First Published: March 29, 2021

Cisco Webex Wireless Phone 800 Series Release Notes for Firmware Release 1.2(0)

These release notes support the Cisco Webex Wireless Phone 800 Series software release 1.2(0). These wireless smartphones require:

  • Cisco Unified Communications Manager (Unified Communications Manager):

    • Minimum: 11.5(1)

    • Recommended: 12.5(1) or higher

  • Supported Wi-Fi access point.

    See the Cisco Webex Wireless Phone 840 and 860 Wireless LAN Deployment Guide for supported access point options.

New and Changed Features

The following sections describe the features that are new or have changed in this release.

DHCP Option 66 Support

In addition to DHCP option 150, this release also supports DHCP option 66. DHCP option 66 autoconfigures the Cisco Unified Communications Manager server address. It is in ASCII format, not IP address format and supports a single server name.

Where to Find More Information

Cisco Webex Wireless Phone 840 and 860 Wireless LAN Deployment Guide

Cisco Webex Wireless Phone 800 Series Administration Guide for Cisco Unified Communications Manager

Sounds Settings in the Custom Settings App

The Sounds settings allow you to set which sounds are available for the ringtones, notifications, and alarms. You can also change the default sound for each.

Where to Find More Information

Cisco Webex Wireless Phone 800 Series Administration Guide for Cisco Unified Communications Manager

Advanced Data Formatting in ScanFlex

The Advanced Data Formatting settings allow you to select barcode symbologies and set custom actions for a ScanFlex application.

Where to Find More Information

Cisco Webex Wireless Phone 800 Series Administration Guide for Cisco Unified Communications Manager

Related Documentation

Use the following sections to obtain related information.

Installation

Download COP Files for Cisco Unified Communications Manager

Download the correct device enabler (QED) installer and software Cisco Options Package (COP) files for your phone and Cisco Unified Communications Manager (Unified Communications Manager) version, so that you can install them on the Unified Communications Manager servers in the cluster.

Procedure

Step 1

Go to the following URL:

https://software.cisco.com/download/home/286327931
Step 2

From Webex Wireless Phone, choose the phone model.

Step 3

Choose Latest Releases > QED Installer, and then click either Download or Add to Cart for the required installer COP file.

Device Enabler QED Installer COP files for 840:

  • For Unified Communications Manager 11.5 and 12.5: cmterm-840-installer.1-2-0.k3.cop.sgn

  • For Unified Communications Manager 14: cmterm-840-installer.1-2-0.k3.cop.sha512

Device Enabler QED Installer COP files for 860:

  • For Unified Communications Manager 11.5 and 12.5: cmterm-860-installer.1-1-0.k3.cop.sgn

    Note 

    There is no update to the device enabler (QED) installer COP file for Cisco Webex Wireless Phone 860 specific to the 1.2.0 software release. If you've already enabled your 860 devices with the 1.1.0 device enabler COP file, you don't need to update the device enabler COP file.

  • For Unified Communications Manager 14: Unified Communications Manager 14 automatically includes the 1.1.0 version of the device enabler support files for the 860 devices, so you don't need to download or install a separate device enabler COP file.

Note 

To access more details about the COP files, such as the Checksum details and a link to the Readme file, hover the mouse pointer over the filename.

Note 

If you chose to click Download, follow the prompts.

Step 4

Choose Latest Releases > 1.2(0), and then click either the Download or Add to Cart button for the required software COP file.

Software COP files for 840:

  • For Unified Communications Manager 11.5 and 12.5: cmterm-840-sip.1-2-0-658-27763.k3.cop.sgn

  • For Unified Communications Manager 14: cmterm-840-sip.1-2-0-658-27763.k3.cop.sha512

Software COP files for 860:

  • For Unified Communications Manager 11.5 and 12.5: cmterm-860-sip.1-2-0-1003-27763.k3.cop.sgn

  • For Unified Communications Manager 14: cmterm-860-sip.1-2-0-1003-27763.k3.cop.sha512

Note 

If you chose to download the file, follow the prompts.

If you chose to add the files to your cart, click the Cart when you are ready to download all the files.

Load the COP Files to Cisco Unified Communications Manager

You must install the Cisco Webex Wireless Phone 800 Series installer and phone software Cisco Options Package (COP) files into each Cisco Unified Communications Manager (Unified Communications Manager) in the cluster.

For the first installation, install the installer file first and then the software file.

For future software updates, there is not always a corresponding installer update. When a software update is available, check the latest version of the installer file to see whether you also must update the installer.


Note

With each new software release, the Cisco apps are also updated in the Play Store. However, if you manage the phones through an Enterprise Mobility Management (EMM) application, we recommend that you update the firmware on the phones to minimize any risk of app incompatibility.

Before you begin

Download the installer and phone software COP files from the software download site:

https://software.cisco.com/download/home/286327931


Caution

Choose an appropriate time to perform this task. As part of this task you must restart each Unified Communications Manager in the cluster after you install an installer COP file, unless your version of Unified Communications Manager offers an alternate process that does not require a reboot.

See the Manage Device Firmware section of the Administration Guide for Cisco Unified Communications Manager for your Unified Communications Manager version, to see if it allows an installation process that does not require a reboot.

Procedure

Step 1

In each Unified Communications Manager in the cluster, select Cisco Unified OS Administration > Software Upgrades > Install/Upgrade.

Step 2

Enter the Software Location data.
Step 3

Click Next.

Step 4

Select the COP (.cop.sgn or .cop.sha512) file.

Step 5

Click Next to download the COP file to Unified Communications Manager.

Step 6

Check that the file checksum details look correct.
Step 7

Click Next to install the COP file on Unified Communications Manager.

Step 8

Click Install Another and repeat steps 2–7 to install another COP file.

Step 9

Perform the following actions based on the COP files that you installed.

  1. If you installed an installer COP file:

    • For 11.5(1)SU4 and lower:

      • Reboot all Unified Communications Manager nodes through Cisco Unified OS Administration > Settings > Version > Restart.

    • For 11.5(1)SU5 and higher or 12.5(1) and higher:

      • Restart the Cisco Tomcat service on all Unified Communications Manager nodes.

      • If running the Unified Communications Manager service on the publisher node, restart the service on the publisher node only. You do not need to restart the Cisco Call Manager Service on subscriber nodes.

  2. If you installed a software COP file, restart the Cisco TFTP service for all nodes running the Cisco TFTP service.

Install Manufacturing CA Certificates

The phones use a new manufacturing certificate authority (CA). Until Cisco Unified Communications Manager (Unified Communications Manager) includes these new certificates, you must manually add the new root and intermediate certificates to the certificate chain to trust the new Manufacturing Installed Certificates (MIC). After you add the new certificates to the trust chain, the MICs can be used for trust services such as SIP TLS, Configuration File Encryption, and LSC Certificate distribution.

Procedure

Step 1

Download the missing root and intermediate certificates from the externally available Cisco PKI website. The missing certificates to complete the trust chain up to and including the root for the new MICs are:

Step 2

From your web browser, log in to the Cisco Unified Operating System Administration web page.

Step 3

Under the Security menu, select Certificate Management.

Step 4

Select Upload Certificate/Certificate Chain.

Step 5

Select CallManager-trust for the Certificate Purpose, browse to the certificate, then select Upload.

Repeat this step for all certificates on the Unified Communications Manager Publisher only as the certificate replicates to all other Unified Communications Manager nodes.

Step 6

Select CAPF-trust for the Certificate Purpose, browse to the certificate, then select Upload.

Repeat this step for all certificates on all Unified Communications Manager nodes as the certificate will not replicate to all other Unified Communications Manager nodes automatically.

Caveats

View Bugs

You can search for bugs using the Cisco Bug Search Tool.

Known bugs are graded according to severity level, and can be either open or resolved.

For more information about how to use the Bug Search Tool, see Bug Search Tool Help.

Before you begin

To view bugs, you need the following items:

  • Internet connection

  • Web browser

  • Cisco.com user ID and password

Procedure

Step 1

Perform one of the following actions to view bugs for the 1.2(0) release of the Cisco Webex Wireless Phone 800 Series:

Step 2

When prompted, log in with your Cisco.com user ID and password.
Step 3

(Optional) Enter the bug ID number in the Search For field, then press Enter.

Open Bugs

The following list contains a snapshot of severity 1, 2, and 3 bugs that were open at the time of the Cisco Webex Wireless Phone 800 Series software release 1.2(0).

For an updated view of open bugs or to view more information about specific bugs, access the Bug Search Tool as described in View Bugs.

  • CSCvv86446 Unable to connect to an AP on channel 12 or 13 if another AP is not available on channel 1-11

  • CSCvw13004 Delayed ARP response from default gateway can cause CP-860 to disconnect when using CCKM

  • CSCvw24841 Phone might get stuck in pending state when install LSC

  • CSCvw25957 Phone unregisters after Wi-Fi disconnect / session timeout

  • CSCvx41815 DN remains displayed in the phone app even when unregistered

  • CSCvx49380 XML tag for QED multi-level option "Voicemail Server (Backup)" is incorrect

  • CSCvx49473 Password for QED option "Secondary SIP Password" is not masked when entered in CUCM UI

Resolved Bugs

The following list contains a snapshot of severity 1, 2, and 3 bugs that were resolved at the time of the Cisco Webex Wireless Phone 800 Series software release 1.2(0).

For an updated view of resolved bugs or to view more information about specific bugs, access the Bug Search Tool as described in View Bugs.

  • CSCvv92095 There is overlap when viewing phone trusted credentials

  • CSCvw24021 In Add network page Cancel and Save overlap the configuration page

  • CSCvw37475 Voicemail tab remains visible in Cisco Phone app if Visual Voicemail is Enabled then Disabled later

  • CSCvw54482 Phone does not look at the Block Caller-ID setting in the SIP profile

  • CSCvx29195 CP-860 makes a crackling noise when playing a game

  • CSCvx60769 Cisco Phone Android app in continuous registration loop due to config mis-match

  • CSCvx60965 OTA download status incorrect when not using load server or CUCM version w/o range header support

  • CSCvx61124 In some occasions, Cisco Phone application does not present Waits and Pauses in dial string

  • CSCvx63333 Directory Search does not work when phone fails over to secondary server

  • CSCvx63343 Phone reboots occasionally after CUCM or user initiates request for prt-report