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The Cisco Unified Communications Manager Assistant application (called Manager Assistant) provides call-routing and other call-management features to help managers and assistants handle phone calls more effectively.
Assistants and managers can experience large phone-call volumes from inside and outside the Cisco Unified Communications Manager IP Phone network. A maximum of 3500 assistants and 3500 managers (7000 total users) can be configured within a Cisco Unified Communications Manager network.
Within the framework of the Manager Assistant, it is helpful to understand the three key components—managers, assistants, and the Assistant Console. These components are as follows:
The Manager Assistant operates in two modes—shared-line and proxy-line. The features available to you are based on the mode that your system administrator chose for your Manager Assistant configuration.
If your system administrator configured the Manager Assistant in the shared-line mode, the manager and assistant share a directory number, such as 8001, and share a line. When a call comes in on 8001, it rings on both phones, and the assistant handles these calls for the manager.
When Manager Assistant is in this mode, assistants and managers have these capabilities:
These Manager Assistant features do not apply in the shared-line mode. The assistant cannot see or access these call features on the Assistant Console application:
If your system administrator configured Manager Assistant in the proxy-line mode, the manager and assistant do not share a directory number. The assistant handles calls for a manager using a proxy number (line), which is not the manager’s directory number. The proxy number is an alternate number that the system chooses and it represents the manager’s actual directory number.
When Manager Assistant is in the proxy-line mode, a manager and an assistant have access to all call features in Manager Assistant, including Assistant Selection, Assistant Watch, Call Filtering, and Divert All and have these capabilities.
To identify the mode on a manager’s phone, reset the LCD display on the phone by picking up the receiver and replacing it.
If you see a single bell (or crossed-out bell) icon in the status window of the LCD display, you are using Manager Assistant in the shared-line mode. See the following figure.(The icon is black and white on some Cisco Unified IP Phone models.)
If you see multiple icons in the status window of the LCD display, you are using Manager Assistant in the proxy-line mode. See the following figure.(The icons are black and white on some Cisco Unified IP Phone models.)
On the Assistant Console, use this procedure to identify the Manager Assistant mode.
|Step 1||Log in to the Assistant Console. See Log in and out of the Assistant Console.|
|Step 2||Find the extension number adjacent to a manager’s name in the My Calls panel. See Use My Calls panel.|
For the same manager, find the extension number adjacent to the telephone icon in the Call Details column in the My Manager’s panel. See Use the My Managers panel.
If you cannot see a number adjacent to the telephone icon, increase the column width by clicking and dragging the Call Details heading border.
Verify whether the manager’s and assistant’s extension numbers are the same or different:
The Manager Assistant supports several different languages, including Arabic and Hebrew.
(If Arabic or Hebrew are used, the Manager Assistant application screens change to reflect the right-to-left direction of these languages.)
For more information on using different languages with your phone, contact your system administrator.