Cisco Headset 320 Series
The Cisco Headset 320 Series can connect to the Cisco Desk Phone 9800 Series through USB port.
The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 320 Series.
Headset Model |
Minimum Firmware |
---|---|
Cisco Headset 320 Series |
version 1-1-0001-9 or later |
Cisco Headset 320 Series for Microsoft Teams |
320 Series firmware 1-1-0002-6 or later |
Model |
Minimum Firmware |
Recommended Firmware |
Connection |
---|---|---|---|
Cisco Desk Phone 9841 |
PhoneOS 3.0(1) |
PhoneOS 3.3(1) |
USB |
Cisco Desk Phone 9851 |
PhoneOS 3.0(1) |
PhoneOS 3.3(1) |
USB |
Cisco Desk Phone 9861 |
PhoneOS 3.1(1) |
PhoneOS 3.3(1) |
USB |
Cisco Desk Phone 9861NR |
PhoneOS 3.1(1) |
PhoneOS 3.3(1) |
USB |
Cisco Desk Phone 9871 |
PhoneOS 3.1(1) |
PhoneOS 3.3(1) |
USB |
Cisco Desk Phone 9871NR |
PhoneOS 3.1(1) |
PhoneOS 3.3(1) |
USB |
The following table lists the available headset features on the Cisco Desk Phone 9800 Series
Feature |
USB |
---|---|
Answer and end calls |
Yes |
Hold/resume calls |
Yes |
Mute/unmute calls |
Yes |
Volume control |
Yes |
Adjust sidetone |
No |
Adjust microphone gain |
No |
Adjust equalizer |
No |
Reset settings |
No |
Headset upgrades |
Yes* |
*The firmware version must be PhoneOS 3.3(1) or later. You must download the latest headset firmware package. See Upgrade Cisco headset firmware on phones for detailed instructions.
The following table lists the available Cisco Headset 320 Series serviceability features through the Cisco Desk Phone 9800 Series.
Feature |
Availability |
---|---|
Remote Firmware Upgrade |
Yes* |
Remote Configuration |
No |
Log Collection |
No |
Inventory |
Yes |
Headset Metrics |
No |
*You can upgrade the headset firmware on Cisco IP Phones through USB connection only.