Cisco Headset Compatibility Guide

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Updated:
April 15, 2024

Chapter: Cisco Wireless Phone 800 Series

Cisco Wireless Phone 800 Series

Cisco Headset 320 Series

The Cisco Headset 320 Series isn't compatible with the Cisco Wireless Phone 840 and 860.

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to the Cisco Wireless Phone 840 and 860 through the 3.5 mm port.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 520 Series

Table 1. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset Firmware 1.5(1) or later
Table 2. Cisco Wireless Phone 840 and 860

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Wireless Phone 840

N/A

N/A

3.5 mm

Cisco Wireless Phone 860

N/A

N/A

3.5 mm

The following table lists the available headset features on the Cisco Wireless Phone 840 and 860.

Table 3. Cisco Headset 520 Series Features

Feature

3.5 mm

Answer and end calls

No

Hold/resume calls

No

Mute/unmute calls

No

Volume control

No

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Wireless Phone 840 and 860.

Table 4. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

N/A

No

Remote Configuration

N/A

No

Log Collection

N/A

No

Inventory

N/A

No

Headset Metrics

N/A

No

Cisco Headset 530 Series

The Cisco Headset 530 Series isn't compatible with the Cisco Wireless Phone 840 and 860.

Cisco Headset 560 Series

The Cisco Headset 560 Series Multibase can connect to the Cisco Wireless Phone 840 and 860 with a Bluetooth connection

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 560 Series

Table 5. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset Firmware 1.5(1) or later
Table 6. Cisco Wireless Phone 840 and 860

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Wireless Phone 840

N/A

N/A

Bluetooth

Cisco Wireless Phone 860

N/A

N/A

Bluetooth

The following table lists the available headset features on the Cisco Wireless Phone 840 and 860.

Table 7. Cisco Headset 560 Series Features

Feature

Bluetooth

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Wireless Phone 840 and 860.

Table 8. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

N/A

No

Remote Configuration

N/A

No

Log Collection

N/A

No

Inventory

N/A

No

Headset Metrics

N/A

No

Cisco Headset 720 Series

The Cisco Headset 720 Series is not officially supported on the Cisco Wireless Phone 840 and 860.

Cisco Headset 730

The Cisco Headset 730 is not officially supported on the Cisco Wireless Phone 840 and 860.

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 can make basic calls on the Cisco Wireless Phone 840 and 860 through a Bluetooth connection. However, full headset support isn't available at this time.

The following tables contain information on the minimum phone and headset firmware versions that support the B&O Cisco 950:

Table 9. Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 950

B&O Cisco 950 firmware version 5.0.7 or later
Table 10. Cisco Wireless Phone 840 and 860

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Wireless Phone 840

N/A

N/A

Bluetooth

Cisco Wireless Phone 860

N/A

N/A

Bluetooth

The following table lists the available headset features on the Cisco Wireless Phone 840 and 860.

Table 11. B&O Cisco 950 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer calls

No

No

Yes

Hold/resume calls

No

No

No

Mute/unmute calls

No

No

Yes*

Volume control

No

No

Yes

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

N/A

No

N/A

*—The headset mute status doesn't sync with the phone.

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Wireless Phone 840 and 860.

Table 12. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

N/A

No

Remote Configuration

N/A

No

Log Collection

N/A

No

Inventory

N/A

No

Headset Metrics

N/A

No

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can make basic calls on the Cisco Wireless Phone 840 and 860 through a Bluetooth connection. However, full headset support isn't available at this time.

The following tables contain information on the minimum phone and headset firmware versions that support the B&O Cisco 980:

Table 13. Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

B&O Cisco 980 firmware version 3.1.66 or later

Table 14. Cisco Wireless Phone 840 and 860

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Wireless Phone 840

N/A

N/A

Bluetooth

Cisco Wireless Phone 860

N/A

N/A

Bluetooth

The following table lists the available headset features on the Cisco Wireless Phone 840 and 860.

Table 15. B&O Cisco 980 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer calls

No

No

Yes

Hold/resume calls

No

No

No

Mute/unmute calls

No

No

Yes*

Volume control

No

No

Yes

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

N/A

No

N/A

*—The headset mute status doesn't sync with the phone.

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Wireless Phone 840 and 860.

Table 16. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

N/A

No

Remote Configuration

N/A

No

Log Collection

N/A

No

Inventory

N/A

No

Headset Metrics

N/A

No

Related Documentation

Use the following sections to obtain related information.

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