- Preface
- Cisco Unified IP Phone
- Cisco Unified IP Phones and Telephony Networks
- Cisco Unified IP Phones Installation
- Cisco Unified IP Phone Settings
- Features, Templates, Services, and Users
- Cisco Unified IP Phone Customization
- Model Information, Status, and Statistics
- Remote Monitoring
- Troubleshooting and Maintenance
- Internal Support Web Site
- Feature Support by Protocol for Cisco Unified IP Phones
- International User Support
- Technical Specifications
- Basic Phone Administration Steps
Feature Support by Protocol for Cisco Unified IP Phones
This appendix provides information about feature support for the Cisco Unified IP Phones using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 8.6.
The following table provides a high-level overview of calling features and their support by protocol. This table focuses primarily on end user calling features and is not intended to represent a comprehensive listing of all available phone features. For details about user interface differences and feature use, see the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide.
The guide is available at this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
The specific sections that describe the features in the user guide are referenced in the table.
Features |
Protocol: SCCP |
Protocol: SIP |
For more information |
---|---|---|---|
Calling features |
|||
Abbreviated Dialing |
Supported |
Supported |
Calling features: Additional call options |
Agent Greeting |
Supported |
Supported |
Calling features: Call answer |
Anonymous Call Block |
Not supported |
Supported |
|
Assisted Directed Call Park |
Not supported |
Supported |
Calling features: Advanced call handling - Call park |
Audible Message Waiting Indicator |
Supported |
Supported |
Voice messages |
AutoAnswer |
Supported |
Supported |
Handset, headset, and speakerphone |
Auto Call Pickup |
Supported |
Supported |
|
Auto Dial |
Supported |
Supported |
Calling features: Basic call options |
Barge (and cBarge) |
Supported |
Supported |
Calling features: Advanced call handling - Shared lines |
Block External to External Transfer |
Supported |
Supported |
|
Busy Lamp Field (BLF) |
Supported |
Supported |
Calling features: Advanced call handling - Busy Lamp Field features |
Busy Lamp Field (BLF) Pickup |
Supported |
Supported |
Calling features: Advanced call handling - Busy Lamp Field features |
Call Back |
Supported |
Supported |
Calling features: Additional call options |
Call Chaperone |
Supported |
Supported |
|
Call Display Restrictions |
Supported |
Supported |
|
Call Forward All |
Supported |
Supported |
Calling features: Call Forward |
Call Forward All Breakout |
Supported |
Supported |
|
Call Forward All Loop Prevention |
Supported |
Supported |
|
Call Forward Busy |
Supported |
Supported |
Calling features: Call Forward |
Call Forward Configurable Display |
Supported |
Supported |
|
Call Forward Destination Override |
Supported |
Supported |
|
Call Forward No Answer |
Supported |
Supported |
Calling features: Call Forward |
Call Park |
Supported |
Supported |
Calling features: Advanced call handling - Call Park |
Call Pickup Group Call Pickup Directed Call Pickup Other Call Pickup |
Supported |
Supported |
Calling features: Advanced call handling - Call PickUp |
Call Recording |
Supported |
Supported |
|
Call Waiting |
Supported |
Supported |
Calling features: Call answer |
Caller ID |
Supported |
Supported |
Phone features: Phone screen features |
Caller ID Blocking |
Supported |
Supported |
|
Call Back |
Supported |
Supported |
|
Cisco Unified Communications Manager Assistant |
Supported |
Supported |
|
Cisco Extension Mobility |
Supported |
Supported |
Calling features: Advanced call handling - Cisco Extension Mobility |
Cisco Extension Mobility Change PIN |
Supported |
Supported |
Calling features: Advanced call handling - Cisco Extension Mobility |
Cisco Extension Mobility Cross Cluster |
Supported |
Supported |
|
Client Matter Codes (CMC) |
Supported |
Not supported |
Calling features: Advanced call handling - Place call using billing or tracking code |
Computer Telephony Integration (CTI) Applications |
Supported |
Some support (such as Call Park, MWI) |
|
Configurable Call Forward Display |
Supported |
Supported |
|
Device Invoked Recording |
Supported |
Supported |
|
Direct Transfer |
Supported |
Supported |
|
Directed Call Park |
Supported |
Supported |
Calling features: Advanced call handling - Call Park |
Do Not Disturb (DND) |
Supported |
Supported |
Calling features: Do Not Disturb |
Enbloc Dialing |
Supported |
Not Supported |
|
Distinctive Ring |
Supported |
Supported |
Phone customization: Rings and message indicator customization |
Fast Dial Service |
Supported |
Supported |
Calling features: Advanced call handling - Speed Dial |
Forced Authorization Codes (FAC) |
Supported |
Not supported |
Calling features: Additional call options - Place call using billing or tracking code |
Group Call Pickup |
Supported |
Supported |
|
Headset Sidetone Control and Send Gain |
Supported |
Supported |
Handset, headset, and speakerphone: Headset - Control wired headset sidetone and send gain |
Headset Recording |
Supported (7945G, 7965G, and 7975G only) |
Supported (7945G, 7965G, and 7975G only) |
|
Help System |
Supported |
Supported |
Phone features: Feature buttons and menus |
Hold/Resume |
Supported |
Supported |
Calling features: Hold and resume |
Hold Reversion |
Supported |
Supported |
Calling features: Hold and resume |
Hunt Group Display |
Supported |
Supported |
|
Immediate Divert |
Supported |
Supported |
Calling features: Call answer |
Immediate Divert—Enhanced |
Supported |
Supported |
Calling features: Call transfer to voice message system |
Intelligent Session Control |
Supported |
Supported |
|
Inter-Cluster Trust (Bulk Certificate Replication) |
Supported |
Supported |
|
Intercom |
Supported |
Supported |
Calling features: Intercom calls |
Intra-Cluster Trust (Bulk Certificate Replication) |
Supported |
Supported |
|
Join/Select |
Supported |
Supported |
Calling features: Conference calls |
Join Across Lines/Select |
Supported |
Supported |
Calling features: Conference calls |
Log Out of Hunt Groups |
Supported |
Supported |
Calling features: Advanced call handling - Hunt Groups |
Malicious Call ID |
Supported |
Supported |
Calling features: Advanced call handling - Suspicious call trace |
Meet-Me Conference |
Supported |
Supported |
Calling features: Conference calls |
Message Waiting Indicator |
Supported |
Supported |
|
Mobile Connect |
Supported |
Supported |
Calling features: Advanced call handling - Cisco Extension Mobility |
Mobile Voice Access |
Supported |
Supported |
|
Multilevel Precedence and Preemption (MLPP) |
Supported |
Not supported |
Calling features: Advanced call handling - Priority calls |
Multiple Calls per Line Appearance |
200 |
50 |
Phone features: Line and call definitions |
Music-on-Hold |
Supported |
Supported |
|
Mute |
Supported |
Supported |
Calling features: Mute |
Ringer Volume Control |
Supported |
Supported |
|
On-hook Dialing/Pre-Dial |
Supported |
Supported |
Calling features: Basic call options |
Onhook Call Transfer |
Supported |
Supported |
Calling features: Call transfer |
Other Group Pickup |
Supported |
Supported |
|
Plus Dialing |
Supported |
Supported |
|
Presence-Enabled Directories |
Supported |
Supported |
|
Privacy |
Supported |
Supported |
Calling features: Advanced call handling - Shared lines |
Private Line Automated Ringdown (PLAR) |
Supported |
Supported |
|
Programmable Line Keys |
Supported |
Supported |
Calling features |
Protected Calling |
Supported |
Supported |
|
Quality Reporting Tool (QRT) |
Supported |
Supported |
Troubleshooting: Quality Reporting Tool |
Redial |
Supported |
Supported |
Calling features: Basic call options - Redial number |
Ring Setting |
Supported |
Supported |
Phone features: Buttons and hardware identification |
Secure and Nonsecure Indication Tone |
Supported |
Supported |
Calling features: Advanced call handling - Secure calls |
Secure Conference |
Supported |
Supported |
Calling features: Conference calls |
Services |
Supported |
Supported |
|
Services URL button |
Supported |
Supported |
|
Session Handoff |
Supported |
Supported |
Calling features: Call transfer |
Shared Line |
Supported |
Supported |
Calling features: Advanced call handling - Shared lines |
Sidetone Level |
Supported |
Supported (7970G and 7971G only). |
Handset, headset, and speakerphone: Headset - Control wired headset sidetone |
Silent Monitoring |
Supported |
Supported |
|
Single Button Barge |
Supported |
Supported |
Calling features: Advanced call handling - Shared lines - Barge, cBarge, and shared lines |
Speed Dialing |
Supported |
Supported |
Calling features: Advanced call handling - Speed Dial |
SSH Access |
Supported |
Supported |
|
Time-of-Day Routing |
Supported |
Supported |
|
Touchscreen Illumination Disabling |
Supported |
Supported |
|
Transfer |
Supported |
Supported |
Calling features: Call transfer |
Transfer - Direct Transfer |
Supported |
Supported |
Calling features: Call transfer |
Time Zone Update |
Supported |
Supported |
|
URL Dialing |
Not supported |
Supported |
Call logs and directories: Call logs - Place call from URL entry in call log |
Video Mode |
Supported |
Not supported |
|
Video Support |
Supported |
Not supported |
Additional options |
Virtual Private Network Support in Phones |
Supported |
Supported |
|
Voice Mail |
Supported |
Supported |
Voice messages |
VPN Client |
Supported (7945G, 7965G, and 7975G only) |
Not supported |
Calling features: Advanced call handling - Secure calls |
WebDialer |
Supported |
Supported |
User Options web pages: Features and services setup on web - Cisco WebDialer |
Settings |
|||
Automatic Port Synchronization |
Supported |
Supported |
|
Call Statistics |
Supported |
Supported |
Troubleshooting: Phone troubleshooting data |
Power Save Plus (EnergyWise) |
Supported |
Not supported |
Phone features: Energy savings |
Remote Port Configuration |
Supported |
Supported |
|
SSH Disable |
Supported |
Supported |
e |
UCR 2008 |
Supported |
Not Supported |
|
Voice Quality Metrics |
Supported |
Supported |
Troubleshooting: Phone troubleshooting data |
Services |
|||
SDK Compliance |
Supported |
Supported |
|
Directories |
|||
Call Logs |
Supported |
Supported |
Call logs and directories: Directory features |
Corporate Directories |
Supported |
Supported |
Call logs and directories: Directory features |
Personal Directory Enhancements |
Supported |
Supported |
Call logs and directories: Directory features |
Supplemental Features and Applications |
|||
Cisco Unified Communications Manager Assistant |
Supported |
Supported |
Cisco Unified Communications Manager Assistant User Guide |
Cisco Unified Communications Manager Auto-Attendant |
Supported |
Supported |
Cisco Unified Communications Manager Features and Services Guide |
Cisco Unified Business Attendant Console Cisco Unified Department Attendant Console Cisco Unified Enterprise Attendant Console |
Supported |
Supported |
These are third-party products. See Cisco Unified Attendant Consoles, Maintain and Operate Guides |
Cisco Unified IP Phone Expansion Module 7914 |
Supported (7965, 7970, 7971, 7975 only) |
Supported (7965, 7970, 7971, 7975 only) |
Cisco Unified IP Phone Expansion Module 7914 Guide |
Cisco Unified IP Phone Expansion Module 7915 |
Supported (7965, 7975 only) |
Supported (7965, 7975 only) |
Cisco Unified IP Phone Expansion Module 7915 Guide |
Cisco Unified IP Phone Expansion Module 7916 |
Supported (7965, 7975 only) |
Supported (7965, 7975 only) |
Cisco Unified IP Phone Expansion Module 7916 Guide |
Cisco VT Advantage |
Supported |
Not supported |
Cisco VT Advantage User Guide |