluster 20-26

single site 7-36, 7-43, 10-10, 22-12, 27-26

site-based 10-6

Unified Computing System (UCS) 10-55

virtualized servers 10-55, 10-59

voice over the PSTN 10-22

design criteria 10-6

designing for performance 25-9

deskphone control mode (using deskphone for audio) 8-25

deskphone for audio 8-25

desk phone pickup 21-50

desk phones 8-8

destination of a call 14-80

device location discovery 15-10

device mobility

dial plan 21-21

feature components and operation 21-16

Group 21-16

Info 21-16

operation flowchart 21-20

operation of 21-20

parameter settings 21-18

Physical Location 21-16

settings 21-19

Device Mobility Group 21-19

devices

mobility 8-36, 15-19, 21-15

pools 10-48, 10-54

route group 14-30

Device Security Profile 18-14

DFS 3-69

DHCP

binding information 4-10

deployment options 3-26

described 3-24

lease times 3-25

Option 150 3-25

servers 3-27

Snooping 4-8, 4-10

starvation attack 4-10

dial plan

+ dialing 14-57

911 calls 15-1

application dialing rules 21-65

architecture 14-3

Call Forward Unregistered (CFUR) 14-71

calling party settings 14-59

calling privileges 14-41

call routing 14-22

capacity planning 25-23

design considerations 21-21

device mobility 21-21

elements 14-13

emergency call string 15-16

Extension Mobility 14-84

for Device Mobility 21-21

for mobility 21-82

for software-based endpoints 8-31

for Unified CM Assistant 18-29

functions 14-1

fundamentals 14-3

globalized numbers 14-56, 14-62

international calls 14-27

localized call egress 14-63

localized call ingress 14-61

local route group 14-57

protection 5-24

shared line appearance 15-22

Tail End Hop Off (TEHO) 14-71

transformations 14-58

Unified Mobility 21-68

variable length on-net dialing 21-23

Video Communication Server (VCS) 14-53

dial rules 14-16, 14-18, 14-20, 21-65

dial via office (DVO) 21-86, 21-96

dial via office forward (DVO-F) 21-99

dial via office reverse (DVO-R) 21-97

DID 15-7

Differentiated Services Code Point (DSCP) 3-4, 3-47, 3-75, 13-81

digital gateways 5-3

digital networking 19-29

digital signal processor ( see DSP resources)

digit manipulation 5-33, 14-24, 14-28

digit prefixing 21-66

Direct Inward Dial (DID) 15-7

directories

access 16-4, 16-6, 21-92

architecture 16-7

authentication of users 16-10, 16-22

filtering 16-28

for Unified CM Assistant 18-33

high availability 16-31

integration with IP telephony system 16-1, 16-3, 25-31

integration with Unified CM 16-7

LDAP 16-1, 25-31

schema 16-1

search base 16-13

searches 8-27

security 16-19

sn attribute 16-10

synchronization 16-10, 16-28

URI dialing 14-23, 14-50

UserID 16-10

directory numbers, auto-generated 16-17

directory URI 14-49

distortion 3-70

distributed call processing 10-23, 10-25, 22-14, 27-28

distributed messaging 19-4, 19-11, 19-16

Distribution Layer 3-9

DMVPN 3-35

DMZ 4-44

DNS 3-23

Domain Name System (DNS) 3-23

DSCP 3-4, 3-47, 3-75, 13-81

DSP resources

described 7-4

PVDM 7-30

DTIM 3-71

DTMF

conversion of 7-7

gateway capabilities 5-3

methods supported by endpoints 7-7

on H.323 gateways 7-13

on SIP gateways 7-12

Relay 5-5, 7-13

DTPC 3-72

dual call control 10-40

dual data center 13-74

dual-mode

clients 21-90, 21-95

phones and clients 21-76

dual tone multifrequency (DTMF) 5-3, 5-5, 7-7

duplex media 7-30

duplex unicast MoH 7-30

DVO 21-86, 21-96

DVO-F 21-99

DVO-R 21-97

DX6 Series video endpoins 8-15

DX Series video endpoins 8-10

dynamic ANI interface 15-14

Dynamic ARP Inspection (DAI) 4-10, 4-11

Dynamic Frequency Selection (DFS) 3-69

Dynamic Host Configuration Protocol (DHCP) 3-24, 4-8, 4-10

dynamic memory 25-4

Dynamic Multipoint VPN (DMVPN) 3-35

Dynamic Transmit Power Control (DTPC) 3-72

E

E.164 15-7, 15-14, 19-37

E911 15-1, 15-6

Early Offer 6-19, 7-9

ECC variables 22-8

ECDSA 4-16

EDI 8-32, 8-40

effective path 13-41

efficiency of links 3-48

ELCAC 13-40, 13-85

elements of a dial plan 14-13

ELIN 15-13, 15-14

Elliptical Curve Digital Signature Algorithm (ECDSA) 4-16

EMCC 18-9, 18-18, 25-26

emergency call routing 15-27

emergency calls 14-70, 15-1

emergency call string 15-16

emergency location identification number (ELIN) 15-13, 15-14

Emergency Responder 14-70, 14-71, 15-10, 15-19

emergency response location (ERL) 15-13, 15-14, 15-19

emergency services 15-1, 21-83, 25-36

eMWI 19-38

encryption

for phones 4-29

for security 4-19, 4-29

for signaling 3-58, 3-59

for wireless endpoints 8-34

endpoints

analog gateways 8-5

architecture 8-2

capacity planning 8-44, 25-16

design considerations 8-44

directory access 16-4

high availability 8-43

immersive video 8-18

mobile 8-37

multipurpose video 8-16

off premises 15-21

personal video 8-15

Section 508 conformance 8-5

security 4-25

software-based 8-22

supplementary services 7-12

telepresence 4-28, 8-16, 8-17, 8-18

types of 8-1

video 8-14, 15-20

wireless 3-65, 8-33

end users 16-7, 20-3

Energy conservation 3-13

EnergyWise Technology 3-13

Enhanced Directory Integration (EDI) 8-32, 8-40

Enhanced Location CAC 13-40, 13-85

Enhanced Message Waiting Indicator (eMWI) 19-38

Enhanced SRST 8-13, 8-30, 8-36, 8-40, 8-42

Enhanced SRST (E-SRST) 8-19, 10-16

Enhanced SRST (E-SRST) 10-19

Enhanced Survivable Remote Site Telephony (E-SRST) 10-16

enterprise caller ID 21-83

Enterprise Feature Access 21-46, 21-52, 21-63, 21-65

enterprise groups 16-19

equations for calculating

bandwidth 3-57, 3-59

Business Edition device capacities 25-50

CPU usage 25-4

CTI resource requirements 25-24

memory usage 25-4

music on hold server capacity 7-32

ERL 15-13, 15-14, 15-19

Erlang 25-6

Erlang blocking factor 25-6

error rate 10-47

E-SRST 8-19, 10-16, 10-19

ESXi Hypervisor. 26-10

eTokens 4-22

ettercap virus 4-11

Exchange Web Services Calendar 20-53

Expressway 4-41, 13-85, 21-30, 21-101, 21-103, 25-37

EX Series video endpoints 8-16

Extend and Connect 8-32

Extended Call Context (ECC) 22-8

Extensible Authentication Protocol (EAP) 8-34

extensible messaging 20-57

Extension Mobility (EM)

capacity planning 25-26

described 18-7

dial plan 14-84

interactions with Unified CM Assistant 18-28

Extension Mobility Cross Cluster (EMCC) 18-9, 18-18, 25-26

EMCC 13-73

external MoH source 7-22

F

FAC 14-29

factors that affect sizing 25-9

failover

Cisco Unity 19-17, 19-18

clustering over the WAN 10-47, 10-54

scenarios 18-5

fallback mode 7-46

Fast Start 7-12

fax

gateway support for 5-3, 5-37

interface modules 8-6

FCoE 10-56, 10-57

Feature Group Template 16-17

federated deployment 20-36

federation between domains 20-36

Fibre Channel over Ethernet (FCoE) 10-56, 10-57

filtering for directory synchronization and authentication 16-28

filter strings for LDAP directories 16-31

Finesse 22-7

firewalls

access control lists 20-68

around gateways 4-39

bump in the road 4-36

centralized deployment 4-44

described 4-33

routed mode 4-35

stealth mode 4-36

transparent mode 4-36

Firewall Services Module (FWSM) 4-33, 4-39

firmware upgrades for Cisco IP Phones 8-11

flash used for music on hold 7-44

flat addressing 21-23

flex mode for codecs 7-4

Forced Authorization Codes (FAC) 14-29

Foreign Exchange Office (FXO) 15-9

forwarding calls 14-44

Frame Relay 3-45, 10-15, 10-24

FWSM 4-33, 4-39

FXO 15-9

G

gain settings 5-32

GARP 4-11

gatekeeper

call admission control 10-25

Gateway Load Balancing Protocol (GLBP) 3-10

gateways

911 services 15-17

additional documentation 25-42

all trunks busy 15-17

analog 5-2, 8-5

automated alternative routing 5-34

blocking 15-17

call recording 23-7

capabilities 5-14

capacity planning 25-38

Cisco Unified Videoconferencing 3500 Series Video Gateways 5-11

configuration in Unified CM 5-13

contact center sizing 25-39

core feature requirements 5-5

digital 5-3

digit manipulation 5-33

firewalls 4-39

for local failover 10-53

for video telephony 5-11

placement 15-17

protocols 5-3

redundancy 5-9

security 4-38

selection of 5-3

service prefixes 5-34

SIP 5-6, 5-11

standalone 8-6

types of 5-2

voice applications 5-1, 8-5

VoiceXML 21-60, 21-61

GDPR 14-11, 14-47, 14-72

general security 4-2

GeoDNS 5-26

geographical diversity 10-9

geolocations 14-92

GLBP 3-10

GLO 26-7

Global Dial Plan Replication (GDPR) 14-11, 14-47, 14-72

globalized dial plan 14-56, 14-62

Global Licensing Operations (GLO) 26-7

Global Site Backup (GSB) 11-26, 11-30

glossary 1-1

grant flows 16-49

Gratuitous Address Resolution Protocol (GARP) 4-11

ground start 8-6

groups for

call routing 14-30

Emergency Responder (ER) 15-22, 15-24

gateways 25-38

media resources 7-1

Unified CM redundancy 9-14

GSB 11-26, 11-30

guaranteed bandwidth 3-35

H

H.245 Alphanumeric 7-8

H.245 Signal 7-8

H.323

call hairpinning 9-36

call preservation enhancements 5-9

Fast Start 7-12

gateways 5-3

supplementary services 7-12

trunks 6-3

hairpinning 9-36, 21-61

hand-in of a call 21-85

handoff of calls 21-85, 21-93

hand-out of a call 21-85, 21-93

hardware

media resource capacities 7-30

MTP resources 7-15

music on hold 7-31

types of platforms 9-4

hardware USB eTokens 4-22

headers for voice packets 3-53

high availability

applications and serviceability layer 17-3

Attendant Console 18-45

Business Edition 9-22

call processing 9-13

call routing 12-3

Cisco mobility clients and devices 21-109

collaboration system 2-4

contact center 22-17

CTI 9-32

deployment models 10-5

directories 16-31

endpoints 8-43

Enterprise Feature Access 21-68

Extension Mobility 18-15

hardware platforms 9-13

IP Phone Services 18-5

media resources 7-34, 7-35

Mobile Voice Access 21-68

music on hold 7-36

network connectivity 9-13

network services 3-4

operations and serviceability layer 24-3

phones 8-43

presence 20-21

requirements 10-7

Single Number Reach 21-58

Survivable Remote Site Telephony (SRST) 9-16

transcoders 7-36

Unified CM 9-14

Unified CM Assistant 18-24

Unified Computing System (UCS) 9-21

voice services 10-16

WebDialer 18-39

WebEx 11-30

wireless LAN 3-66

history of calls 20-16

hold 7-17, 7-19

holdee 7-18

holder 7-18

home cluster 18-14, 18-18

Hot Standby Router Protocol (HSRP) 3-10, 10-25

HSRP 3-10, 10-25

HTTPS 19-30

hub-and-spoke topology 3-3, 3-34

hybrid deployment model 20-13

hybrid services 21-34

hypervisor 3-20, 10-55

I

I/O modules 10-57

IButton 14-21

ICCS 9-9, 10-45, 10-49

ICMP 5-11

identity management 16-1, 16-33

Identity Provider (IdP) 16-33

IdP 16-33

IDS 4-39, 10-45

IM and Presence 20-1, 25-33

immediate start 8-6

immersive video endpoints 8-18

impairments without QoS 3-19

implicit grant flow 16-49

IM push notifications 21-99

inbound calls 5-32

InformaCast 18-47

Informix Dynamic Server (IDS) 10-45

infrastructure ( see network infrastructure)

Initial Trust List (ITL) 4-23

inline power 3-12

instant messaging 20-1, 20-41, 20-49

Intelligent Proximity 8-13, 8-20, 8-40, 21-72, 21-107

Intelligent Session Control 21-70

interactive voice response (IVR) 10-12

interface modules 8-6

interface types for 911 calls 15-7

interference to wireless communications 3-70

international calls 14-27

Internet Control Message Protocol (ICMP) 5-11

interoperability 8-20, 9-36, 9-40, 13-78

inter-VLAN routing 8-19, 8-30

Intra-Cluster Communication Signaling (ICCS) 9-9, 10-45, 10-49

introduction 1-1

Intrusion Detection System (IDS) 4-39

IOS software MTP 7-14

IP/VC 3500 Series Video Gateways 5-11

IP addresses and security 4-4

IP Communicator 8-22

iPhone 8-37, 21-76, 21-90, 21-95

IPMA 18-19

IP Manager Assistant (IPMA) 18-19

IP phones 8-8

IP Phone Services 18-2, 25-25

IP Precedence 3-4, 3-47

IPSec 10-15, 10-24

IP Security Protocol (IPSec) 10-15, 10-24

IPv6

security 4-5

with Cisco Unified Provisioning Manager (Unified PM) 27-17

with Cisco Unity Connection 19-43

IPVMS 25-28

IP VOICE feature set 9-36

IP Voice Media Streaming Application 7-3, 7-14, 7-15, 25-28

ISDN 10-16, 10-17

ISDN Link 5-3

ITL 4-23

IVR 10-12

IX5000 Series immersive video system 8-18

J

Jabber

call handoff 21-93

clients 25-18

deployment models 20-10

Desktop Client Cache 8-27

desktop clients 8-23, 20-7, 25-17

desktop video 8-15

dial via office (DVO) 21-96

for Android and Apple iOS 8-37, 21-90

for mobile devices 21-76

interactions with Cisco Unified Mobility 21-107

WLAN considerations 21-95

Jabber Identifier (JID) 20-3

Jabber Service Discovery 21-91

JID 20-3

jitter 10-44

JTAPI 9-20

K

Key Press Markup Language (KPML) 7-8, 14-16, 14-18

KPML 7-8, 14-16, 14-18

L

LAN infrastructure 3-4

Layer 2 3-4, 10-25

Layer 3 3-4

layers of security 4-3

LBM 13-41, 13-48

LBM Hub 13-41, 13-52

LBR 7-37

LCR 5-36

LDAP 8-26, 8-27, 9-9, 16-1, 16-32, 20-9, 25-31

LDN 15-7

LEAP 8-34

leased lines 3-45, 10-15, 10-24

lease times for DHCP 3-25

least-cost routing (LCR) 5-36

LEC 15-2, 15-5, 15-17

LFI 3-46, 3-48, 3-49

Lightweight Access Point Protocol (LWAPP) 3-63

Lightweight Directory Access Protocol (LDAP) 9-9, 16-1, 16-32, 25-31

Lightweight Directory Services 16-22

Limit Client Power setting on access points 3-72

line appearances 3-59

line speed mismatch 3-51

link efficiency 3-48

link fragmentation and interleaving (LFI) 3-46, 3-48, 3-49

links for call admission control 13-41, 13-42

listed directory number (LDN) 15-7

Live Communications Server 2005 20-62

LLQ 3-46, 3-47

LMHOSTS file 3-23

load balancing 3-31, 9-19

lobby phone security 4-43

Local Exchange Carrier (LEC) 15-2, 15-5, 15-17

local failover deployment model 10-47

localization of calling party number 14-63

localized call egress 14-63

localized call ingress 14-61

local route group 14-31, 14-57

Location and Link Management Cluster 13-56

location discovery for emergency calls 15-10

locations

common 13-53

defined 13-41

enhanced 13-40

for video endpoints 13-80

maxiumum number 25-14

shadow location 13-55

shared 13-53

Locations Bandwidth Manager (LBM) 13-41, 13-48

Locations Bandwidth Manager Hub 13-41, 13-52

logical partitioning 14-60, 14-92

loop start 8-6

low bit-rate (LBR) codecs 7-37

low-latency queuing (LLQ) 3-46, 3-47

LWAPP 3-63

Lync 8-27

M

MAC address 4-7

managed file transfer (MFT) 20-44

manipulation of digits 14-24

Master Street Address Guide (MSAG) 15-3

maximum simultaneous calls 25-5

MDM 20-6

Mean Opinion Score (MOS) 27-8

Media Gateway Control Protocol (MGCP) 5-3

media resource group (MRG) 7-34

media resource group list (MRGL) 7-34

Media Resource Manager (MRM) 7-2

media resources

architecture 7-2

capacity planning 7-30, 25-28

deployment models 7-36

described 7-1

design guidelines 7-34

for local failover 10-53

hardware and software capacities 7-30

high availability 7-34, 7-35

PVDM 7-30

security 4-38

server 9-7

voice quality 7-39

Media Routing Domain (MRD) 22-7

Media Streaming Application 7-3, 7-14, 7-15, 25-28

media termination point (MTP)

conference bridges 7-14

described 7-7

types 7-14

with SIP trunk 6-6

media transparency 6-24

meeting room, personal 11-34, 11-49

Meeting Server 11-7

megacluster 9-25, 10-4, 25-32

memory usage 25-4

Message Waiting Indicator (MWI) 19-22

messaging

bandwidth management 19-32

centralized 19-4, 19-6, 19-14, 19-21

Cisco Unity 19-1

combined deployment models 19-13

deployment models 19-3

distributed 19-4, 19-11, 19-16

failover 19-17, 19-18

redundancy 19-17

system components 19-2

MFT 20-44

MGCP 5-3

Microsoft Active Directory (AD) 16-10, 16-15, 16-20, 16-26

Microsoft Active Directory Application Mode (ADAM) 16-12, 16-31

Microsoft Communications Server 20-62

Microsoft Lync 8-27, 25-21

Microsoft Office Communicator 20-62

Microsoft ViewMail for Outlook (VMO) 19-4

mid-call features 21-52, 21-84

migration

to Enhanced Locations CAC 13-71

to IP Telephony 26-1

to Unified CM 26-1

MISTP 3-4

mixed mode 4-22

MLP 3-46

MLPP 7-15

MLTS 15-2

mobile and remote access 21-101, 21-103

mobile and remote access (MRA) 16-52

Mobile Connect

described 21-46

mobile endpoints 8-37

Mobile Voice Access

access numbers 21-65

architecture 21-67

described 21-46, 21-59, 21-72

functionality 21-60

hairpinning 21-61

IVR VoiceXML gateway 21-60

number blocking 21-65

redundancy 21-68

Mobile Voice capabilities 8-13, 8-20, 8-40, 21-107

Mobility

applications 21-1

clients and devices 21-76

cloud services 21-34

described 21-1, 21-68

dial plan 21-82

emergency services 21-83

guidelines for deploying 21-73

hybrid services 21-34

integration with presence 20-55

softkey method of call hand-out 21-93

voicemail avoidance 21-55

modeling of computer systems 25-3

models for deployments ( see deployment models)

modems, gateway support for 5-3, 5-37

MoH 7-17, 10-53, 25-30

monitoring calls 23-1

MOS 27-8

moves, adds, and changes 15-10

MPLS 3-33, 3-45, 10-15, 10-24

MPLS cloud 13-75

MRA 16-52

MRD 22-7

MRG 7-34

MRGL 7-34

MRM 7-2

MSAG 15-3

MTLS 4-20

MTP

conference bridges 7-14

described 7-7

hardware resources 7-15

software resources 7-14

types 7-14

with SIP trunk 6-6

multicast music on hold 7-17, 7-22, 7-23, 7-26, 7-39, 7-40, 7-44

multicast traffic on WLAN 3-71

multicast voice messages 18-47

multichannel support 22-9

multi-forest LDAP synchronization 16-22

Multilevel Precedence Preemption (MLPP) 7-15

multi-line telephone system (MLTS) 15-2

Multilink Point-to-Point Protocol (MLP) 3-46

multipath distortion 3-70

Multiple Device Messaging (MDM) 20-6

Multiple Instance Spanning Tree Protocol (MISTP) 3-4

multiple local route groups 14-34

multiple Unified CM servers 19-21

Multiprotocol Label Switching (MPLS) 3-33, 3-45, 10-15, 10-24

multipurpose video endpoints 8-16

multi-server certificates 4-18

multisite deployment model

with centralized call processing 7-37, 7-43, 10-12, 22-12, 27-27

with distributed call processing 7-38, 7-47, 10-23, 22-14, 27-28

music on hold (MoH) 7-17, 10-53, 25-30

Mutual TLS (MTLS) 4-20

MWI 19-22

MX Series video endpoints 8-16

N

NAM 27-9

Named Telephony Event (NTE) 5-6, 7-7

NAT 4-37

National Emergency Number Association (NENA) 15-13, 15-29

Native Emergency Call Routing 15-27

native interoperability for video 13-78

native transcoding with Cisco Unity 19-33

NENA 15-13, 15-29

Network Address Translation (NAT) 4-37

Network Analysis Module (NAM) 27-9

network hold 7-19

network infrastructure

access layer 3-4

core layer 3-11

distribution layer 3-9

high availability 3-4

LAN 3-4

network management 27-4

requirements 3-1

roles 3-3

routed access layer 3-7

security 4-4

voice over wireless LAN (WLAN) 21-78

WAN 3-33

wireless LAN 21-78

WLAN 3-61

network management 22-23, 27-1

network services 3-23

Network Time Protocol (NTP) 3-33

Network Transmission Loss Plan (NTLP) 5-32

Nexus 1000V Switch 3-20

non-fallback mode 7-44

normalization

of aliases 14-75

NPA 14-80

NTE 5-6, 7-7

NTLP 5-32

NTP 3-33

number blocking 21-65

Numbering Plan Area (NPA) 14-80

number transformations 14-58

numeric URI 14-49, 14-52

O

OAuth 2.0 8-32, 8-41, 16-45, 21-101

Office Communications Server 2007 20-62

off-premises endpoints 15-21

on-premises deployment model 20-11

OpenAM 20-4

open authentication 8-34

Open Shortest Path First (OSPF) 4-35

Open Virtualization Archives (OVA) 9-27

operations and serviceability layer 24-1

Option 150 3-24, 3-25

OSPF 4-35

outbound calls 5-33

OVA templates 9-27

overlap

of channels 3-69

receiving 14-28

sending 14-28

oversubscription of a link 3-51

P

packets

delay 10-44, 10-46

headers 3-53

jitter 10-44

loss of 10-44

Paging Server 18-47

paging systems 8-7

parallel cutover 26-3

parameters for Device Mobility 21-18

partial caller ID matching 21-66

partitions 14-41, 14-42, 14-60, 14-92

passive-interface command 3-11

paths for call admission control 13-41

PC port on IP phone 4-26

performance

call rate 9-1

designing for 25-9

modeling 25-3

of call processing servers 9-23

of Extension Mobility 18-17

of presence servers 20-26

of Unified CM Assistant 18-26

of WebDialer 18-40

overload on gateways 25-40

tuning of gateways 25-41

performance testing 25-2

persistent chat 20-31, 20-41, 20-49

Personally Identifiable Information (PII) 22-10

personal meeting room 11-34

personal video endpoints 8-15

phased migration 26-3

phone books 27-20

phones

3900 Series 8-10

7800 Series 8-8

7900 Series 8-8

8800 Series 8-9, 8-15

Attendant Console 18-42

authentication and encryption 4-29

call pickup at desk phone 21-50

capacity planning 8-44

design considerations 8-44

desktop IP models 8-8

dual-mode 21-76, 21-109

energy conservation 3-13

Extension Mobility 18-7

firmware upgrades 8-11

high availability 8-43

IP Phone Services 18-2

mid-call features 21-52

PC port 4-26

Power Save mode 3-14

Power Save Plus mode 3-13

remote destination call pickup 21-51

roaming 3-69

SCCP 14-15

secure mode 18-14

security 4-25, 4-43

services 18-2, 25-25

settings 4-28

SIP 8-43, 14-16, 14-18

software-based 8-22

Type-A 14-16

Type-B 14-18

Unified Communications Manager Assistant 18-19

user input 14-15, 14-16, 14-18

web access 4-27

WebDialer 18-34

wireless 8-33

Wireless IP Phone 7921G 8-33

Wireless IP Phone 7925G 8-33

Wireless IP Phone 7925G-EX 8-33

Wireless IP Phone 7926G 8-33

physical security 4-4

Piece of Data (POD) 22-10

PII 22-10

ping utility 10-46

PIX 4-33, 4-39

PKI 4-14

plain old telephone service (POTS) 15-9

platforms 9-4

POD 22-10

PoE 3-12, 8-12

point-to-point calling 21-99

policy

for network security 4-2

for presence 20-17

polling model 20-56

PortFast 3-6

ports

access 4-7

for integration of Cisco Unity with Unified CM 19-40, 19-42

on the IP phone 4-26

security 4-6

POTS 15-9

Power over Ethernet (PoE) 3-12, 8-12

Power Save mode 3-14

Power Save Plus mode 3-13

precedence settings for network traffic 3-4, 3-47

prefixes

for access code 14-80

service 5-34

presence

calendar integration 20-51

call history 20-16

capacity planning 25-33

clustering over the WAN 20-29

clusters 20-19

components 20-3

contact lists 20-59

deployment models 20-22, 20-26

described 20-1, 20-2

end user 20-3

Exchange Web Services Calendar integration 20-53

federation 20-36

groups 20-17

guidelines 20-18

instant messaging storage requirements 20-49

integration with third-party applications 20-62

interactions between components 20-26

message archiving and compliance 20-46

Microsoft Communications Server 20-62

migration 26-14

mobility integration 20-55

policy 20-17

polling model 20-56

presentity 20-2

protocol interfaces 20-57

real-time eventing model 20-55

server guidelines 20-58

server performance 20-26

server redundancy 20-21

servers 20-18

server synchronization 20-19

SIP 20-14

speed dial 20-16

state changes 20-60

SUBSCRIBE calling search space 20-17

synchronization of servers 20-19

Third-Party Open API 20-55

Unified CM 20-14

presentity 20-2

preservation of calls 5-9

PRI 15-7

primary extension 20-3

Primary Rate Interface (PRI) 15-7

Prime Collaboration 25-48, 27-2

Prime Collaboration Analytics 25-49, 27-12

Prime Collaboration Assurance 25-48

Prime Collaboration Deployment 26-3

Prime compliance 27-1

prioritization of traffic 3-47

private certificate authority 4-19

Private Internet Exchange (PIX) 4-33, 4-39

Private Switch ALI 15-4

privileges for making calls 14-41

progress_ind alert enable 8 command 15-18

propagation of database 9-9

protocols

ARP 3-72, 4-11

BFD 11-31

BGP 11-31

CAPWP 3-63

CDP 4-5

cRTP 3-46, 3-48

DHCP 3-24, 4-8, 4-10

GARP 4-11

GLBP 3-10

H.323 5-3, 6-3, 9-36

HSRP 3-10, 10-25

IPSec 10-15, 10-24

LDAP 9-9, 16-1, 25-31

LWAPP 3-63

MGCP 5-3

MISTP 3-4

MLP 3-46

NTP 3-33

RCP 4-11

RIP 4-35

routing 3-11

RSTP 3-4, 3-7

RSVP 3-34

RTP 10-25

SCCP 5-3, 7-8, 7-23, 14-15

SIMPLE 20-18

SIP 5-6, 5-11, 6-3, 6-5, 6-6, 7-16, 7-26, 8-43, 9-40, 10-25, 14-16, 14-18, 14-20, 20-14

SMTP 19-28

SNMP 15-10

SOAP 20-19

SRTP 3-53, 4-29

STP 3-6

TFTP 3-25, 3-28, 9-5, 9-20

TLS 4-29

UDP 10-25

VPIM 19-28

VRRP 3-9

provisioning servers 9-23

proxy

line mode with Unified CM Assistant 18-20

proxy TFTP 3-32

PSAP 15-2, 15-15, 15-22

PSTN

911 calls 15-2

access to remote sites 10-15, 10-24

destination number 14-80

traffic patterns 25-39

voice over the PSTN (VoPSTN) 10-22

public certificate authority 4-19

public key infrastructure (PKI) 4-14

public safety answering point (PSAP) 15-2, 15-15, 15-22

Public Switched Telephone Network (PSTN) 10-15, 10-24, 14-80, 15-2

publisher server 9-6, 10-45

push notifications 21-99

PVDM 7-30

Q

QBE 9-29, 19-22

QBSS 3-73, 3-77

QoS

for analog endpoints 8-7

for Cisco Unified Computing System (UCS) 3-20

for contact center 22-18

for desk phones 8-12

for LAN 3-14

for mobile clients and devices 21-80

for mobile endpoints 8-39

for music on hold 7-41

for security 4-31

for software-based endpoints 8-29

for Unified CM Assistant 18-32

for video 8-22, 13-78

for video endpoints 8-18

for WAN 3-33, 3-37

for wireless endpoints 8-36

for wireless LAN 3-74

QoS Basic Service Set (QBSS) 3-73, 3-77

Quality of Service (QoS)

for analog endpoints 8-7

for Cisco Unified Computing System (UCS) 3-20

for contact center 22-18

for desk phones 8-12

for LAN 3-14

for mobile clients and devices 21-80

for mobile endpoints 8-39

for music on hold 7-41

for security 4-31

for software-based endpoints 8-29

for Unified CM Assistant 18-32

for video 8-22, 13-78

for video endpoints 8-18

for WAN 3-33, 3-37

for wireless endpoints 8-36

for wireless LAN 3-74

quality of voice transmissions 7-39

queue, universal 22-7

queue depth 3-60

queuing of calls 22-2

queuing of voice traffic 3-18, 3-76

Quick Buffer Encoding (QBE) 9-29, 19-22

R

radio frequency (RF) 8-33

Rapid Spanning Tree Protocol (RSTP) 3-4, 3-7

rate of error 10-47

RBAC 27-4

RBOC 15-5

RCC 20-18, 20-62

RCP 4-11

RDNIS 19-7

real-time eventing model 20-55

Real Time Monitoring Tool (RTMT) 16-3

Real-Time Transport Protocol (RTP) 10-25

rebroadcast music on hold 7-22

recording

and silent monitoring 22-9, 23-4

calls 23-1

SPAN method 23-2

Redirected Dialed Number Information Service (RDNIS) 19-7

Redirector servlet 18-35

redundancy

call processing 9-14

cluster configurations 9-16

Extension Mobility 18-15

for messaging 19-17

for Mobile Voice Access 21-68

for presence servers 20-21

for remote sites 10-16

for Single Number Reach 21-58

for Unified CM Assistant 18-24

gateway support for 5-3, 5-9

IP Phone Services 18-5

load balancing 9-19

TFTP services 3-31

WebDialer 18-39

refresh tokens 16-57

Regional Bell Operating Company (RBOC) 15-5

regions

for call admission control 13-46, 13-47

maximum number 25-14

Remote Call Control (RCC) 20-18, 20-62

Remote Copy Protocol (RCP) 4-11

remote destination

caller ID matching 21-65

phone pickup 21-51, 21-64

profile 21-68

Remote Device 9-28

remote enterprise mobility 21-26

Remote Expert Solution 22-22

remote failover deployment model 10-54

Remote Monitoring (RMON) 27-9

remote site survivability 10-16

re-packetization of a stream 7-7

replication network 13-52

replication of database 9-9

Representational State Transfer (REST) 20-55

rerouting calling search space 21-68

resilience 9-1

Resource Reservation Protocol (RSVP) 3-34

REST 20-55

restrictions for

Extension Mobility 18-18

IP Phone Services 18-7

Unified CM Assistant 18-28

WebDialer 18-41

RF 8-33

RFC 2833 5-6, 7-7

rich media conferencing 11-1

Ring All Shared Lines 21-70

RIP 4-35

Rivest, Shamir, and Adelman (RSA) 4-16

RMON 27-9

roaming 3-69

Roaming Sensitive Settings 21-18

rogue

DHCP server 4-8

network extensions 4-8

role-based access control (RBAC) 27-4

roles in the network infrastructure 3-3

root guard 3-6

round-trip time (RTT) 10-46, 10-49

Routed Access Layer 3-7

routed ASA firewall 4-35

routers

access control list (ACL) 4-32

branch office 7-44

flash 7-44

roles and features 3-3

selective for E911 15-6

routes

filters 14-27

group devices 14-30

groups 14-28, 14-30

lists 14-29

patterns 14-22, 14-26

selection of 14-82

routing

calling line ID 14-28

calls 14-22, 21-80

digit manipulation 14-28

inbound calls 5-32

inter-VLAN 8-19, 8-30

least-cost 5-36

outbound calls 5-33

protocols 3-11

time-of-day (ToD) 14-91

Routing Information Protocol (RIP) 4-35

RSA 4-16

RSTP 3-4, 3-7

RSVP

WAN infrastructure 3-34

RTMT 16-3, 27-24

RTP 10-25

RTT 10-46, 10-49

S

SaaS 11-26

SAF

architecture 10-59

described 10-59

SAML 16-33, 16-35, 16-37, 20-7, 20-40, 21-105, 25-20

SAML bearer assertion grant flow 16-49

SAN 10-58

scalability of

IP Phone Services 18-6

Unified CM 9-1

scavenger class traffic 3-48

SCCP

DTMF signaling 7-8

gateway support for 5-3

music on hold (MoH) 7-23

phones 14-15

user input on phones 14-15

schema 16-1

scopes 16-57

SDK 16-4

search base for directories 16-13

Section 255 8-5

Section 508 8-5

Secure Mobility Client 8-38

secure mode for phones 18-14

Secure Real-time Transport Protocol (SRTP) 4-29

secure remote enterprise attachment 8-13, 8-19, 8-30, 8-38

security

access control list (ACL) 4-32

Cisco Unified Border Element 4-40

conferences 4-40

configuration example 4-43

data center 4-37

DHCP Snooping 4-8

DHCP starvation attack 4-10

directories 16-19

endpoints 4-25

Extension Mobility 18-13

firewalls 4-33, 4-44

gateways 4-38

infrastructure 4-4

in general 4-1, 4-2

intracluster communications 9-11

IPv6 addressing 4-5

layers 4-3

lobby phone example 4-43

MAC CAM flooding 4-7

media resources 4-38

PC port on the phone 4-26

phones 4-25

phone settings 4-28

physical access 4-4

policy 4-2

QoS 4-31

rogue network extensions 4-8

servers 4-41, 4-42

switch port 4-6

voice VLAN 4-26

VPN clients 4-30

web access 4-27

WebEx 20-67

Security Assertion Markup Language (SAML) 16-33, 16-35, 16-37, 20-40, 21-105, 25-20

Security Enhanced Linux (SELinux) 4-42

selecting the proper route 14-82

selective router 15-2, 15-6

SELinux 4-42

sending multicast voice messages 18-47

Sequenced Routing Update Protocol (SRTP) 3-53

servers

capacity planning 9-23, 25-14

clusters 9-5, 20-19

co-located 3-26

co-resident DHCP 3-27

co-resident MoH 7-31

CTI Manager 9-20

data center 3-12

farm 3-12

for DHCP 3-27

for media resources 7-1

for music on hold 7-31

for presence 20-18

multiple Unified CM servers 19-21

paging server 18-47

performance 9-23, 20-26

publisher 9-6, 10-45

redundancy 20-21

security 4-41, 4-42

standalone 3-27, 7-31

subscriber 9-6

synchronization of 20-19

TFTP 9-7, 9-20

Service Advertisement Framework (SAF)

architecture 10-59

described 10-59

service discovery 21-91

Service Inter-Working (SIW) 3-45, 10-15, 10-24

services

for IP phones 18-2

prefix 5-34

supplementary 5-5

within a cluster 9-5

service set identifier (SSID) 3-69, 3-72

servlet for

Redirector 18-35

WebDialer 18-34

Session Initiation Protocol (SIP)

annunciator 7-16

delayed offer 7-9

dial rules 14-20

early offer 7-9

for distributed call processing 10-25

for interoperability of Unified CM and Unified CME 9-40

gateways 5-11

gateway support for 5-6

music on hold (MoH) 7-26

phones 8-43, 14-16, 14-18

presence 20-14

trunks 6-3, 6-5, 6-6, 15-8

Type-A phones 14-16

Type-B phones 14-18

Session Management Edition (SME) 10-25, 10-26, 13-82

settings for IP phones 4-28

shadow location 13-55

shaping traffic 3-50

shared

line appearances 3-59, 15-22

line mode with Unified CM Assistant 18-21

locations 13-53

signaling encryption 3-58, 3-59

signal strength 5-32

silent monitoring and recording of calls 22-9, 23-4

SIMPLE 20-18

Simple Mail Transfer Protocol (SMTP) 19-28

Simple Network Management Protocol (SNMP) 15-10

Simple Object Access Protocol (SOAP) 20-19

simplified configuration for mobile client users 21-87

single-cluster deployment 20-26

single inbox 19-44

Single Number Reach (SNR) 21-46, 21-49

Single Sign On (SSO) 4-42, 11-54, 16-33, 16-35, 20-7, 20-66, 21-105

Single Sign-On (SSO) 20-4, 20-40, 25-20

single sign-on (SSO) 16-1

single site

deployment model 7-36, 7-43, 10-10, 22-12, 27-26

messaging model 19-4

Singlewire InformaCast 18-47

SIP

annunciator 7-16

delayed offer 7-9

dial rules 14-20

Early Offer 7-9

for distributed call processing 10-25

for interoperability of Unified CM and Unified CME 9-40

gateways 5-11

gateway support for 5-6

MTP requirements 7-11

music on hold (MoH) 7-26

phones 8-43, 14-16, 14-18

presence 20-14

route pattern 14-29

routing requests 14-48

trunks 6-3, 6-5, 6-6, 15-8

Type-A phones 14-16

Type-B phones 14-18

SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) 20-18

site-based design 10-6

site survey for wireless network 8-33

SIW 3-45, 10-15, 10-24

sizing

Cisco Jabber clients 25-17

design and deployment considerations 25-1

factors to consider 25-9

methodology 25-2

tool 9-23, 25-10, 25-13

Unified CM servers 9-23

Skinny Client Control Protocol (SCCP)

DTMF signaling 7-8

gateway support for 5-3

music on hold (MoH) 7-23

phones 14-15

user input on phones 14-15

Smart Software Licensing 27-21

Smart Software Manager (SSM) 26-9, 27-21

SME 10-25, 10-26, 13-82, 25-12

SMTP 19-28

sn attribute 16-10

SNMP 15-10

snooping 4-8

SNR 21-46, 21-49

SOAP 20-19

SocialMiner 22-6, 22-7

softphone mode (audio on computer) 8-25

software

endpoints 8-22

media resource capacities 7-30

MTP resources 7-14

software as a service (SaaS) 11-26

Software Development Kit (SDK) 16-4

software eTokens 4-22

SPAN 23-2, 23-3

Spanning Tree Protocol (STP) 3-6

Spark 8-27, 8-37, 21-79, 21-108

Spark Calendar Service 21-38

Spark Call Service 21-41

Spark Hybrid Services 21-36

Spark Identity Service 21-36

Spark Room Series 8-17

speed dial presence 20-16

split tunneling 21-103

SRST 4-25, 7-44, 8-13, 8-19, 8-30, 8-36, 8-40, 8-42, 9-16, 10-15, 10-16, 10-19, 15-6

SRST Manager 10-21

SRSV 19-8

SRTP 3-53, 4-29

SSID 3-69, 3-72

SSM 26-9, 27-21

SSO 11-54, 16-1, 16-33, 16-35, 20-4, 20-7, 20-40, 20-66, 21-105, 25-20

standalone analog gateways 8-6

standalone server 3-27, 7-31

static ANI interface 15-15

static memory 25-4

stealth firewall 4-36

storage area networking (SAN) 10-58

STP 3-6

SUBSCRIBE calling search space 20-17

subscriber server 9-6

Sun ONE Directory Server 16-10, 16-16

supplementary services

design considerations 9-39

for H.323 endpoints 7-12

on gateways 5-5, 5-6

survey of wireless network 8-33

Survivable Remote Site Telephony (SRST) 4-25, 7-44, 8-13, 8-19, 8-30, 8-36, 8-40, 8-42, 9-16, 10-15, 10-16, 10-19, 15-6

Survivable Remote Site Telephony (SRST) Manager 10-21

Survivable Remote Site Voicemail (SRSV) 19-8

Switched Port Analyzer (SPAN) 23-2, 23-3

switches

port security 4-6

roles and features 3-3

switch port discovery 15-11

SX Series video endpoints 8-17

synchronization of

directories 16-10

presence servers 20-19

Unified CM database 16-31

system memory 25-4

T

Tail End Hop Off (TEHO) 14-71

TAPI 9-20

TEHO 14-71

Telecommunications Act 8-5

telephone record and playback (TRaP) 19-4

telephone user interface (TUI) 19-4

Telephony Service Provider (TSP) Audio 11-57

TelePresence

call admission control 13-59

call routing 14-53

dial plan 14-53

endpoints 4-28, 8-16, 8-17, 8-18

interoperability 8-20, 13-78

Quality of Service (QoS) 8-22, 13-78

TelePresence ISDN Link 5-3

TelePresence Management Suite (TMS) 11-52, 16-33, 27-18

TelePresence Management Suite Extension Booking API (TMSBA) 27-18

TelePresence Management Suite Extension for IBM Lotus Notes (TMSXN) 27-18

TelePresence Management Suite Extension for Microsoft Exchange (TMSXE) 11-52, 27-18

TelePresence Management Suite Provisioning Extension (TMSPE) 11-52, 27-20

termination of calls 7-4

test calls for 911 15-21

Tested Reference Configuration (TRC) 9-4, 10-55

Text Conference Manager 20-41

TFTP 3-25, 3-28, 4-24, 9-5, 9-20

third-party

IP phones 8-43

SIP phones 8-43

third-party CA certificates 4-30

Third-Party Open API 20-55

third-party XMPP clients 20-69

third-party XMPP clients and applications 25-21

time-of-day (ToD) routing 14-91

timer control mobile voicemail avoidance 21-55

timers for call signaling 5-14

time synchronization 3-33

TLS 4-20, 4-29

TMS 11-52, 16-33, 27-18

TMSBA 27-18

TMSPE 11-52, 27-20

TMSXE 11-52, 27-18

TMSXN 27-18

ToD 14-91

tokenless 4-22

tokens 16-51, 16-56

toll fraud mitigation 5-24

topology for call admission control 13-73

TPC 3-69

tracking domain 15-25, 15-26

traffic

bearer traffic 3-53

call control 3-57, 3-61

classification 3-4, 3-16, 3-75

conferencing and collaboration 25-8

contact centers 25-7

engineering 25-5, 25-6

planning for WebEx 11-33

prioritization 3-47

provisioning for 3-53

PSTN traffic patterns 25-39

queuing 3-18, 3-76

shaping 3-50

video bearer traffic 3-56

video calls 25-7

voice bearer traffic 3-53, 25-6

voice calls 25-6

transcoding

Cisco Unity 19-33

described 7-5

resources 7-6

transformations

caller ID 21-72

of calling and called numbers 14-58

translation of digits 14-24

translation patterns 14-24

Transmit Power Control (TPC) 3-69

transparent ASA firewall 4-36

Transport Layer Security (TLS) 4-20, 4-29

TRaP 19-4

TRC 9-4, 10-55

Trivial File Transfer Protocol (TFTP) 3-25, 3-28, 4-24, 9-5, 9-20

troubleshooting for clustering over the WAN 10-47

TRP 3-18, 7-15

trunks

architecture 6-2

comparing H.323 and SIP 6-3

described 6-1

features supported 6-3

SIP 6-5, 6-6, 7-16, 15-8

utilization of 27-10

Trusted Relay Point (TRP) 3-18, 7-15

TSP Audio 11-57

TUI 19-4

two-stage dialing 21-63, 21-65

Type-A phones 14-16

Type-B phones 14-18

U

UCS

high availability 9-21

QoS 3-20

virtualized servers 10-55

UDLD 3-6

UDP 3-48, 10-25

UDS 8-26, 16-6, 16-32, 20-8, 21-93

UDS proxy for LDAP 16-32

UN 5-6

unassigned DNs 14-68

unicast call flow 7-25, 7-28

unicast music on hold 7-17, 7-23, 7-40

UniDirectional Link Detection (UDLD) 3-6

Unified Analysis Manager 27-24

Unified Border Element 4-40

Unified CCE 22-3

Unified CCMP 22-8

Unified CCX 22-6

Unified CM

capacity planning 25-13

database synchronization 16-31

groups 10-48, 10-54

hardened platform 4-21

mixed mode 4-22

presence 20-14

sizing tool 9-23

Unified CM Assistant 18-19, 25-27

Unified CME

capacity planning 9-26, 25-49

design considerations 9-28

distributed call processing 10-25

interoperability with Unified CM 9-36

Unified CM Express (Unified CME)

capacity planning 9-26, 25-49

design considerations 9-28

distributed call processing 10-25

interoperability with Unified CM 9-36

Unified Communications Management Suite 27-1

Unified Communications Manager Assistant (Unified CM Assistant) 18-19

Unified Communications Manager Real-Time Monitoring Tool (RTMT) 27-24

Unified Communications System

applications and services layer 17-1

call routing layer 12-1

introduction 1-1

operations and serviceability layer 24-1

Unified Computing System (UCS)

high availability 9-21

QoS 3-20

virtualized servers 10-55

Unified Contact Center 22-1

Unified Contact Center Enterprise (Unified CCE) 22-3

Unified Contact Center Express (Unified CCX) 22-6

Unified Contact Center Management Portal (Unified CCMP) 22-8

Unified Customer Voice Portal (Unified CVP) 22-4

Unified CVP 22-4

Unified EIM 22-9

Unified E-Mail Interaction Manager (Unified EIM) 22-9

Unified IC 22-9

Unified Intelligence Center (Unified IC) 22-9

Unified MeetingPlace 25-44, 25-45

unified messaging ( see also messaging) 19-1

Unified Mobility 21-1, 21-47, 21-68, 21-107, 25-21, 25-52

Unified PM 27-13

Unified Provisioning Manager (Unified PM) 27-13

Unified Reporting 27-25

Unified Service Monitor (Unified SM) 27-8

Unified SM 27-8

Unified Survivable Remote Site Telephony (SRST) 10-16

Unified Web Interaction Manager (Unified WIM) 22-9

Unified WIM 22-9

uninterrupted power supplies (UPS) 3-12

Unity 19-1, 19-6, 19-19

Unity Connection 19-6, 19-17

Unity Express 19-22

Unity Telephony Integration Manager (UTIM) 19-40, 19-42

Universal Line Template 16-17

Universal Queue 22-7

Unsolicited Notify 7-8

Unsolicited SIP Notify (UN) 5-6

UP 3-75

UplinkFast 3-6

UPS 3-12

URI dialing 14-23, 14-49, 14-50, 14-52

URLs for WebDialer 18-38

user authentication 16-45

user control mobile voicemail avoidance 21-56

User Datagram Protocol (UDP) 3-48, 10-25

User Data Service (UDS) 8-26, 16-6, 16-32, 20-8, 21-93

user hold 7-19

UserID 16-10

user priority (UP) 3-75

users

application users 16-7

directory search base 16-13

end users 16-7

input on phones 14-15, 14-16, 14-18

UTIM 19-40, 19-42

V

V3PN 10-15, 10-24

VAD 25-40

VAF 3-49

variable length on-net dial plan 21-23

VATS 3-51

VCS

dial plan 14-53

directory integration 16-33

integration with Unified CM 14-74

TelePresence Management Suite (TMS) 27-18

VDS 23-3

video

bandwidth utilization 13-66

bearer traffic 3-56

call admission control 13-66, 13-78

customer care 22-22

endpoints 8-14, 15-20

gateways 5-11

interoperability 7-6, 8-20, 13-78

migration to Unified CM 26-11

over wireless LAN (WLAN) 21-78

Quality of Service (QoS) 8-22, 13-78

traffic characteristics 25-7

traffic classification 3-17

VLAN 4-5

Video Communication Server (VCS)

dial plan 14-53

directory integration 16-33

integration with Unified CM 14-74

TelePresence Management Suite (TMS) 27-18

videoconferencing 25-45

ViewMail for Outlook (VMO) 19-4

virtualization

of call processing 9-3

of Cisco Unity Connection 19-31

Virtualization Experience Media Engine (VXME) 8-42

virtualized servers 10-55, 26-9

Virtualized Voice Browser (VVB) 22-12

virtual LAN (VLAN) 3-4, 3-69

virtual machine 26-9

Virtual Private Network (VPN) 10-15, 10-24

Virtual Router Redundancy Protocol (VRRP) 3-9

virtual software switches 3-20

visiting cluster 18-14

VLAN

access control list (ACL) 4-32

number of devices per VLAN 3-4

separate VLANs for voice and data 3-69

video 4-5

voice 4-5, 4-26

VMO 19-4

VMware 3-20, 10-55

voice

bandwidth requirements 3-49

bearer traffic 3-53

gateways 5-1, 8-5

port integration 19-40, 19-42

termination 7-4

traffic 25-6

VLAN 4-5, 4-26

voice activity detection (VAD) 25-40

Voice-Adaptive Fragmentation (VAF) 3-49

Voice-Adaptive Traffic Shaping (VATS) 3-51

Voice and Video Enabled IPSec VPN (V3PN) 10-15, 10-24

voicemail

avoidance 21-55

Cisco Unity 19-1

Cisco Unity Express 19-22, 19-28

for local failover 10-53

mobile users 21-55

networking 19-28

single inbox 19-44

third-party systems 19-47

unified messaging 19-1

with Single Number Reach 21-55

voice messaging 19-1, 25-42

voice over IP (VoIP) 3-53

voice over the PSTN (VoPSTN) 10-22

Voice Profile for Internet Mail (VPIM) 19-28

voice quality 7-39

voice quality monitoring 27-8, 27-10

voice rtp send-recv command 15-18

voice traffic 25-6

VoiceXML (VXML) 21-60, 21-61

VoIP 3-53

VoPSTN 10-22

VPIM 19-28

VPN 4-30, 10-15, 10-24

VPN-less access 10-36

VPN-less secure remote connectivity 21-30

VRRP 3-9

vSphere 3-20

vSphere Distributed Switch (VDS) 23-3

VVB 22-12

VXI 25-13

VXME 8-42

VXML 21-60, 21-61

W

WAN

aggregation router 3-3

infrastructure 3-33

watcher lists 20-59

web access from IP phone 4-27

WebDialer 18-34, 25-27

WebEx 8-26, 11-26, 20-10, 21-79

WebEx Collaboration Cloud 11-26

WebEx Connect 25-20

WebEx Meeting Center Video Conferencing 11-34

WebEx Meetings 8-38, 21-108

WebEx Meetings Server 11-41

WebEx Messenger 20-64

weighted fair queuing 3-47

weights for call admission control 13-41

WEP 8-34

what’s new for this release

call admission control 13-1

call processing 9-2

call recording and monitoring 23-1

Cisco Unified Contact Center 22-2

deployment models 10-1

dial plan 14-2

endpoints 8-2

gateways 5-1

LDAP directory integration 16-2

mobility applications 21-3

network infrastructure 3-4

network management 27-2

presence 20-2

rich media conferencing 11-3

security 4-1

sizing considerations 25-2

system migration 26-2

Unified CM applications 18-2

white list 20-68

Wi-Fi Multimedia (WMM) 3-76

Wi-Fi Multimedia Traffic Specification (WMM TSPEC) 3-77

wildcard route pattern 14-26, 14-27

Windows Internet Naming Service (WINS) 3-27

wink start 8-6

WINS 3-27

Wired Equivalent Privacy (WEP) 8-34

wireless

access points 3-63

endpoints 3-65, 8-33

IP Phone 7921G 8-33

IP Phone 7925G 8-33

IP Phone 7925G-EX 8-33

IP Phone 7926G 8-33

IP phones 8-33

LAN 3-61

LAN controller (WLC) 3-64, 3-73

wireless LAN (WLAN) 3-61, 8-38

WLAN infrastructure 3-61, 8-38

WLC 3-64, 3-73

WMM 3-76

WMM TSPEC 3-77

X

XCP Text Conference Manager 20-41

XMPP clients 20-69, 25-21

Index

Symbols

! in route patterns 14-27

@ in route patterns 14-26

+ dialing 14-57

+E.164 numbering plan 14-75

Numerics

3500 Series Video Gateways 5-11

3900 Series SIP Phones 8-10

508 conformance 8-5

7800 Series Phones 8-8

7900 Series Phones 8-8

7905_7912 dial rules 14-20

7921G Wireless IP Phone 8-33

7925G-EX Wireless IP Phone 8-33

7925G Wireless IP Phone 8-33

7926G Wireless IP Phone 8-33

7940_7960_OTHER dial rules 14-20

802.1s 3-4

802.1w 3-4, 3-7

802.1X authentication 4-12

802.3af PoE 3-12

8800 Series Phones 8-9, 8-15

9.@ route pattern 14-26, 14-27

911 calls 14-70, 15-1

A

AA 19-22

AAR

dial plan considerations 14-70, 14-79

for video calls 5-34

for Voice over PSTN 10-22

with Cisco Unity 19-7

AC 18-42

access codes 14-80, 21-54

access control list (ACL) 4-32

accessibility of endpoint features 8-5

Access Layer 3-4

access lists for Single Number Reach calls 21-57

access numbers 21-65

access point (AP) 3-61, 3-63, 3-72, 8-33, 15-11

access tokens 16-56

ACL 4-32

Active Directory (AD) 16-10, 16-15, 16-20, 16-26

Active Directory Application Mode (ADAM) 16-12, 16-31

Active Directory Lightweight Directory Services (AD LDS) 16-22

AD 16-10, 16-15, 16-20, 16-26

ADAM 16-12, 16-31

Adaptive Security Appliance (ASA) 4-33, 4-39

addresses

flat 21-23

MAC 4-7

security 4-5

security issues 4-4

Address Resolution Protocol (ARP) 3-72, 4-11

AD LDS 16-22

Administrative XML Layer (AXL) 27-7

advanced formulas for bandwidth calculations 3-59

AFT 15-29

agent desktop 23-10

agents for call processing 10-25

Aggregation Services Router (ASR) 11-26

AHT 25-5

ALI 15-3, 15-7, 15-29

alias normalization 14-75

ALI Formatting Tool (AFT) 15-29

all trunks busy 15-17

analog

connection types 8-6

endpoints 8-5

gateways 5-2, 8-5

interface modules 8-6

standalone gateways 8-6

Analysis Manager 27-24

Analytics 27-12

anchoring calls in the enterprise 21-69

Android 8-37, 21-76, 21-90, 21-95

ANI 15-2, 15-7, 15-9, 15-14

annunciator 7-15

answer supervision 15-18

AnyConnect 21-109

AnyConnect Secure Mobility Client 8-38

AnyConnect VPN 21-103

AP 3-61, 3-63, 3-72, 8-33, 15-11

APNs 8-41, 21-99

Apple iOS 8-37, 21-99

Apple Push Notification service (APNs) 8-41, 21-99

application dialing rules 21-65

applications

Attendant Console 18-42

described 18-1

Extension Mobility 18-7, 18-28

for mobile users 21-1

IP Manager Assistant 18-19

IP Phone Services 18-2

security 4-41

Unified Communications Manager Assistant 18-19

WebDialer 18-34

applications and services layer 17-1

application users 16-7

architecture

applications and services layer 17-2

call control and routing 12-2

call processing 9-2

Cisco Jabber 8-23, 20-7

Cisco UC Integration for Microsoft Lync 8-27, 25-21

Cisco UC Integration for Microsoft Office Communicator 25-21

Cisco Unified Communications Manager Assistant 18-20, 18-22

Cisco Unified Contact Center 22-2

Cisco WebEx Connect 25-20

collaboration system 2-1

deployment models 10-4

directories 16-7

endpoints 8-2

Enterprise Feature Access 21-67

Extension Mobility 18-8

IP Phone Services 18-2

media resources 7-2

Mobile Voice Access 21-67

mobility clients and devices 21-77

operations and serviceability layer 24-2

presence 20-18

Service Advertisement Framework (SAF) 10-59

Single Number Reach 21-58

trunks 6-2

voice and video over WLAN 3-62

WebDialer 18-34, 18-37

wireless LAN 3-62

area code 14-80

ARP 3-72, 4-11

ASA 4-33, 4-39

ASR 11-26

Assistant Console 18-32

Assurance 27-4

Asynchronous Transfer Mode (ATM) 3-45, 10-15, 10-24

ATM 3-45, 10-15, 10-24

Attendant Console (AC) 18-42, 25-28

audio conferencing 11-4

audio on computer 8-25

audio sources 7-40

authentication

database 3-64

mechanisms 16-42

of phones 4-29, 8-34

of users 16-10, 16-22

Security Assertion Markup Language (SAML) 16-37

authentication and encryption 4-29

authorization code grant flow 16-50

authorization framework 16-45

authorization grants 16-49

auto-detection 9-36

auto-generated directory numbers 16-17

automated alternate routing (AAR)

dial plan considerations 14-70, 14-79

for video calls 5-34

for Voice over PSTN 10-22

with Cisco Unity 19-7

automated attendant (AA) 19-22

automatic line creation 16-17

Automatic Location Identification (ALI) 15-7, 15-29

Automatic Location Identifier (ALI) 15-3

Automatic Number Identification (ANI) 15-2, 15-7, 15-9, 15-14

average hold time (AHT) 25-5

AXL 27-7

B

BackboneFast 3-6

bandwidth

advanced formulas 3-59

best-effort 3-36

call control traffic 3-57, 3-58, 3-61

consumption 3-52, 3-54, 3-55

for Cisco Unity 19-32

for conferencing 11-33

for contact center 22-18

for shared line appearances 3-59

for video calls 13-66

for WebEx 11-33

general rule 10-44

guaranteed 3-35

management of 13-1

provisioning 3-19, 3-35, 3-52

requirements for call admission control 13-45

voice class requirements 3-49

Basic Directory Integration (BDI) 8-32, 8-40

BDI 8-32, 8-40

BE4000 9-2, 9-26, 25-49

BE6000 9-2, 9-23, 25-49

BE7000 9-2, 9-23, 25-49

beacons 3-73

Bearer Capabilities Information Element (bearer-caps) 5-14

bearer-caps command 5-14

bearer traffic 3-53

best-effort bandwidth 3-36

Best Effort Early Offer 6-22, 6-24, 7-10

best practices for

centralized call processing 10-16

Cisco Unified Communications Manager Express (Unified CME) 9-38

Cisco Unity 19-32

Cisco Unity Connection 19-32

Cisco Unity Express (CUE) 19-45

distributed call processing 10-25

LDAP synchronization 16-19

music on hold 7-39

single-site deployment 10-12

voice messaging 19-32

WAN design 3-34

BFD 11-31

BGP 11-31

BHCA 10-49, 25-5, 25-22, 25-50

BHCC 25-5

BIB 11-5, 23-6

Bidirectional Forwarding Detection (BFD) 11-31

bill-to number (BTN) 15-7

blade servers 10-56

BLF 20-16

blocking factor 25-5

blocking numbers 21-65

Bluetooth 3-70, 8-13, 8-20, 8-35, 8-40, 21-72

Border Gateway Protocol (BGP) 11-31

BPDU 3-6

branch office router 7-44

bridge protocol data unit (BPDU) 3-6

Bring Your Own Device (BYOD) Infrastructure 21-88

broadcast messages 18-47

B-Series Blade Server 10-56, 10-58

BTN 15-7

Built-in Bridge (BIB) 11-5, 23-6

bump in the wire 4-36

bursting 3-51

bursty traffic 25-6

Business Edition 9-2, 9-22, 9-23, 9-24, 9-26, 21-74, 25-49, 25-52

business-to-business communications 10-37

busy hour 25-5

busy hour call attempts (BHCA) 10-49, 25-5, 25-22, 25-50

busy hour call completions (BHCC) 25-5

busy lamp field (BLF) 20-16

BYOD 21-88

C

CAC ( see call admission control)

calendar integration for presence 20-51

call admission control

bandwidth management 13-1

bandwidth requirements 13-45

components 13-40

described 13-1

design considerations 13-73

dual data center 13-74

effective path 13-41

elements 13-40

enhanced locations 13-40

example bandwidth deductions per call 13-62

for contact center 22-19

for music on hold 7-41

for Session Management Edition (SME) 13-82

for TelePresence 13-59, 13-78

for video 13-66, 13-78

links 13-41, 13-42

locations 13-80

migration to Enhanced Locations CAC 13-71

moving devices to a new location 15-19, 21-15

MPLS cloud 13-75

paths 13-41

regions 13-46, 13-47

replication network 13-52

SIP trunks 13-60

topologies 13-73

weights 13-41

call anchoring 21-69

callback

for emergency services 15-15, 15-22

from the PSAP 15-15, 15-22

call center 22-1

Call Control Discovery (CCD) 10-59

call control traffic 3-57, 3-61

call detail record (CDR) 10-46, 25-15, 27-8

caller ID matching 21-65, 21-66, 21-69

caller ID transformations 21-72

call flows

multicast music on hold 7-23, 7-26

music on hold 7-23, 7-26

unicast music on hold 7-25, 7-28

Call Forward Unregistered (CFUR) 14-71

call hand-in 21-85

call handoff 21-85, 21-93

call hand-out 21-85, 21-93

calling line ID (CLID) 14-28

calling party number (CPN)

in 911 calls 15-7

localization 14-63

calling privileges 14-41

calling restrictions 14-41

calling search space 20-17

calling search spaces 14-41, 14-43, 20-17, 21-68

call management record (CMR) 10-46, 25-15, 27-8

call processing

agents 10-25

architecture 9-2

capacity planning 9-23

centralized 10-12, 19-6, 19-11, 22-12, 27-27

design considerations 9-26

distributed 10-23, 22-14, 27-28

guidelines 9-1

hardware platforms 9-4

high availability 9-13

redundancy 5-3, 9-14

subscriber server 9-6

Call Processing Language (CPL) 5-24

call routing

architectural layer 12-1

for emergency calls 15-26

inbound 21-80

outbound 21-81

calls

911 15-1

classification of 14-28

dual control 10-40

emergency 14-70, 15-1

forwarding 14-44

history 20-16

hold 7-19

inbound 5-32

monitoring 23-1

music on hold 7-17

outbound 5-33

pickup at desk phone 21-50

pickup at remote destination phone 21-51

point-to-point 21-99

preservation of 5-9

privileges 14-41

queuing 22-2

recording 23-1

routing 5-32, 5-33, 14-22, 15-26

signaling 5-14

Call Service Aware 21-41

Call Service Connect 21-41

calls per second (cps) 25-5

CAM 4-7

CAMA 15-9

campus

access switch 3-3

deployment model 10-10, 27-26

infrastructure requirements 3-1

capacity planning

applications and serviceability layer 17-4

Attendant Console 18-47, 25-28

Business Edition 9-23, 9-24, 25-49

by product 25-13

call processing 9-23

call recording and monitoring 23-10

call routing 12-3

call traffic 25-22

Cisco IM and Presence 25-33

Cisco mobility clients and devices 21-110

Cisco Prime Collaboration 25-48

Cisco Prime Collaboration Analytics 25-49

Cisco Prime Collaboration Assurance 25-48

Cisco UC Integration for Microsoft Lync 25-21

Cisco Unified Communications Manager Express (Unified CME) 9-26, 25-49

Cisco WebEx Connect 25-20

Cisco WebEx Messenger service 20-68

clusters 25-14

codecs 25-40

collaboration clients and applications 25-17

collaboration system 2-4

conferencing 25-44

contact center 22-21

CTI applications 9-32, 25-23

deployment models 10-6

design and deployment considerations 25-1

dial plan 25-23

emergency services 25-36

endpoints 8-44, 25-16

Extension Mobility 18-17, 25-26

factors to consider 25-9

gateways 25-38

instant messaging storage requirements 20-49

IP Phone Services 18-6

LDAP directory integration 25-31

locations 25-14

media resources 7-30, 25-28

megacluster 25-32

music on hold (MoH) 7-31, 7-33, 25-30

operations and serviceability layer 24-3

performance overload 25-40

performance tuning 25-41

phones 8-44

presence 25-33

regions 25-14

servers 25-14

sizing tools 25-10

tools 9-23, 25-10

Unified CM 25-13

Unified CM Assistant 18-26, 25-27

Unified CM servers 9-23

Unified MeetingPlace 25-44, 25-45

Unified Mobility 21-74, 25-21

videoconferencing 25-45

voice activity detection (VAD) 25-40

voice messaging 25-42

WebDialer 18-40, 25-27

WebEx 11-33

wireless networks 3-68, 8-34

XMPP clients 25-21

CAPWAP 3-63

CAR 10-46

CA-signed certificates 4-17

CCA 3-73, 11-31

CCD 10-59

CDI 8-32, 8-40, 21-92

CDP 4-5

CDR 10-46, 25-15, 27-8

CDR Analysis and Reporting (CAR) database 10-46

Centralized Automatic Message Accounting (CAMA) 15-9

centralized call processing

centralized messaging 19-6

deployment model 10-12, 22-12, 27-27

distributed messaging 19-11

migration to 26-5

Voice over the PSTN 10-22

centralized IM and Presence deployment 20-32

centralized messaging 19-4, 19-6, 19-14, 19-21

CER 14-70, 15-10, 15-19

certificate management 4-14

Certificate Trust List (CTL) 4-23

CFUR 14-71

channels for wireless devices 3-69

chat rooms 20-41

CIR 3-51

Cisco AnyConnect VPN 21-103

Cisco Business Edition 9-2, 9-22, 9-23, 9-26, 21-74, 25-49, 25-52

Cisco Directory Integration (CDI) 8-32, 8-40, 21-92

Cisco Discovery Protocol (CDP) 4-5

Cisco Emergency Responder (CER) 14-70, 15-10, 15-19

Cisco EnergyWise Technology 3-13

Cisco Expressway 21-30, 25-37

Cisco IM and Presence 20-18, 25-33

Cisco IOS software MTP 7-14

Cisco IP Voice Media Streaming Application 7-15, 25-28

Cisco Jabber 8-23, 20-7, 21-90, 21-95

Cisco LEAP 8-34

Cisco Meeting Server 11-7

Cisco Mobile 21-90, 21-95

Cisco Mobile iPhone 21-95

Cisco Network Analysis Module (NAM) 27-9

Cisco Option Package (COP) 26-9

Cisco Paging Server 18-47

Cisco Prime 27-1

Cisco Prime Collaboration 25-48

Cisco Prime Collaboration Analytics 25-49

Cisco Prime Collaboration Assurance 25-48

Cisco Prime Unified Provisioning Manager (Unified PM) 27-13

Cisco Prime Unified Service Monitor (Unified SM) 27-8

Cisco Proprietary RTP 7-8

Cisco Spark 8-27, 8-37

Cisco Spark Room Series 8-17

Cisco UC Integration for Microsoft Lync 8-27, 25-21

Cisco UC Integration for Microsoft Office Communicator 25-21

Cisco Unified Analysis Manager 27-24

Cisco Unified Border Element 4-40

Cisco Unified Communications Management Suite 27-1

Cisco Unified Communications Manager Express (Unified CME)

capacity planning 9-26, 25-49

design considerations 9-28

distributed call processing 10-25

interoperability with Unified CM 9-36

Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT) 27-24

Cisco Unified Computing System (UCS) Platform 10-55

Cisco Unified Contact Center 22-1

Cisco Unified Contact Center Enterprise (Unified CCE) 22-3

Cisco Unified Contact Center Express (Unified CCX) 22-6

Cisco Unified Contact Center Management Portal (Unified CCMP) 22-8

Cisco Unified Customer Voice Portal (Unified CVP) 22-4

Cisco Unified E-Mail Interaction Manager (Unified EIM) 22-9

Cisco Unified Intelligence Center (Unified IC) 22-9

Cisco Unified MeetingPlace 25-44, 25-45

Cisco Unified Mobility 21-1, 21-47, 21-107, 25-21, 25-52

Cisco Unified Reporting 27-25

Cisco Unified SRST Manager 10-21

Cisco Unified Survivable Remote Site Telephony (SRST) Manager 10-21

Cisco Unified Web Interaction Manager (Unified WIM) 22-9

Cisco Unity 19-1, 19-6, 19-19

Cisco Unity Connection 19-6, 19-17, 19-34

Cisco Unity Express (CUE) 19-22

Cisco Unity Personal Assistant 19-4

Cisco Unity Telephony Integration Manager (UTIM) 19-40, 19-42

Cisco Voice Transmission Quality (CVTQ) 27-8

Cisco WebEx Connect 25-20

Cisco WebEx Meeting Center Video Conferencing 11-34

Cisco WebEx Meetings Server 11-41

classification of

calls 14-28

traffic 3-4, 3-16, 3-75

Class of Service (CoS) 3-4

clear channel assessment (CCA) 3-73

CLEC 15-6

CLID 14-28

Client Matter Code (CMC) 14-29

clients

mobility clients and devices 21-76

clipping 10-16

cloud architecture 11-26

cloud-based deployment model 20-12

Cloud Connected Audio (CCA) 11-31

cloud services 21-34

clustering over the WAN

Cisco Unity 19-14, 19-16

CTI applications 9-31

described 10-43

failover with Cisco Unity 19-18

for contact center 22-15, 27-29

local failover 10-47

music on hold 7-47

presence 20-29

remote failover 10-54

troubleshooting 10-47

WAN considerations 10-44

with Cisco Unity 19-19

clusters

design guidelines 9-5

Emergency Responder (ER) 15-13, 15-26

for presence servers 20-19

for Unified CM 9-5

guidelines for 9-12

home 18-14

home cluster 18-18

maximum capacity 25-14

redundancy 9-16

server nodes 9-6

services 9-5

visiting 18-14

CMC 14-29

CMR 10-46, 11-34, 11-49, 25-15, 27-8

CMR Hybrid

personal meeting room 11-49

codecs

capacity planning 25-40

complexity modes 7-4

flex mode 7-4

for music on hold 7-39

low bit-rate (LBR) 7-37

collaboration

clients 20-5

clients and applications 25-17

conferencing 25-44

contact management 8-26

Jabber desktop clients 8-23, 20-7

LDAP directory integration 8-26, 20-9

third-party XMPP clients and applications 25-21

Collaboration Cloud 11-26

Collaboration Meeting Room (CMR) 11-49

Collaboration Meeting Rooms (CMR) 11-34

Collaboration Sizing Tool 9-23, 25-10

collaboration system components and architecture 2-1

collaborative conferencing 25-44

co-located DHCP server 3-26

COM 16-4

combined deployment models for messaging 19-13

Committed Information Rate (CIR) 3-51

common locations 13-53

Communicator 8-22

competitive local exchange carrier (CLEC) 15-6

complexity modes for codecs 7-4

complexity of the database 25-14

Component Object Model (COM) 16-4

components of

Device Mobility 21-16

messaging system 19-2

presence 20-3

compressed Real-Time Transport Protocol (cRTP) 3-46, 3-48

Computer Telephony Integration (CTI) 9-7, 9-20, 9-28, 19-22, 25-23

Conference Now 11-5

conferencing

collaborative 25-44

conference bridges 7-14

described 11-1

hardware 9-37

rich media 11-1

security 4-40

traffic 25-8

configuration examples for

lobby phone security 4-43

Unified CME 9-36

configuration for mobile client users

simplified method 21-87

conformance with Section 508 8-5

connectivity options for the WAN 10-15, 10-24

console

for attendants 18-42

for Unified CM Assistant assistant 18-32

contact center

described 22-1

gateway sizing 25-39

traffic patterns 25-7

contact lists 20-59

contact management 8-26, 20-59

Contact Sharing 22-10

contact sources 8-32, 8-40

content-addressable memory (CAM) 4-7

Context Service 22-10

Control and Provisioning of Wireless Access Points (CAPWAP) 3-63

control signaling 3-57, 3-61

COP 26-9

Core Layer 3-11

co-resident

DHCP 3-27

MoH 7-31

core switch 3-3

CoS 3-4

CPL 5-24

CPN 15-7

cps 25-5

CPU usage 25-4

cRTP 3-46, 3-48

C-Series Rack-Mount Server 10-58

CTI 9-7, 9-20, 9-28, 19-22, 25-23

CTI Manager 9-5, 9-7, 9-20

CTI-QBE 19-22

CTI Remote Device 9-28

CTI route points 7-13

CTL 4-23

CUE 19-22

customer care using video 22-22

cutover 26-1

CVTQ 27-8

D

DAI 4-10, 4-11

database

complexity 25-14

replication 9-9

synchronization with Unified CM 16-31

data centers

security 4-37

server farm 3-12

Delayed Offer 6-18, 7-9

delay of packets 10-44, 10-46

Delivery Traffic Indicator Message (DTIM) 3-71

Demilitarized Zone (DMZ) 4-44

deployment models

campus 10-10, 27-26

clustering over the WAN 7-47, 10-43, 19-19, 20-29, 22-15, 27-29

combined for messaging 19-13

described 10-1

DHCP 3-26

federation 20-36

for Cisco Jabber 20-10

for Cisco Unity 19-3

for Cisco Unity Express 19-22

for contact center 22-12

for network management 27-26

for presence 20-26

for presence servers 20-22

for Unified CME 9-38

media resources 7-36

messaging and call processing combinations 19-5

multisite with centralized call processing 7-37, 7-43, 10-12, 22-12, 27-27

multisite with distributed call processing 7-38, 7-47, 10-23, 22-14, 27-28

music on hold 7-43

Service Advertisement Framework (SAF) 10-59

Session Management Edition 10-26

single cluster 20-26

single site 7-36, 7-43, 10-10, 22-12, 27-26

site-based 10-6

Unified Computing System (UCS) 10-55

virtualized servers 10-55, 10-59

voice over the PSTN 10-22

design criteria 10-6

designing for performance 25-9

deskphone control mode (using deskphone for audio) 8-25

deskphone for audio 8-25

desk phone pickup 21-50

desk phones 8-8

destination of a call 14-80

device location discovery 15-10

device mobility

dial plan 21-21

feature components and operation 21-16

Group 21-16

Info 21-16

operation flowchart 21-20

operation of 21-20

parameter settings 21-18

Physical Location 21-16

settings 21-19

Device Mobility Group 21-19

devices

mobility 8-36, 15-19, 21-15

pools 10-48, 10-54

route group 14-30

Device Security Profile 18-14

DFS 3-69

DHCP

binding information 4-10

deployment options 3-26

described 3-24

lease times 3-25

Option 150 3-25

servers 3-27

Snooping 4-8, 4-10

starvation attack 4-10

dial plan

+ dialing 14-57

911 calls 15-1

application dialing rules 21-65

architecture 14-3

Call Forward Unregistered (CFUR) 14-71

calling party settings 14-59

calling privileges 14-41

call routing 14-22

capacity planning 25-23

design considerations 21-21

device mobility 21-21

elements 14-13

emergency call string 15-16

Extension Mobility 14-84

for Device Mobility 21-21

for mobility 21-82

for software-based endpoints 8-31

for Unified CM Assistant 18-29

functions 14-1

fundamentals 14-3

globalized numbers 14-56, 14-62

international calls 14-27

localized call egress 14-63

localized call ingress 14-61

local route group 14-57

protection 5-24

shared line appearance 15-22

Tail End Hop Off (TEHO) 14-71

transformations 14-58

Unified Mobility 21-68

variable length on-net dialing 21-23

Video Communication Server (VCS) 14-53

dial rules 14-16, 14-18, 14-20, 21-65

dial via office (DVO) 21-86, 21-96

dial via office forward (DVO-F) 21-99

dial via office reverse (DVO-R) 21-97

DID 15-7

Differentiated Services Code Point (DSCP) 3-4, 3-47, 3-75, 13-81

digital gateways 5-3

digital networking 19-29

digital signal processor ( see DSP resources)

digit manipulation 5-33, 14-24, 14-28

digit prefixing 21-66

Direct Inward Dial (DID) 15-7

directories

access 16-4, 16-6, 21-92

architecture 16-7

authentication of users 16-10, 16-22

filtering 16-28

for Unified CM Assistant 18-33

high availability 16-31

integration with IP telephony system 16-1, 16-3, 25-31

integration with Unified CM 16-7

LDAP 16-1, 25-31

schema 16-1

search base 16-13

searches 8-27

security 16-19

sn attribute 16-10

synchronization 16-10, 16-28

URI dialing 14-23, 14-50

UserID 16-10

directory numbers, auto-generated 16-17

directory URI 14-49

distortion 3-70

distributed call processing 10-23, 10-25, 22-14, 27-28

distributed messaging 19-4, 19-11, 19-16

Distribution Layer 3-9

DMVPN 3-35

DMZ 4-44

DNS 3-23

Domain Name System (DNS) 3-23

DSCP 3-4, 3-47, 3-75, 13-81

DSP resources

described 7-4

PVDM 7-30

DTIM 3-71

DTMF

conversion of 7-7

gateway capabilities 5-3

methods supported by endpoints 7-7

on H.323 gateways 7-13

on SIP gateways 7-12

Relay 5-5, 7-13

DTPC 3-72

dual call control 10-40

dual data center 13-74

dual-mode

clients 21-90, 21-95

phones and clients 21-76

dual tone multifrequency (DTMF) 5-3, 5-5, 7-7

duplex media 7-30

duplex unicast MoH 7-30

DVO 21-86, 21-96

DVO-F 21-99

DVO-R 21-97

DX6 Series video endpoins 8-15

DX Series video endpoins 8-10

dynamic ANI interface 15-14

Dynamic ARP Inspection (DAI) 4-10, 4-11

Dynamic Frequency Selection (DFS) 3-69

Dynamic Host Configuration Protocol (DHCP) 3-24, 4-8, 4-10

dynamic memory 25-4

Dynamic Multipoint VPN (DMVPN) 3-35

Dynamic Transmit Power Control (DTPC) 3-72

E

E.164 15-7, 15-14, 19-37

E911 15-1, 15-6

Early Offer 6-19, 7-9

ECC variables 22-8

ECDSA 4-16

EDI 8-32, 8-40

effective path 13-41

efficiency of links 3-48

ELCAC 13-40, 13-85

elements of a dial plan 14-13

ELIN 15-13, 15-14

Elliptical Curve Digital Signature Algorithm (ECDSA) 4-16

EMCC 18-9, 18-18, 25-26

emergency call routing 15-27

emergency calls 14-70, 15-1

emergency call string 15-16

emergency location identification number (ELIN) 15-13, 15-14

Emergency Responder 14-70, 14-71, 15-10, 15-19

emergency response location (ERL) 15-13, 15-14, 15-19

emergency services 15-1, 21-83, 25-36

eMWI 19-38

encryption

for phones 4-29

for security 4-19, 4-29

for signaling 3-58, 3-59

for wireless endpoints 8-34

endpoints

analog gateways 8-5

architecture 8-2

capacity planning 8-44, 25-16

design considerations 8-44

directory access 16-4

high availability 8-43

immersive video 8-18

mobile 8-37

multipurpose video 8-16

off premises 15-21

personal video 8-15

Section 508 conformance 8-5

security 4-25

software-based 8-22

supplementary services 7-12

telepresence 4-28, 8-16, 8-17, 8-18

types of 8-1

video 8-14, 15-20

wireless 3-65, 8-33

end users 16-7, 20-3

Energy conservation 3-13

EnergyWise Technology 3-13

Enhanced Directory Integration (EDI) 8-32, 8-40

Enhanced Location CAC 13-40, 13-85

Enhanced Message Waiting Indicator (eMWI) 19-38

Enhanced SRST 8-13, 8-30, 8-36, 8-40, 8-42

Enhanced SRST (E-SRST) 8-19, 10-16

Enhanced SRST (E-SRST) 10-19

Enhanced Survivable Remote Site Telephony (E-SRST) 10-16

enterprise caller ID 21-83

Enterprise Feature Access 21-46, 21-52, 21-63, 21-65

enterprise groups 16-19

equations for calculating

bandwidth 3-57, 3-59

Business Edition device capacities 25-50

CPU usage 25-4

CTI resource requirements 25-24

memory usage 25-4

music on hold server capacity 7-32

ERL 15-13, 15-14, 15-19

Erlang 25-6

Erlang blocking factor 25-6

error rate 10-47

E-SRST 8-19, 10-16, 10-19

ESXi Hypervisor. 26-10

eTokens 4-22

ettercap virus 4-11

Exchange Web Services Calendar 20-53

Expressway 4-41, 13-85, 21-30, 21-101, 21-103, 25-37

EX Series video endpoints 8-16

Extend and Connect 8-32

Extended Call Context (ECC) 22-8

Extensible Authentication Protocol (EAP) 8-34

extensible messaging 20-57

Extension Mobility (EM)

capacity planning 25-26

described 18-7

dial plan 14-84

interactions with Unified CM Assistant 18-28

Extension Mobility Cross Cluster (EMCC) 18-9, 18-18, 25-26

EMCC 13-73

external MoH source 7-22

F

FAC 14-29

factors that affect sizing 25-9

failover

Cisco Unity 19-17, 19-18

clustering over the WAN 10-47, 10-54

scenarios 18-5

fallback mode 7-46

Fast Start 7-12

fax

gateway support for 5-3, 5-37

interface modules 8-6

FCoE 10-56, 10-57

Feature Group Template 16-17

federated deployment 20-36

federation between domains 20-36

Fibre Channel over Ethernet (FCoE) 10-56, 10-57

filtering for directory synchronization and authentication 16-28

filter strings for LDAP directories 16-31

Finesse 22-7

firewalls

access control lists 20-68

around gateways 4-39

bump in the road 4-36

centralized deployment 4-44

described 4-33

routed mode 4-35

stealth mode 4-36

transparent mode 4-36

Firewall Services Module (FWSM) 4-33, 4-39

firmware upgrades for Cisco IP Phones 8-11

flash used for music on hold 7-44

flat addressing 21-23

flex mode for codecs 7-4

Forced Authorization Codes (FAC) 14-29

Foreign Exchange Office (FXO) 15-9

forwarding calls 14-44

Frame Relay 3-45, 10-15, 10-24

FWSM 4-33, 4-39

FXO 15-9

G

gain settings 5-32

GARP 4-11

gatekeeper

call admission control 10-25

Gateway Load Balancing Protocol (GLBP) 3-10

gateways

911 services 15-17

additional documentation 25-42

all trunks busy 15-17

analog 5-2, 8-5

automated alternative routing 5-34

blocking 15-17

call recording 23-7

capabilities 5-14

capacity planning 25-38

Cisco Unified Videoconferencing 3500 Series Video Gateways 5-11

configuration in Unified CM 5-13

contact center sizing 25-39

core feature requirements 5-5

digital 5-3

digit manipulation 5-33

firewalls 4-39

for local failover 10-53

for video telephony 5-11

placement 15-17

protocols 5-3

redundancy 5-9

security 4-38

selection of 5-3

service prefixes 5-34

SIP 5-6, 5-11

standalone 8-6

types of 5-2

voice applications 5-1, 8-5

VoiceXML 21-60, 21-61

GDPR 14-11, 14-47, 14-72

general security 4-2

GeoDNS 5-26

geographical diversity 10-9

geolocations 14-92

GLBP 3-10

GLO 26-7

Global Dial Plan Replication (GDPR) 14-11, 14-47, 14-72

globalized dial plan 14-56, 14-62

Global Licensing Operations (GLO) 26-7

Global Site Backup (GSB) 11-26, 11-30

glossary 1-1

grant flows 16-49

Gratuitous Address Resolution Protocol (GARP) 4-11

ground start 8-6

groups for

call routing 14-30

Emergency Responder (ER) 15-22, 15-24

gateways 25-38

media resources 7-1

Unified CM redundancy 9-14

GSB 11-26, 11-30

guaranteed bandwidth 3-35

H

H.245 Alphanumeric 7-8

H.245 Signal 7-8

H.323

call hairpinning 9-36

call preservation enhancements 5-9

Fast Start 7-12

gateways 5-3

supplementary services 7-12

trunks 6-3

hairpinning 9-36, 21-61

hand-in of a call 21-85

handoff of calls 21-85, 21-93

hand-out of a call 21-85, 21-93

hardware

media resource capacities 7-30

MTP resources 7-15

music on hold 7-31

types of platforms 9-4

hardware USB eTokens 4-22

headers for voice packets 3-53

high availability

applications and serviceability layer 17-3

Attendant Console 18-45

Business Edition 9-22

call processing 9-13

call routing 12-3

Cisco mobility clients and devices 21-109

collaboration system 2-4

contact center 22-17

CTI 9-32

deployment models 10-5

directories 16-31

endpoints 8-43

Enterprise Feature Access 21-68

Extension Mobility 18-15

hardware platforms 9-13

IP Phone Services 18-5

media resources 7-34, 7-35

Mobile Voice Access 21-68

music on hold 7-36

network connectivity 9-13

network services 3-4

operations and serviceability layer 24-3

phones 8-43

presence 20-21

requirements 10-7

Single Number Reach 21-58

Survivable Remote Site Telephony (SRST) 9-16

transcoders 7-36

Unified CM 9-14

Unified CM Assistant 18-24

Unified Computing System (UCS) 9-21

voice services 10-16

WebDialer 18-39

WebEx 11-30

wireless LAN 3-66

history of calls 20-16

hold 7-17, 7-19

holdee 7-18

holder 7-18

home cluster 18-14, 18-18

Hot Standby Router Protocol (HSRP) 3-10, 10-25

HSRP 3-10, 10-25

HTTPS 19-30

hub-and-spoke topology 3-3, 3-34

hybrid deployment model 20-13

hybrid services 21-34

hypervisor 3-20, 10-55

I

I/O modules 10-57

IButton 14-21

ICCS 9-9, 10-45, 10-49

ICMP 5-11

identity management 16-1, 16-33

Identity Provider (IdP) 16-33

IdP 16-33

IDS 4-39, 10-45

IM and Presence 20-1, 25-33

immediate start 8-6

immersive video endpoints 8-18

impairments without QoS 3-19

implicit grant flow 16-49

IM push notifications 21-99

inbound calls 5-32

InformaCast 18-47

Informix Dynamic Server (IDS) 10-45

infrastructure ( see network infrastructure)

Initial Trust List (ITL) 4-23

inline power 3-12

instant messaging 20-1, 20-41, 20-49

Intelligent Proximity 8-13, 8-20, 8-40, 21-72, 21-107

Intelligent Session Control 21-70

interactive voice response (IVR) 10-12

interface modules 8-6

interface types for 911 calls 15-7

interference to wireless communications 3-70

international calls 14-27

Internet Control Message Protocol (ICMP) 5-11

interoperability 8-20, 9-36, 9-40, 13-78

inter-VLAN routing 8-19, 8-30

Intra-Cluster Communication Signaling (ICCS) 9-9, 10-45, 10-49

introduction 1-1

Intrusion Detection System (IDS) 4-39

IOS software MTP 7-14

IP/VC 3500 Series Video Gateways 5-11

IP addresses and security 4-4

IP Communicator 8-22

iPhone 8-37, 21-76, 21-90, 21-95

IPMA 18-19

IP Manager Assistant (IPMA) 18-19

IP phones 8-8

IP Phone Services 18-2, 25-25

IP Precedence 3-4, 3-47

IPSec 10-15, 10-24

IP Security Protocol (IPSec) 10-15, 10-24

IPv6

security 4-5

with Cisco Unified Provisioning Manager (Unified PM) 27-17

with Cisco Unity Connection 19-43

IPVMS 25-28

IP VOICE feature set 9-36

IP Voice Media Streaming Application 7-3, 7-14, 7-15, 25-28

ISDN 10-16, 10-17

ISDN Link 5-3

ITL 4-23

IVR 10-12

IX5000 Series immersive video system 8-18

J

Jabber

call handoff 21-93

clients 25-18

deployment models 20-10

Desktop Client Cache 8-27

desktop clients 8-23, 20-7, 25-17

desktop video 8-15

dial via office (DVO) 21-96

for Android and Apple iOS 8-37, 21-90

for mobile devices 21-76

interactions with Cisco Unified Mobility 21-107

WLAN considerations 21-95

Jabber Identifier (JID) 20-3

Jabber Service Discovery 21-91

JID 20-3

jitter 10-44

JTAPI 9-20

K

Key Press Markup Language (KPML) 7-8, 14-16, 14-18

KPML 7-8, 14-16, 14-18

L

LAN infrastructure 3-4

Layer 2 3-4, 10-25

Layer 3 3-4

layers of security 4-3

LBM 13-41, 13-48

LBM Hub 13-41, 13-52

LBR 7-37

LCR 5-36

LDAP 8-26, 8-27, 9-9, 16-1, 16-32, 20-9, 25-31

LDN 15-7

LEAP 8-34

leased lines 3-45, 10-15, 10-24

lease times for DHCP 3-25

least-cost routing (LCR) 5-36

LEC 15-2, 15-5, 15-17

LFI 3-46, 3-48, 3-49

Lightweight Access Point Protocol (LWAPP) 3-63

Lightweight Directory Access Protocol (LDAP) 9-9, 16-1, 16-32, 25-31

Lightweight Directory Services 16-22

Limit Client Power setting on access points 3-72

line appearances 3-59

line speed mismatch 3-51

link efficiency 3-48

link fragmentation and interleaving (LFI) 3-46, 3-48, 3-49

links for call admission control 13-41, 13-42

listed directory number (LDN) 15-7

Live Communications Server 2005 20-62

LLQ 3-46, 3-47

LMHOSTS file 3-23

load balancing 3-31, 9-19

lobby phone security 4-43

Local Exchange Carrier (LEC) 15-2, 15-5, 15-17

local failover deployment model 10-47

localization of calling party number 14-63

localized call egress 14-63

localized call ingress 14-61

local route group 14-31, 14-57

Location and Link Management Cluster 13-56

location discovery for emergency calls 15-10

locations

common 13-53

defined 13-41

enhanced 13-40

for video endpoints 13-80

maxiumum number 25-14

shadow location 13-55

shared 13-53

Locations Bandwidth Manager (LBM) 13-41, 13-48

Locations Bandwidth Manager Hub 13-41, 13-52

logical partitioning 14-60, 14-92

loop start 8-6

low bit-rate (LBR) codecs 7-37

low-latency queuing (LLQ) 3-46, 3-47

LWAPP 3-63

Lync 8-27

M

MAC address 4-7

managed file transfer (MFT) 20-44

manipulation of digits 14-24

Master Street Address Guide (MSAG) 15-3

maximum simultaneous calls 25-5

MDM 20-6

Mean Opinion Score (MOS) 27-8

Media Gateway Control Protocol (MGCP) 5-3

media resource group (MRG) 7-34

media resource group list (MRGL) 7-34

Media Resource Manager (MRM) 7-2

media resources

architecture 7-2

capacity planning 7-30, 25-28

deployment models 7-36

described 7-1

design guidelines 7-34

for local failover 10-53

hardware and software capacities 7-30

high availability 7-34, 7-35

PVDM 7-30

security 4-38

server 9-7

voice quality 7-39

Media Routing Domain (MRD) 22-7

Media Streaming Application 7-3, 7-14, 7-15, 25-28

media termination point (MTP)

conference bridges 7-14

described 7-7

types 7-14

with SIP trunk 6-6

media transparency 6-24

meeting room, personal 11-34, 11-49

Meeting Server 11-7

megacluster 9-25, 10-4, 25-32

memory usage 25-4

Message Waiting Indicator (MWI) 19-22

messaging

bandwidth management 19-32

centralized 19-4, 19-6, 19-14, 19-21

Cisco Unity 19-1

combined deployment models 19-13

deployment models 19-3

distributed 19-4, 19-11, 19-16

failover 19-17, 19-18

redundancy 19-17

system components 19-2

MFT 20-44

MGCP 5-3

Microsoft Active Directory (AD) 16-10, 16-15, 16-20, 16-26

Microsoft Active Directory Application Mode (ADAM) 16-12, 16-31

Microsoft Communications Server 20-62

Microsoft Lync 8-27, 25-21

Microsoft Office Communicator 20-62

Microsoft ViewMail for Outlook (VMO) 19-4

mid-call features 21-52, 21-84

migration

to Enhanced Locations CAC 13-71

to IP Telephony 26-1

to Unified CM 26-1

MISTP 3-4

mixed mode 4-22

MLP 3-46

MLPP 7-15

MLTS 15-2

mobile and remote access 21-101, 21-103

mobile and remote access (MRA) 16-52

Mobile Connect

described 21-46

mobile endpoints 8-37

Mobile Voice Access

access numbers 21-65

architecture 21-67

described 21-46, 21-59, 21-72

functionality 21-60

hairpinning 21-61

IVR VoiceXML gateway 21-60

number blocking 21-65

redundancy 21-68

Mobile Voice capabilities 8-13, 8-20, 8-40, 21-107

Mobility

applications 21-1

clients and devices 21-76

cloud services 21-34

described 21-1, 21-68

dial plan 21-82

emergency services 21-83

guidelines for deploying 21-73

hybrid services 21-34

integration with presence 20-55

softkey method of call hand-out 21-93

voicemail avoidance 21-55

modeling of computer systems 25-3

models for deployments ( see deployment models)

modems, gateway support for 5-3, 5-37

MoH 7-17, 10-53, 25-30

monitoring calls 23-1

MOS 27-8

moves, adds, and changes 15-10

MPLS 3-33, 3-45, 10-15, 10-24

MPLS cloud 13-75

MRA 16-52

MRD 22-7

MRG 7-34

MRGL 7-34

MRM 7-2

MSAG 15-3

MTLS 4-20

MTP

conference bridges 7-14

described 7-7

hardware resources 7-15

software resources 7-14

types 7-14

with SIP trunk 6-6

multicast music on hold 7-17, 7-22, 7-23, 7-26, 7-39, 7-40, 7-44

multicast traffic on WLAN 3-71

multicast voice messages 18-47

multichannel support 22-9

multi-forest LDAP synchronization 16-22

Multilevel Precedence Preemption (MLPP) 7-15

multi-line telephone system (MLTS) 15-2

Multilink Point-to-Point Protocol (MLP) 3-46

multipath distortion 3-70

Multiple Device Messaging (MDM) 20-6

Multiple Instance Spanning Tree Protocol (MISTP) 3-4

multiple local route groups 14-34

multiple Unified CM servers 19-21

Multiprotocol Label Switching (MPLS) 3-33, 3-45, 10-15, 10-24

multipurpose video endpoints 8-16

multi-server certificates 4-18

multisite deployment model

with centralized call processing 7-37, 7-43, 10-12, 22-12, 27-27

with distributed call processing 7-38, 7-47, 10-23, 22-14, 27-28

music on hold (MoH) 7-17, 10-53, 25-30

Mutual TLS (MTLS) 4-20

MWI 19-22

MX Series video endpoints 8-16

N

NAM 27-9

Named Telephony Event (NTE) 5-6, 7-7

NAT 4-37

National Emergency Number Association (NENA) 15-13, 15-29

Native Emergency Call Routing 15-27

native interoperability for video 13-78

native transcoding with Cisco Unity 19-33

NENA 15-13, 15-29

Network Address Translation (NAT) 4-37

Network Analysis Module (NAM) 27-9

network hold 7-19

network infrastructure

access layer 3-4

core layer 3-11

distribution layer 3-9

high availability 3-4

LAN 3-4

network management 27-4

requirements 3-1

roles 3-3

routed access layer 3-7

security 4-4

voice over wireless LAN (WLAN) 21-78

WAN 3-33

wireless LAN 21-78

WLAN 3-61

network management 22-23, 27-1

network services 3-23

Network Time Protocol (NTP) 3-33

Network Transmission Loss Plan (NTLP) 5-32

Nexus 1000V Switch 3-20

non-fallback mode 7-44

normalization

of aliases 14-75

NPA 14-80

NTE 5-6, 7-7

NTLP 5-32

NTP 3-33

number blocking 21-65

Numbering Plan Area (NPA) 14-80

number transformations 14-58

numeric URI 14-49, 14-52

O

OAuth 2.0 8-32, 8-41, 16-45, 21-101

Office Communications Server 2007 20-62

off-premises endpoints 15-21

on-premises deployment model 20-11

OpenAM 20-4

open authentication 8-34

Open Shortest Path First (OSPF) 4-35

Open Virtualization Archives (OVA) 9-27

operations and serviceability layer 24-1

Option 150 3-24, 3-25

OSPF 4-35

outbound calls 5-33

OVA templates 9-27

overlap

of channels 3-69

receiving 14-28

sending 14-28

oversubscription of a link 3-51

P

packets

delay 10-44, 10-46

headers 3-53

jitter 10-44

loss of 10-44

Paging Server 18-47

paging systems 8-7

parallel cutover 26-3

parameters for Device Mobility 21-18

partial caller ID matching 21-66

partitions 14-41, 14-42, 14-60, 14-92

passive-interface command 3-11

paths for call admission control 13-41

PC port on IP phone 4-26

performance

call rate 9-1

designing for 25-9

modeling 25-3

of call processing servers 9-23

of Extension Mobility 18-17

of presence servers 20-26

of Unified CM Assistant 18-26

of WebDialer 18-40

overload on gateways 25-40

tuning of gateways 25-41

performance testing 25-2

persistent chat 20-31, 20-41, 20-49

Personally Identifiable Information (PII) 22-10

personal meeting room 11-34

personal video endpoints 8-15

phased migration 26-3

phone books 27-20

phones

3900 Series 8-10

7800 Series 8-8

7900 Series 8-8

8800 Series 8-9, 8-15

Attendant Console 18-42

authentication and encryption 4-29

call pickup at desk phone 21-50

capacity planning 8-44

design considerations 8-44

desktop IP models 8-8

dual-mode 21-76, 21-109

energy conservation 3-13

Extension Mobility 18-7

firmware upgrades 8-11

high availability 8-43

IP Phone Services 18-2

mid-call features 21-52

PC port 4-26

Power Save mode 3-14

Power Save Plus mode 3-13

remote destination call pickup 21-51

roaming 3-69

SCCP 14-15

secure mode 18-14

security 4-25, 4-43

services 18-2, 25-25

settings 4-28

SIP 8-43, 14-16, 14-18

software-based 8-22

Type-A 14-16

Type-B 14-18

Unified Communications Manager Assistant 18-19

user input 14-15, 14-16, 14-18

web access 4-27

WebDialer 18-34

wireless 8-33

Wireless IP Phone 7921G 8-33

Wireless IP Phone 7925G 8-33

Wireless IP Phone 7925G-EX 8-33

Wireless IP Phone 7926G 8-33

physical security 4-4

Piece of Data (POD) 22-10

PII 22-10

ping utility 10-46

PIX 4-33, 4-39

PKI 4-14

plain old telephone service (POTS) 15-9

platforms 9-4

POD 22-10

PoE 3-12, 8-12

point-to-point calling 21-99

policy

for network security 4-2

for presence 20-17

polling model 20-56

PortFast 3-6

ports

access 4-7

for integration of Cisco Unity with Unified CM 19-40, 19-42

on the IP phone 4-26

security 4-6

POTS 15-9

Power over Ethernet (PoE) 3-12, 8-12

Power Save mode 3-14

Power Save Plus mode 3-13

precedence settings for network traffic 3-4, 3-47

prefixes

for access code 14-80

service 5-34

presence

calendar integration 20-51

call history 20-16

capacity planning 25-33

clustering over the WAN 20-29

clusters 20-19

components 20-3

contact lists 20-59

deployment models 20-22, 20-26

described 20-1, 20-2

end user 20-3

Exchange Web Services Calendar integration 20-53

federation 20-36

groups 20-17

guidelines 20-18

instant messaging storage requirements 20-49

integration with third-party applications 20-62

interactions between components 20-26

message archiving and compliance 20-46

Microsoft Communications Server 20-62

migration 26-14

mobility integration 20-55

policy 20-17

polling model 20-56

presentity 20-2

protocol interfaces 20-57

real-time eventing model 20-55

server guidelines 20-58

server performance 20-26

server redundancy 20-21

servers 20-18

server synchronization 20-19

SIP 20-14

speed dial 20-16

state changes 20-60

SUBSCRIBE calling search space 20-17

synchronization of servers 20-19

Third-Party Open API 20-55

Unified CM 20-14

presentity 20-2

preservation of calls 5-9

PRI 15-7

primary extension 20-3

Primary Rate Interface (PRI) 15-7

Prime Collaboration 25-48, 27-2

Prime Collaboration Analytics 25-49, 27-12

Prime Collaboration Assurance 25-48

Prime Collaboration Deployment 26-3

Prime compliance 27-1

prioritization of traffic 3-47

private certificate authority 4-19

Private Internet Exchange (PIX) 4-33, 4-39

Private Switch ALI 15-4

privileges for making calls 14-41

progress_ind alert enable 8 command 15-18

propagation of database 9-9

protocols

ARP 3-72, 4-11

BFD 11-31

BGP 11-31

CAPWP 3-63

CDP 4-5

cRTP 3-46, 3-48

DHCP 3-24, 4-8, 4-10

GARP 4-11

GLBP 3-10

H.323 5-3, 6-3, 9-36

HSRP 3-10, 10-25

IPSec 10-15, 10-24

LDAP 9-9, 16-1, 25-31

LWAPP 3-63

MGCP 5-3

MISTP 3-4

MLP 3-46

NTP 3-33

RCP 4-11

RIP 4-35

routing 3-11

RSTP 3-4, 3-7

RSVP 3-34

RTP 10-25

SCCP 5-3, 7-8, 7-23, 14-15

SIMPLE 20-18

SIP 5-6, 5-11, 6-3, 6-5, 6-6, 7-16, 7-26, 8-43, 9-40, 10-25, 14-16, 14-18, 14-20, 20-14

SMTP 19-28

SNMP 15-10

SOAP 20-19

SRTP 3-53, 4-29

STP 3-6

TFTP 3-25, 3-28, 9-5, 9-20

TLS 4-29

UDP 10-25

VPIM 19-28

VRRP 3-9

provisioning servers 9-23

proxy

line mode with Unified CM Assistant 18-20

proxy TFTP 3-32

PSAP 15-2, 15-15, 15-22

PSTN

911 calls 15-2

access to remote sites 10-15, 10-24

destination number 14-80

traffic patterns 25-39

voice over the PSTN (VoPSTN) 10-22

public certificate authority 4-19

public key infrastructure (PKI) 4-14

public safety answering point (PSAP) 15-2, 15-15, 15-22

Public Switched Telephone Network (PSTN) 10-15, 10-24, 14-80, 15-2

publisher server 9-6, 10-45

push notifications 21-99

PVDM 7-30

Q

QBE 9-29, 19-22

QBSS 3-73, 3-77

QoS

for analog endpoints 8-7

for Cisco Unified Computing System (UCS) 3-20

for contact center 22-18

for desk phones 8-12

for LAN 3-14

for mobile clients and devices 21-80

for mobile endpoints 8-39

for music on hold 7-41

for security 4-31

for software-based endpoints 8-29

for Unified CM Assistant 18-32

for video 8-22, 13-78

for video endpoints 8-18

for WAN 3-33, 3-37

for wireless endpoints 8-36

for wireless LAN 3-74

QoS Basic Service Set (QBSS) 3-73, 3-77

Quality of Service (QoS)

for analog endpoints 8-7

for Cisco Unified Computing System (UCS) 3-20

for contact center 22-18

for desk phones 8-12

for LAN 3-14

for mobile clients and devices 21-80

for mobile endpoints 8-39

for music on hold 7-41

for security 4-31

for software-based endpoints 8-29

for Unified CM Assistant 18-32

for video 8-22, 13-78

for video endpoints 8-18

for WAN 3-33, 3-37

for wireless endpoints 8-36

for wireless LAN 3-74

quality of voice transmissions 7-39

queue, universal 22-7

queue depth 3-60

queuing of calls 22-2

queuing of voice traffic 3-18, 3-76

Quick Buffer Encoding (QBE)