Deprecated Phone Models in Cisco Unified Communications Manager, Release 14


After a careful review of feedback from our customers and partners, Cisco is reversing its decision to deprecate multiple models of phones in Release 14. This will allow our customers to get additional usage from working models of Cisco IP Phones and not force immediate migration to alternate clients or phones during challenging business timeframes. The intent is to give our customers the opportunity to move to newer phone models and clients at a pace that is reasonable.

While we are not deprecating any additional endpoints in Release 14, Cisco’s policy to end of life phones has not changed. Cisco will not issue bug fixes or security enhancements for endpoints that have reached End of Software Maintenance or End of Support status, regardless of whether those endpoints are deprecated or not deprecated. Cisco will not test Unified Communications Manager with End of Life phones. Nor will we fix Unified Communications Manager bugs that are related to End of Life phones unless the issue can be replicated on a phone that is not End of Life.

Phones that were deprecated in Releases 11.x and 12.x will remain deprecated in all future releases.

Products Affected

Producs Affected


Cisco Unified Communications Manager


Cisco Business Edition 6000


Cisco Business Edition 7000


Existing Phone Deprecations

The following phone models were first deprecated in Release 12.0(x). That deprecation status carries over to Release 14:

  • Cisco Unified Wireless IP Phone 7921

  • Cisco Unified IP Phone 7970

  • Cisco Unified IP Phone 7971

The following phone models were first deprecated in Release 11.5(x). That deprecation status carries over to Release 14:

  • Cisco IP Phone 12 S

  • Cisco IP Phone 12 SP

  • Cisco IP Phone 12 SP+

  • Cisco IP Phone 30 SP+

  • Cisco IP Phone 30 VIP

  • Cisco Unified IP Phone 7902G

  • Cisco Unified IP Phone 7905G

  • Cisco Unified IP Phone 7910

  • Cisco Unified IP Phone 7910G

  • Cisco Unified IP Phone 7910+SW

  • Cisco Unified IP Phone 7910G+SW

  • Cisco Unified IP Phone 7912G

  • Cisco Unified Wireless IP Phone 7920

  • Cisco Unified IP Conference Station 7935


These phone models were deprecated for the following reasons:

Problem / Symptom

If you are running any of these phone models that have been deprecated, after you upgrade and switch over to the new release, registration will be blocked on the phone. If the phone remains powered on, the phone will make repeated registration attempts, which will create unnecessary network traffic as well as a load on the Cisco CallManager service.

If you register an End of Life phone to Cisco Unified Communications Manager, you will get limited support:

  • No bug and security fixes will be provided for that phone.

  • We will not provide fixes for Cisco Unified Communications Manager in regard to these phones unless the same problem can be replicated with supported phone models.

  • The older phone models may be a security risk in your network. Cisco will not evaluate whether an end of life phone model will be affected by a security vulnerability.

Take Action Now

To guarantee that you have full support, before you upgrade, do the following:

  1. Identify any deprecated phones and remove or replace them before you move forward with your upgrade to Release 14.

  2. Identify phones that are end of life and establish your strategy for these phones. Leverage competitive trade-in programs to upgrade your phones. Or, work with your Cisco account team to refresh phones in a cost effective manner.

  3. Consider a soft client strategy with Jabber and Cisco Headsets.

  4. Talk to your partner about migrating to supported Cisco 7800 and 8800 series IP Phones:

    Cisco IP Phone 7800 Series:

    Cisco IP Phone 8800 Series:


You do not need to purchase a new device license to replace a deprecated phone with a supported phone. The device license becomes available for a new phone when you remove the deprecated phone from the system. When the new phone is added to the system, the newly added phone uses an available license.