New and Changed Information

New and Changed for Firmware Release 11.3(7)

Revision

New and Changed

Updated the topic to add the new feature Inert

Configurable Features on Line Keys

Added the task for the new feature Inert Mode for PLK Configuration

Shut Down a Line Key

Updated the topics to add a prerequisite for the new feature Inert Mode for PLK Configuration

Enable the User to Configure Features on Line Keys

Select the Line Key LED Behavior

Configure the Phone to Monitor Multiple Users' Lines

Configure a Line Key on the Phone to Monitor a Single User's Line

Added the task about how to support Spam indication for incoming calls

Spam Indication for Incoming Webex Calls

Updated the topic to add a reference to the topic to "Spam Indication for Incoming Webex Calls"

Spam Indication for Incoming Calls

Added the topic for the feature VPN Connection Support

Set Up a VPN Connection from the Phone

View the VPN Status

Set Up a VPN Connection from the Phone Web Page

Parameters for VPN Settings

Reboot the Phone from the Phone Web Page

Updated the topic to add the feature VPN Connection Support

Telephony Features

Updated the topic to add the shortcut strings of the phone menus VPN settings and VPN status

Menu Shortcuts Mapping on PLK and PSK

Updated the topic to add new fields of the feature VPN Connection Support

Network Configuration Fields

Added the task about how to enable support for LDAP unified search

Enable LDAP Unified Search

Added the task about how to enable the feature Direct PLK Configuration

Enable Direct PLK Configuration

Updated the topics for the feature Direct PLK Configuration

Enable the User to Configure Features on Line Keys

Parameters for Features on Line Keys

Configure Speed Dial on a Line Key

Parameters for Monitoring a Single Line

Add Call Park to a Line Key

Add a Menu Shortcut to a Line Key

Add an Extended Feature to a Line Key

Enable the Extension of a Line Key

Add an XML Service to a Line Key

Configure Webex Contacts on a Line Key

Configure the Voicemail PLK on a Line Key

Configure the Voicemail PLK on the Phone

Updated the topic to mention the general call records that the users can view

Display Call Statistics Screen

Updated the topic to update the table

Call Statistics Fields

Updated the topic to add more steps

Set the User Password

Added the task about how to set up a proxy server in the phone web page

Set Up a Proxy Server

Added the topic for the feature HTTP Proxy Support

Parameters for HTTP Proxy Settings

Updated the topic to add the feature HTTP Proxy

Telephony Features

Updated the topic to add the shortcut string of the phone menu HTTP proxy settings

Menu Shortcuts Mapping on PLK and PSK

Updated the topic to add new fields of the feature HTTP Proxy

Network Configuration Fields

Updated the topic to mention the HTTP proxy settings

Onboard Your Phone with the Activation Code

Use DNS SRV for HTTP Provisioning

Enable Auto Provisioning with Short Activation Code

Set Up Your Phones for Activation Code Onboarding

Added the task for Webex contact support

Enable Webex Contacts on the Phone

Added the task for Webex contact support on a line key

Configure Webex Contacts on a Line Key

Added the taskfor Webex contact support on a softkey

Add a Softkey for Webex Contacts

Updated the topic for Webex contact on PSK and PLK

Menu Shortcuts Mapping on PLK and PSK

Added the topic for Webex call log support

Enable Webex Call Logs on the Phone

Added the topic to troubleshoot an issue about the phone onboarding to Webex

Failed to Onboard the Phone to Webex

New and Changed for Firmware Release 11.3(6)

Revision

New and Changed

Updated the task to add the situations in which the focus moves to the incoming call

Keep Focus on the Active Call

Updated the description of Call Forward

Telephony Features

Updated the topic to add the new parameter Forward Softkey

Parameters for Enable Call Forward on User Tab

Updated the softkey in the topic for the new feature

Enable Feature Activation Code Synchronization for Forward All Calls

Updated the topic to add the support for French (Canada) language.

Setup for Latin and Cyrillic Languages

Supported Languages for the Phone Display

Set Up Dictionaries and Fonts

Updated the description of the parameter Display Attrs

Parameters for LDAP Directory

Added the new task topic on how to restrict users from controlling the ringer volume

Restrict User from Controlling the Ringer Volume

Updated the task topic on non-availability of DND softkey

Enable DND Status Sync via XSI Service

Updated the task topic on non-availability of Forward softkey

Enable Call Forward Status Sync via XSI Service

Updated the task topic on non-availability of Save softkey on the Add BroadSoft personal contact screen

Parameters for XSI Phone Service

Updated the task topic on Select softkey on the Select feature screen

Enable the User to Configure Features on Line Keys

Added the new topic for Webex cloud onboarding

Phone Onboarding to Webex Cloud

Enable a Phone to Onboarding to Webex Cloud

Added the new topic for PRT generation from Cisco Webex Control Hub

Report Phone Issues from Webex Control Hub

Added the new topic to reboot from Cisco Webex Control Hub

Reboot the Phone from the Webex Control Hub

Added the new topic about how to resolve a downgrade issue

Saved Passwords Become Invalid after Downgrade

New and Changed for Firmware Release 11.3(5)

Revision

New and Changed

Updated the topic to remove a duplicated sentence

Configure Voicemail

Rewrote the topic.

Configure Voicemail for An Extension

Updated the topic to add a reference link.

Configure the Message Waiting Indicator

Updated the topic to add new parameters

Parameters for Voicemail Server and Message Waiting

Added the task about how to enable the feature

Keep Focus on the Active Call

Updated the topic to add MIC Cert Refresh Status

View Download Status

Added the task about how to renew the MIC certificate

Renew the MIC Certificate

Added the topic for the feature MIC Certificate Renewal by SUDI Service

Parameters for MIC Certificate Renewal by SUDI Service

Added the topic to support STIR/SHAKEN

Spam Indication for Incoming Calls

Added the task for dialog-based shared line

Add Dialog-Based Shared Line Appearance

Added a new task to support single step migration of MPP phones to enterprise phone

Migrate Your Phone to Enterprise Phone Directly

New and Changed for Firmware Release 11.3(4)

Revision

New and Changed

Added a new topic for RTL language support

Setup for RTL Languages

Updated the existing topic with RTL language entries

Supported Languages for the Phone Display

Updated the existing topic with RTL language entries

Set Up Dictionaries and Fonts

Added the task about how to enable SSRC reset to avoid a call transfer error

Enable SSRC Reset for the New RTP and SRTP Sessions

Updated the topic to add the new parameter SSRC Reset on RE-INVITE

RTP Parameters

Updated the number of the DNS SRV records

SIP Proxy Redundancy

Added the task about how to disable or enable the Don't Fragment feature

Disable or Enable DF Bit

New and Changed for Firmware Release 11.3(3)

Revision

New and Changed

Updated the topic to add the new parameter Add Contacts to Directory Personal

Parameters for XSI Phone Service

Updated the parameters Port and User ID in the topic

Parameters for Set Up Presence

Added the topic on how to use the DNS SRV records for the BroadSoft XMPP

Use DNS SRV for XMPP

Added the topics for the Synchronization of Call Waiting and Anonymous Call Rejection feature

Enable Synchronization of Anonymous Call Rejection via XSI Service

Set Feature Activation Code for Anonymous Call Rejection

Enable Synchronization of Call Waiting via XSI Service

Set Feature Activation Code for Call Waiting

Added the task topic on how to display or hide the Unavailability menu text box of agent status on the phone

Display or Hide Unavailable Menu Text Box of Agent Status on the Phone

Added the task topic on how to configure softkeys for different types of calls history list

Enable Softkeys to Calls History List Menu

Updated the topic to add new parameters PRT HTTP Header and PRT HTTP Header Value

Parameters for Configure Problem Report Tool

Updated the topic to add the parameter Precondition Support and update the parameter SIP 100REL Enable

Parameters for SIP Settings on Extensions

Updated the topic for the Product information screen on the phone

Display the Phone Information Window

Added the topic on how to customize the product configuration version

Customize the Product Configuration Version

New and Changed for Firmware Release 11.3(2)

Revision

New and Changed

Added the tasks about the menu shortcuts of features on PLK and PSK

Menu Shortcuts Mapping on PLK and PSK

Add an Extended Feature to a Line Key

Configurable Features on Line Keys

Add a Menu Shortcut to a Programmable Softkey

Added the topics for the user authentication control feature

Control the Authentication Requirement to Access the Phone Menus

Parameters for User Authentication Control

Updated the topics about features on PLK and PSK with menu shortcuts

Enable the User to Configure Features on Line Keys

Parameters for Programmable Softkeys

Added the topics for the Feature Activation Code Synchronization feature

Enable Feature Activation Code Synchronization for Forward All Calls

Set Feature Activation Code for the Call Forward All Service

Added the topics introducing the SIP Proxy Redundancy enhancements

SIP Proxy Redundancy

SIP Proxy Failover

SIP Proxy Fallback

Updated the task context to support the SIP proxy redundancy enhancement

Configure the SIP Transport

Updated the description for the feature of Show Caller Name and Caller Number, message waiting indicator (MWI),

Telephony Features

Added the task about configuring the caller name and number display in incoming call alerts

Display Caller Number Instead of Unresolved Caller Name

Added the task about how to disable contact search in all directories

Disable Contact Search in All Directories

Added the task about how to disable the personal directory

Disable Personal Directory

Added the task about how to hide menu items on the phone screen

Hide a Menu Item from Being Displayed on the Phone Screen

Add the reference topic about the menu visibility function

Parameters for Menu Visibility

Added the task about how to configure the directory services on the phone web page

Configure Directory Services

Added the reference topic about the directory services

Parameters for Directory Services

Updated the reference topic to add the new parameters for the directory enhancement feature

Parameters for XSI Phone Service

Updated the reference topic for the directory enhancement feature

Feature Buttons and Softkeys

Added the reference topic about a troubleshooting case for the directory enhancement feature

Phone Doesn't Show Contacts

Updated the task to add more information about how to enable call forward setting on user tab

Enable Call Forward on User Tab

Added the reference topic about the parameters for call forward settings on user tab

Parameters for Enable Call Forward on User Tab

Updated the reference topic to add new features

Feature Buttons and Softkeys

Updated the topic to add Voicemail

Programmable Line Keys

Added the topic on how to configure the voicemail PLK on a line key

Configure the Voicemail PLK on a Line Key

Added the topic on how to the voicemail PLK on the phone

Configure the Voicemail PLK on the Phone

Added the reference topic for the string syntax used in the voicemail PLK feature

String Syntax for Voicemail PLK

Updated the topic to add the voicemail PLK feature

Enable the User to Configure Features on Line Keys

Updated the topic to add new features

Configurable Features on Line Keys

Updated the topic to add the new step for MWI

Select the Line Key LED Behavior

Updated the topic to add a table

Select the Line Key LED Behavior

Added the topics for troubleshooting voicemail PLK relevant issues

SIP Subscription Failure Message

Number of Voicemail Messages Doesn't Display

Unable to Place a Call with Speed Dial for Voicemail Messages

Failed to Sign Into a Voicemail Account

Voicemail PLK Options Don't Display on the Phone

Updated the topic to support the automatic RTP (Real-time Transport Protocol) transport selection

Set up a Secure Extension

Updated the Client DN, User Name, Password, and Auth Method parameters for LDAP directory

Parameters for LDAP Directory

Added the topic to show the logic of the LDAP directory access

Overview of LDAP Directory Access

Updated the firmware version (SWVER) format

Macro Expansion Variables

Macro Variables

Conditional Expressions

Updated the topic for the enhancement of the call park feature

Configure One-Button Call Park

Updated the topic to add prerequisites and updated the short description

Enable Hoteling on a Phone

Added the topic to describe the Flexible Seating feature of BroadWorks and how to enable it

Enable Flexible Seating on a Phone

Added the topic on how to enable EM for the user

Enable Extension Mobility on a Phone

Updated the topic to support the reverse name lookup against local contacts for BroadWorks server call logs

Enable Viewing BroadWorks XSI Call Logs on a Line

Added the task on how to configure StartTLS

Configure StartTLS

Updated the topic to add "StartTLS"

Enable Hostname Verification for SIP over TLS

Updated the topic to add the new parameter of the feature

Configure the Cipher List

Updated the topic for "StartTLS"

Parameters for LDAP Directory

Updated the topic for "StartTLS"

XML and TR-069 Parameter Comparison

Updated the topic to support the reverse name lookup

Enable Reverse Name Lookup

Updated the topic to add the new parameter of the feature

Parameters for Call Center Agent Setup

Updated the description of Agent Sign-in and Sign-out for the feature

Configurable Features on Line Keys

Added the task for the ACD feature sync

Restore the ACD Status

New and Changed for Firmware Release 11.3(1)

Revision

New and Changed

Added a new task to support the feature Auto Provisioning with Short Activation Code.

Enable Auto Provisioning with Short Activation Code

Added topics to support HTTP provisioning with DNS servers

DNS SRV for HTTP Provisioning

Add tasks to support MPP OS Hardening

Enable the Firewall

Configure Your Firewall with Additional Options

Added a new task about how to configure a cipher list

Configure the Cipher List

Added a task and the relevant parameters to support client-initiated mode for media plane security negotiations

Enable Client-Initiated mode for Media Plan Security Negotiations

Added a task about how to enable hostname verification for a line that uses SIP over TLS

Enable Hostname Verification for SIP over TLS

Added a task to support One-Button Call Park.

Configure One-Button Call Park

Added a task and the parameter about multicast paging

Configure Multicast Paging

Parameters for Multiple Paging Group

Added a task and the relevant parameters to support the remote SDK feature

Set Up a Phone for Remote SDK

WebSocket API Parameters

Add Task for configuring a programmable softkey (PSK) with DTMF support.

Configure a PSK with DTMF Support

Added a task about how to enable call statistics report in SIP BYE messages

Enable End-of-Call Statistics Reports in SIP Messages

Added a task to support the new feature VQM SIP Publish Message New Fields

Configure Voice Quality Reporting

Added new topics to support the SIP Session ID feature

SIP Session ID

Enable SIP Session ID

Session ID Parameters

Added a topics to support Line Key LED Behavior Customization.

Select the Line Key LED Behavior

Added description for the new field RTP Before ACK

RTP Parameters

Updated the task on how to configure the SDP Payload Types

Configure the SDP Payload Types

Added a task to support OPUS Codec Narrowband.

Set Up Your Phone to Use OPUS Codec Narrowband

New and Changed for Firmware Release 11.2(3)

Revisions

New and Changed Sections

Added Catalan to the supported language list Supported Languages for the Phone Display
Updated the --key keyword details and added a note about RFC 8188-based encryption.

Report Current Phone Configuration to the Provisioning Server

Added new topics to support audio compliance

standards: ETSI and TIA

Specify Audio Compliance Standard

Added a new task on how to enable early media support

Enble _Early-Media Support

Added topics replacing the "Set up Profile Account" topic to support the enhancements in profile authentication

Profile Authentication

Specify the Profile Authentication Type

Added new fields and topics to support the feature of DND and call forward status sync

DND and Call Forward Status Sync

Enable Feature Key Sync

Enable Call Forward Status Sync via XSI Service,

Enable DND Status Sync via XSI Service

XSI Line Service

Added a new topic replacing the existing Busy Lamp Field Configuration on a Monitoring Phone.

Phone Configuration for Monitoring Other Phones

Added a new task on how to phone users to configure speed dial and monitor a coworker's line.

Enable Users to Configure Features on Line Keys

Added a new topic about including a device identifier in uploaded syslog messages.

Include a Device Identifier in Uploaded Syslog Messages

Added new fields and a new task on how to remotely report phone problems.

Report a Phone Problem Remotely

PRT Status

Added the Syslog Identifier field.

Optional Network Configuration

Replaced the Profile Account Enable parameter with the Profile Authentication Type field

Updated the description of the Profile Rule parameter.

Configuration Profile

Updated Report Rule and added new parameters: Report to Server, periodic Upload to Server, and Upload Delay on Local Change.

Upload Cofiguration Options

Updated the description for the Extension field.

Line Key

Updated the description of the First Name Filter and Last Name Filter fields.

LDAP Directory Paramters

Example XML parameter configuration is added for the Line Enable parameter.

Voice>Ext(n)>General

Added a topic of Cisco Headset 500 Series customization

Cisco Headset 500 Series Customization

,

New and Changed for Firmware Release 11.2(1)

Revisions

New or Changed Sections

Updated the topics to support LCD screen does not honor "ro" and "na" attribute

Enable User Access to the Phone Interface Menus

System Configuration

Added a new topic to support NAPTR

Configure the SIP Transport

Updated the topics to support NAPTR

Telephony Features for Cisco IP Phone

SIP Settings

Added a new topic to support SIP privacy header

Configure a Privacy Header

Updated the topic to support SIP privacy header

SIP Settings

Added a new topic to support blocking of SIP message from a non-proxy device

Block Non-Proxy SIP Messages to a Phone

Updated the topic to support blocking of SIP message from a non-proxy device

System Configuration

Added a new topic to support Peer Firmware Sharing

Peer Firmware Sharing

Enable Peer Firmware Sharing

Updated the topic to support Peer Firmware Sharing

Telephone Features for Cisco IP Phone

Firmware Upgrade

Updated the topic to support profile account

Configuration Profile

Added new topic to support call silence

Silence an Incoming Call with Ignore Soft Key

Updated the topics to support call silence

Programmable Softkeys

Telephone Features for Cisco IP Phone

Added new topics to support XSI BroadWorks Anywhere

Move an Active Call from a Phone to Other

Phones(Locations)

XSI Line Service

Added new topics to support XSI caller ID blocking

Sync the Block Caller ID Feature with the Phone and the BroadWords XSI Server

XSI Line Service

Added new topics to support XSI call logs

EnableViewing BroadWorks XSI Call Logs on a Line

Updated the topics to support XSI call logs

XSI Phone Service

Telephony Features for Cisco IP Phone

Updated the topic to support screen saver type "lock" removal

Configure the Screen Saver with the PhoneWeb Page

New and Changed for Firmware Release 11.1(2)

Feature

New or Changed Sections

Control the Look Up of Caller Names for Incoming and Outgoing Calls

Reverse Name Lookup for Incoming and Outgoing Calls

Enable and Disable Reverse Name Lookup

Cisco Headset 531 and Cisco Headset 532

Important Headset Safety Information

Third Party Headsets

Headset Configuration on Your Phone

Make Emergency Calls

Emergency Call Support Background

Configure a Phone to Make Emergency Calls

217

E911 Geolocation Configuration

An Emergency Call Doesn't Connect to Emergency Services

LDAP over TLS (LDAPS).

Configure LDAP over TLS

DHCP VLAN options.

Set Up DHCP VLAN Option from Phone Web Page

VLAN Settings

Network Configuration Fields

HTTPS support for XSI Services.

XSI Phone Service

Phone Cannot Access BroadSoft Directory for XSI

New and Changed for Firmware Release 11.1(1)

Feature

New or Changed Sections

Asian Language Support

Phone Display Language

Phone Display Problems

The Font is Too Small or Has Unusual Characters

Phone Screen Displays Boxes Instead of Asian

Characters

Phone Locale is Not Displayed

Softkey Labels are Truncated

Call Center Support

Set Up a Call Center Agent Phone

ACD Call Information Missing

ACD Settings

Phone Doesn't Show ACD Softkeys

Call Recording

Enable Remote Call Recording with SIP REC

Enable Remote Call Recording with SIP INFO

Call Doesn't Record

Factory Reset Button in the Phone Web Page

Factory Reset the Phone with the Web UI Button

Factory Reset

IPv6 Support

Network Configuration Fields

IPv6 Information

Network Settings

IPv6 Settings

Presence

Set Up a Phone for Presence

Broadsoft XMPP

Phone Presence Message: Disconnected from Server

Presence Status Doesn't Work

New and Changed Features for Firmware Release 11.0(1)

Revision

Updated Section

Added MOS enhancement

MOS-LQ and MOS-CQ values in Line Call Status

Added how to confgure missed call indication on the Configuration Utility Page

Supplementary Services

Configure Missed Call Indication with the Configuration Utility

Added factory reset and pinging in phone web page with a specific URL

Factory Reset the Phone from Phone Web Page

Identify Phone Issues with a URL in the Phone Web Page

Added information on a star code is added to Conference hard key from the phone web page

Enable Conference Button with a Star Code

Add background/wallpaper settings with in Cisco IP Phone with options, "default" and "logo". Logo can be added as phone background

Change Wallpaper from the Phone

Logo can be added as boot display

Add a Logo as the Boot Display