CTI Supported Devices
The following table provides information about CTI supported devices.
Table legend:
s: supported, N: not supported, NA: Not Applicable.
|
Device/Phone model |
SCCP |
SIP |
Comments |
|---|---|---|---|
|
Analog Phone |
s |
N |
Limitations for this device described in the JTAPI Developers Guide 4.1(3) |
|
Cisco 12 S |
s |
N |
End of Software Maintenance Release 2001 |
|
Cisco Unified IP Phone 3911 |
NA |
NA |
Not a CTI supported device |
|
Cisco Unified IP Phone 6901 |
s |
s |
SIP requires firmware 9.1(1) |
|
Cisco Unified IP Phone 6911 |
s |
s |
SIP requires firmware 9.1(1) |
|
Cisco Unified IP Phone 6921 |
s |
s |
phoneSetDisplay() interface is not supported. SIP requires firmware 9.1(1) |
|
Cisco Unified IP Phone 6941 |
s |
s |
phoneSetDisplay() interface is not supported. SIP requires firmware 9.1(1) |
|
Cisco Unified IP Phone 6945 |
s |
s |
phoneSetDisplay() interface is not supported. SIP requires firmware 9.1(1) |
|
Cisco Unified IP Phone 6961 |
s |
s |
phoneSetDisplay() interface is not supported. SIP requires firmware 9.1(1) |
|
Cisco Unified IP Phone 7821 |
s |
s |
|
|
Cisco Unified IP Phone 7841 |
s |
s |
|
|
Cisco Unified IP Phone 7906 |
s |
s |
|
|
Cisco Unified IP Phone 7911 |
s |
s |
|
|
Cisco Unified IP Phone 7914 Sidecar |
s |
N |
End of Software Maintenance Release 2010 |
|
Cisco Unified IP Phone 7915 Sidecar |
s |
s |
|
|
Cisco Unified IP Phone 7916 Sidecar |
s |
s |
|
|
Cisco Unified IP Phone 7921 |
s |
N |
|
|
Cisco Unified IP Phone 7925 and 7925-EX |
s |
N |
|
|
Cisco Unified IP Phone 7931 |
s |
N |
CTI supported only if rollover is disabled. Starting 7.1 this device is supported when corresponding role is added to user. |
|
Cisco Unified IP Phone 7936 |
s |
N |
End of Software Maintenance Release 2011 |
|
Cisco Unified IP Phone 7937 |
s |
N |
|
|
Cisco Unified IP Phone 7940 |
s |
N |
End of Software Maintenance Release 2011 |
|
Cisco Unified IP Phone 7941 |
s |
s |
|
|
Cisco Unified IP Phone 7941G-GE |
s |
s |
End of Software Maintenance Release 2009 |
|
Cisco Unified IP Phone 7942 |
s |
s |
|
|
Cisco Unified IP Phone 7945 |
s |
s |
|
|
Cisco Unified IP Phone 7960 |
s |
N |
End of Software Maintenance Release 2011 |
|
Cisco Unified IP Phone 7961 |
s |
s |
|
|
Cisco Unified IP Phone 7961G-GE |
s |
s |
End of Software Maintenance Release 2009 |
|
Cisco Unified IP Phone 7962 |
s |
s |
|
|
Cisco Unified IP Phone 7965 |
s |
s |
|
|
Cisco Unified IP Phone 7970 |
s |
s |
End of Software Maintenance Release 2009 |
|
Cisco Unified IP Phone 7971 |
s |
s |
End of Software Maintenance Release 2009 |
|
Cisco Unified IP Phone 7975 |
s |
s |
|
|
Cisco Unified IP Phone 7985 |
s |
N |
End of Software Maintenance Release 2011 |
|
Cisco Unified IP Phone 8811 |
N |
s |
8811 phones are CTI controlled |
|
Cisco Unified IP Phone 8941 |
s |
N |
|
|
Cisco Unified IP Phone 8945 |
s |
N |
|
|
Cisco Unified IP Phone 8961 |
N |
s |
phoneSetDisplay() interface is not supported |
|
Cisco Unified IP Phone 9951 |
N |
s |
phoneSetDisplay() interface is not supported |
|
Cisco Unified IP Phone 9971 |
N |
s |
phoneSetDisplay() interface is not supported |
|
Cisco ATA 186 |
s |
N |
For details on the limitations of this device, see http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/jtapi_dev/4_1_3/developer/jtdevch1.html#wp1029269 |
|
Cisco Cius |
N |
s |
CTI support added in 8.5(1). phoneSetDisplay() interface is not supported. XSI interface is not supported. Silent Monitoring/Recording is not supported. |
|
Cisco IP Communicator |
s |
s |
|
|
Cisco Unified Personal Communicator -Softphone Mode |
s |
s |
CTI support added in 8.5(1) |
|
Cisco Unified Personal Communicator -Remote Desktop Control Mode |
NA |
NA |
Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support. |
|
Cisco Unified Communications Integration for Microsoft Office Communicator/Lync -Softphone Mode |
N |
s |
CTI support added in 8.5(2) |
|
Cisco Unified Communications Integration for Microsoft Office Communicator/Lync -Remote Desktop Control Mode |
NA |
NA |
Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support. |
|
Cisco Web Communicator for Quad -Softphone Mode |
NA |
NA |
Not a CTI supported device |
|
Cisco Web Communicator for Quad -Remote Desktop Control Mode |
NA |
NA |
Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support. |
|
Cisco Unified Communications Integration for WebEx Connect -Softphone Mode |
NA |
NA |
Not a CTI supported device |
|
Cisco Unified Communications Integration for WebEx Connect -Remote Desktop Control Mode |
NA |
NA |
Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support. |
|
Cisco VGC Phone |
s |
N |
|
|
VG224 |
NA |
NA |
Not a CTI supported device |
|
VG248 |
s |
N |
For details on the limitations of this device, see http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/jtapi_dev/4_1_3/developer/jtdevch1.html#wp1029269 |
|
CTI Port |
NA |
NA |
CTI supported virtual device |
|
CTI Route Point |
NA |
NA |
CTI supported virtual device |
|
CTI Route Point (Pilot) |
NA |
NA |
CTI supported virtual device |
|
ISDN BRI Phone |
NA |
NA |
Not a CTI supported device |
|
Cisco Spark remote device |
— |
— |
Not supported by CTI |
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