|
Abbreviated Dialing
|
Allows users to speed dial a phone number by entering
an assigned index code (1-99) on the phone keypad.
| Note
|
You can use Abbreviated Dialing while on-hook or off-hook.
|
Users assign index codes from the User Options web
pages.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Cisco Unified IP Phone Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter
.
|
|
Agent Greeting
|
Allows an agent or administrator to create and play a
prerecorded greeting automatically at the beginning of a call, such as a
customer call, before the agent begins the conversation with the caller. An
Agent can prerecord a single greeting or multiple ones as needed and create and
update them.
When a customer calls, both callers hear the
prerecorded greeting. The agent can remain on mute until the greeting ends or
answer the call over the greeting.
All codecs supported for the phone are supported for
Agent Greeting calls.
To enable Agent Greeting in the Cisco Unified
Communications Manager Administration application, choose
,
locate IP Phone that you want to configure. Scroll to the Device Information
Layout pane and set Builtin Bridge to
On or
Default.
If Builtin Bridge is set to
Default, in the Cisco Unified
Communications Manager Administration application, choose
and select the appropriate Server and
Service. Scroll to the Clusterwide Parameters (Device - Phone) pane and set
Builtin Bridge Enable to
On.
|
For more information, see:
- Cisco
Unified Communications Manager Features and Services Guide, "Barge and Privacy" chapter
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter
|
|
Anonymous Call Block
(SIP phones only)
|
Allows a user to reject calls from anonymous callers.
|
For more information, see the
Cisco Unified Communications Manager Administration
Guide,
"SIP Profile Configuration" chapter.
|
|
Any Call Pickup
|
Allows users to pick up a redirected call via a CTI
application, on any line in their call pickup group, regardless of how the call
was routed to the phone.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Call Pickup" chapter.
|
|
Assisted Directed Call Park
|
Enables users to park a call by pressing only one
button using the Direct Park feature. Administrators must configure a Busy Lamp
Field (BLF) Assisted Directed Call Park button. When users press an idle BLF
Assisted Directed Call Park button for an active call, the active call is
parked at the Direct Park slot associated with the Assisted Directed Call Park
button.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Assisted Directed Call Park" chapter.
|
|
Audible Message Waiting Indicator
|
A stutter tone from the handset, headset, or
speakerphone indicates that a user has one or more new voice messages on a
line.
| Note
|
The stutter tone is line-specific. You hear it only when
using the line with the waiting messages.
|
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Message Waiting Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Voice Mail Connectivity to Cisco Unified Communications
Manager" chapter
|
|
AutoAnswer
|
Connects incoming calls automatically after a ring or
two.
AutoAnswer works with either the speakerphone or the
headset.
|
For more information, see the
Cisco Unified Communications Manager Administration
Guide,
"Directory Number Configuration" chapter.
|
|
Auto Dial
|
Allows the phone user to choose from matching numbers
in the Placed Calls log while dialing. To place the call, the user can choose a
number from the Auto Dial list or continue to enter digits manually.
|
No configuration required.
|
|
Auto Call Pickup
|
Allows a user to use one-touch pickup functionality
for call pickup features.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Call Pickup" chapter.
|
|
Automatic Port Synchronization
|
When the Cisco Unified Communications Manager
administrator uses the Remote Port Configuration feature to set the speed and
duplex function of an IP phone remotely, loss of packets can occur if one port
is slower than the other.
The Automatic Port Synchronization feature
synchronizes the ports to the lowest speed among the two ports, which
eliminates packet loss. When automatic port synchronization is enabled, it is
recommended that both ports be configured for autonegotiate. If one port is
enabled for autonegotiate and the other is at a fixed speed, the phone
synchronizes to the fixed port speed.
| Note
|
If both the ports are configured for fixed speed, the
Automatic Port Synchronization feature is ineffective.
|
| Note
|
The Remote Port Configuration and Automatic Port
Synchronization features are compatible only with IEEE 802.3AF Power of
Ethernet (PoE) switches. Switches that support only Cisco Inline Power are not
compatible. Enabling this feature on phones that are connected to these types
of switches could result in loss of connectivity to Cisco Unified
Communications Manager, if the phone is powered by PoE.
|
|
To configure the parameter in the Cisco Unified
Communications Manager Administration application, choose
,
select the appropriate IP phones, and scroll to the Product Specific
Configuration Layout pane.
To configure the setting on multiple phones
simultaneously, enable Automatic Port Synchronization in the Enterprise Phone
Configuration ().
|
|
Barge (and cBarge)
|
Allows a user to join a nonprivate call on a shared
phone line. Barge features include cBarge and Barge.
- cBarge adds a user
to a call and converts it into a conference, allowing the user and other
parties to access conference features.
- Barge adds a user
to a call but does not convert the call into a conference.
The phones support Barge in two conference modes:
- Built-in
conference bridge at the target device (the phone that is being barged). This
mode uses the
Barge softkey.
- Shared conference
bridge. This mode uses the
cBarge softkey.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Cisco Unified IP Phone Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter
- Cisco
Unified Communications Manager Features and Services Guide,
"Barge and Privacy" chapter
|
|
Block External to External Transfer
|
Prevents users from transferring an external call to
another external number.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"External Call Transfer Restrictions" chapter.
|
|
Busy Lamp Field (BLF)
|
Allows a user to monitor the call state of a
directory number associated with a speed-dial button, call log, or directory
listing on the phone.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Presence" chapter.
|
|
Busy Lamp Field (BLF) Pickup
|
Provides enhancements to BLF speed dial. Allows you
to configure a directory number (DN) that a user can monitor for incoming
calls. When the DN receives an incoming call, the system alerts the monitoring
user, who can then pick up the call.
|
For more information, see the
Cisco Unified Communications Manager Feature and Services
Guide,
"Call Pickup" chapter.
|
|
Call Back
|
Provides users with an audio and visual alert on the
phone when a busy or unavailable party becomes available.
|
For more information, see:
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter
- Cisco
Unified Communications Manager Features and Services Guide,
"Call Back" chapter
|
|
Call Chaperone
|
Allows an authorized Chaperone user to supervise and
record a call.
The Call Chaperone user intercepts and answers the
call from the calling party, manually creates a conference to the called party,
and remains on the conference to supervise and record the call. Cisco Unified
IP Phones that have the Call Chaperone feature configured on them have a Record
softkey. The Call Chaperone user presses the Record softkey to record a call.
For chaperoned calls, an announcement is played or
spoken by one of the participants at the start of the call. An announcement
alerts later participants that the call is being recorded.
The Call Chaperone feature is supported only with
External Call Control, which allows Cisco Unified Communications Manager to
route audio and video calls to a route server that hosts routing rules.
|
For more information, see the Cisco Unified Communications Manager Features and Services Guide, "External Call Control" chapter.
|
|
Call Display Restrictions
|
Determines the information that will display for
calling or connected lines, depending on the parties who are involved in the
call.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Cisco Unified IP Phone Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Understanding Route Plans" chapter
- Cisco
Unified Communications Manager Features and Services Guide,
"Call Display Restrictions" chapter
|
|
Call Forward
|
Allows users to redirect incoming calls to another
number. Call Forward options include Call Forward All, Call Forward Busy, Call
Forward No Answer, and Call Forward No Coverage.
|
For more information, see:
|
|
Call Forward All Destination Override
|
Allows you to override Call Forward All (CFA) in
cases where the CFA target places a call to the CFA initiator. This feature
allows the CFA target to reach the CFA initiator for important calls. The
override works whether the CFA target phone number is internal or external.
|
For more information, see the
Cisco Unified Communications Manager System Guide,
"Understanding Directory Numbers" chapter.
|
|
Call Forward All Loop Breakout
|
Detects and prevents Call Forward All loops. When a
Call Forward All loop is detected, the Call Forward All configuration is
ignored and the call rings through.
|
For more information, see the
Cisco Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter.
|
|
Call Forward All Loop Prevention
|
Prevents a user from configuring a Call Forward All
destination directly on the phone that creates a Call Forward All loop or that
creates a Call Forward All chain with more hops than the existing Forward
Maximum Hop Count service parameter allows.
|
For more information, see the
Cisco Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter.
|
|
Call Forward Configurable Display
|
Allows you to specify information that appears on a
phone when a call is forwarded. This information can include the caller name,
caller number, redirected number, and original dialed number.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter
|
|
Calling Party Normalization
|
Globalizes or localizes the incoming calling party
number so that the appropriate calling number presentation displays on the
phone. Supports the international escape character +.
|
For more information, see the
Cisco Unified Communications Features and Services
Guide,
"Calling Party Normalization" chapter.
|
|
Call Park
|
Allows users to park (temporarily store) a call and
then retrieve the call by using another phone in the Cisco Unified
Communications Manager system.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Call Park and Directed Call Park" chapter.
|
|
Call Pickup
|
Allows users to redirect a call that is ringing on
another phone within their pickup group to their phone.
You can configure an audio and/or visual alert for
the primary line on the phone. This alert notifies the users that a call is
ringing in their pickup group.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Call Pickup" chapter.
|
|
Call Recording
|
Allows a supervisor to record an active call. The
user might hear a recording audible alert tone during a call when it is being
recorded.
When a call is secured, the security status of the
call is displayed as a lock icon on Cisco Unified IP Phones. The connected
parties might also hear an audible alert tone that indicates the call is
secured and is being recorded.
| Note
|
When an active call is being monitored or recorded, you can
receive or place intercom calls; however, if you place an intercom call, the
active call will be put on hold, which causes the recording session to
terminate and the monitoring session to suspend. To resume the monitoring
session, the party whose call is being monitored must resume the call.
|
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Monitoring and Recording" chapter.
|
|
Call Waiting
|
Indicates and allows users to answer an incoming
call that rings while on another call. Displays incoming call information on
the phone screen.
|
For more information, see the
Cisco Unified Communications System Guide,
"Understanding Directory Numbers" chapter.
|
|
Caller ID
|
Displays caller identification such as a phone
number, name, or other descriptive text on the phone screen.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Cisco Unified IP Phone Configuration" chapter
- Cisco
Unified Communications Manager System Guide, "Understanding Route Plans" chapter
- Cisco
Unified Communications Manager Features and Services Guide,
"Call Display Restrictions" chapter
- Cisco
Unified Communications Manager Administration Guide,
"Directory Number Configuration" chapter
|
|
Cisco Extension Mobility
|
Allows a user temporarily to apply a phone number
and user profile settings to a shared Cisco Unified IP Phone by logging into
the Extension Mobility service on that phone.
Extension Mobility can be useful if users work from
a variety of locations within your company or if they share a workspace with
coworkers.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Cisco Extension Mobility" chapter.
|
|
Cisco Extension Mobility Change PIN
|
Enables a user to change the PIN from a Cisco
Unified IP Phone. The PIN can be changed by:
- Using the Change
Credentials service of a Cisco Unified IP Phone
- Using the
ChangePIN softkey on the Extension
Mobility logout screen
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Cisco Extension Mobility" chapter.
|
|
Cisco Extension Mobility Cross Cluster
|
Enables a user configured in one cluster to log into
a Cisco Unified IP Phone in another visiting cluster.
Users from a home cluster log into a Cisco Unified
IP Phone at a visiting cluster.
| Note
|
Even though the Intercom feature works with Cisco Extension
Mobility (EM), it cannot be used with EMCC because the feature must be enabled
with a real phone device. The Intercom feature cannot be enabled with EM
profiles.
|
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Cisco Extension Mobility Cross Cluster" chapter.
|
|
Cisco Unified Communications Manager Assistant
|
Enables managers and their assistants to work
together more effectively by providing a call-routing service, enhancements to
phone capabilities for the manager, and desktop interfaces that are primarily
used by the assistant.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Cisco Unified Communications Manager Assistant with Proxy
Line Support" and
"Cisco Unified Communications Manager Assistant with Shared
Line Support" chapters.
|
|
Client Matter Codes (CMC)
(SCCP phones only)
|
Enables a user to specify that a call relates to a
specific client matter.
| Note
|
If you are using this feature, you must disable Enbloc
dialing. See the Enbloc Dialing row in this table for details.
|
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Client Matter Codes and Forced Authorization Codes"
chapter.
|
|
Computer Telephony Integration (CTI) Applications
|
A computer telephony integration (CTI) route point
can designate a virtual device to receive multiple, simultaneous calls for
application-controlled redirection.
|
For more information, see the
Cisco Unified Communications Manager Administration
Guide,
"CTI Route Point Configuration" chapter.
|
|
Conference
|
Allows a user to
talk simultaneously with multiple parties by calling each participant
individually. Conference features include Conference, Join, cBarge, and
Meet-Me.
Allows a
noninitiator in a standard (ad hoc) conference to add or remove participants;
also allows any conference participant to join together two standard
conferences on the same line.
|
For more information, see:
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter
- The service
parameter, Advanced Adhoc Conference (disabled by default in Cisco Unified
Communications Manager Administration), allows you to enable these features.
| Note
|
Be sure to inform your users whether these features are
activated.
|
|
|
Control Default Wallpaper
|
Administrators can specify the default background image file for the phone in the Cisco Unified Communication Manager administration
console administration console. The image is set as the background image only if the administrator has disabled the Enable
End User Access to Phone Background Image Setting checkbox.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide, "Common Phone Profile Configuration" chapter.
|
|
Default Audio Path Support
|
Allows the user to press Answer or a Line button for, and redirect the call to, the last audio path used, by default.
|
No configuration required.
|
|
Device Invoked Recording
|
Provides end users with the ability to record their telephone calls via a softkey.
In addition administrators may continue to record telephone calls via the CTI User Interface.
|
For more information, see Enable Device Invoked Recording.
|
|
Directed Call Park
|
Allows a user to transfer an active call to an
available directed call park number that the user dials or speed dials.
A Call Park BLF button indicates whether a directed
call park number is occupied and provides speed-dial access to the directed
call park number.
| Note
|
If you implement Directed Call Park, avoid configuring the
Park softkey. This prevents users from confusing the two Call Park features.
|
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Call Park and Directed Call Park" chapter.
|
|
Direct Transfer
|
Allows users to connect two calls to each other
(without remaining on the line).
|
For more information, see the
Cisco Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter.
|
|
Directed Call Pickup
|
Allows a user to answer a call that is ringing on a
particular directory number.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Call Pickup" chapter.
|
|
Distinctive Ring
|
Users can customize how their phone indicates an
incoming call and a new voice mail message. Users can customize up to six
distinctive rings.
|
For more information, see the Cisco
Unified Communications Manager Features and Services Guide,
"Custom Phone Rings" chapter.
|
|
Do Not Disturb (DND)
|
When DND is turned on, either no audible rings occur
during the ringing-in state of a call, or no audible or visual notifications of
any type occur.
You can configure the phone to have a softkey
template with a DND softkey or a phone-button template with DND as one of the
selected features.
The following DND-related parameters are
configurable in Cisco Unified Communications Manager Administration:
- Do Not
Disturb: Choose
.
- DND Option: Choose
"Call Reject" (to turn off all audible and visual
notifications), or
"Ringer Off" (to turn off only the ringer). DND Option
appears on both the Common Phone Profile window and the Phone Configuration
window (Phone Configuration window value takes precedence).
- DND Incoming Call
Alert: Choose the type of alert to play, if any, on a phone for incoming calls
when DND is active. This parameter is located on both the Common Phone Profile
window and the Phone Configuration window (Phone Configuration window value
takes precedence).
- BLF Status Depicts
DND: Enables DND status to override busy/idle state.
|
For more information, see the Cisco Unified Communications Manager Features
and Services Guide,
"Do Not Disturb" chapter.
|
|
Enbloc Dialing
(SCCP phones only)
|
Enbloc dialing enables SCCP to send all digits of a
phone number simultaneously. This feature must be disabled if either Forced
Authorization Codes (FAC) or Client Matter Codes (CMC) dialing is being used.
|
To disable enbloc dialing, in Cisco Unified
Communications Manager Administration, go to
.
On the Phone Configuration window, in the Product Specific Configuration Layout
area, uncheck the Enbloc Dialing check box, click
Apply Config, and click
Save.
|
|
Enhanced Secure Extension Mobility Cross Cluster
|
Improves the Secure Extension Mobility Cross Cluster (EMCC) feature by preserving the network and security configurations
on the login phone. By so doing, security policies are maintained, network bandwidth is preserved and network failure is avoided
within the visiting cluster (VC).
|
For more information, see Cisco Unified Communications Manager Features and Services Guide.
|
|
Fast Dial Service
|
Allows a user to enter a Fast Dial code to place a
call. Fast Dial codes can be assigned to phone numbers or Personal Address Book
entries. (See Services in this table.)
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Cisco Unified IP Phone Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phone Services" chapter
|
|
Forced Authorization Codes (FAC)
(SCCP phones only)
|
Controls the types of calls that certain users can
place.
| Note
|
If you are using this feature, you must disable Enbloc
dialing. See Enbloc Dialing in this table for details.
|
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Client Matter Codes and Forced Authorization Codes"
chapter.
|
|
Group Call Pickup
|
Allows a user to answer a call that is ringing on a
directory number in another group.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Call Pickup" chapter.
|
|
Hardware Updates
|
Improves the compatibility of internal phone components.
Phone models manufactured with the following hardware versions must run Firmware Release 9.3(1) SR1 or later. The phone firmware
does not allow the phone to be downgraded to releases earlier than Release 9.3(1) SR1.
-
Cisco Unified Wireless IP Phone 7945G with hardware versions 13.0 and higher.
-
Cisco Unified Wireless IP Phone 7965G with hardware versions 13.0 and higher.
-
Cisco Unified Wireless IP Phone 7975G with hardware versions 12.0 and higher.
The hardware version is found on the Device Information web page for the phone.
|
No configuration required
|
|
Headset Sidetone Control
and Send Gain
|
Allows an administrator to set the sidetone level and send gain level of a wired headset.
| Note
|
The sidetone and send gain levels are applicable only to Cisco Unified IP Phones 7945, 7965, and 7975.
|
Available sidetone levels are:
- Off
- Lowest
- Default
- Low
- Mid
- Mid-High
- High
- Higher
- Highest
Available send gain levels are:
- Lowest
- Lower
- Default
- High
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Cisco Unified IP Phone Configuration" chapter.
|
|
Help system
|
Provides a comprehensive set of topics that appear
on the phone screen.
|
No configuration required.
|
|
Hold/Resume
|
Allows the user to move a connected call between an
active state and a held state.
|
Requires no configuration, unless you want to use Music on Hold. See the "Music on Hold" entry in this table for more information.
Also, see the "Hold Reversion" entry in this table.
|
|
Hold Reversion
|
Limits the amount of time that a call can be on hold before
reverting back to the phone that put the call on hold and alerting the user.
Reverting calls are distinguished from incoming calls by a
single ring (or beep, depending on the new call indicator setting for the
line). This notification repeats at intervals if not resumed.
A call that triggers Hold Reversion also displays an animated
icon in the call bubble and a brief message on the status line.
You can configure call focus priority to favor incoming or
reverting calls.
|
For more information,
see the
Cisco Unified Communications Manager Features and
Services Guide,
"Hold Reversion" chapter.
|
|
Hold Status
|
Enables phones with a shared line to distinguish
between the local and remote lines that placed a call on hold.
|
No configuration required.
|
|
Hunt Group Display
|
Provides load sharing for calls to a main directory
number. A hunt group contains a series of directory numbers that can answer the
incoming calls.
When an incoming call is offered to a directory
number that is part of the hunt group, this feature displays the main directory
number in addition to the calling party.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Hunt Group Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Understanding Route Plans" chapter
- Cisco
Unified Communications Manager Administration Guide,
"CTI Route Point Configuration" chapter
|
|
Immediate Divert
|
Allows a user to transfer a ringing, connected, or
held call directly to a voice-messaging system. When a call is diverted, the
line becomes available to make or receive new calls.
|
For more information, see the
Cisco Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter.
|
|
Immediate Divert—Enhanced
|
Allows users to transfer incoming calls directly to
their voice messaging system or to the voice messaging system of the original
called party.
|
For more information, see the
Cisco Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter.
|
|
Intelligent Session Control
|
Reroutes a direct call to a user mobile phone to
the enterprise number (desk phone). For an incoming call to a remote
destination (mobile phone), only the remote destination rings; the desk phone
does not ring. When the call is answered on the mobile phone, the desk phone
displays a Remote in Use message. During these calls, a user can use the
various features of the mobile phone.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Cisco Unified Mobility" chapter.
|
|
Intercom
|
Allows users to place and receive intercom calls
using programmable phone buttons. You can configure intercom line buttons to:
- Directly dial a
specific intercom extension.
- Initiate an
intercom call and then prompt the user to enter a valid intercom number.
| Note
|
If a user logs into the same phone on a daily basis using
their Cisco Extension Mobility profile, assign the phone button template that
contains intercom information to their profile, and assign the phone as the
default intercom device for the intercom line.
|
|
For more information, see the
Cisco Unified Communications Manager Feature and Services
Guide,
"Intercom" chapter.
|
|
Join/Select
|
Creates a conference by joining together existing
calls that are on a single phone line.
|
For more information, see the
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and
7945G User Guide for Cisco Unified Communications Manager (SCCP and
SIP), "Calling Features" chapter, "Making Conference Calls" section.
|
|
Join Across Lines/Select
|
Allows users to apply the Join feature to calls that
are on multiple phone lines.
|
For more information, see:
-
Softkey Templates
-
Cisco Unified Communications Manager System
Guide,
"Cisco Unified IP Phones" chapter
|
|
Line Select
|
If this feature is disabled (default), then the
ringing line is selected. When enabled, the primary line is picked up even if a
call is ringing on another line. The user must manually select the other line.
| Note
|
This feature can also be enabled or disabled for Extension
Mobility.
|
|
For more information, see the
"Always use prime line" option in the following chapters of
Cisco Unified Communications Manager Administration
Guide:
- Device Profile
Configuration
- Common Phone
Profile Configuration
- Cisco Unified
IP Phone Configuration
|
|
Line Select for Voice Messages
|
When disabled (default), pressing the Messages
button selects the line that has a voice message. If more than one line has
voice mail, then the first available line is selected. When enabled, the
primary line is always used to retrieve voice messages.
| Note
|
This feature can also be enabled or disabled for Extension
Mobility.
|
|
For more information, see the "Always use
prime line option for voice message" in the following chapters of
Cisco Unified Communications Manager Administration
Guide:
- Device Profile
Configuration
- Common Phone
Profile Configuration
- Cisco Unified
IP Phone Configuration
|
|
Log Out of Hunt Groups
|
Allows users to log out of a hunt group and
temporarily block calls from ringing their phone when they are not available to
take calls. Logging out of hunt groups does not prevent non-hunt group calls
from ringing their phone.
|
For more information, see:
-
Softkey Templates
- Cisco
Unified Communications Manager System Guide,
"Understanding Route Plans" chapter
|
|
Malicious Call Identification (MCID)
|
Allows users to notify the system administrator
about suspicious calls that are received.
|
For more information, see:
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter
- Cisco
Unified Communications Manager Features and Services Guide,
"Malicious Call Identification" chapter
|
|
Meet Me Conference
|
Allows a user to host a Meet Me conference in which
other participants call a predetermined number at a scheduled time.
|
For more information, see the
Cisco Unified Communications Manager Administration
Guide,
"Meet-Me Number/Pattern Configuration" chapter.
|
|
Message Waiting
|
Defines directory numbers for message-waiting on and
message-waiting off indicator. A directly connected voice-messaging system uses
the specified directory number to set or to clear a message-waiting indication
for a particular Cisco Unified IP Phone.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Message Waiting Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Voice Mail Connectivity to Cisco Unified Communications
Manager" chapter
|
|
Message Waiting Indicator
|
A light on the handset that indicates that a user
has one or more new voice messages.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Message Waiting Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Voice Mail Connectivity to Cisco Unified Communications
Manager" chapter
|
|
Missed Call Logging
|
Allows a user to specify whether missed calls will
be logged in the missed calls directory for a given line appearance.
|
For more information, see the
Cisco Unified Communications Manager Administration
Guide,
"Directory Number Configuration" chapter.
|
|
Mobile Connect
|
Enables users to manage business calls using a
single phone number and pick up in-progress calls on the desktop phone and
mobile phone.
Users can restrict the group of callers according to
phone number and time of day.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Cisco Unified Mobility" chapter.
|
|
Mobile Voice Access
|
Extends Mobile Connect capabilities by allowing
users to access an interactive voice response (IVR) system to originate a call
from a remote device such as a mobile phone.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Cisco Unified Mobility" chapter.
|
|
Multilevel Precedence and Preemption (MLPP)
(SCCP phones only)
|
Provides a method of prioritizing calls within your
phone system. Use this feature when users work in an environment where they
need to make and receive urgent or critical calls.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Multilevel Precedence and Preemption" chapter.
|
|
Multiple calls per line appearance
|
Each line can support multiple calls. Only one call
can be active at any time; other calls are automatically placed on hold.
|
For more information, see the
Cisco Unified Communications Manager Administration
Guide,
"Directory Number Configuration" chapter.
|
|
Music On Hold
|
Plays music while callers are on hold.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Music On Hold" chapter.
|
|
Mute
|
Mutes the microphone from the handset or headset.
|
No configuration required.
|
|
Onhook Call Transfer
|
Allows a user to press a single Transfer softkey and
then go onhook to complete a call transfer.
|
For more information, see the Cisco Unified
Communications Manager System Guide,
"Cisco Unified IP Phones" chapter.
|
|
Onhook Predialing
|
Allows a user to dial a number without going off
hook. The user can then either pick up the handset or press the Dial softkey.
|
For more information, see the
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and
7945G User Guide for Cisco Unified Communications Manager (SCCP and
SIP), "Basic Call Handling" chapter.
|
|
Other Group Pickup
|
Allows a user to answer a call ringing on a phone in
another group that is associated with the user group.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Call Pickup" chapter.
|
|
Phone Screen Illumination Disabling
(Cisco
Unified IP Phone 7965G and 7945G only)
|
Allows user to disable phone screen illumination on
a phone, which would override other rules that determine when the phone screen
gets illuminated.
To provide this feature, you must implement the
Display URI, which includes configuring the length of time that illumination
remains disabled.
|
For more information, see the Cisco Unified IP Phone Service
Application Development Notes at the following location:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html
|
|
Phone Secure Web Access
|
Cisco Unified IP Phones can now securely access the
web with the use of a phone trust store called
"phone-trust."
|
For more information, see the Cisco Unified Communications Manager Security Guide, "Security Overview" chapter.
|
|
Plus Dialing
|
Allows the user to dial E.164 numbers prefixed with
a
"+" sign.
To dial the + sign, the user needs to press and hold
the
"*" key for at least 1 second. This applies to dialing the
first digit for an on-hook or off-hook call only.
|
No configuration required
|
|
Presence-Enabled directories
|
Allows a user to monitor the call state of another
directory number (DN) listed in call logs, speed dials, and corporate
directories. The Busy Lamp Field (BLF) for the DN displays the call state.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Presence" chapter.
|
|
Private Line Automated Ringdown (PLAR)
|
The Cisco Unified Communications Manager
administrator can configure a phone number that the Cisco Unified IP Phone
dials as soon as the handset goes off hook. This can be useful for phones that
are designated for calling emergency or
"hotline" numbers.
|
For more information on SIP, see the
Cisco Unified Communications Manager System Guide,
"SIP Dial Rules Configuration" chapter.
For more information on SCCP, see the
Cisco Unified Communications Manager Administration
Guide,
"Directory Number Configuration" chapter, "Configuring PLAR"
section.
|
|
Privacy
|
Prevents users who share a line from adding
themselves to a call and from viewing information on their phone screens about
the call of the other user.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Cisco Unified IP Phone Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter
- Cisco
Unified Communications Manager Features and Services Guide,
"Barge and Privacy" chapter
|
|
Programmable Line Keys
|
The administrator can assign features to line
buttons. Softkeys normally control these features; for example, New Call, Call
Back, End Call, and Forward All. When the administrator configures these
features on the line buttons, they always remain visible, so users can have a
"hard" New Call key.
|
For more information, see:
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phone" chapter
- Cisco
Unified Communications Manager Administration Guide,
"Phone Button Template Configuration" chapter
|
|
Protected Calling
|
Provides a secure (encrypted) connection between two
phones. A security tone is played at the beginning of the call to indicate that
both phones are protected. Some features, such as conference calling, shared
lines, Extension Mobility, and Join Across Lines are not available when
protected calling is configured. Protected calls are not authenticated.
|
For more information about security, see
Supported Security Features.
For additional information, see the
Cisco Unified Communications Manager Security
Guide,
"Configuring a Phone Security Profile" chapter.
|
|
Quality Reporting Tool (QRT)
|
Allows users to use the
QRT softkey on a phone to submit information about problem
phone calls. QRT can be configured for either of two user modes, depending upon
the amount of user interaction desired with QRT.
|
For more information, see:
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter
- Cisco
Unified Communications Manager Features and Services Guide,
"Quality Report Tool" chapter
|
|
Redial
|
Allows users to call the most recently dialed phone
number by pressing a softkey.
|
No configuration required.
|
|
Remote Port Configuration
|
Allows the administrator to configure the speed and
duplex function of the phone Ethernet ports remotely by using Cisco Unified
Communications Manager Administration. This enhances the performance for large
deployments with specific port settings.
| Note
|
If the ports are configured for Remote Port Configuration in
Cisco Unified Communications Manager, the data cannot be changed on the phone.
|
|
To configure the parameter in the Cisco Unified
Communications Manager Administration application, choose
,
select the appropriate IP phones, and scroll to the Product Specific
Configuration Layout pane (Switch Port Remote Configuration or PC Port Remote
Configuration).
To configure the setting on multiple phones
simultaneously, configure the Remote Port Configuration in the Enterprise Phone
Configuration ().
|
|
Ring Setting
|
Identifies ring type used for a line when a phone
has another active call.
|
For more information, see:
|
|
Ringer Volume Control
|
The Ringer Volume Control feature enables the system
administrator to control the minimum ringer-volume setting and adjust the
minimum volume level for the ringer. Individual users cannot make the changes
to the minimum ringer-volume setting.
When a user presses the minus (–) side of the Volume
button to reduce the ringer volume in an on-hook state, the volume decreases
only to the configured minimum volume-level setting. When the minimum volume
level is reached, no status message appears.
After a system restart, the minimum ringer volume
resets to the minimum ringer-volume setting that is received from the
configuration file. If the system administrator configured a new minimum volume
level since the last startup and the end user had previously set the minimum
ringer volume lower, the ringer volume will be set to the minimum value from
the configuration file, not to the user setting.
This feature does not apply to handset, speaker, and
headset volumes during calls.
|
To configure the parameter in the Cisco Unified
Communications Manager Administration application, choose
,
select the appropriate IP phones, and scroll to the Product Specific
Configuration Layout pane.
|
|
RTCP Hold For SIP
|
The RTCP Hold For SIP feature ensures that held calls are not dropped by the gateway. The gateway checks the status of the
RTCP port to determine if a call is active or not. By keeping the phone port open, the gateway will not end held calls.
Enable the RTCP option on the Cisco Unified Communications Manager to support this feature.
|
No configuration required.
|
|
Secure and Nonsecure Indication Tone
|
When a phone is configured as secure (encrypted and
trusted) in Cisco Unified Communications Manager, it can be given a
protected status. Afterward, the protected
phone can be configured to play an indication tone at the beginning of a call:
- Protected
Device: To change the status of a secure phone to protected, check the
"Protected Device" check box in Cisco Unified Communications Manager
Administration .
- Play Secure
Indication Tone: To enable the protected phone to play a secure or nonsecure
indication tone, set the
"Play Secure Indication Tone" to True. (The default is
False.) You set this option in
Cisco Unified Communications Manager
Administration . Select the server and then the Cisco CallManager service. In the Service Parameter Configuration window, select the option
in
the Feature - Secure Tone area. (The default is False.)
Only protected phones hear these secure or nonsecure
indication tones. (Nonprotected phones never hear tones.) If the overall call
status changes during the call, the indication tone changes accordingly. At
that time, the protected phone plays the appropriate tone.
A protected phone plays a tone or not under these
circumstances:
- When the option to
play the tone is enabled Play Secure Indication Tone option is enabled (True):
-
When end-to-end secure media is established and the
call status is secure, the phone plays the secure indication tone (three long
beeps with pauses).
-
When end-to-end nonsecure media is established and the
call status is nonsecure, the phone plays the nonsecure indication tone (six
short beeps with brief pauses).
- If the Play Secure
Indication Tone option is disabled, no tone plays.
|
No configuration required.
|
|
Secure Extension Mobility Cross Cluster
|
Secure Extension Mobility Cross Cluster (EMCC) feature enables a user configured in one cluster to log into a Cisco Unified
IP Phone in another cluster. The users from a home cluster log into a Cisco Unified IP Phone at a visiting cluster. The visiting
cluster fails to log into home cluster in secure mode.
|
For more information, see Cisco Unified Communications Manager Features and Services Guide, “Cisco Extension Mobility Cross Cluster” chapter.
|
|
Secure Conference
|
Allows secure
phones to place conference calls by using a secured conference bridge.
As new
participants are added by using Confrn, Join, cBarge, Barge softkeys or Meet-Me
conferencing, the secure call icon displays as long as all participants use
secure phones.
The Conference
List displays the security level of each conference participant. Initiators can
remove nonsecure participants from the Conference List. Noninitiators can
add or remove conference participants if the Advance Adhoc Conference parameter
is set.
|
For more information about security, see
Supported Security Features.
For more information, see:
- Cisco Unified Communications
Manager System Guide,
"Conference Bridges" chapter
- Cisco
Unified Communications Manager Administration Guide,
"Conference Bridge Configuration" chapter
- Cisco
Unified Communications Manager Security Guide
|
|
Security Hardening
|
Improves the phone firmware security.
|
No configuration required.
|
|
Services
|
Allows you to use the Cisco Unified IP Phone
Services Configuration menu in Cisco Unified Communications Manager
Administration to define and maintain the list of phone services to which users
can subscribe.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Cisco Unified IP Phone Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phone Services" chapter
|
|
Services URL Button
|
Allows users to access services from a programmable
button rather than by using the Services menu on a phone.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Cisco Unified IP Phone Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phone Services" chapter
|
|
Session Handoff
|
Allows users to switch calls from a mobile phone to
Cisco Unified devices that share the same line. Handsets on all the devices on
the shared line then flash simultaneously.
After a user answers the call from one of the Cisco
Unified devices, the other Cisco Unified devices that share the same line
display a Remote in Use message. However, if the call fails to switch from the
mobile phone, the mobile phone might display a Cannot Move Conversation
message.
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Cisco Unified Mobility" and
"Cisco Unified Mobility Advantage and Cisco Unified Mobile
Communicator Integration" chapters.
|
|
Shared Line
|
Allows a user to have several phones that share the
same phone number or allows a user to share a phone number with a coworker.
|
For more information, see the
Cisco Unified Communications Manager System Guide,
"Directory Number Configuration" chapter.
|
|
Silent Monitoring
|
Allows a supervisor to silently monitor an active
call. The supervisor cannot be heard by either party on the call. The user
might hear a monitoring audible alert tone during a call when it is being
monitored.
When a call is secured, the security status of the
call is displayed as a lock icon on Cisco Unified IP Phones. The connected
parties might also hear an audible alert tone that indicates the call is
secured and is being monitored.
| Note
|
When an active call is being monitored or recorded, you can
receive or place intercom calls; however, if you place an intercom call, the
active call will be put on hold, which causes the recording session to
terminate and the monitoring session to suspend. To resume the monitoring
session, the party whose call is being monitored must resume the call.
|
|
For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Monitoring and Recording" chapter.
|
|
Single Button Barge
|
Allows users to press a line key to Barge or cBarge
into a remote-in-use call on a shared line.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Device Pool Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter
- Cisco
Unified Communications Manager Features and Services Guide,
"Barge and Privacy" chapter
|
|
SIP Phone No Alert Name
|
Identifies the original source of a transferred call. The call appears on the call display as an Alert Call followed by the
original caller telephone number.
|
No configuration required.
|
|
Speed Dialing
|
Dials a specified number that has been previously
stored.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Cisco Unified IP Phone Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter
|
|
SSH Access
|
Allows the administrator to enable or disable the
SSH Access setting by using the Cisco Unified Communications Manager
Administration application.
This option indicates whether the phone supports the
SSH Access.
Settings include:
- Enabled
- Disabled (default)
When enabled, the feature allows the phone to accept the SSH
connections.
Disabling the SSH server functionality of the phone
blocks the SSH access to the phone.
|
To configure the parameter in the Cisco Unified
Communications Manager Administration application, choose
,
select the appropriate IP Phones, scroll to the
Product Specific Configuration Layout
area and select
Enable from the
SSH Access drop-down list box.
If you set the same parameter in the Common Phone
Profile window (),
the precedence order of the settings is:
-
Phone Configuration window settings
-
Common Phone Profile window settings
|
|
Time-of-Day Routing
|
Restricts access to specified telephony features by
time period.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Time Period Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Time-of-Day Routing" chapter
|
|
Time Zone Update
|
Updates the Cisco Unified IP Phone with time zone
changes.
|
For more information, see the
Cisco Unified Communications Manager Administration
Guide,
"Date/Time Group Configuration" chapter.
|
|
Touchscreen Illumination Disabling
(Cisco
Unified IP Phone 7975G, 7971G-GE, and 7970G only)
|
Allows user to disable touchscreen illumination on a
phone, which would override other rules that determine when the touchscreen
gets illuminated.
To provide this feature, you must implement the
Display URI, which includes configuring the length of time that illumination
remains disabled.
|
For more information, see the Cisco Unified IP Phone Service
Application Development Notes at the following location:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html
|
|
UCR 2008
|
The IP phones that use SCCP support Unified
Capabilities Requirements (UCR) 2008 by providing the following functions:
- Support for
Federal Information Processing Standard (FIPS) 104-2
- Support for TVS
IPv6
- Support for 80-bit
SRTCP Tagging
As an IP Phone administrator, some of these
functions require you to set up specific parameters in Cisco Unified
Communications Manager Administration.
|
For more information, see
UCR 2008 Setup.
|
|
Video Mode
(SCCP phones only)
|
Allows a user to select the video display mode for
viewing a video conference, depending on the modes configured in the system.
|
For more information, see:
- Cisco Unified Communications Manager Administration
Guide,
"Conference Bridge Configuration" chapter
-
Cisco Unified Communications Manager System
Guide,
"Understanding Video Telephony" chapter
|
|
Video Support
(SCCP phones only)
|
Enables video support on the phone.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Conference Bridge Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Understanding Video Telephony" chapter
- Cisco VT
Advantage Administration Guide,
"Overview of Cisco VT Advantage" chapter
|
|
Voice Messaging System
|
Enables callers to leave messages if calls are
unanswered.
|
For more information, see:
- Cisco
Unified Communications Manager Administration Guide,
"Cisco Voice-Mail Port Configuration" chapter
- Cisco
Unified Communications Manager System Guide,
"Voice Mail Connectivity to Cisco Unified Communications
Manager" chapter
|
|
VPN Client
(Cisco Unified IP Phone 7945G, 7965G,
and 7975G only)
|
Provides a VPN connection using SSL on Cisco Unified IP Phone
7945G, 7965G, and 7975G for situations in which a phone is located outside a
trusted network or when network traffic between the phone and Cisco Unified
Communications Manager must cross untrusted networks.
|
For more information, see
Cisco Unified Communications Manager Security
Guide,
"Virtual Private Network Configurations" chapter.
|
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