The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Managers and assistants can modify manager preferences from the Manager Configuration window:
Your system administrator configured your Manager Assistant to operate in the shared-line or proxy-line mode. For more information, see Shared-Line and Proxy-Line Modes Overview.
The initial default settings enable managers to use the Manager Assistant without configuring preferences first.
Managers access the Manager Configuration window using a website. You can obtain the URL from your system administrator.
You can configure Manager Assistant on only one device. You can choose the device on the Manager Configuration window.
|Step 1||On a computer running Microsoft Windows 2000 or later, open a Microsoft Internet Explorer (IE) browser. The browser version must be 5.5 or later.|
|Step 2||Open the URL that your system administrator provided. The URL should look like this: http://<ip-address>/ma/desktop/maLogin.jsp A popup window asks whether you want to install the Manager Assistant software.|
|Step 3||Check the check box to indicate that you agree with this text: "Always trust content from Cisco Systems Inc". Then click Yes. The Login window appears.|
|Step 4||Enter your username and password (as provided by your system administrator) and click Sign in. The Manager Configuration window appears|
|Step 5||To log out, close the browser window.|
Assistants can access the Manager Configuration window from the Assistant Console.
To access the window for a particular manager, right-click anywhere in the row for that manager in the My Managers panel of the Assistant Console and then choose Configure from the popup menu.
To access the window for all of your managers, choose Manager drop-down menu.from the menu bar. If necessary, choose the manager for whom you want to configure features from the
Use this procedure to identify one of a manager’s configured assistants as the default assistant.
When possible, the Manager Assistant assigns the default assistant as the manager’s active assistant. If the default assistant is not logged in, the Manager Assistant assigns another available assistant to serve as the active assistant. After the default assistant logs in, the Manager Assistant switches assistants so that the default assistant is active and handling calls.
Managers can use configure a divert target in these ways:
By initial default, the Divert target is the manager’s active assistant. Managers and assistants can use this procedure to change the target.
|Step 1||From the Manager Configuration window, click the Divert tab to display the Divert Configuration window.|
|Step 2||(Proxy-line mode only) Select Directory Number or Assistant.|
|Step 3||If you selected Directory Number, enter a valid phone number. Enter the number exactly as you would dial it from your office phone and save the change.|
Filter lists enable managers or assistants to customize the manager’s call-filtering feature.
By default, filter lists are empty. Add numbers to a filter list to customize it. Choose a filter mode to toggle between Inclusive or Exclusive filter lists. For the list descriptions, refer to Table 1.
Only one filter mode (Inclusive or Exclusive) can be active at any time. Managers can toggle between filter modes from the Manager Assistant menu on their phones. Assistants can toggle between filter modes for a manager from the Assistant Console.
The Manager Assistant compares the caller ID of the incoming call to the phone numbers in the active filter list.
Filter lists can include these wildcards:
Besides wildcards, filter lists can contain hyphens (–), periods (.), and blank spaces.
Filter lists can be empty. By initial default, the filter is enabled and the Inclusive filter list is empty. This means that all of a manager’s incoming calls are redirected to the assistant.
Managers can activate your filter lists from your phone. Open the Manager Assistant menu on your phone. Press 1 to toggle the Filter feature on and off. Press 2 to toggle between Inclusive and Exclusive filter modes.
Managers and assistants can use the following procedure to create filter lists.
If you have both call filtering and Divert All (DivAll) enabled, the Manager Assistant first applies call filtering to an incoming call. Call filtering directs the call to you or to your assistant (depending on filter settings). Next, the Manager Assistant applies DivAll to those calls that filtering has directed to you. The DivAll feature redirects those calls to the DivAll target.
For the call-filtering icons in the Manager Assistant status window, see Table 2 table.
|Step 1||From the Manager Configuration window, click the Inclusive or the Exclusive tab to display the appropriate configuration window.|
|Step 2||In the Filter field, enter a partial or complete phone number. If you need help, click the More Info link to see example filters.|
|Step 3|| You can add, replace, or delete filters:
|Step 4||Save your changes.|
The administrator follows this procedure for updating device/phone information for existing Manager Assistant configuration. The modification to device information happens when you:
Perform these steps in Cisco Unified Communications Manager Administration