If you switch versions in a multinode deployment, you must switch the publisher node first.

Log in to the management software for the node that you are upgrading:

• If you are upgrading an Instant Messaging and Presence node, log in to Cisco Unified IM and Presence Operating System Administration.
• If you are upgrading a Unified Communications Manager node, log in to Cisco Unified Communications Operating System Administration.

Select Settings > Version.

Verify the version of the active software and the inactive software.

Select Switch Versions to switch versions and restart the system.

Power off the virtual machine.

Edit the settings to remove the serial port. For information about how to edit the settings, see the VMWare documentation.

Power on the virtual machine and proceed with the post-upgrade tasks.

From Cisco Unified Serviceability, choose Tools > Service Activation.

From the Server list, choose the node on which you want to deactivate services and click Go.

Select the Cisco Extension Mobility services.

Click Restart.

From Cisco Unified Serviceability, choose Tools > Service Activation.

From the Server list, choose the node on which you want to deactivate services and click Go.

Select the Cisco TFTP services.

Click Restart.

From the Cisco Unified CM Administration interface, choose System > Service Parameters.

From the Server drop-down list, select the node that is running the TFTP service.

From the Service drop-down list, select Cisco TFTP service.

Click Advanced.

Click Save.

Set the Maximum Serving Count to the same value that you used prior to the upgrade, or to the value that is recommended for your configuration.

From the Cisco Unified CM IM and Presence Administration interface, choose System > Enterprise Parameters.

Compare the current settings to the settings that existed prior to the upgrade and update the Enterprise Parameters as needed.

Click Save.

Click Reset, and then click OK to reset all devices.

In the Real Time Monitoring Tool (RTMT) interface, double-click Alert Central in the left navigation pane.

On the System tab, right-click LogPartitionLowWaterMarkExceeded and select Set Alert/Properties.

Select Next.

Adjust the slider value to 80.

On the System tab, right-click LogPartitionHighWaterMarkExceeded and select Set Alert/Properties.

Select Next.

Adjust the slider value to 85.

Execute a command utils vmtools status to ensure that VMware tools are currently running.

If necessary, run one of the following commands to switch to the desired VMware tools platform: utils vmtools switch native or utils vmtools switch open.

Follow one of the methods below if you are using Native VMware Tools:

• Initiate the automatic tools update with the viClient.

  Note	For ESXI 6.5 VM tools update, power off the VM before updating the configuration parameters. Choose the Edit settings > options > Advanced > General > Configuration parameters and then add: tools.hint.imageName=linux.iso

• Configure the tool to automatically check the version during a VM power-on and upgrade.

Find the locale installer for your release on cisco.com:

• For Cisco Unified Communications Manager, go to https://software.cisco.com/download/navigator.html?mdfid=268439621&i=rm
• For IM and Presence Service, go to https://software.cisco.com/download/navigator.html?mdfid=280448682&i=rm

Download your release's locale installer to a server that supports SFTP. You need the following files:

• User Locale files—These files contain language information for a specific language and country and use the following convention:

  • cm-locale-language-country-version.cop ( Cisco Unified Communications Manager)

  • ps-locale-language_country-version.cop ( IM and Presence Service)

• Combined Network Locale file—Contains country-specific files for all countries for various network items, including phone tones, annunciators, and gateway tones. The combined network locale file uses the following naming convention:

  • cm- locale-combinednetworklocale-version.cop (Cisco Unified Communications Manager)

Log in to Cisco Unified OS Administration using the administrator account.

Choose Software Upgrades > Install/Upgrade.

Complete the following fields in the Software Installation/Upgrade window:

• For the Source, choose Remote file System.
• From the Directory, enter the path to the directory where you saved the locale installer.
• From the Server field, enter the server name for the remote file system.
• Enter the credentials for the remote file system.
• From the Transfer Protocol drop-down list, choose SFTP. You must use SFTP for the transfer protocol.

Click Next.

Download and install the locale on the server.

Restart the server. The updates take effect after the server restarts

Repeat this procedure on all Unified Communications Manager and Instant Messaging and Presence cluster nodes in the prescribed order.

Start a CLI session using one of the following methods:

• From a remote system, use SSH to connect securely to the Cisco Unified Operating System. In your SSH client, enter your ssh adminname@hostname and enter your password.

• From a direct connection to the serial port, enter your credentials at the prompt that displays automatically.

Execute the utils dbreplication setrepltimeout timeout command, where timeout is database replication timeout, in seconds. Set the value to 300 (5 minutes).

From the Unified RTMT interface, select Voice/Video > Device Summary.

Record the number of registered devices:

Compare this information to the device counts that you recorded before the upgrade and ensure that there are no errors.

From the Cisco Unified CM IM and Presence Administration interface, select System > Cluster Topology.

Compare this information to the number of assigned users that you recorded before the upgrade and ensure that there are no errors.

From Unified Communications Manager Administration, choose Application > Plugins.

Click Find.

Perform one of the following actions:

• To install the tool on a computer that is running the Microsoft Windows operating system, click the Download link for the Cisco Unified Real-Time Monitoring Tool - Windows.
• To install the tool on a computer that is running the Linux operating system, click the Download link for the Cisco Unified Real-Time Monitoring Tool - Linux.

Download the installation file to your preferred location.

Locate and run the installation file.

In the RTMT welcome window, click Next.

Because you cannot change the installation location for upgrades, click Next.

In the Maintenance Complete window, click Finish.

From the Cisco Unified Communications Operating System Administration window, navigate to Software Upgrades > TFTP > File Management.

To upload a file, follow this procedure:

1. Click Upload File.

   The Upload File dialog box opens.

2. To upload a file, click Browse and then choose the file that you want to upload.

3. To upload the file to a subdirectory of the tftp directory, enter the subdirectory in the Directory field.

4. To start the upload, click Upload File.

   The Status area indicates when the file uploads successfully.

5. After the file uploads, restart the Cisco TFTP service.

   Note	If you plan to upload several files, restart the Cisco TFTP service only once, after you have uploaded all the files.

   For information about restarting services, refer to Cisco Unified Serviceability Administration Guide.

To delete files, follow this procedure:

1. Check the check boxes next to the files that you want to delete.

   You can also click Select All to select all of the files, or Clear All to clear all selection.

2. Click Delete Selected.

   Note

   If you want to modify a file that is already in the tftp directory, you can use the CLI command file list tftp to see the files in the TFTP directory and file get tftp to get a copy of a file in the TFTP directory. For more information, see Command Line Interface Reference Guide for Cisco Unifed Communications Solutions.

From the Cisco Unified Communications Operating System Administration window, navigate to Software Upgrades > Customized Logon Message.

To choose the text file that you want to upload, click Browse.

Click Upload File.

To revert to the default log-on message, click Delete.

From Cisco Unified OS Administration, choose Security > IPSec Configuration.

Click Add New.

Configure the fields on the IPSEC Policy Configuration window. See the online help for more information about the fields and their configuration options.

Click Save.

(Optional) To validate IPsec, choose Services > Ping, check the Validate IPsec check box, and then click Ping.

To configure roles and users, see the chapter Manage Users in Administration Guide for Cisco Unified Communications Manager.

Ensure that the AXL user defined on the Instant Messaging and Presence service user interface (Presence > Inter-Clustering ) has a Standard AXL API Access role associated with it on the Unified Communications Manager application user page.

From Cisco Unified CM Administration, select User Management > User Settings > Service Profile.

Select Find to list all service profiles.

Verify that there are migrated service profiles with the following name format: UCServiceProfile_Migration_x

If there are no migrated service profiles, check the installdb log file for any errors.

If the data migration fails, an import error alarm is raised on Unified Communications Manager and the Cisco Sync Agent sends a failure notification to the Cisco Unified CM IM and Presence Administration GUI.

From the Cisco Unified CM Administration user interface, choose System > Presence Redundancy Groups.

Click Find and select the Presence Redundancy Group.

Check the Enable High Availability check box.

Click Save.

Repeat this procedure in each Presence Redundancy Group.

From the Cisco Unified Serviceability interface, select Tools > Control Center - Network Services.

Select an Instant Messaging and Presence node from the Server drop-down list and click Go.

In the IM and Presence Services section, select the Cisco Sync Agent and click Restart.