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This appendix contains message sequences or call scenarios and illustrates a subset of these scenarios that are supported by the Cisco Unified TSP. Be aware that the event order is not guaranteed in all cases and can vary depending on the scenario and the event.
This appendix contains the following sections:
The following list gives abbreviations that are used in the CTI events that are shown in each scenario:
NP—Not Present
LR—LastRedirectingParty
CH—CtiCallHandle
GCH—CtiGlobalCallHandle
RIU—RemoteInUse flag
DH—DeviceHandle
Application monitors B.
|
Actions |
CallState/CallInfo @Referrer (A) |
CallState/CallInfo @Referree (B) |
CallState/CallInfo @Refer-to-Target (C) |
|---|---|---|---|
|
A calls external phone that is running SIP, which has CFDUNC set to B |
|
TSPI: LINE_APPNEWCALL Reason = LINECALL REASON_REDIRECT |
|
Customer Phone—IP Phone A with DN 1001.
Agent Phone—IP Phone B with DN 1002.
Agent Phone—IP Phone C with DN 1002 (shared line)
Supervisor Phone—IP Phone D with DN 1003.
IVR1—with DN 5555
IVR2—with DN 6666
Application monitoring all lines on all devices.
New extension is negotiated when application opens lines.
SRTP is also supported at IVR side, can be variation of following use cases.
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, and 1002 answers |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 |
|
Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002 with 5555 and CgpnToIVR
(CM feature creates server call to IVR1 5555, 5555 answers call)
Server-IVR call is redirected to BIB by feature
IVR1 selects/plays agent’s greeting |
At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event
At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set
At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit is set
Media event sent to application (StartTransmissionEvent) |
|
IVR1 drops call after agent greeting completes |
At 1002: Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_ENDED,0,0) event At 5555: Call goes IDLE |
|
Action |
Events, requests and responses |
|---|---|
|
Agent playing is in progress… |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002
At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001
At 5555: CONNECTED Calling = 5555 Called = 5555 Connected = |
|
Application issues CCiscoLineDevSpecificStopSendMediaToBIBRequest on 1002 |
At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_ENDED,0,0) event At 5555: Call goes IDLE StopTransmissionEvent |
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, and 1002 answers |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 |
|
Application issues CCiscoLineDevSpecificStartCallMonitoring on 1003 to monitor active call on 1002 |
At 1003: CCiscoLineDevSpecificStartCallMonitoring request successful, monitoring is in session |
|
Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002 |
At 1002: LINE_REPLY returns with LINEERR_RESOURCEUNAVAIL |
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, and 1002 answers |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 |
|
Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002
(CM feature creates server call to IVR1 5555, 5555 answers call)
Server-IVR call redirected to BIB
IVR1 selects/plays agent’s greeting |
At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event
At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set
At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit will be set
Media event sent to application (StartTransmissionEvent) |
|
Application issues CCiscoLineDevSpecificStartCallMonitoring on 1003 to monitor active call on 1002 |
At 1003: LINE_REPLY returns with LINEERR_RESOURCEUNAVAIL |
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, and 1002 answers |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 |
|
Application sends CCiscoLineDevSpecificStartCallRecording to 1002 |
At 1002: CCiscoLineDevSpecificStartCallRecording will be successful and recording is in session |
|
Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002
(CM feature creates server call to IVR1 5555, 5555 answers call)
Server-IVR call redirected to BIB
IVR1 selects/plays agent’s greeting |
At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event
At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set
At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit will be set
Media event sent to application (StartTransmissionEvent) |
|
IVR1 drops call after agent greeting completes |
At 1002: Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_ENDED,0,0) event At 5555: Call goes IDLE |
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, and 1002 answers |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 |
|
Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002
(CM feature creates server call to IVR1 5555, 5555 answers call)
Server-IVR call is redirected to BIB
IVR1 selects/plays agent’s greeting |
At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event
At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set
At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit will be set
Media event sent to application (StartTransmissionEvent) |
|
Application sends CCiscoLineDevSpecificStartCallRecording to 1002 |
At 1002: CCiscoLineDevSpecificStartCallRecording will be successful and recording is in session |
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, and 1002 answers |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 |
|
Phone C (1002) barges in |
At 1002 (device C) Barge call is created. |
|
Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002 (B) |
At 1002 (B): LINE_REPLY with LINEERR_RESOURCEUNAVAIL |
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, and 1002 answers |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 |
|
Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002
(CM feature creates server call to IVR1 5555, 5555 answers call)
Server-IVR call is redirected to BIB
IVR1 selects/plays agent’s greeting |
At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event
At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set
At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit will be set
Media event sent to application (StartTransmissionEvent) |
|
Phone C (1002 shared line) try to barge in |
Barge will fail on phone C |
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, and 1002 answers |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 |
|
Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002
(CM feature creates server call to IVR1 5555, 5555 answers call)
Server-IVR call is redirected to BIB
IVR1 selects/plays agent’s greeting |
At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event
At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set
At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit will be set
Media event sent to application (StartTransmissionEvent) |
|
1002 put call on hold |
At 1002: Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_ENDED,0,0) event Call will go on hold With StopReception and StopTransmission event At 5555: Call goes IDLE |
|
1002 Unhold scenario |
At 1002: Call will go CONNECTED with StartTransmission and StartReception. |
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, and 1002 answers |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 |
|
Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002
(CM feature creates server call to IVR1 5555, 5555 answers call)
Server-IVR call is redirected to BIB
IVR1 selects/plays agent’s greeting |
At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event
At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set
At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit will be set
Media event sent to application (StartTransmissionEvent) |
|
Application redirects call on 1002 to 1003 |
At 1003: New call from 1002 At 1002: Call goes IDLE No MEDIA_TO_BIB_ENDED event At 5555: Call goes IDLE |
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, and 1002 answers |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 |
|
Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002
(CM feature creates server call to IVR 5555, 5555 answers call)
Server-IVR call is redirected to BIB
IVR1 selects/plays agent’s greeting |
At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event
At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set
At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit will be set
Media event sent to application (StartTransmissionEvent) |
|
Application redirect call on IVR1 to IVR2
IVR2 answers and plays second agent greeting |
At 5555: Call goes IDLE At 6666: Calling = Called = 6666 Connected = Redirecting = 5555 Redirection = 6666 CallAttributeBitMask = BIBCall
(StartTransmissionEvent) |
|
IVR2 drops call after agent greeting completes |
At 1002: Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_ENDED,0,0) event At 6666: Call goes IDLE |
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, and 1002 answers |
At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 |
|
Application-1 issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002 with 5555 and CgpnToIVR
(CM feature creates server call to IVR1 5555, 5555 answers call)
Server-IVR call is redirected to BIB by feature
IVR1 selects/plays agent’s greeting |
At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event
At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set
At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit will be set
Media event sent to application (StartTransmissionEvent) |
|
Application-2 opens agent line from another client |
At 1002 (from application-2): CallAttributeBitMask SendMediaToBIB will be set to indicate agent greeting is playing on the agent line. |
|
Application 2 opens IVR line |
CallAttributeBitMask = BIBCall |
|
Action |
Events, requests and responses |
|---|---|
|
Make call from 1001 to 1002, 1002 answers, 1002 sets up conference to 1003, 1003 answers, and 1002 completes |
At 1001: CONNECTED CONFERENCED Calling = 1001, Called = 1002, Connected = 1002 CONFERENCED Calling = 1001, Called = 1003, Connected = 1003At 1002: CONNECTED CONFERENCED Calling = 1001, Called = 1002, Connected = 1001 CONFERENCED Calling = 1002, Called = 1003, Connected = 1003 At 1003: CONNECTED CONFERENCED Calling = 1002, Called = 1003, Connected = 1002 CONFERENCED Calling = 1003, Called = 1001, Connected = 1001 |
|
Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002 with 5555 and CgpnToIVR
(CM feature creates server call to IVR1 5555, 5555 answers call)
Server-IVR call is redirected to BIB by feature
IVR1 selects/plays agent’s greeting |
At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event
At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set
At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit will be set
Media event sent to application (StartTransmissionEvent)
1001 and 1002 also hears the agent greeting |
The devices mentioned in the use cases below also apply to SIP TNP phones.
SCCP phones: A (Customer/Remote), B (Agent/Local).
All Lines are Opened with Ext Version – 0x000B0000
|
Action |
Expected events |
|---|---|
|
LineInitialize. LineOpen on A,B The CallToneChangedEvent message flag is Enabled using SLDST_SET_STATUS_MESSAGES request for Line A and B.
A calls B;B answers the Call
B issues LineDevSpecific (start PlayTone) request with Agent callid and ZIP Tone as input. |
Zip Tone is played at A. LINE_DEVSPECIFIC Event with dwParam1 = SLDSMT_CALL_TONE_CHANGEDdwParam2 = CTONE_ZIP, dwParam3 = 0(local) is reported on A and alsoLINE_DEVSPECIFIC Event with dwParam1 = SLDSMT_CALL_TONE_CHANGEDdwParam2 = CTONE_ZIP, dwParam3 = 1(Remote) is reported on B. |
|
Action |
Expected events |
|---|---|
|
LineInitialize. LineOpen on A,B The CallToneChangedEvent message flag is Enabled using SLDST_SET_STATUS_MESSAGES request for Line A and B.
A calls B;B answers the Call
B issues LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input. |
Zip Tone is played at B. Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 0(local) is fired for B indicating Zip Tone has been played on B. |
|
Action |
Expected events |
|---|---|
|
LineInitialize. LineOpen on A,B A calls B; B answers the Call
B issues LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input |
LineDevSpecific (start PlayTone) request fails with error LINEERR_OPERATIONUNAVAIL. |
|
Action |
Expected events |
|---|---|
|
LineInitialize. LineOpen on A,B A calls B; B answers the Call
B issues LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input |
LineDevSpecific (start PlayTone) request fails with error LINEERR_OPERATIONFAILED. |
A (Customer/Remote) is SCCP Phone.
B (Agent/local) is a CTIport/Route Point
|
Action |
Expected events |
|---|---|
|
LineInitialize. LineOpen on A,B The CallToneChangedEvent message flag is Enabled using SLDST_SET_STATUS_MESSAGES request for Line A.
A calls B;B answers the Call
B issues the LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input, and direction as local.
B issues the LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input, and direction as remote. |
LineDevSpecific (start PlayTone) request fails with error LINEERR_OPERATIONUNAVAIL.
Zip Tone is played at A. Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 0(local)) is fired for A indicating Zip Tone has been played on A And also Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 1(remote) is fired for B |
SCCP phones: A (Customer/ Remote), B, B’ (Agent/Local)
|
Action |
Expected events |
|---|---|
|
LineInitialize. LineOpen on A, B, B’ The CallToneChangedEvent message flag is Enabled using SLDST_SET_STATUS_MESSAGES request for Line B and B’.
A calls B;B and B’ starts ringing; B answers the Call
B issues the LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input.
Variants:
B’ issues the LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input direction remote.
B issues the LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input direction remote.
A issues the LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input direction remote. |
Zip Tone is played at B. Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 0(local)) is fired for B indicating Zip Tone has been played on B.
There is no Zip Tone played at B’and no Zip tone notification on B’.
The LineDevSpecific (start PlayTone) request fails with Error LINEERR_OPERATIONFAILED
Zip Tone is played at A. Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 0(local))) will be fired for A also Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 1(remote) will be fired for B. There is no Zip Tone played at B’and no Zip tone notification on B’.
Zip Tone is played at B and B’. Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 0(local))) is fired for B and B’ also Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 1(remote) is fired for A. |
|
Action |
Expected events |
|---|---|
|
LineInitialize. Phone A have 2 lines: Line1 is a normal line with X, Line2 is a intercom line (B), SpeedDial DN = D
Phone B have 2 lines: Line1 is a normal line with Y, Line2 is a intercom line (D)
LineOpen on B,D The CallToneChangedEvent message flag is Enabled using SLDST_SET_STATUS_MESSAGES request for Line B, D
B calls D; D starts ringing; D answers the Call
D issues the LineDevSpecific (start PlayTone) request with agent(D) callid and ZIP Tone as input.
Variant 1:
D issues the LineDevSpecific (start PlayTone) request with agent(D) callid and ZIP Tone as input, and direction as remote. |
The LineDevSpecific (start PlayTone) request fails with error LINEERR_OPERATIONUNAVAIL.
The LineDevSpecific (start PlayTone) request fails with error LINEERR_OPERATIONUNAVAIL. |
A, B, and C are SCCP Phones.
|
Action |
Expected events |
|---|---|
|
LineInitialize. LineOpen on A, B, and C The CallToneChangedEvent message flag is Enabled using SLDST_SET_STATUS_MESSAGES request for Line B.
A calls B; B answers the call; B sets up the conference with C; B completes the conference.
B issues the LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input.
Variant 1:
B issues the LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input and direction as Remote |
Zip Tone is played at B. Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 0(local)) is fired for B indicating Zip Tone has been played on B.
The LineDevSpecific (start PlayTone) request will be Success. But there will be no Tone played on the Coneference members. Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 1(remote)) is fired for B |
A and B are SCCP Phones.
|
Action |
Expected events |
|---|---|
|
LineInitialize. LineOpen on A,B The CallToneChangedEvent message flag is Enabled using SLDST_SET_STATUS_MESSAGES request for Line B.
A calls B;B answers the Call; B puts the Call on hold
A issues the LineDevSpecific (start PlayTone) request with agent callid and ZIP Tone as input. |
Zip Tone is played at B. Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 1(remote)) is fired for A also Line_DevSpecific (dwparam1 = SLDSMT_CALL_TONE_CHANGED, dwParam2 = CTONE_ZIP, dwParam3 = 0(local) is fired for B. |
Pre-conditions to all announcement call use cases, unless specified otherwise:
Persistent call has been created on A / RD-1.
Announcement with ID "WelcomeID" is defined on CUCM.
| Action | TAPI Messages | TAPI Structure |
|---|---|---|
|
Create Announcement Call: LineMakeCall() on Line-A: lpCallParams: devSpecific = Cisco_ CallParamsDevSpecific { dwCallPriority = 0x00000000; dwDevSpecificFlags = 0x00000004 (Cisco_ CALLPARAMS_ DEVSPECIFICFLAGS_ ANNOUNCEMENTCALL) } CallData = "WelcomeID" |
LINE_ CALLSTATE hDevice = hCall-2 dwParam1 = 0x40000002 (CLDSMT_ ANNOUNCEMENT_ CALL_ STATE + OFFERING) LINE_ CALLSTATE dwParam1 = 0x40000004 (CLDSMT_ ANNOUNCEMENT_ CALL_ STATE + ACCEPTED) |
|
|
LINE_ CALLSTATE hDevice = hCall-2 dwParam1 = 0x40000100 (CLDSMT_ ANNOUNCEMENT_ CALL_ STATE + CONNECTED) LINE_ CALLDEVSPECIFIC hDevice = hCall-2 dwParam1 = SLDSMT_ ANNOUNCEMENT_ STARTED dwParam2 = 0 dwParam3 = 0 |
LINECALLINFO (hCall-2) dwOrigin = OUTBOUND dwReason = DIRECT CallerID = 5000 CallerIDName = RD5000 CalledID = A ConnectedID = 5000 In DevSpecific portion: CallAttributeType = 0x00008000 ( TSPCallAttribute_ AnnouncementCall) |
|
|
LINE_ CALLDEVSPECIFIC hDevice = hCall-2 dwParam1 = SLDSMT_ ANNOUNCEMENT_ ENDED dwParam2 = 0 dwParam3 = 0 |
||
|
LINE_ CALLSTATE dwParam1 = 0x40004000 (CLDSMT_ ANNOUNCEMENT_ CALL_ STATE + DIS CONNECTED) |
||
|
LINE_ CALLSTATE dwParam1 = 0x40000001 (CLDSMT_ ANNOUNCEMENT_ CALL_ STATE + IDLE ) |
Persistent call has been created on A / RD-1.
Announcement with ID "WelcomeID" is defined on CUCM.
| Action | TAPI Messages | TAPI Structures |
|---|---|---|
|
Create Announcement Call: LineMakeCall() on Line-A: lpCallParams: devSpecific = Cisco_ CallParamsDevSpecific { dwCallPriority = 0x00000000; dwDevSpecificFlags = 0x00000004 (Cisco_ CALLPARAMS_ DEVSPECIFICFLAGS_ ANNOUNCEMENTCALL) } CallData = "WelcomeID" |
LINE_ CALLSTATE hDevice = hCall-2 dwParam1 = 0x40000002 (CLDSMT_ ANNOUNCEMENT_ CALL_ STATE + OFFERING) LINE_ CALLSTATE dwParam1 = 0x40000004 (CLDSMT_ ANNOUNCEMENT_ CALL_ STATE + ACCEPTED) |
|
|
LINE_ CALLSTATE hDevice = hCall-2 dwParam1 = 0x40000100 (CLDSMT_ ANNOUNCEMENT_ CALL_ STATE + CONNECTED) LINE_ CALLDEVSPECIFIC hDevice = hCall-2 dwParam1 = SLDSMT_ ANNOUNCEMENT_ STARTED dwParam2 = 0 dwParam3 = 0 |
LINECALLINFO (hCall-2) dwOrigin = OUTBOUND dwReason = DIRECT CallerID = 5000 CallerIDName = RD5000 CalledID = A ConnectedID = 5000 In DevSpecific portion: CallAttributeType = 0x00008000 ( TSPCallAttribute_ AnnouncementCall) |
|
|
Drop AnnouncementtCall: (while announcement being played) LineDrop() on Line-A: |
LINE_ CALLDEVSPECIFIC hDevice = hCall-2 dwParam1 = SLDSMT_ ANNOUNCEMENT_ ENDED dwParam2 = 0 dwParam3 = 0 LINE_ CALLSTATE dwParam1 = 0x40004000 (CLDSMT_ ANNOUNCEMENT_ CALL_ STATE + DIS CONNECTED) LINE_ CALLSTATE dwParam1 = 0x40000001 (CLDSMT_ ANNOUNCEMENT_ CALL_ STATE + IDLE ) |
Precondition: No Persistent call on CTIRD-1
| Action | TAPI Messages | TAPI Structures |
|---|---|---|
|
Create Announcement Call: LineMakeCall() on Line-A: lpCallParams: devSpecific = Cisco_ CallParamsDevSpecific { dwCallPriority = 0x00000000; dwDevSpecificFlags = 0x00000004 (Cisco_ CALLPARAMS_ DEVSPECIFICFLAGS_ ANNOUNCEMENTCALL) } CallData = "WelcomeID" |
LINE_ REPLY LINEERR_ NO_ PERSISTENT_ CALL_ EXISTS (0xC0000021) |
The following table describes the message sequences for Blind Transfer when A calls B, B answers, and A and B are connected.
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
Party B does a lineBlindTranfser() to blind transfer call from party A to party C |
Party A |
||
|
CallPartyInfoChangedEvent, CH = C1, CallingChanged = False, Calling = A, CalledChanged = True, Called = C, OriginalCalled = B, LR = B, Cause = BlindTransfer |
LINE_CALLINFO hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = CONNECTEDID, REDIRECTINGID, REDIRECTIONID |
TSPI LINECALLINFO dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = B dwConnectedID = NULL dwRedirectingID = NP dwRedirectionID = NP |
|
|
Party B |
|||
|
CallStateChangedEvent, CH = C2, State = Idle, Reason = Direct, Calling = A, Called = B, OriginalCalled = B, LR = NULL |
TSPI: LINE_CALLSTATE |hDevice = hCall-1 dwCallbackInstance = 0 dwParam1 = IDLE dwParam2 = 0 dwParam3 = 0 |
TSPI LINECALLINFO dwOrigin = INTERNAL dwReason = DIRECT dwCallerID = A dwCalledID = B dwConnectedID = NULL dwRedirectingID = NULL dwRedirectionID = NULL |
|
|
Party C |
|||
|
NewCallEvent, CH = C3, origin = Internal_Inbound, Reason = BlindTransfer, Calling = A, Called = C, OriginalCalled = B, LR = B |
TSPI: LINE_APPNEWCALL hDevice = C dwCallbackInstance = 0 dwParam1 = 0 dwParam2 = hCall-1 dwParam3 = OWNER |
TSPI LINECALLINFO dwOrigin = INTERNAL dwReason = TRANSFER dwCallerID = A dwCalledID = C dwConnectedID = NULL dwRedirectingID = B dwRedirectionID = C |
|
|
Party A |
|||
|
CallStateChangeEvent, CH = C1, State = Ringback, Reason = Direct, Calling = A, Called = C, OriginalCalled = B, LR = B |
TSPI: LINE_CALLSTATE, hDevice = hCall-1, dwCallbackInstance = 0, dwParam1 = RINGBACK dwParam2 = 0 dwParam3 = 0 |
TSPI LINECALLINFO dwOrigin = OUTBOUND dwReason = DIRECT dwCallerID = A dwCalledID = B dwConnectedID = NULL dwRedirectingID = B dwRedirectionID = C |
|
|
Party C |
|||
|
CallStateChangedEvent, CH = C3, State = Offering, Reason = BlindTransfer, Calling = A, Called = C, OriginalCalled = B, LR = B |
TSPI: LINE_CALLSTATE, hDevice = hCall-1, dwCallbackInstance = 0, dwParam1 = OFFERING dwParam2 = 0 dwParam3 = 0 |
TSPI LINECALLINFO dwOrigin = INTERNAL dwCallerID = A dwCalledID = C dwConnectedID = NULL dwRedirectingID = B dwRedirectionID = C |
|
SCCP phone A(1900) are registered to cluster A
Phones A are associated with the end-user cluster1
SCCP phone B(1000) registered to cluster B
Phones B are associated with the end-user cluster2
CUCM learns a pattern 10XX, plus PSTN failover rule as 0:1408972 from SAF network. TAPI is observing A.
Application monitors A
Application sends a lineMakeCall at A to call B
|
Action |
CTI messages |
TAPI messages |
|---|---|---|
|
A dials 1000, this call first will be intercepted by CCD Requesting Feature, and CCD Requesting feature will extend this call to SIP trunk |
A receives NewCallEvent and CallStateChangeEvent (Dialtone/Dialing) |
A: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING) CallerID = A / CalledID = "" |
|
SIP trunk rejects this call due to no more bandwidth available |
A receives CallStateChangeEvent (PROCEEDING) |
LineA: LINE_CALLSTATE (LINECALLSTATE_PROCEEDING)/ LINE_CALLINFO CallReason = LINECALLREASON_DIRECT CallerID = A / CalledID = 1000 / ConnectedID = / RedirectingID = / RedirectionID = |
|
CCD Requesting feature will start PSTN failover by directing this caller to 1000’s PSTN failover number, that is, 14089721000. Call is sent out to a PSTN GW |
|
|
|
CCD Requesting feature will start PSTN failover by directing this caller to 1000’s PSTN failover number, that is, 14089721000. Call is sent out to a PSTN GW |
A receives CPIC and CallStateChangeEvent (Ringback/connected) Provide TSPI_LinegetcallInfo on A connected with B |
A:CPIC event received on party A LineA: LINE_CALLSTATE (LINECALLSTATE_RINGBACK / LINECALLSTATE_CONNECTED)
CallReason = LINECALLREASON_DIRECT
LINECALLINFO.dwCallID = 0x00400BBA LINECALLINFO.dwOrigin = 0x00000001 LINECALLINFO.dwReason = 0x00000001 LINECALLINFO.dwCallerID = 1900(A) LINECALLINFO.dwCallerIDName = LINECALLINFO.dwCalledID = 1000: LINECALLINFO.dwCalledIDName = CCD Pattern LINECALLINFO.dwConnectedID = 1000(B) LINECALLINFO.dwConnectedIDName = LINECALLINFO.dwRedirectionID = 1000 LINECALLINFO.dwRedirectionIDName = LINECALLINFO.dwRedirectingID = 1000 LINECALLINFO.dwRedirectingIDName = CCD Pattern ExtendCallReason = CtiReasonSAF_CCD_PSTNFailover(2B) |
SCCP phone A are registered to cluster A.
Phones A are associated with the end-user "cluster1".
SCCP phone B(1000) registered to cluster B.
Phones B are associated with the end-user "cluster2".
CUCM learns a pattern 10XX, plus PSTN failover rule as 0:1408972 from SAF network is not set.
Application monitors A.
Application sends a lineMakeCall at A to call B.
|
Action |
CTI messages |
TAPI messages |
|---|---|---|
|
A dials 1000, this call first will be intercepted by CCD Requesting Feature, and CCD Requesting feature will extend this call to SIP trunk |
A receives NewCallEvent and CallStateChangeEvent (Dialtone/Dialing) |
A: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING)
CallerID = A / CalledID = "" |
|
SIP trunk rejects this call due to lack of bandwidth |
A receives CallStateChangeEvent (PROCEEDING) |
A:A receives CPIC event LineA: LINE_CALLSTATE (LINECALLSTATE_PROCEEDING)/ LINE_CALLINFO CallReason = LINECALLREASON_DIRECT
CallerID = A / CalledID = 1000 / ConnectedID = / RedirectingID = / RedirectionID = |
|
|
A receives CallStateChangeEvent (disconnected) |
LineA: LINE_CALLSTATE (LINECALLSTATE_Disconnected)
EVENT = LINE_CALLSTATE = 2 m_lpfnEventProc = 0xXXX m_htLine = 0x000XXXX htCall = 0x000XXX |
|
|
Provide TSPI_linegetcallinfo on the Disconnected call |
dwParam1 = 0x00004000(LINECALLSTATE_DISCONNECTED) dwParam2 = 0x00200000(LINEDISCONNECTMODE_SAFCCD) dwParam3 = 0x00000004
LINECALLINFO.dwCallID = 0x00400BCF LINECALLINFO.dwOrigin = 0x00000001 LINECALLINFO.dwReason = 0x00000001 LINECALLINFO.dwCallerID = 1900 LINECALLINFO.dwCallerIDName = LINECALLINFO.dwCalledID = 10XX: LINECALLINFO.dwCalledIDName = CCD Pattern LINECALLINFO.dwConnectedID = LINECALLINFO.dwConnectedIDName = LINECALLINFO.dwRedirectionID = 1000: LINECALLINFO.dwRedirectionIDName = CCD Pattern LINECALLINFO.dwRedirectingID = 1000: LINECALLINFO.dwRedirectingIDName = CCD Pattern
ExtendCallReason = CtiReasonSAF_CCD_PSTNFailover |
SCCP phone A and B are registered to cluster A.
Phones A and B are associated with the end-user cluster1.
SCCP phone C(1000) registered to cluster B.
Phones C are associated with the end-user cluster2.
CUCM learns a pattern 10XX, plus PSTN failover rule as 0:1408972 from SAF network.
Application monitors A and B.
Application sends a lineMakeCall at A to call B
|
Action |
CTI messages |
TAPI messages |
|---|---|---|
|
A dials B |
A receives NewCallEvent and CallStateChangeEvent (Dialtone/Dialing/Proceeding /ringback/connected).
B receives NewCallEvent and CallStateChangeEvent (offering/ringing/ connected). |
A: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING, LINECALLSTATE_CONNECTED,)
CallerID = A / CalledID = B
B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_OFFERING/ LINECALLSTATE_RINGING, LINECALLSTATE_CONNECTED) CallerID = A / CalledID = B |
|
B setsupconference, consult call to C(1000), this call first will be intercepted by CCD Requesting Feature, and CCD Requesting feature will extend this call to SIP trunk SIP trunk rejects this call due to no more bandwidth available CCD Requesting feature will start PSTN failover by directing this caller to 1000's PSTN failover number, i.e. 14089721000. Call is sent out to a PSTN GW TSPI_linegetcallinfo on the consult call between B and C.
B completes conference. |
|
B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING) B: receives CPIC event LineB: LINE_CALLSTATE (LINECALLSTATE_RINGBACK / LINECALLSTATE_CONNECTED)
ExtendCallReason = CtiReasonSAF_CCD_PSTNFailover
A, B and C are in conference. |
SCCP phone A and B are registered to cluster A.
Phones A(1900) and B(1901) are associated with the end-user cluster1.
SCCP phone C(1000) registered to cluster B.
Phones C are associated with the end-user cluster2.
CUCM learns a pattern 10XX, plus PSTN failover rule as 0:1408972 from SAF network.
Application monitors A and B.
Application sends a lineMakeCall at A to call B.
|
Action |
CTI messages |
TAPI messages |
|---|---|---|
|
A(1900) dials B(1901) |
A receives NewCallEvent and CallStateChangeEvent (Dialtone/Dialing/Proceeding /ringback/connected).
B receives NewCallEvent and CallStateChangeEvent (offering/ringing/ connected) |
A: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING, LINECALLSTATE_CONNECTED,)
B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_OFFERING/ LINECALLSTATE_RINGING, LINECALLSTATE_CONNECTED) |
|
B(1901) setups transfer to C(1000) This call first will be intercepted by CCD Requesting Feature, and CCD Requesting feature will extend this call to SIP trunk SIP trunk rejects this call due to no more bandwidth available CCD Requesting feature will start PSTN failover by directing this caller to 1000’s PSTN failover number, i.e. 14089721000. Call is sent out to a PSTN GW.
TSPI_linegetcallinfo on Consult call on B with C.
B completes transfer |
|
B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING)
B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING)
LINECALLINFO.dwCallID = 0x00400BBA LINECALLINFO.dwOrigin = 0x00000001 LINECALLINFO.dwReason = 0x00000001 LINECALLINFO.dwCallerID = 1901(B) LINECALLINFO.dwCallerIDName = LINECALLINFO.dwCalledID = 1000: LINECALLINFO.dwCalledIDName = CCD Pattern LINECALLINFO.dwConnectedID = 1000(C) LINECALLINFO.dwConnectedIDName = LINECALLINFO.dwRedirectionID = 1000 LINECALLINFO.dwRedirectionIDName = LINECALLINFO.dwRedirectingID = 1000 LINECALLINFO.dwRedirectingIDName = CCD Pattern Extendedcallreason = CtiReasonSAF_CCD_PSTNFailover B: LINE_CALLSTATE (LINECALLSTATE_DISCONNECTED) ExtendCallReason = CtiReasonTransferredCall |
|
|
SCCP phone A and B are registered to cluster A
Phones A(1900) and B(1901) are associated with the end-user cluster1
SCCP phone C(1000) registered to cluster B
Phones C are associated with the end-user cluster2
CUCM learns a pattern 10XX, plus PSTN failover rule as 0:1408972 from SAF network
Application monitors A and B
Application sends a lineMakeCall at A to call B
|
Action |
CTI messages |
TAPI messages |
|---|---|---|
|
A dials B |
A receives NewCallEvent and CallStateChangeEvent (Dialtone/Dialing/Proceeding /ringback/connected)
B receives NewCallEvent and CallStateChangeEvent (offering/ringing/ connected) |
A: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING, LINECALLSTATE_CONNECTED,)
CallerID = A / CalledID = B B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_OFFERING/ LINECALLSTATE_RINGING, LINECALLSTATE_CONNECTED)
CallerID = A / CalledID = B |
|
B setsupconference, consult call to C(1000), this call first will be intercepted by CCD Requesting Feature, and CCD Requesting feature will extend this call to SIP trunk SIP trunk rejects this call due to no more bandwidth available CCD Requesting feature will start PSTN failover by directing this caller to 1000’s PSTN failover number, that is, 14089721000. Call is sent out to a PSTN GW TSPI_linegetcallinfo on the consult call between B and C
B completes conference |
B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING) B: receives CPIC event LineB: LINE_CALLSTATE (LINECALLSTATE_RINGBACK / LINECALLSTATE_CONNECTED)
ExtendCallReason = CtiReasonSAF_CCD_PSTNFailover A, B and C are in conference |
|
SCCP phone A(1900) are registered to cluster A
Phones A are associated with the end-user cluster1
SCCP phone B(1000) registered to cluster B
Phones B are associated with the end-user cluster2
CUCM learns a pattern 10XX, no PSTN failover rule as SAF network has unlimited Bandwidth, TAPI is observing A
Application monitors A
Application sends a lineMakeCall at A to call B
|
Action |
CTI messages |
TAPI messages |
|---|---|---|
|
A dials 1000 |
A receives NewCallEvent and CallStateChangeEvent (Dialtone/Dialing) |
A: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING)
CallerID = A / CalledID = "" |
|
|
A receives CallStateChangeEvent (PROCEEDING) |
LineA: LINE_CALLSTATE (LINECALLSTATE_PROCEEDING)/ LINE_CALLINFO CallReason = LINECALLREASON_DIRECT
CallerID = A / CalledID = 1000 / ConnectedID = / RedirectingID = / RedirectionID = |
|
|
A receives CallStateChangeEvent (Ringback/connected) |
A:CPIC event received on party A LineA: LINE_CALLSTATE (LINECALLSTATE_RINGBACK / LINECALLSTATE_CONNECTED)
CallReason = LINECALLREASON_DIRECT
CallerID = A / CalledID = 1000 / ConnectedID = 1000 / RedirectingID = 1000 / RedirectionID = 1000 LINECALLINFO.dwCallID = 0x00400FB1 LINECALLINFO.dwOrigin = 0x00000001 LINECALLINFO.dwReason = 0x00000001 LINECALLINFO.dwCallerID = 1900 LINECALLINFO.dwCallerIDName = LINECALLINFO.dwCalledID = 1000: LINECALLINFO.dwCalledIDName = CCD Pattern LINECALLINFO.dwConnectedID = 1000 LINECALLINFO.dwConnectedIDName = LINECALLINFO.dwRedirectionID = 1000 LINECALLINFO.dwRedirectionIDName = LINECALLINFO.dwRedirectingID = 1000: LINECALLINFO.dwRedirectingIDName = CCD Pattern |
SCCP phone A and B are registered to cluster A
Phones A and B are associated with the end-user cluster1
SCCP phone C(1000) registered to cluster B
Phones C are associated with the end-user cluster2
CUCM learns a pattern 10XX, from SAF network as unlimited Bandwidth
Application monitors A and B
Application sends a lineMakeCall at A to call B
|
Action |
CTI messages |
TAPI messages |
|---|---|---|
|
A dials B |
A receives NewCallEvent and CallStateChangeEvent (Dialtone/Dialing/Proceeding /ringback/connected)
B receives NewCallEvent and CallStateChangeEvent (offering/ringing/ connected) |
A: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING, LINECALLSTATE_CONNECTED,)
B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_OFFERING/ LINECALLSTATE_RINGING, LINECALLSTATE_CONNECTED) |
|
B redirects call to 1000 over ICT trunk
TSPI_linegetcallinfo on A |
A receives CallStateChangeEvent (Connected) |
B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DISCONNECTED) ExtendCallReason = CtiReasonRedirect A:CPIC event received on A LineA: LINE_CALLSTATE (LINECALLSTATE_RINGBACK) LineA: LINE_CALLSTATE (LINECALLSTATE_CONNECTED)/ LINE_CALLINFO CallReason = LINECALLREASON_DIRECT LINECALLINFO.dwCallID = 0x00400FB2 LINECALLINFO.dwOrigin = 0x00000001 LINECALLINFO.dwReason = 0x00000001 LINECALLINFO.dwCallerID = 1900 LINECALLINFO.dwCallerIDName = LINECALLINFO.dwCalledID = 1901 LINECALLINFO.dwCalledIDName = LINECALLINFO.dwConnectedID = 1000 LINECALLINFO.dwConnectedIDName = LINECALLINFO.dwRedirectionID = 1000 LINECALLINFO.dwRedirectionIDName = LINECALLINFO.dwRedirectingID = 1901 LINECALLINFO.dwRedirectingIDName =
ExtendCallReason = CtiReasonRedirect |
SCCP phone A and B are registered to cluster A
Phones A and B are associated with the end-user cluster1
SCCP phone C(1000) registered to cluster B
Phones C are associated with the end-user cluster2
CUCM learns a pattern 10XX, plus PSTN failover rule as 0:1408972 from SAF network, SAF network has unlimited bandwidth.
Application monitors A and B
Application sends a lineMakeCall at A to call B
|
Action |
CTI messages |
TAPI messages |
|---|---|---|
|
A calls B |
A receives NewCallEvent and CallStateChangeEvent (Dialtone/Dialing/Proceeding /ringback/connected)
B receives NewCallEvent and CallStateChangeEvent (offering/ringing/ connected) |
A: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING, LINECALLSTATE_CONNECTED,)
B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_OFFERING/ LINECALLSTATE_RINGING, LINECALLSTATE_CONNECTED) |
|
B setup transfers to C(1000), through the ICT(SAF) trunk
Complete transfer on B
TSPI_linegetcallinfo on disconnected call on B |
B: receives CPIC event |
B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DIALTONE/ LINECALLSTATE_DIALING/Proceeding)
LineB: LINE_CALLSTATE (LINECALLSTATE_RINGBACK / LINECALLSTATE_CONNECTED)
CallReason = LINECALLREASON_DIRECT B: LINE_APPNEWCALL, LINE_CALLSTATE (LINECALLSTATE_DISCONNECTED)
ExtendCallReason = CtiReasonTransferredCall |
|
TSPI_linegetcallinfo on A |
A receives CallStateChangeEvent (Connected) |
A: LineA: LINE_CALLSTATE (LINECALLSTATE_CONNECTED)/ LINE_CALLINFO CallReason = LINECALLREASON_DIRECT LINECALLINFO.dwCallID = 0x00400FB4 LINECALLINFO.dwOrigin = 0x00000001 LINECALLINFO.dwReason = 0x00000001 LINECALLINFO.dwCallerID = 1000 LINECALLINFO.dwCallerIDName = LINECALLINFO.dwCalledID = 1901 LINECALLINFO.dwCalledIDName = LINECALLINFO.dwConnectedID = 1000 LINECALLINFO.dwConnectedIDName = LINECALLINFO.dwRedirectionID = 1900 LINECALLINFO.dwRedirectionIDName = LINECALLINFO.dwRedirectingID = 1901 LINECALLINFO.dwRedirectingIDName = ExtendCallReason = CtiReasonTransferredCall |
This section describes the CallFwdAll Notification usecases.
Application opens the line with new ExtVersion 0x000A0000. User presses CFwdAll softkey on A when device is in on-hook condition.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A with new ExtVesrion 0x000A0000 |
|
|
|
User presses CFwdAll softkey |
NewCallEvent received for A |
|
|
LineGetCallInfo on A |
|
LINECALLINFO::DEVSPECIFIC would contain CallAttributeBitMask 0x00000040 |
Application opens the line with new ExtVersion 0x000A0000. Device goes off hook.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A with new ExtVesrion 0x000A0000 |
|
|
|
A goes off-hook |
NewCallEvent received for A |
|
|
LineGetCallInfo on A |
|
LINECALLINFO::DEVSPECIFIC would contain CallAttributeBitMask : 0x00000000 |
Device goes off hook. Application does a LineInitialize and opens line A with new ExtVersion 0x000A0000
|
Action |
CTI events |
Expected results |
|---|---|---|
|
Device goes offhook |
|
|
|
LineInitialize LineOpen on A with new ExtVesrion 0x000A0000 |
ExistingCallEvent received at A |
|
|
LineGetCallInfo on A |
|
LINECALLINFO::DEVSPECIFIC would contain CallType 00000000 |
User presses CFwdAll softkey on the device. Application does a LineInitialize and opens line A with new ExtVersion 0x000A0000.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
User presses CFwdAll softkey on the device |
|
|
|
LineInitialize LineOpen on A with new ExtVesrion 0x000A0000 |
ExistingCallEvent received for A |
|
|
LineGetCallInfo on A |
|
LINECALLINFO::DEVSPECIFIC would contain CallAttributeBitMask : 0x00000040 |
TAPI application does a LineInitialize and opens line A with new ExtVersion 0x000A0000. Device goes off hook and user presses CFwdAll softkey.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A with new ExtVesrion 0x000A0000 |
ExistingCallEvent received for A |
|
|
A goes off-hook User presses CFwdAll softkey |
NewCallEvent received for A |
LINECALLINFO::DEVSPECIFIC would contain CallAttributeBitMask : 0x00000040 |
|
LineGetCallInfo on A |
|
LINECALLINFO::DEVSPECIFIC would contain CallAttributeBitMask : 0x00000000 |
TAPI application does LineInitialize and opens all lines-A1 and A2 for the device with new ExtVersion 0x000A0000. User presses the CFwdAll softkey.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A1, LineOPen on A2 with new ExtVesrion 0x000A0000 |
|
|
|
User presses CFwdAll softkey |
NewCallEvent received for A1 |
|
|
LineGetCallInfo on A1 |
|
LINECALLINFO::DEVSPECIFIC would contain CallAttributeBitMask : 0x00000040 |
TAPI application does a LineInitialize and opens all lines-A1 and A2 for the device with new ExtVersion 0x000A0000. User selects line A2 and presses CFwdAll softkey.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A1, LineOPen on A2 with new ExtVesrion 0x000A0000 |
|
|
|
User selects line A2 and presses CFwdAll softkey |
NewCallEvent received for A1 |
|
|
LineGetCallInfo on A2 |
|
LINECALLINFO::DEVSPECIFIC would contain CallAttributeBitMask : 0x00000000 |
TAPI application does a LineInitialize and opens a shared line A with new ExtVersion 0x000A0000 on devices P and Q. User presses CFwdAll softkey on device P.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A LineOpen on A’ with new ExtVesrion 0x000A0000 |
|
|
|
On device P, user presses ‘CFwdAll’ softkey |
NewCallEvent received at A NewCallEvent received at A’ for RIU call |
|
|
LineGetCallInfo on A |
|
LINECALLINFO::DEVSPECIFIC would contain CallAttributeBitMask : 0x00000040 |
|
LineGetCallInfo on A |
|
LINECALLINFO::DEVSPECIFIC would contain CallAttributeBitMask : 0x00000000 |
TAPI application does a LineInitialize and open line A with new ExtVersion 0x000A0000. User sets CFwdAll for line A by pressing CFwdAll softkey followed by CallFwdAll destination number.
Later, user presses ‘CFwdAll’ softkey again to cancel CFwdAll setting.
|
Action |
CTI events |
Expected results |
|---|---|---|
|
LineInitialize LineOpen on A with new ExtVesrion 0x000A0000 |
|
|
|
User presses CFwdAll and enters FwdAll destination |
NewCallEvent received for A |
|
|
LineGetCallInfo on A |
|
LINECALLINFO::DEVSPECIFIC would contain CallAttributeBitMask : 0x00000040 |
|
User again presses ‘CFwdAll’ softkey |
NewCallEvent received for A |
|
|
LineGetCallInfo on A |
|
LINECALLINFO::DEVSPECIFIC would contain CallAttributeBitMask : 0x00000080 |
TAPI application monitors party B
Party A represents an IP phone
A calls B
IP Address of A is available to TAPI application that is monitoring party B
TAPI application monitors party C
Party B represents an IP phone
A talks to B
B initiates a consultation transfer call to C
IP Address of B is available to TAPI application that is monitoring party C.
B Completes the transfer
Calling IP address of A is not available to TAPI application that is monitoring party C (not a supported scenario).
TAPI application monitors party C
Party B represents an IP phone
A talks to B
B initiates a consultation conference call to C
IP Address of B is available to TAPI application that is monitoring party C.
B Completes the conference
Calling IP address of A and B is not available to TAPI application that is monitoring party C (not a supported scenario)
TAPI application monitors party B and party C
Party A represents an IP phone
A calls B
IP Address of A is available to TAPI application that is monitoring party B
Party A redirects B to party C
Calling IP address is not available to TAPI application that is monitoring party B (not a supported scenario)
Calling IP address B is available to TAPI application that is monitoring party C
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
A Call gets offered from a PSTN number 5551212/<SUBSCRIBER> through a San Jose gateway to a CCM end point 2000 |
CallStateChangedEvent, UnModified Calling Party = 5551212, UnModified Called Party = 2000, UnModified Original Called Party = 2000, Modified Calling Party = 5551212, Modified Called Party = 2000, Modified Original Called Party = 2000, Globalized Calling party = +14085551212, Calling Party Number Type = SUBSCRIBER, Called Party Number Type = UNKNOWN, Original Called Party Number Type, = UNKNOWN State = Connected, Origin = OutBound, Reason = Direct |
LINE_CALLSTATE = CONNECTED |
LINECALLINFO Displayed Calling Party = 5551212, Displayed Called Party = 2000, Displayed Redirection Party = , Displayed Redirected Party = , Globalized Calling Party = +14085551212, Calling Party Number Type = SUBSCRIBER, Called Party Number Type = UNKNOWN, Redirection Party Number Type = , Redirecting Party Number Type = |
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
A Call gets offered from a Dallas PSTN number 5551212/<NATIONAL> through a San Jose gateway to a CCM end point 2000 |
CallStateChangedEvent, UnModified Calling Party = 9725551212, UnModified Called Party = 2000, UnModified Original Called Party = 2000, Modified Calling Party = 9725551212, Modified Called Party = 2000, Modified Original Called Party = 2000, Globalized Calling party = +19725551212, Calling Party Number Type = NATIONAL, Called Party Number Type = UNKNOWN, Original Called Party Number Type, = UNKNOWN State = Connected, Origin = OutBound, Reason = Direct |
LINE_CALLSTATE = CONNECTED |
LINECALLINFO Displayed Calling Party = 9725551212, Displayed Called Party = 2000, Displayed Redirection Party = , Displayed Redirected Party = , Globalized Calling Party = +19725551212, Calling Party Number Type = NATIONAL, Called Party Number Type = UNKNOWN, Redirection Party Number Type = , Redirecting Party Number Type = |
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
A Call gets offered from a PSTN number in India 22221111/<INTERNATIONAL> through a San Jose gateway to a CCM end point 2000 |
CallStateChangedEvent, UnModified Calling Party = 011914422221111, UnModified Called Party = 2000, UnModified Original Called Party = 2000, Modified Calling Party = 011914422221111, Modified Called Party = 2000, Modified Original Called Party = 2000, Globalized Calling party = +914422221111, Calling Party Number Type = INTERNATIONAL, Called Party Number Type = UNKNOWN, Original Called Party Number Type, = UNKNOWN State = Connected, Origin = OutBound, Reason = Direct |
LINE_CALLSTATE = CONNECTED |
LINECALLINFO Displayed Calling Party = 011914422221111, Displayed Called Party = 2000, Displayed Redirection Party = , Displayed Redirected Party = , Globalized Calling Party = +914422221111, Calling Party Number Type = INTERNATIONAL, Called Party Number Type = UNKNOWN, Redirection Party Number Type = , Redirecting Party Number Type = |
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
A Call gets initiated from a CCM end point 2000 through a San Jose gateway to a PSTN number 5551212/<NATIONAL> |
CallStateChangedEvent, UnModified Calling Party = 2000, UnModified Called Party = 5551212, UnModified Original Called Party = 5551212, Modified Calling Party = 2000, Modified Called Party = 5551212, Modified Original Called Party = 5551212, Globalized Calling party = +14085551212, Calling Party Number Type = UNKNOWN, Called Party Number Type = SUBSCRIBER, Original Called Party Number Type, = SUBSCRIBER State = Connected, Origin = OutBound, Reason = Direct |
LINE_CALLSTATE = CONNECTED |
LINECALLINFO Displayed Calling Party = 2000, Displayed Called Party = 5551212, Displayed Redirection Party = , Displayed Redirected Party = , Globalized Calling Party = +14085551212, Calling Party Number Type = UNKNOWN, Called Party Number Type = SUBSCRIBER, Redirection Party Number Type = , Redirecting Party Number Type = |
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
A Call gets initiated from a CCM end point 2000 through a San Jose gateway to a Dallas PSTN number 9725551212/<NATIONAL> |
CallStateChangedEvent, UnModified Calling Party = 2000, UnModified Called Party = 9725551212, UnModified Original Called Party = 9725551212, Modified Calling Party = 2000, Modified Called Party = 9725551212, Modified Original Called Party = 9725551212, Globalized Calling party = +19725551212, Calling Party Number Type = UNKNOWN, Called Party Number Type = NATIONAL, Original Called Party Number Type, = NATIONAL State = Connected, Origin = OutBound, Reason = Direct |
LINE_CALLSTATE = CONNECTED |
LINECALLINFO Displayed Calling Party = 2000, Displayed Called Party = 9725551212, Displayed Redirection Party = , Displayed Redirected Party = , Globalized Calling Party = +19725551212, Calling Party Number Type = UNKNOWN, Called Party Number Type = NATIONAL, Redirection Party Number Type = , Redirecting Party Number Type = |
|
Action |
CTI messages |
TAPI messages |
TAPI structures |
|---|---|---|---|
|
A Call gets initiated from a CCM end point 2000 through a San Jose gateway to a PSTN number in India 914422221111/<INTERNATIONAL> |
CallStateChangedEvent, UnModified Calling Party = 2000, UnModified Called Party = 011914422221111, UnModified Original Called Party = 011914422221111, Modified Calling Party = 2000, Modified Called Party = 011914422221111, Modified Original Called Party = 011914422221111, Globalized Calling party = +914422221111, Calling Party Number Type = UNKNOWN, Called Party Number Type = INTERNATIONAL, Original Called Party Number Type, = INTERNATIONAL State = Connected, Origin = OutBound, Reason = Direct |
LINE_CALLSTATE = CONNECTED |
LINECALLINFO Displayed Calling Party = 2000, Displayed Called Party = 011914422221111, Displayed Redirection Party = , Displayed Redirected Party = , Globalized Calling Party = +914422221111, Calling Party Number Type = UNKNOWN, Called Party Number Type = INTERNATIONAL, Redirection Party Number Type = , Redirecting Party Number Type = |
Service parameter "Auto Call Pickup Enabled" is enabled.
Devices/Lines: 1000:P1,1001:P1.1002:P1,4000:P1 and 4001:P1
Pickup group P1:1111 is configured
P1:1000, P1:1001, P1:1002 are all in pickup group P1:1111
|
Action |
Expected events |
|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
|
LineGetDevCaps with Extension Version – 000A0000 |
CallPickUp Group DN and Partition Information will be sent to application |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
|
LineOpen for P1:1111 |
LineOpenSuccessful LineInService Event as well |
|
LineInfo |
DN and Partition information will be pickup Group DN and partition. LineName – "CtiCallPickupDevice" LineType -LINEDEVCAPSDEVSPECIFIC_PICKUPDN -0x00000004 |
|
Action |
Expected events |
|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
|
LineGetDevCaps with Extension Version – 000A0000 |
CallPickUp Group DN and Partition Information will be sent to application |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
|
LineOpen for P1:1111 |
Line Open Successful |
|
Application sends CciscoLineDevSpecificUnRegisterCallPickupGroupForNotification on new line opened for PickUpGroup P1:1111 |
Line_Reply with success. LINE_REMOVE event will be sent to Application for P1:1111 |
|
Action |
Expected events |
|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
|
LineGetDevCaps with Extension Version – 000A0000 |
CallPickUp Group DN and Partition Information will be sent to application |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
|
LineOpen for P1:1111 |
Line Open Successful |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with Error "LINEERR_OPERATIONUNAVAIL" |
|
Variant : Test the Same with UnRegister |
|
|
Action |
Expected events |
|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
|
LineGetDevCaps with Extension Version – 000A0000 |
CallPickUp Group DN and Partition Information will be sent to application |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with InValid DN or Partition |
Line_Reply with Error Code "LINEERR_OPERATIONFAILED" |
|
Variant : Test the Same with UnRegister |
|
|
Action |
Expected events |
||
|---|---|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
||
|
LineGetDevCaps with Extension Version – 000A0000 |
CallPickUp Group DN and Partition Information will be sent to application |
||
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
||
|
LineOpen for P1:1111 |
Line Open Successful |
||
|
P1:4000 calls P1:1002 |
LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
||
|
LineGetCallInfo on new call on P1:1111 |
LINE_CALLINFO dwCallState : PickupCallState (0x10000000) dwCallerId : 4000 dwCalledID : 1002 dwCallorigin : Outbound dwCallReason : Direct Check for all fields of Calling and Called Information |
||
|
Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with CallPickup option on P1:1000 |
Events on P1:1000: LINE_NEWCALL and LINE_CALLSTATE with state = LINECALLSTATE_CONNECTED Call Info : Caller = 4000, Called = 1002, Connected = 4000, dwReason = Direct, dwOrigin = Internal.
|
||
|
Varaint : P1:4000 calls P1:1002 and P1:4001 calls P1:1002 Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with CallPickup option on P1:1000 |
First incoming Call will be picked up (i.e call from 4000 will be picked up by 1000) |
|
Action |
Expected events |
||||
|---|---|---|---|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
||||
|
LineGetDevCaps with Extension Version – 000A0000 |
CallPickUp Group DN and Partition Information will be sent to application |
||||
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
||||
|
LineOpen with new DeviceID |
LineOpen Successful |
||||
|
P1:4000 calls P1:1002 |
LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
||||
|
LineGetCallInfo |
LINE_CALLINFO dwCallState : PickupCallState (0x10000000) dwCallerId : 4000 dwCalledID : 1002 dwCallorigin: Internal dwCallReason : Direct Check for all fields of Calling and Called Information |
||||
|
Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with CallPickup option on P1:1000 |
Events on P1:1000: Call 1: LINE_NEWCALL and LINE_CALLSTATE with state = LINECALLSTATE_IDLE
Call2: LINE_NEWCALL and LINE_CALLSTATE with state = LINECALLSTATE_OFFERING Once the call is Answered LINE_CALLSTATE with state = LINECALLSTATE_CONNECTED Call Info : Caller = 4000, Called = 1002, Connected = 4000, dwReason = PickUp, dwOrigin = Outbound
|
||||
|
Varaint : Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with CallPickup option on P1:1002 |
CallPickup Request will be successful and the newcall will be created and the call will be in Offering state |
|
Action |
Expected events |
||
|---|---|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
||
|
LineGetDevCaps with Extension Version – 000A0000 |
CallPickUp Group DN and Partition Information will be sent to application |
||
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success LINE_CREATE event will sent to Application for P1:1111 |
||
|
LineOpen with new DeviceID |
LineOpen Successful |
||
|
P1:4000 calls P1:1002 |
Call1: LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
||
|
P1:4001 calls P1:1001 |
Call 2: LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
||
|
LineGetCallInfo on Call
LineGetCallInfo on Call2 |
LINE_CALLINFO dwCallState : PickupCallState (0x10000000) dwCallerId : 4000 dwCalledID : 1002 dwCallorigin: Internal dwCallReason : Direct Check for all fields of Calling and Called Information LINE_CALLINFO dwCallState : PickupCallState (0x10000000) dwCallerId : 4001 dwCalledID : 1001 dwCallorigin: Internal dwCallReason : Direct Check for all fields of Calling and Called Information |
||
|
Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with CallPickup option on P1:1000 |
Events on P1:1000: Call 3: LINE_NEWCALL and LINE_CALLSTATE with state = LINECALLSTATE_CONNECTED Call Info : Caller = 4000, Called = 1002, Connected = 4000, dwReason = Direct, dwOrigin = Internal
|
Pickup group P1:9999 is configured
|
Action |
Expected events |
|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
|
LineGetDevCaps with Extension Version – 000A0000 on 1000:P1 |
CallPickUp Group DN and Partition Information will be sent to application |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
|
Now from Admin page change the CallPickupGroup of 1000:P1 line to None or some other group P1:9999 LineGetDevCaps with Extension Version – 000A0000 on 1000:P1 |
Changed CallPickUp Group DN and Partition Information will be sent to application |
|
Action |
Expected events |
|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
|
LineGetDevCaps with Extension Version – 000A0000 on 1000:P1 |
CallPickUp Group DN and Partition Information will be sent to application |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
|
LineOpen with new DeviceID |
LineOpen Successful |
|
P1:4000 calls P1:1002 |
LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
|
LineGetCallInfo |
LINE_CALLINFO dwCallState : PickupCallState (0x10000000) dwCallerId : 4000 dwCalledID : 1002 dwCallorigin: Internal dwCallReason : Direct Check for all fields of Calling and Called Information |
|
Now From Admin Pages change the Partition or DN information of the Pickup Group |
LINE_REMOVE for the line P1:1111 |
|
LineGetDevCaps with Extension Version – 000A0000 on 1000:P1 |
Changed CallPickUp Group DN and Partition Information will be sent to application |
|
Action |
Expected events |
|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
|
LineOpen with new DeviceID |
LineOpen Successful |
|
Now From Admin Pages Pickup Group 1111:P1 is deleted |
LINE_REMOVE for the line P1:1111 |
HP1 is a Huntpilot with the below configuration:
"Queue Calls" check box is selected.
“Display Line Group Member DN as Connected Party" check box is selected.
HP1: LG1
HP2: LG1
A, B (IP phones/CTI Ports)
|
Action |
Expected events |
|---|---|
|
App initiates call from A to HP1 and call is answered by LG1. |
At A: LINE_CALLSTATE -RINGBACK At A: LINE_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1 Connected = LG1 HuntPilot = HP1
At LG1: LINE_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1 Connected = A HuntPilot = HP1 |
|
Action |
Expected events |
|---|---|
|
App initiates call from A to HP1 and call is Queued. |
At A: LINE_CALLSTATE -RINGBACK At A: LINE_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x2d(CallQueue) Caller = A Called = HP1, HuntPilot = HP1 Connected = HP1 HuntPilot = |
|
Call on LG1 goes idle (LG1 is free). Queued call from A is de-queued and offered on LG1.
LG1 Answers the call.
Variance: Repeat and verify info when Display Line Group Member DN as Connected Party is enabled
|
At A: LINE_CALLSTATE -RINGBACK CallReason = x1(Direct) ExtendedCallReason = x2e(CallDeQueue) Caller = A Called = HP1, HuntPilot = HP1 At LG1: LINE_CALLSTATE -ACCEPTED CallReason = x400(unknown) ExtendedCallReason = x2e(CallDeQueue) Caller = A, Called = HP1 HuntPilot = HP1
At A: LINE_CALLSTATE -CONNECTED CallReason = x1(direct) ExtendedCallReason = x2e(CallDeQueue) Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED CallReason = x400(unknown) ExtendedCallReason = x2e(CallDeQueue) Caller = A Called = HP1 HuntPilot = HP1 Connected = A
Same as above |
|
Action |
Expected events |
|---|---|
|
HP1 has 2 queued calls. App initiates call from A to HP1, call is disconnected |
At A: LINE_CALLSTATE -DISCONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1 |
|
Variance: Destination When Queue is Full = B
B Answers the call. |
At A: LINE_CALLSTATE -RINGBACK CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1 At B: LINE_CALLSTATE -ACCEPTED CallReason = x400(unknown) ExtendedCallReason = x30(CallDeQueueAgentsBusy) Caller = A, Called = HP1
At A: LINE_CALLSTATE -CONNECTED CallReason = x1(direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1 HuntPilot = HP1 Connected = B At B: LINE_CALLSTATE -CONNECTED CallReason = x400(unknown) ExtendedCallReason = x30(CallDeQueueAgentsBusy) Caller = A Called = HP1 Connected = A |
|
Variance: Destination When Queue is Full = HP2 Call on LG1 of HP2 goes idle (LG1 is free). Queued call from A is de-queued and offered on LG1. |
At A: LINE_CALLSTATE -RINGBACK CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1
At LG1: LINE_CALLSTATE -ACCEPTED CallReason = x400(unknown) ExtendedCallReason = x30(CallDeQueueAgentsBusy) Caller = A, Called = HP1
At A: LINE_CALLSTATE -CONNECTED CallReason = x1(direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 of HP2 HuntPilot = HP2
At LG1 of HP2: LINE_CALLSTATE -CONNECTED CallReason = x400(unknown) ExtendedCallReason = x30(CallDeQueueAgentsBusy) Caller = A Called = HP1 Connected = A |
|
Action |
Expected events |
|---|---|
|
HuntMember LG1 of HP1 is busy. App initiates call from A to HP1.
Maximum wait time at queue is reached.
|
At A: LINE_CALLSTATE -RINGBACK
At A: LINE_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1 Connected = HP1 HuntPilot =
At A: LINE_CALLSTATE -DISCONNECTED CallReason = x1(Direct) ExtendedCallReason = x2d(CallQueue) Caller = A Called = HP1, HuntPilot = HP1 |
|
Variance: Destination When maximum wait time in Queue expires = B
|
At A: LINE_CALLSTATE -RINGBACK CallReason = x1(Direct) ExtendedCallReason = x2d(CallQueue) Caller = A Called = HP1, HuntPilot = HP1 At B: LINE_CALLSTATE -ACCEPTED CallReason = x400(unknown) ExtendedCallReason = x2f(CallDeQueueTimerExpired) Caller = A, Called = HP1
At A: LINE_CALLSTATE -CONNECTED CallReason = x1(direct) ExtendedCallReason = x2d(CallQueue) Caller = A Called = HP1 HuntPilot = HP1 Connected = B At B: LINE_CALLSTATE -CONNECTED CallReason = x400(unknown) ExtendedCallReason = x2f(CallDeQueueTimerExpired) Caller = A Called = HP1 Connected = A |
|
Variance: Destination maximum wait time in Queue expires = HP2 |
At A: LINE_CALLSTATE -RINGBACK CallReason = x1(Direct) ExtendedCallReason = x2d(CallQueue) Caller = A Called = HP1, HuntPilot = HP1 At A: LINE_CALLSTATE -RINGBACK CallReason = x1(Direct) ExtendedCallReason = x2d(CallQueue) Caller = A Called = HP1, HuntPilot = HP1 At LG1: LINE_CALLSTATE -ACCEPTED CallReason = x400(unknown) ExtendedCallReason = x2f(CallDeQueueTimerExpired) Caller = A, Called = HP1 At A: LINE_CALLSTATE -CONNECTED CallReason = x1(direct) ExtendedCallReason = x2d(CallQueue) Caller = A Called = HP1 HuntPilot = HP1 Connected = LG1 of HP2 HuntPilot = HP2 At LG1 of HP2: LINE_CALLSTATE -CONNECTED CallReason = x400(unknown) ExtendedCallReason = x2f(CallDeQueueTimerExpired) Caller = A Called = HP1 Connected = A |
|
Action |
Expected events |
|---|---|
|
App initiates call from A to HP1. (None of the Huntmembers are registered or logged in). Destination When There Are No Agents Logged In or Registered = ' B' Call offered on B.
B Answers the call. |
At A: LINE_CALLSTATE -RINGBACK CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1
At B: LINE_CALLSTATE -ACCEPTED CallReason = x400(unknown) ExtendedCallReason = x31(CallDeQueueAgentsUnavailable) Caller = A, Called = HP1 At A: LINE_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1 Connected = B HuntPilot = At B: LINE_CALLSTATE -CONNECTED CallReason = x400(unknown) ExtendedCallReason = x31(CallDeQueueAgentsUnavailable) Caller = A Called = HP1 Connected = A |
|
App initiates call from A to HP1. (None of the Huntmembers are registered or logged in). Destination When There Are No Agents Logged In or Registered = 'HP2' Call offered on HP2.
HP2 Answers the call. |
At A: LINE_CALLSTATE -RINGBACK CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1
At LG1: LINE_CALLSTATE -ACCEPTED CallReason = x400(unknown) ExtendedCallReason = x31(CallDeQueueAgentsUnavailable) Caller = A, Called = HP1
At A: LINE_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1 Connected = B HuntPilot = HP2
At B: LINE_CALLSTATE -CONNECTED CallReason = x400(unknown) ExtendedCallReason = x31(CallDeQueueAgentsUnavailable) Caller = A Called = HP1 Connected = A |
|
Action |
Expected events |
|---|---|
|
App initiates call from A to B |
At A: LINE_CALLSTATE -RINGBACK
At A: LINE_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = B, Connected = B At B: LINE_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = B, Connected = A |
|
The call on B is transferred to HP1 (Blind transfer). |
At B: LINE_CALLSTATE -IDLE CallReason = x1(Direct) ExtendedCallReason = x7(BlindTransferCall) Caller = A Called = B, HuntPilot = Connected = HuntPilot = At LG1: LINE_CALLSTATE -ACCEPTED CallReason = x100(LINECALLREASON_TRANSFER) ExtendedCallReason = x7(BlindTransferCall) Caller = A Called = HP1, HuntPilot = HP1 Connected = HuntPilot = At A: LINE_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = B, HuntPilot = Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x100(LINECALLREASON_TRANSFER) Caller = A Called = HP1, HuntPilot = HP1 Connected = A HuntPilot = |
|
Variance: Call on B is redirected to HP1
LG1 Answers the call.
|
At B: LINE_CALLSTATE -IDLE CallReason = x1(Direct) ExtendedCallReason = x6(Redirect) Caller = A Called = B, HuntPilot = Connected = HuntPilot = At LG1: LINE_CALLSTATE -ACCEPTED CallReason = x40(LINECALLREASON_REDIRECT) ExtendedCallReason = x6(Redirect) Caller = A Called = B, HuntPilot = Connected = HuntPilot = At A: LIN_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = B, HuntPilot = Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED CallReason = x40(LINECALLREASON_REDIRECT) ExtendedCallReason = x6(Redirect) Caller = A, Called = B HuntPilot = Connected = LG1 HuntPilot = |
|
Variance: Call on B is forwarded to HP1 (Forward All)
LG1 Answers the call. |
At A: LINE_CALLSTATE -RING_BACK CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = B, HuntPilot = Connected = HuntPilot =
At LG1: LINE_CALLSTATE -ACCEPTED CallReason = x8(LINECALLREASON_FWDUNCOND) ExtendedCallReason = x5(ForwardAllCall) Caller = A Called = B, HuntPilot = Connected = HuntPilot = At A: LIN_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = B, HuntPilot = Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED CallReason = x8(LINECALLREASON_FWDUNCOND) ExtendedCallReason = x5(ForwardAllCall) Caller = A, Called = B Connected = LG1 |
|
Action |
Expected events |
|---|---|
|
App initiates call from A to HP1 and call is Queued. |
At A: LINE_CALLSTATE -RINGBACK
At A: LINE_CALLSTATE -CONNECTED CallReason = x1(Direct) ExtendedCallReason = x2d(CallQueue) Caller = A Called = HP1, HuntPilot = HP1 Connected = HP1 HuntPilot =
|
|
Queued Call on A is redirected to B. B Answers. Call on LG1 goes idle (LG1 is free). Queued call from B is de-queued and offered on LG1.
LG1 Answers the call.
|
At B: LINE_CALLSTATE -CONNECTED CallReason = x40(LINECALLREASON_REDIRECT) ExtendedCallReason = x6(Redirect) Caller = HP1 Called = B, HuntPilot = Connected = HP1 HuntPilot =
At LG1: LINE_CALLSTATE -ACCEPTED CallReason = x400(unknown) ExtendedCallReason = x2e(CallDeQueue) Caller = B, Called = HP1 HuntPilot = HP1 At B: LINE_CALLSTATE -CONNECTED CallReason = x40(LINECALLREASON_REDIRECT) ExtendedCallReason = x2e(CallDeQueue) Caller = B Called = B HuntPilot = Connected = LG1 HuntPilot = HP1 At LG1: LINE_CALLSTATE -CONNECTED CallReason = x400(unknown) ExtendedCallReason = x2e(CallDeQueue) Caller = B Called = HP1 HuntPilot = HP1 Connected = B
|
|
Action |
Expected events |
|---|---|
|
App initiates call from A to HP1. (None of the Huntmembers are registered or logged in). Call is disconnected. |
At A: LINE_CALLSTATE -DISCONNECTED CallReason = x1(Direct) ExtendedCallReason = x1(DirectCall) Caller = A Called = HP1, HuntPilot = HP1 |
|
Action |
Expected events |
||
|---|---|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
||
|
LineGetDevCaps with Extension Version – 000A0000 on 1000:P1 |
CallPickUp Group DN and Partition Information will be sent to application |
||
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
||
|
LineOpen with new DeviceID |
LineOpen Successful |
||
|
P1:4000 calls P1:1002 |
LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
||
|
LineGetCallInfo |
LINE_CALLINFO dwCallState : PickupCallState (0x10000000) dwCallerId : 4000 dwCalledID : 1002 dwCallorigin: Internal dwCallReason : Direct Check for all fields of Calling and Called Information |
||
|
Stop Primary CTI Manager |
OutofService for the line P1:1111 INService for the line P1:1111.
|
Service parameter "Auto Call Pickup Enabled" is enabled.
Pickup group P1:1111 is configured and opened
P1:1000, P1:1001, P1:1002 are all in pickup group P1:1111
P1:2000, P1:2001, P1:2002 are all in pickup group P1:2222
P1:4000 and P1:4001 are configured
|
Action |
Expected |
||
|---|---|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
||
|
LineGetDevCaps with Extension Version – 000A0000 on P1:2000 |
LineGetDevCaps with Extension Version – 000A0000 on P1:2000CallPickUp Group DN and Partition Information will be sent to application.(P1:2222) |
||
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
||
|
LineOpen with new DeviceID |
LineOpen Successful |
||
|
P1:4000 calls P1:1002 |
LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
||
|
LineGetCallInfo |
LINE_CALLINFO dwCallState : PickupCallState (0x10000000) dwCallerId : 4000 dwCalledID : 1002 dwCallorigin: Internal dwCallReason : Direct Check for all fields of Calling and Called Information |
||
|
Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with GroupCallPickup option and GroupPickUp DN 1111 on P1:2000 |
Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with GroupCallPickup option and GroupPickUp DN 1111 on P1:2000Events on P1:2000: LINE_NEWCALL and LINE_CALLSTATE with state = LINECALLSTATE_CONNECTED Call Info : Caller = 4000, Called = 1111, Connected = 4000, dwReason = Direct, dwOrigin = Internal
|
Service parameter "Auto Call Pickup Enabled" is enabled.
Pickup groups P1:1111, P1:2222, P1:3333 is configured and opened
P1:1000, P1:1001, P1:1002 are all in pickup group P1:1111
P1:2000, P1:2001, P1:2002 are all in pickup group P1:2222
P1:3000, P1:3001, P1:3002 are all in pickup group P1:3333
P1:1111, and P1:2222 are sub-groups, in order of priority, of pickup group P1:3333.
P1:4000 and P1:4001 are configured.
|
Action |
Expected Event |
||
|---|---|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
||
|
LineGetDevCaps with Extension Version – 000A0000 on P1:2000 |
CallPickUp Group DN and Partition Information will be sent to application.(P1:2222) |
||
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
||
|
LineOpen with new DeviceID |
LineOpen Successful |
||
|
P1:4000 calls P1:2000
P1:4001 calls P1:1000 |
Call1: LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 Call 2: LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
||
|
Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with OtherPickup option on P1:3000
|
Events on P1:3000: LINE_NEWCALL and LINE_CALLSTATE with state = LINECALLSTATE_CONNECTED Call Info : Caller = 4001, Called = 1000, Connected = 4001, dwReason = Direct, dwOrigin = Internal |
|
Action |
Expected Event |
|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
|
LineGetDevCaps with Extension Version – 000A0000 on P1:2000 |
CallPickUp Group DN and Partition Information will be sent to application.(P1:2222) |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
|
LineOpen with new DeviceID |
LineOpen Successful |
|
P1:4000 calls P1:1002
P1:4001 calls P1:1000 |
Call1: LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 Call 2: LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
|
Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with DirectCallPickup option with pickup groupDN (1000) on P1:10001 |
Events on P1:1001: LINE_NEWCALL and LINE_CALLSTATE with state = LINECALLSTATE_CONNECTED Call Info : Caller = 1001, Called = 1000, Connected = 4001, dwReason = Direct, dwOrigin = Internal |
Service parameter Auto Call Pickup Enabled is enabled.
P1:2000 is already opened by the application.
Pickup groups P1:1111, P1:2222, P1:3333 is configured and opened.
P1:1000, P1:1001, P1:1002 are all in pickup group P1:1111
P1:2000, P1:2001, P1:2002 are all in pickup group P1:2222
|
Action |
Expected events |
|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
|
LineGetDevCaps with Extension Version – 000A0000 on P1:2000 |
CallPickUp Group DN and Partition Information will be sent to application.(P1:2222) |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
|
LineOpen with new DeviceID |
LineOpen Successful |
|
P1:4000 calls P1:1002 |
Call1: LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111
|
|
Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with CallPickup option on P1:2000 |
Line_Reply with Error LINEERR_OPERATIONUNAVAIL |
Service parameter Auto Call Pickup Enabled is enabled.
Pickup groups P1:1111, P1:2222, P1:3333 is configured and opened.
P1:1000, P1:1001, P1:1002 are all in pickup group P1:1111.
P1:2000, P1:2001, P1:2002 are all in pickup group P1:2222.
P1:3000, P1:3001, P1:3002 are all in pickup group P1:3333.
P1:1111, and P1:2222 are sub-groups, in order of priority, of pickup group P1:3333.
P1:4000 and P1:4001 are configured.
|
Action |
Expected events |
|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
|
LineGetDevCaps with Extension Version – 000A0000 on P1:2000 |
CallPickUp Group DN and Partition Information will be sent to application.(P1:2222) |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success LINE_CREATE event will sent to Application for P1:1111 |
|
LineOpen with new DeviceID |
LineOpen Successful |
|
P1:4000 calls P1:2000
P1:4001 calls P1:1000 |
Call1: LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 Call 2: LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
|
Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with GroupPickup option with pickup group(3333) on P1:3000 |
Line_Reply with Error LINEERR_CALLUNAVAIL |
|
Action |
Expected events |
|---|---|
|
LineIntialize OpenLines – 1000:P1 |
Line Open Successful |
|
LineGetDevCaps with Extension Version – 000A0000 on P1:2000 |
CallPickUp Group DN and Partition Information will be sent to application.(P1:2222) |
|
Application sends CciscoLineDevSpecificRegisterCallPickupGroupForNotification with DN and Partition info of PickUpGroup P1:1111 |
Line_Reply with success. LINE_CREATE event will sent to Application for P1:1111 |
|
LineOpen with new DeviceID |
LineOpen Successful |
|
P1:4000 calls P1:1002 |
Call1: LINE_APPNEWCALL LINE_CALLSTATE with State = LINECALLSTATE_UNKNOWN to Application on Line P1:1111 |
|
Application sends CciscoLineDevSpecificPickUpCallFromPickupGroup with GroupPickup option with pickup group(9999) on P1:3000
Variant -Direct Call Pickup with InValid DN |
Line_Reply with Error LINEERR_OPERATIONFAILED Line_Reply with Error LINEERR_INVALLINESTATE |
Precondition: CTI service Parameter - "Require Public Key encryption" = true/false
| Action | TAPI Messages | TAPI Structures |
|---|---|---|
| PhoneInitializeEx/LineInitializeEx | Devices are Enumerated/ Lines are Enumerated |
 Note |
Applications would be able to control /monitor devices/Lines as before no change. Variant: Test the same with Secure CUCM and Secure Connection between CiscoTSP and CTI. |
Precondition: CTI service Parameter - "Require Public Key encryption" = False
| Action | TAPI Messages | TAPI Structures |
|---|---|---|
| PhoneInitializeEx/LineInitializeEx | Devices are Enumerated/ Lines are Enumerated |
Note |
Applications would be able to control /monitor devices/Lines as before no change |
Precondition: CTI service Parameter - "Require Public Key encryption" = False
| Action | TAPI Messages | TAPI Structures |
|---|---|---|
| PhoneInitializeEx/LineInitializeEx | Initialization fails and CiscoTSP devices won't be Enumerated. |
Notifier will pop-up error message indicating that Provider Init failed. Error - Provider Init failed - Incompatible protocol version |
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
lineInitializeEx |
lineDevices are Enumerated |
|
|
lineOpen for a lineDevice on the wireless device TAPI100 |
lineOpen() returns success |
|
|
lineGetDevCaps() with DeviceID = DeviceId of TAPI100 |
lineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific RegisteredIPAddressMode = IPAddress_IPv4_only RegisteredIPv4Address = "10.77.31.250" (FA1F4D0A -Little endian Hex format) |
|
The device TAPI100 moves across WiFi networks resulting in change in the IPv4 address from 10.77.31.250 to 10.77.31.176 Variation 1: The device TAPI100 moves from a IPv4 n/w to a Ipv6 n/w with new ip as 2001:db8::1:0:0:1 Variation 2: The device TAPI100 is docked/undocked and hence changes from WAN/LAN to wireless network |
EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_DEVICE_IPADDRESS
Variation result: 1) Same as above 2) Same as above |
|
|
lineGetDevCaps() with DeviceID = DeviceId of TAPI100 |
lineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific RegisteredIPAddressMode = IPAddress_IPv4_only RegisteredIPv4Address = "10.77.31.176" (B01F4D0A -Little endian Hex format) Variation 1: LINEDEVCAPS::DevSpecific RegisteredIPAddressMode = IPAddress_IPv6_only RegisteredIPv6Address = "2001:db8::1:0:0:1" (Application should use the Offset and size fields of IPv6 address from LINEDEVCAPS to retrieve the value of IPv6 address) Variation 2: LINEDEVCAPS::DevSpecific RegisteredIPAddressMode = IPAddress_IPv4_only RegisteredIPv4Address = "10.77.31.176" |
|
Action |
TAPI Message |
TAPI structures |
|---|---|---|
|
phoneInitializeEx |
phoneDevices are Enumerated |
|
|
phoneOpen for a phoneDevice of wireless device TAPI100 |
phoneOpen() returns success |
|
|
phoneGetDevCaps() with DeviceID = DeviceId of TAPI100 |
phoneGetDevCaps() returns success |
PHONEDEVCAPS::DevSpecific RegisteredIPAddressMode = IPAddress_IPv4_only RegisteredIPv4Address = "10.77.31.250" (FA1F4D0A -Little endian Hex format) |
|
The device TAPI100 moves across WiFi networks resulting in change in the IPv4 address from 10.77.31.250 to 10.77.31.176 Variation 1: The deivce TAPI100 moves from a IPv4 n/w to a Ipv6 n/w with new ip as 2001:db8::1:0:0:1 Variation 2: The deivce TAPI100 is docked/undocked and hence changes from WAN/LAN to wireless network |
EVENT = PHONE_DEVSPECIFIC dwParam1 = CPDSMT_PHONE_PROPERTY_ CHANGED_EVENT dwParam2 = PPCT_DEVICE_IPADDRESS
Variation result: 1) Same as above 2) Same as above |
|
|
phoneGetDevCaps() with DeviceID = DeviceId of TAPI100 |
phoneGetDevCaps() returns success |
PHONEDEVCAPS::DevSpecific RegisteredIPAddressMode = IPAddress_IPv4_only RegisteredIPv4Address = "10.77.31.176" (B01F4D0A -Little endian Hex format) Phone Type = Cisco Cius. Phone Name = Cisco Phone [SEP123456789000] Variation 1: PHONEDEVCAPS::DevSpecific RegisteredIPAddressMode = IPAddress_IPv6_only RegisteredIPv6Address = "2001:db8::1:0:0:1" (Application should use the Offset and size fields of IPv6 address from PHONEDEVCAPS to retrieve the value of IPv6 address) Variation 2: PHONEDEVCAPS::DevSpecific RegisteredIPAddressMode = IPAddress_IPv4_only RegisteredIPv4Address = "10.77.31.176" (B01F4D0A -Little endian Hex format) |
Third-party conference gets created by using click-2-conference feature:
|
Action |
Events |
|---|---|
|
Use Click-to-Call to create call from A to B, and B answers |
For A: CONNECTED reason = DIRECT Calling = A, Called = B, Connected = B For B: CONNECTED reason = DIRECT Calling = A, Called = B, Connected = A |
|
Use Click-2-Conference feature to add C into conference, and C answers |
For A: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = B CONFERENCED Calling = A, Called = C, Connected = C For B: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = A CONFERENCED Calling = B, Called = C, Connected = C For C CONNECTED Reason = UNKNOWN ExtendedCallReason = ClickToConference CONFERENCED Calling = C, Called = A, Connected = A CONFERENCED Calling = C, Called = B, Connected = B |
|
Action |
Events |
|---|---|
|
Use Click-to-Call to create call from A to B |
For A: CONNECTED reason = DIRECT Calling = A, Called = B, Connected = B For B: CONNECTED reason = DIRECT Calling = A, Called = B, Connected = A |
|
Use Click-2-Conference feature to add C into conference |
For A: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = B CONFERENCED Calling = A, Called = C, Connected = C For B: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = A CONFERENCED Calling = C, Called = C, Connected = C For C CONNECTED Reason = DIRECT ExtendedCallReason = ClickToConference CONFERENCED Calling = C, Called = A, Connected = A CONFERENCED Calling = C, Called = B, Connected = B |
|
Use Click-2-Conference feature to add party D |
For A: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = B CONFERENCED Calling = A, Called = C, Connected = C CONFERENCED Calling = A, Called = D, Connected = D For B: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = A CONFERENCED Calling = B, Called = C, Connected = C CONFERENCED Calling = B, Called = D, Connected = D For C CONNECTED Reason = UNKNOWN ExtendedCallReason = ClickToConference CONFERENCED Calling = C, Called = A, Connected = A CONFERENCED Calling = C, Called = B, Connected = B CONFERENCED Calling = C, Called = D, Connected = D For D CONNECTED Reason = UNKNOWN ExtendedCallReason = ClickToConference |
|
|
CONFERENCED Calling = D, Called = A, Connected = A CONFERENCED Calling = D, Called = B, Connected = B CONFERENCED Calling = D, Called = C, Connected = C |
|
Action |
Events |
|---|---|
|
Conference gets created by using Click-2-Conference feature to add C into conference |
For A: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = B CONFERENCED Calling = A, Called = C, Connected = C For B: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = A CONFERENCED Calling = B, Called = C, Connected = C For C CONNECTED Reason = UNKNOWN ExtendedCallReason = ClickToConference CONFERENCED Calling = C, Called = A, Connected = A CONFERENCED Calling = C, Called = B, Connected = B |
|
Drop C from Click-2-Conference feature |
For A CONNECTED Reason = DIRECT ExtendedCallReason = DIRECT Calling = A, Called = B, Connected = B For B CONNECTED Reason = DIRECT ExtendedCallReason = DIRECT Calling = A, Called = B, Connected = A For C IDLE |
|
Action |
Events |
|---|---|
|
Conference gets created by using Click-2-Conference feature to add C into conference |
For A: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = B CONFERENCED Calling = A, Called = C, Connected = C For B: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = A CONFERENCED Calling = B, Called = C, Connected = C For C CONNECTED Reason = UNKOWN ExtendedCallReason = ClickToConference CONFERENCED Calling = C, Called = A, Connected = A CONFERENCED Calling = C, Called = B, Connected = B |
|
Drop entire conference |
For A IDLE
For B IDLE
For C IDLE |
A,B, and C exist in a conference that A created.
|
Action |
Events |
|---|---|
|
A,B, and C exist in a conference |
At A: Conference – Caller = A, Called = B, Connected = B Connected Conference – Caller = A, Called = C, Connected = C At B: Conference – Caller = A, Called = B, Connected = A Connected Conference – Caller = B, Called = C, Connected = C At C: Conference – Caller = B, Called = C, Connected = B Connected Conference – Caller = C, Called = A, Connected = A |
|
C issues a linePrepareAddToConference to D |
At A: Conference – Caller = A, Called = B, Connected = B Connected Conference – Caller = A, Called = C, Connected = C At B: Conference – Caller = A, Called = B, Connected = A Connected Conference – Caller = B, Called = C, Connected = C At C: Conference – Caller = B, Called = C, Connected = B OnHoldPendConf Conference – Caller = C, Called = A, Connected = A Connected -Caller = C, Called = D, Connected = D At D: Connected -Caller = C, Called = D, Connected = C |
|
C issues a lineAddToConference to D |
At A: Conference – Caller = A, Called = B, Connected = B Connected Conference – Caller = A, Called = C, Connected = C Conference – Caller = A, Called = D, Connected = D At B: Conference – Caller = A, Called = B, Connected = A Connected Conference – Caller = B, Called = C, Connected = C Conference – Caller = B, Called = D, Connected = D At C: Conference – Caller = B, Called = C, Connected = B Connected Conference – Caller = C, Called = A, Connected = A Conference – Caller = C, Called = D, Connected = D At D: Conference – Caller = C, Called = D, Connected = C Connected Conference – Caller = D, Called = A, Connected = A Conference – Caller = D, Called = B, Connected = B |
|
Actions |
TSP CallInfo |
|---|---|
|
A calls B, B answers, then B initiates conference to C, C answers, and B completes the conference |
At A: GCID-1 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = A Called = B CONFERENCED : Caller = A Called = C At B: GCID-1 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = A Called = B CONFERENCED : Caller = B Called = C At C: GCID-1 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = B Called = C CONFERENCED : Caller = C Called = A |
|
C initiates or completes conference to D and E |
No Change for A and B At C: -First conference GCID-1 ONHOLD : Caller = Unknown Caller = Unknown CONFERENCED : Caller = A Called = B CONFERENCED : Caller = A Called = C -Second conference GCID-2 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = C Called = D CONFERENCED : Caller = C Called = E At D: GCID-2 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = C Called = D CONFERENCED : Caller = D Called = E At E: GCID-2 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = C Called = E CONFERENCED : Caller = E Called = D |
|
C initiates JOIN request to join to conference call together, with GCID as the primary call |
At A: GCID-1 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = A Called = B CONFERENCED : Caller = A Called = C CONFERENCED : Caller = A Called = Conference-2 At B : GCID-1 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = A Called = B CONFERENCED : Caller = B Called = C CONFERENCED : Caller = B Called = Conference-2 At C: -First conference GCID-1 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = B Called = C CONFERENCED : Caller = C Called = A CONFERENCED : Caller = C Called = Conference-2 |
|
|
At D: GCID-2 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = D Called = E CONFERENCED : Caller = D Called = Conference-1
At E : GCID-2 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = E Called = D CONFERENCED : Caller = E Called = Conference-1 |
PreCondition: User has a CTI remote device "CTIRD1" under it control list. CTIRD1 device has 3 remote destinations configured.
|
Action |
CTI messages/Events |
|---|---|
|
Application opens the provider. |
CTI acquires the devices which are under control list of the user |
|
Application sends GetSignleDeviceAndLineInfoRequest to CTI to fetch info for CTIRD1 device. |
CTI sends ProviderDeviceLineInfoEvent to application and exposes 3 RDs configured on the device as part of "Remote Destination Info" structure. |
PreCondition: User has a CTI remote device "CTIRD1" under it control list. CTIRD1 device has 3 remote destinations configured.
|
Action |
CTI messages/Events |
|---|---|
|
Application opens the provider. |
CTI acquires the devices which are under control list of the user |
|
Application sends GetSignleDeviceAndLineInfoRequest to application to fetch info for CTIRD1 device. |
CTI sends ProviderDeviceLineInfoEvent to application and exposes 3 RDs configured on the device as part of "Remote Destination Info" structure. |
|
Application resets the device CTIRD1 from the admin page. |
CTI sends ProviderDeviceRegisteredWithLineInfoNotify to application and exposes 3 RDs configured on the device as part of "Remote Destination Info" structure. |
Precondition:
CTIRD (CTI Remote Device -Name: CTIRDdrajesh)
Remote Destinations configured/will be configured on CTI Remote Device:
RD1-CTIRD -(Name: Mobile, Number: 914086271309)
RD2-CTIRD -(Name: Office, Number: 914089022131)
Line-A (DN -1000) -Line-A configured on CTI Remote Device (shared line of Enterprise DN -1000 configured on Device EP)
EP (Enter Prise Phone -SCCP -IP Phone)
Line-A' -DN -1000 configured on Device EP
CSF (CSF Device -Name: CSFdrajesh)
Line-A'' -DN -1000 configured on Device CSF
Remote Destination configured on CSF device:
RD1-CSF -(Name: CSF-Mobile, Number: 914086271310)
RD2-CSF -(Name: CSF-Office, Number: 914089022132)
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
PhoneInitializeEx |
Devices are Enumerated |
|
|
PhoneGetDevCaps() with DeviceID = DeviceId of CTIRD. |
PhoneGetDevCaps() returns success |
PHONECAPS::PhoneInfo = "CTI Remote Device" PHONECAPS:: PhoneName = "Cisco Phone: [CTIRDdrajesh]" |
|
PhoneGetDevCaps() with DeviceID = DeviceId of CSF. |
PhoneGetDevCaps() returns success |
PHONECAPS::PhoneInfo = "Cisco Unified Client Services Framework" PHONECAPS:: PhoneName = "Cisco Phone: [CSF-drajesh]" |
Precondition: same as above usecase; RD1-CTIRD and RD1-CSF are configured on respective devices
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A on CTIRD. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_ REMOTE_DEVICE(0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A'' on CSF. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) Remote Destination Info: unicodeRDName = "CSF-Mobile" RDNumber = "91486271310" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
Precondition: In addition to above usecase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A on CTIRD. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_REMOTE_DEVICE(0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A on CTIRD |
LineOpen() returns Success Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
Add other Remote Destination RD2-CTIRD on CTI Remote Device from Admin Pages RD2-CTIRD Info -(Name: Office, Number: 4089022131) |
EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A on CTIRD. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_REMOTE_ DEVICE(0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Variation : Test the same on CSF device [CSF -Line-A''] |
Same as for CTI Remote Device other than dwLineTypes and DeviceProtocolType Info. dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) Remote Destination Info: unicodeRDName = "CSF-Mobile" RDNumber = "91486271310" isActiveRD = 0x00000000 unicodeRDName = "CSF-Office" RDNumber = "4089022132" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
Precondition: continuation from previous UseCase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A on CTIRD. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_REMOTE_ DEVICE(0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A on CTIRD |
LineOpen() returns Success Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
Update Remote Destination RD2-CTIRD Name on CTI Remote Device "CTIRD" from Admin Pages RD2-CTIRD Info -(Name: Home, Number: 4089022132) |
EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A on CTIRD. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 unicodeRDName = "Home" RDNumber = "4089022132" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Update Remote Destination RD2-CTIRD Number on CTI Remote Device CTIRD from Admin Pages RD2Info -(Name: Home, Number: 4089021234) |
EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = |
LineGetDevCaps() returns |
LINEDEVCAPS::DevSpecific |
|
LineDeviceId of Line-A on CTIRD. |
success |
Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 unicodeRDName = "Home" RDNumber = "4089021234" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Update Remote Destination RD2-CTIRD Name and Number on CTI Remote Device CTIRD from Admin Pages RD2Info -(Name: Office, Number: 4089022131) |
EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A on CTIRD. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Variation : Test the same on CSF device [CSF -Line-A''] |
Same as for CTI Remote Device other than dwLineTypes and DeviceProtocolType Info with respective RD Info. dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) |
Precondition: continuation from previous UseCase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A on CTIRD. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_REMOTE_ DEVICE(0x03) Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A |
LineOpen() returns Success Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
Remove Remote Destination RD2-CTIRD on CTI Remote Device CTIRD from Admin Pages RD2Info -(Name: Office, Number: 4089022131) |
EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Mobile" RDNumber = "91486271309" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Variation : Test the same on CSF device [CSF -Line-A''] |
Same as for CTI Remote Device other than dwLineTypes and DeviceProtocolType Info. dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) |
Precondition: In addition to above usecase
CTIRD2 (CTI remote device -doesn't have any RemoteDestination's configured)
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-C on CTIRD2. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_REMOTE_ DEVICE(0x03) Remote Destination Info is empty RemoteDestinationOffset = 0 RemoteDestinationSize = 0 RemoteDestinationCount = 0 RemoteDestinationElementFixedSize = 0 IsMyAppLastToSetActiveRD = 0x00000000 |
Precondition: In addition to above usecase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A' on EP. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific DeviceProtocolType = DeviceProtocolType_SCCP (0x01) Remote Destination Info is empty RemoteDestinationOffset = 0 RemoteDestinationSize = 0 RemoteDestinationCount = 0 RemoteDestinationElementFixedSize = 0 IsMyAppLastToSetActiveRD = 0x00000000 |
Precondition: Remove All RD's from Admin Page
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A on CTIRD. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_REMOTE_ DEVICE(0x03) Remote Destination Info: RemoteDestinationOffset = 0 RemoteDestinationSize = 0 RemoteDestinationCount = 0 RemoteDestinationElementFixedSize = 0 IsMyAppLastToSetActiveRD = 0x00000000 |
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A Add Remote Destination RD2-CTIRD to CTI Remote Device CTIRD: CiscoLineDevSpecific AddRemoteDestination Req m_RDNumber = "4089022131" m_UnicodeRDName = "Office" m_activeRD = 0x00000000 |
LineOpen() returns Success Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE LINE_REPLY with success EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Variation : Test the same on CSF device [CSF -Line-A''] |
Same as for CTI Remote Device other than dwLineTypes and DeviceProtocolType Info. dwLineTypes = (0x00000000) DeviceProtocolType = DeviceProtocolType_SIP (0x02) |
Precondition: continuation from previous UseCase
|
Action |
TAPI messages |
TAPI structures |
|---|---|---|
|
LineInitializeEx |
Lines are Enumerated |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific dwLineTypes = LINEDEVCAPSDEVSPECIFIC_ REMOTEDEVICE (0x00000008) DeviceProtocolType = DeviceProtocolType_CTI_REMOTE_ DEVICE(0x03) Remote Destination Info: unicodeRDName = "Office" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
LineOpen() with ExtVer-0x000C0000 dwDeviceID = LineDeviceID of Line-A |
LineOpen() returns Success Line INSERVICE EVENT Event = LINE_LINEDEVSTATE dwParam1 = LINEDEVSTATE_INSERVICE |
|
|
Update Remote Destination name of RD2-CTIRD on CTI Remote Device "CTIRD": CiscoLineDevSpecific UpdateRemoteDestination Req m_RDNumber = "4089022131" m_UnicodeRDName = "Office-Change" m_NewRDNumber = "4089022131" m_activeRD = 0x00000000 |
LINE_REPLY with success EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Office-Change" RDNumber = "4089022131" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Update Remote Destination Number of RD2-CTIRD on CTI Remote Device "CTIRD": CiscoLineDevSpecific UpdateRemoteDestination Req m_RDNumber = "4089022131" m_UnicodeRDName = "Office-Change" m_NewRDNumber = "4089020000" m_activeRD = 0x00000000 |
LINE_REPLY with success EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Office-Change" RDNumber = "4089020000" isActiveRD = 0x00000000 IsMyAppLastToSetActiveRD = 0x00000000 |
|
Update Remote Destination Name and Number of RD2-CTIRD on CTI Remote Device "CTIRD": CiscoLineDevSpecific UpdateRemoteDestination Req m_RDNumber = "408902000" m_UnicodeRDName = "Office" m_NewRDNumber = "4089022131" m_activeRD = 0x00000000 |
LINE_REPLY with success EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) EVENT = LINE_DEVSPECIFIC dwParam1 = SLDSMT_LINE_PROPERTY_CHANGED dwParam2 = LPCT_REMOTE_DESTINATION_INFO (0x00004000) |
|
|
LineGetDevCaps() with dwDeviceID = LineDeviceId of Line-A. |
LineGetDevCaps() returns success |
LINEDEVCAPS::DevSpecific Remote Destination Info: unicodeRDName = "Office" RDNumber = "4089022131" |