Table Of Contents
Installing Firmware Release 8.4(3) for SCCP
Firmware Installation Procedure for SCCP
Installing Firmware Release 8.4(3) for SIP
Firmware Installation Procedure for SIP
Installing Firmware Release for the Cisco Unified IP Phone Expansion Module
Cisco Unified IP Phone Expansion Module 7916 and Cisco Unified IP Phone Expansion Module 7915
Cisco Unified IP Phone Expansion Module 7914
Obtaining Documentation and Submitting a Service Request
Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G and 7942G Release Notes for Firmware Release 8.4(3) (SCCP and SIP)
January 13, 2009Use these release notes with a Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G or 7942G running SCCP or SIP firmware release 8.4(3).
The SCCP version of firmware release 8.4(3) is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager releases 5.1, 4.3, 4.2, and 4.1.
The SIP version of firmware release 8.4(3) is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager release 5.1.
Note SIP firmware release 8.4(3) is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager release 7.0. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.
Contents
These release notes provide the following information. You might need to notify your users about some of the information provided in this document.
•Obtaining Documentation and Submitting a Service Request
Related Documentation
Cisco Unified IP Phone Documentation
Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
Cisco Unified Communications Manager Documentation
Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Unified Communications Manager Business Edition Documentation
Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html
Installation Notes
This section contains these topics:
•Installing Firmware Release 8.4(3) for SCCP
•Installing Firmware Release 8.4(3) for SIP
•Installing Firmware Release for the Cisco Unified IP Phone Expansion Module
Installing Firmware Release 8.4(3) for SCCP
This section describes how to install firmware release 8.4(3) for SCCP.
Firmware Installation Procedure for SCCP
Before using the Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, or 7942G with Cisco Unified CallManager release 4.1 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
To download and install the firmware, follow these steps:
Procedure
Step 1 Go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Log in to the Tools and Resources Download page.
Step 3 Choose the IP Telephony folder by clicking +.
Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.
Step 5 Choose your phone type.
Step 6 Choose either Session Initiation Protocol (SIP) Software or Skinny Client Control Protocol (SCCP) Software.
Step 7 Choose 8.4(3) under the Latest Releases folder.
Step 8 To download the firmware for Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, or 7942G click one of the following hyperlinks and follow the prompts:
•For Cisco Unified CallManager 4.3, 4.2, and 4.1:
Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-4-3.exeCisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sccp.8-4-3.exeCisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sccp.8-4-3.exe•For Cisco Unified CallManager 5.1 and later:
Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-4-3.cop.sgnCisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sccp.8-4-3.cop.sgnCisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sccp.8-4-3.cop.sgnStep 9 Double-click one of the downloadable files in Step 8, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:
•Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-4-3-readme.html•Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sccp.8-4-3-readme.html•Cisco Unified IP Phone 7962 and 7942G:
cmterm-7942_7962-sccp.8-4-3-readme.htmlStep 10 Follow the instructions in the Readme file to install the firmware.
Installing Firmware Release 8.4(3) for SIP
This section describes how to install firmware release 8.4(3) for SIP. The SIP version is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager release 5.1.
Firmware Installation Procedure for SIP
Before using the Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G or 7942G with Cisco Unified CallManager 5.1 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
To download and install the firmware, follow these steps:
Procedure
Step 1 Go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Choose the IP Telephony folder by clicking +.
Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series.
Step 4 Choose your phone type.
Step 5 Choose either Session Initiation Protocol (SIP) or Skinny Client Control Protocol (SCCP).
Step 6 Choose 8.4(3) under the Latest Releases folder.
Step 7 Double-click the following hyperlink, and follow the prompts to download the appropriate firmware for the phone model:
•Cisco Unified IP Phone 7975G:
cmterm-7975-sip.8-4-3.cop.sgn•Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sip.8-4-3.cop.sgn•Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sip.8-4-3.cop.sgnStep 8 Double-click one of the downloadable files in Step 7, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:
•Cisco Unified IP Phone 7975G:
cmterm-7975-sip.8-4-3-readme.html•Cisco Unified IP Phone 7965G and 7945G:
cmterm-7945_7965-sip.8-4-3-readme.html•Cisco Unified IP Phone 7962G and 7942G:
cmterm-7942_7962-sip.8-4-3-readme.htmlStep 9 Follow the instructions in the Readme file to install the firmware.
Installing Firmware Release for the Cisco Unified IP Phone Expansion Module
This section describes how to install a firmware release for the Cisco Unified IP Phone Expansion Module 7916, 7915, or 7914.
Cisco Unified IP Phone Expansion Module 7916 and Cisco Unified IP Phone Expansion Module 7915
Before you use the Cisco Unified IP Phone Expansion Module 7916 or Cisco Unified IP Phone Expansion Module 7915, you must load the expansion module with firmware release B016-1-0-3 before using the phone to support relevant 8.4(3) features on your expansion module.
Note The Cisco Unified IP Phones 7975G, 7965G, and 7962G support the Cisco Unified IP Phone Expansion Module 7915 and Cisco Unified IP Phone Expansion Module 7916. You can add a maximum of two expansion modules to these phones.
Note The Cisco Unified IP Phone Expansion Module 7916 and 7915 only support SIP devices in Cisco Unified Communications Manager release 7.0(1).
To download and install the firmware, follow these steps:
Procedure
Step 1 Go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Choose the IP Telephony folder by clicking +.
Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series.
Step 4 Choose your expansion module type.
Step 5 Choose 1.0(3) under the Latest Releases folder.
Step 6 To download the firmware for Cisco Unified IP Phone Expansion Module 7915 or Cisco Unified IP Phone Expansion Module 7916, click one of the following hyperlinks and follow the prompts:
For Cisco Unified Communications Manager 7.0, 6.1 and 5.1:
•cmterm-7915.1-0-3.cop.sgn
•cmterm-7916.1-0-3.cop.sgn
For Cisco Unified CallManager 4.3 and 4.2:
•cmterm-7915.1-0-3.exe
•cmterm-7916.1-0-3.exe
Step 7 Double-click one of the downloadable files in Step 6, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:
cmterm-7915_7916.1-0-3-readme.html
Cisco Unified IP Phone Expansion Module 7914
If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000400 before using the phone to support relevant 8.4(3) features on your expansion module.
Note The Cisco Unified IP Phones 7975G, 7965G, and 7962G support the Cisco Unified IP Phone Expansion Module 7914. You can add a maximum of two Expansion Modules to these phones.
Note The filename for Cisco Unified IP Phone Expansion Module 7914 uses SCCP, however, it supports both SCCP and SIP. This applies to phones using Cisco Unified Communications Manager 7.0.
To download and install the firmware, follow these steps:
Procedure
Step 1 Go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Choose the IP Telephony folder by clicking +.
Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series > Cisco Unified IP Phone Expansion Module 7914 > Skinny Client Control Protocol (SCCP) Software.
Step 4 Choose 5.0(4) under the Latest Releases folder.
Step 5 To download the firmware for Cisco Unified IP Phone Expansion Module 7914, click one of the following hyperlinks and follow the prompts:
•For Cisco Unified CallManager 4.3 and earlier:
cmterm-7914-sccp.5-0-4.exe
•For Cisco Unified CallManager 5.1 and later:
cmterm-7914-sccp.5-0-4.cop.sgn
Step 6 Double-click one of the downloadable files in Step 5, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:
cmterm-7914-sccp.5-0-4-readme.html
Important Notes
The initial startup time for Cisco Unified IP Phones in the 8.4(3) firmware will be slightly longer than with previous releases. As more features are introduced with the 8.4(3) firmware, more time is needed to initialize the internal processes. This increase in startup time is only applicable to power cycles and resets of the phone.
Caveats
This section contains these topics:
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
•All severity level 1 or 2 bugs.
•Significant severity level 3 bugs.
You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
•Internet connection
•Web browser
•Cisco.com user ID and password
To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.
Step 2 Log on with your Cisco.com user ID and password.
Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.
Open Caveats
This section contains these topics:
Open SCCP Caveats
Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SCCP version of firmware release 8.4(3).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Open SCCP and SIP Caveats
Table 2 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.4(3).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Open SIP Caveats
Table 3 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SIP version of firmware release 8.4(3).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 3 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Resolved Caveats
This section contains these topics:
•Resolved SCCP and SIP Caveats
Resolved SCCP Caveats
There are no resolved SCCP caveats for firmware release 8.4(3).
Resolved SCCP and SIP Caveats
Table 4 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.4(3).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Resolved SIP Caveats
Table 5 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SIP versions of firmware release 8.4(3).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 5 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
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