Cisco Desk Phone 9800 Series

Cisco Headset 320 Series

The Cisco Headset 320 Series can connect to the Cisco Desk Phone 9800 Series through USB port.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 320 Series.

Table 1. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 320 Series

version 1-1-0001-9 or later

Cisco Headset 320 Series for Microsoft Teams

320 Series firmware 1-1-0002-6 or later

Table 2. Cisco Desk Phone 9800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Desk Phone 9841

PhoneOS 3.0(1)

PhoneOS 3.3(1)

USB

Cisco Desk Phone 9851

PhoneOS 3.0(1)

PhoneOS 3.3(1)

USB

Cisco Desk Phone 9861

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

Cisco Desk Phone 9861NR

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

Cisco Desk Phone 9871

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

Cisco Desk Phone 9871NR

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

The following table lists the available headset features on the Cisco Desk Phone 9800 Series

Table 3. Cisco Headset 320 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

Yes*

*The firmware version must be PhoneOS 3.3(1) or later. You must download the latest headset firmware package. See Upgrade Cisco headset firmware on phones for detailed instructions.

The following table lists the available Cisco Headset 320 Series serviceability features through the Cisco Desk Phone 9800 Series.

Table 4. Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes*

Remote Configuration

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

*You can upgrade the headset firmware on Cisco IP Phones through USB connection only.

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to the Cisco Desk Phone 9800 Series through USB port.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 520 Series.

Table 5. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset firmware 2.3(1) or later

Table 6. Cisco Desk Phone 9800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Desk Phone 9841

PhoneOS 3.0(1)

PhoneOS 3.3(1)

USB

Cisco Desk Phone 9851

PhoneOS 3.0(1)

PhoneOS 3.3(1)

USB

Cisco Desk Phone 9861

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

Cisco Desk Phone 9861NR

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

Cisco Desk Phone 9871

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

Cisco Desk Phone 9871NR

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

The following table lists the available headset features on the Cisco Desk Phone 9800 Series.

Table 7. Cisco Headset 520 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

Yes*

*The firmware version must be PhoneOS 3.3(1) or later. You must download the latest headset firmware package. See Upgrade Cisco headset firmware on phones for detailed instructions.

The following table lists the available Cisco Headset 520 Series serviceability features through the Cisco Desk Phone 9800 Series.

Table 8. Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes*

Remote Configuration

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

*You can upgrade the headset firmware on Cisco IP Phones through USB connection only.

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to the Cisco Desk Phone 9800 Series through USB port.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 530 Series.

Table 9. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 530 Series

Headset firmware 2.3(1) or later

Table 10. Cisco Desk Phone 9800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Desk Phone 9841

PhoneOS 3.0(1)

PhoneOS 3.3(1)

USB

Cisco Desk Phone 9851

PhoneOS 3.0(1)

PhoneOS 3.3(1)

USB

Cisco Desk Phone 9861

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

Cisco Desk Phone 9861NR

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

Cisco Desk Phone 9871

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

Cisco Desk Phone 9871NR

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

The following table lists the available headset features on the Cisco Desk Phone 9800 Series.

Table 11. Cisco Headset 530 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

Yes*

*The firmware version must be PhoneOS 3.3(1) or later. You must download the latest headset firmware package. See Upgrade Cisco headset firmware on phones for detailed instructions.

The following table lists the available Cisco Headset 530 Series serviceability features through the Cisco Desk Phone 9800 Series.

Table 12. Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes*

Remote Configuration

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

*You can upgrade the headset firmware on Cisco IP Phones through USB connection only.

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to the Cisco Desk Phone 9800 Series through USB port.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 560 Series.

Table 13. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset firmware 2.3(1) or later

Table 14. Cisco Desk Phone 9800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Desk Phone 9841

PhoneOS 3.0(1)

PhoneOS 3.3(1)

USB

Cisco Desk Phone 9851

PhoneOS 3.0(1)

PhoneOS 3.3(1)

USB

Cisco Desk Phone 9861

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

Cisco Desk Phone 9861NR

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

Cisco Desk Phone 9871

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

Cisco Desk Phone 9871NR

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB


Note


To prevent overcurrent problems when using Cisco Bluetooth Headsets with Cisco Desk Phone 9841, do one of the following actions:

  • Plug the USB dongle to the phone and connect the headset through Bluetooth.

  • Fully charge the headset before connecting it to the phone with a USB cable.

  • Connect your phone to a wall socket for power, as USB over PoE provides less power.


The following table lists the available headset features on the Cisco Desk Phone 9800 Series.

Table 15. Cisco Headset 560 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

Yes*

*The firmware version must be PhoneOS 3.3(1) or later. You must download the latest headset firmware package. See Upgrade Cisco headset firmware on phones for detailed instructions.

The following table lists the available Cisco Headset 560 Series serviceability features through the Cisco Desk Phone 9800 Series.

Table 16. Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes*

Remote Configuration

Yes**

Log Collection

Yes

Inventory

Yes

Headset Metrics

Yes

*You can upgrade the headset firmware on Cisco IP Phones through USB connection only.

**Supported via CUCM only. The software version must be Unified CM 12.5(1)SU3 or later.

Cisco Headset 720 Series

The Cisco Headset 720 Series can connect to the Cisco Desk Phone 9800 Series through the USB port or over Bluetooth.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 720 Series.

Table 17. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 720 Series

Headset firmware 1-12-0-154 or later

Cisco Headset USB HD Adapter

USB HD Adapter 1-3-52 or later

Cisco Headset USB-C Adapter

USB-C Adapter firmware version 1-0-1-25 or later

Table 18. Cisco Desk Phone 9800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Desk Phone 9841

PhoneOS 3.0(1)

PhoneOS 3.3(1)

USB

USB Adapter

Cisco Desk Phone 9851

PhoneOS 3.0(1)

PhoneOS 3.3(1)

USB

USB Adapter

Cisco Desk Phone 9861

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

USB Adapter

Bluetooth

Cisco Desk Phone 9861NR

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

USB Adapter

Cisco Desk Phone 9871

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

USB Adapter

Bluetooth

Cisco Desk Phone 9871NR

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

USB Adapter


Note


To prevent overcurrent problems when using Cisco Headset 720 Series with Cisco Desk Phone 9841, do one of the following actions:
  • Recommended: Connect to the phone utilizing the headset USB Adapter.

  • Fully charge the headset before connecting it to the phone with a USB cable.

  • Connect your phone to a wall socket for power, as USB over PoE provides less power.


The following table lists the available headset features on the Cisco Desk Phone 9800 Series.

Table 19. Cisco Headset 720 Series Features

Feature

USB

USB Adapter

Bluetooth

Answer and end calls

Yes

Yes

Yes

Hold/resume calls

Yes

Yes

Yes

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Reset settings

No

No

No

Headset upgrades

Yes*

No

No

USB Adapter upgrades

N/A

No

No

*You can upgrade the headset firmware on Cisco IP Phones through USB connection only. You must download the latest headset firmware package. The firmware version must be PhoneOS 3.3(1) or later. See Upgrade Cisco headset firmware on phones for detailed instructions.

The following table lists the available Cisco Headset 720 Series serviceability features through the Cisco Desk Phone 9800 Series.

Table 20. Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes*

Resmote Configuration

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

*You can upgrade the headset firmware on Cisco IP Phones through USB connection only.

Cisco Headset 730

The Cisco Headset 730 can connect to the Cisco Desk Phone 9800 Series through the USB port or over Bluetooth.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 730.

Table 21. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 730

Headset firmware 1-12-0-154 or later

Cisco Headset USB HD Adapter

USB HD Adapter 1-3-52 or later

Cisco Headset USB-C Adapter

USB-C Adapter firmware version 1-0-1-25 or later

Table 22. Cisco Desk Phone 9800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Desk Phone 9841

PhoneOS 3.0(1)

PhoneOS 3.3(1)

USB

USB Adapter

Cisco Desk Phone 9851

PhoneOS 3.0(1)

PhoneOS 3.3(1)

USB

USB Adapter

Cisco Desk Phone 9861

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

USB Adapter

Bluetooth

Cisco Desk Phone 9861NR

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

USB Adapter

Cisco Desk Phone 9871

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

USB Adapter

Bluetooth

Cisco Desk Phone 9871NR

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB

USB Adapter


Note


To prevent overcurrent problems when using Cisco Headset 730 with Cisco Desk Phone 9841, do one of the following actions:
  • Recommended: Connect to the phone utilizing the headset USB Adapter.

  • Fully charge the headset before connecting it to the phone with a USB cable.

  • Connect your phone to a wall socket for power, as USB over PoE provides less power.


The following table lists the available headset features on the Cisco Desk Phone 9800 Series.

Table 23. Cisco Headset 730 Features

Feature

USB

USB Adapter

Bluetooth

Answer and end calls

Yes

Yes

Yes

Hold/resume calls

Yes

Yes

Yes

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Reset settings

No

No

No

Headset upgrades

Yes*

No

No

USB Adapter upgrades

N/A

No

No

*The firmware version must be PhoneOS 3.3(1) or later. You must download the latest headset firmware package. See Upgrade Cisco headset firmware on phones for detailed instructions.

The following table lists the available Cisco Headset 730 serviceability features through the Cisco Desk Phone 9800 Series.

Table 24. Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes*

Resmote Configuration

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

*You can upgrade the headset firmware on Cisco Desk Phone 9800 Series through USB connection only.

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 can connect to the Cisco Desk Phone 9800 Series through the USB port using the USB Adapter.

The following tables contain information on the minimum phone and headset firmware versions that support the B&O Cisco 950.

Table 25. Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 950

Firmware version 5.0.7 or later

Cisco Headset USB HD Adapter

USB HD Adapter 1-3-52 or later

Cisco Headset USB-C Adapter

USB-C Adapter firmware version 1-0-1-25 or later

Table 26. Cisco Desk Phone 9800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Desk Phone 9841

PhoneOS 3.0(1)

PhoneOS 3.3(1)

USB Adapter

Cisco Desk Phone 9851

PhoneOS 3.0(1)

PhoneOS 3.3(1)

USB Adapter

Cisco Desk Phone 9861

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB Adapter

Bluetooth

Cisco Desk Phone 9861NR

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB Adapter

Cisco Desk Phone 9871

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB Adapter

Bluetooth

Cisco Desk Phone 9871NR

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB Adapter

The following table lists the available headset features on the Cisco Desk Phone 9800 Series.

Table 27. Cisco Headset 950 Features

Feature

USB Adapter

Bluetooth

Answer and end calls

Yes

Yes

Hold/resume calls

No

No

Mute/unmute calls

Yes

Yes

Volume control

Yes

Yes

Adjust sidetone

No

No

Adjust microphone gain

No

No

Adjust equalizer

No

No

Reset settings

No

No

Headset upgrades

No

No

USB Adapter upgrades

No

No

The following table lists the available Cisco Headset 950 serviceability features through the Cisco Desk Phone 9800 Series.

Table 28. Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can connect to the Cisco Desk Phone 9800 Series through the USB port or over Bluetooth.

The following tables contain information on the minimum phone and headset firmware versions that support the B&O Cisco 980.

Table 29. Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

Firmware version 3.3.31 or later

Cisco Headset USB HD Adapter

USB HD Adapter 1-3-52 or later

Cisco Headset USB-C Adapter

USB-C Adapter firmware version 1-0-1-25 or later

Table 30. Cisco Desk Phone 9800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Desk Phone 9841

PhoneOS 3.0(1)

PhoneOS 3.3(1)

USB Adapter

Cisco Desk Phone 9851

PhoneOS 3.0(1)

PhoneOS 3.3(1)

USB Adapter

Cisco Desk Phone 9861

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB Adapter

Bluetooth

Cisco Desk Phone 9861NR

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB Adapter

Cisco Desk Phone 9871

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB Adapter

Bluetooth

Cisco Desk Phone 9871NR

PhoneOS 3.1(1)

PhoneOS 3.3(1)

USB Adapter


Note


To prevent overcurrent problems when using B&O Cisco 980 with Cisco Desk Phone 9841, do one of the following actions:
  • Recommended: Connect to the phone utilizing the headset USB Adapter.

  • Connect your phone to a wall socket for power, as USB over PoE provides less power.


The following table lists the available headset features on the Cisco Desk Phone 9800 Series.

Table 31. B&O Cisco 980 Features

Feature

USB Adapter

Bluetooth

Answer and end calls

Yes (answer only)

Yes

Hold/resume calls

No

No

Mute/unmute calls

Yes

Yes

Volume control

Yes

Yes

Adjust sidetone

No

No

Adjust microphone gain

No

No

Adjust equalizer

No

No

Reset settings

No

No

Headset upgrades

No

No

USB HD Adapter upgrades

No

N/A

The following table lists the available B&O Cisco 980 serviceability features through the Cisco Desk Phone 9800 Series.

Table 32. Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Related Documentation

Use the following sections to obtain related information.

Cisco Desk Phone 9800 Series Documentation

Refer to publications that are specific to your language and phone model. Navigate from the following documentation URL:

https://cisco.com/go/dp9800help