Table Of Contents
Cisco Unified IP Phone Release Notes for Firmware Release 9.2(3) (SCCP and SIP)
Installing Firmware Release 9.2(3) for SCCP
Firmware Upgrade Issues for SCCP
Firmware Installation Procedure for SCCP
Installing Firmware Release 9.2(3) for SIP
Firmware Upgrade Issues for SIP
Firmware Installation Procedure for SIP
Installing Firmware for the Cisco Unified IP Phone Expansion Module
Installing the Cisco Unified IP Phone Expansion Module 7914
Installing the Cisco Unified IP Phones 7916 and 7915
Obtaining Documentation and Submitting a Service Request
Cisco Unified IP Phone Release Notes for Firmware Release 9.2(3) (SCCP and SIP)
Publi sh ed: December 2, 2011The information in these release notes applies to the Cisco Unified IP Phones 7975G, 7965G, 7962G, 7945G, and 7942G.
Use these release notes with a Cisco Unified IP Phone running SCCP or SIP Firmware Release 9.2(3). Table 1 lists the Cisco Unified Communications Manager release and protocol compatibility for the Cisco Unified IP Phones.
Note SIP Firmware Release 9.2(3) is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager Release 8.6(1). Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.
Contents
These release notes provide the following information. You might need to notify your users about some of the information provided in this document.
•Obtaining Documentation and Submitting a Service Request
Related Documentation
This section provides links to related documentation.
Cisco Unified IP Phone Documentation
Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
Cisco Unified Communications Manager Documentation
Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Unified Communications Manager Business Edition 5000 Documentation
Refer to the Cisco Unified Communications Manager Business Edition 5000 Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager Business Edition 5000 release. Navigate from the following URLs:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html
New and Changed Information
This section contains the following topic:
Headset Side Tone Control
The Headset Side Tone Control feature allows administrators to configure the side tone level for a user's headset.
Note This feature is for analog headset only. It does not apply to Bluetooth headsets or wireless headsets that control the side tone by their own DSP.
This feature is configured on the Cisco Unified Communications Manager Administration control page and it offers four different side tone levels—High, Normal, Low, and Off.
This feature is supported on the following Cisco Unified IP Phones (SIP and SCCP):
•Cisco Unified IP Phone 7975G
•Cisco Unified IP Phone 7965G
•Cisco Unified IP Phone 7962G
•Cisco Unified IP Phone 7945G
•Cisco Unified IP Phone 7942G
Installation Notes
This section contains these topics:
•Installing Firmware Release 9.2(3) for SCCP
•Installing Firmware Release 9.2(3) for SIP
•Installing Firmware for the Cisco Unified IP Phone Expansion Module
Installing Firmware Release 9.2(3) for SCCP
This section describes how to install Firmware Release 9.2(3) for SCCP, and includes these topics:
•Firmware Upgrade Issues for SCCP
•Firmware Installation Procedure for SCCP
Firmware Upgrade Issues for SCCP
Note For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to Version 9.2(3) or later, you must first upgrade your firmware to an intermediate Version (8.3(3) to 8.5(2)) and then upgrade to 9.2(3).
Note This section applies to the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, 7962G, 7961G-GE, 7961G, 7945G, 7942G, 7941G-GE, 7941G, 7931G, 7911G, and 7906G.
The following upgrade issues apply:
•If you are currently running firmware earlier than 6.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you must first install an intervening 7.0(x) load to prevent upgrade failure. Cisco recommends using the most recent 7.0(3) load as the intervening load to avoid lengthy upgrade times.
•If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you can do so directly. However, expect the upgrade to take twice as long as usual.
•Device packs are required to enable IP Phones in the Cisco Unified Communications Manager database. For Cisco Unified CallManager 4.2 and earlier, these device packs are required. For Cisco Unified CallManager 4.3 and Cisco Unified Communications Manager 6.0 and later, you must run the device pack and reboot the Cisco Unified Communications Manager server.
To access the device packs, follow these steps:
Procedure
Step 1 Go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Log in to the Tools and Resources Download Software page.
Step 3 Choose the IP Telephony folder by clicking +.
Step 4 Choose Call Control > Cisco Unified Communications Manager (CallManager).
Step 5 Choose your Cisco Unified Communications Manager version.
Step 6 Choose Cisco Unified Communications Manager > CallManager Device Packages.
Step 7 Choose the device package.
Firmware Installation Procedure for SCCP
Before using the Cisco Unified IP Phone with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
Before You Begin
If you are upgrading from an earlier firmware version, see the Firmware Upgrade Issues for SCCP.
To download and install the firmware, follow these steps:
Procedure
Step 1 Go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Log in to the Tools and Resources Download Software page.
Step 3 Choose the IP Telephony folder by clicking +.
Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.
Step 5 Choose your phone type.
Step 6 Choose Skinny Client Control Protocol (SCCP) Software.
Step 7 Choose 9.2(3) under the Latest Releases folder.
Step 8 To download the SCCP firmware for the Cisco Unified IP Phone, click the Download Now or Add to cart button and follow the prompts:
•For Cisco Unified CallManager 4.2 and earlier (firmware files only):
cmterm-7975-sccp.9-2-3.zip
cmterm-7970_7971-sccp.9-2-3.zip
cmterm-7945_7965-sccp.9-2-3.zip
cmterm-7942_7962-sccp.9-2-3.zip
cmterm-7941_7961-sccp.9-2-3.zip
cmterm-7911_7906-sccp.9-2-3.zip
•For Cisco Unified CallManager 4.3:
cmterm-7975-sccp.9-2-3.exe
cmterm-7970_7971-sccp.9-2-3.exe
cmterm-7945_7965-sccp.9-2-3.exe
cmterm-7942_7962-sccp.9-2-3.exe
cmterm-7941_7961-sccp.9-2-3.exe
cmterm-7911_7906-sccp.9-2-3.exe
•For Cisco Unified CallManager 5.0(4) and later:
cmterm-7975-sccp.9-2-3.cop.sgn
cmterm-7970_7971-sccp.9-2-3.cop.sgn
cmterm-7945_7965-sccp.9-2-3.cop.sgn
cmterm-7942_7962-sccp.9-2-3.cop.sgn
cmterm-7941_7961-sccp.9-2-3.cop.sgn
cmterm-7911_7906-sccp.9-2-3.cop.sgn
•For Cisco Unified Communications Manager 6.0 and later:
cmterm-7931-sccp.9-2-3.cop.sgn
Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 9 Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:
cmterm-7975-sccp.9-2-3-readme.html
cmterm-7970_7971-sccp.9-2-3-readme.html
cmterm-7945_7965-sccp.9-2-3-readme.html
cmterm-7942_7962-sccp.9-2-3-readme.html
cmterm-7941_7961-sccp.9-2-3-readme.html
cmterm-7911_7906-sccp.9-2-3-readme.html
cmterm-7931-sccp.9-2-3-readme.html
Step 10 Follow the instructions in the readme file to install the firmware.
Installing Firmware Release 9.2(3) for SIP
This section describes how to install Firmware Release 9.2(3) for SIP, and includes these topics:
•Firmware Upgrade Issues for SIP
•Firmware Installation Procedure for SIP
Firmware Upgrade Issues for SIP
Note For all SIP firmware upgrades from firmware release versions earlier than 8.3(3) to Version 9.2(3) or later, you must first upgrade your firmware to an intermediate Version (8.3(3) to 8.5(2)) and then upgrade to 9.2(3).
The following upgrade issues apply:
•If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), be aware that upgrading will take up to twice as long to complete as usual.
•Device packs are required to enable IP Phones in the Cisco Unified Communications Manager database. For Cisco Unified CallManager 4.2 and earlier, these device packs are required. For Cisco Unified CallManager 4.3 and Cisco Unified Communications Manager 6.0 and later, you must run the device pack and reboot the Cisco Unified Communications Manager server.
To access the device packs, follow these steps:
Procedure
Step 1 Go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Log in to the Tools and Resources Download Software page.
Step 3 Choose the IP Telephony folder by clicking +.
Step 4 Choose Call Control > Cisco Unified Communications Manager (CallManager).
Step 5 Choose your Cisco Unified Communications Manager version.
Step 6 Choose Cisco Unified Communications Manager > CallManager Device Packages.
Step 7 Choose the device package.
Firmware Installation Procedure for SIP
Before using the Cisco Unified IP Phone with Cisco Unified CallManager 5.0 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
To download and install the firmware, follow these steps:
Procedure
Step 1 Go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Log in to the Tools and Resources Download page.
Step 3 Choose the IP Telephony folder by clicking +.
Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.
Step 5 Choose your phone type.
Step 6 Choose Session Initiation Protocol (SIP) Software.
Step 7 Choose 9.2(3) under the Latest Releases folder.
Step 8 To download the SIP firmware for the Cisco Unified IP Phone, click the Download Now or Add to cart button and follow the prompts:
•For Cisco Unified CallManager 5.0 and later (firmware files only):
cmterm-7975-sip.9-2-3.zip
cmterm-7970_7971-sip.9-2-3.zip
cmterm-7945_7965-sip.9-2-3.zip
cmterm-7942_7962-sip.9-2-3.zip
cmterm-7941_7961-sip.9-2-3.zip
cmterm-7911_7906-sip.9-2-3.zip
•For Cisco Unified CallManager 5.0(4) and later:
cmterm-7975-sip.9-2-3.cop.sgn
cmterm-7970_7971-sip.9-2-3.cop.sgn
cmterm-7945_7965-sip.9-2-3.cop.sgn
cmterm-7942_7962-sip.9-2-3.cop.sgn
cmterm-7941_7961-sip.9-2-3.cop.sgn
cmterm-7911_7906-sip.9-2-3.cop.sgn
Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 9 Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:
cmterm-7975-sip.9-2-3-readme.html
cmterm-7970_7971-sip.9-2-3-readme.html
cmterm-7945_7965-sip.9-2-3-readme.html
cmterm-7942_7962-sip.9-2-3-readme.html
cmterm-7911_7906-sip.9-2-3-readme.html
cmterm-7931-sip.9-2-3-readme.html
Step 10 Follow the instructions in the readme file to install the firmware.
Installing Firmware for the Cisco Unified IP Phone Expansion Module
This section contains these topics:
•Installing the Cisco Unified IP Phone Expansion Module 7914
•Installing the Cisco Unified IP Phones 7916 and 7915
Installing the Cisco Unified IP Phone Expansion Module 7914
This section describes how to install Firmware Release 9.2(3), and includes these topics:
•Firmware Upgrade Issues for the Cisco Unified IP Phone Expansion Module 7914
•Firmware Installation Procedure for the Cisco Unified IP Phone Expansion Module 7914
Firmware Upgrade Issues for the Cisco Unified IP Phone Expansion Module 7914
•The following Cisco Unified IP Phones do not support the Cisco Unified IP Phone Expansion Modules 7914: 7945G, 7942G, 7941G/G-GE, 7931G, 7911G, and 7906G.
•You can add a maximum of two Expansion Modules to the Cisco Unified IP Phones 7975G, 7971G, 7970G, 7965G, 7962G, 7961G-GE, and 7961G.
•The filename for Cisco Unified IP Phone Expansion Module 7914 uses SCCP; however, it supports both SCCP and SIP. This applies to IP Phones using Cisco Unified Communications Manager 7.0.
•If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to Firmware Release S00105000400 before using the phone to support relevant 9.2(3) features on your expansion module.
Firmware Installation Procedure for the Cisco Unified IP Phone Expansion Module 7914
To download and install the firmware, follow these steps:
Procedure
Step 1 Go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Log in to the Tools and Resources Download page.
Step 3 Choose the IP Telephony folder by clicking +.
Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.
Step 5 Choose Cisco Unified IP Phone Expansion Module 7914.
Step 6 Choose Skinny Client Control Protocol (SCCP) Software.
Step 7 Choose 5.0(4) under the Latest Releases folder.
Step 8 To download the firmware for Cisco Unified IP Phone Expansion Module 7914, click the Download Now or Add to cart button and follow the prompts:
•For Cisco Unified Communications Manager 4.3 and earlier:
cmterm-7914-sccp.5-0-4.exe
•For Cisco Unified Communications Manager 5.0(1), 5.0(2), and 5.0(3):
cmterm-7914-sccp.5-0-4.cop
•For Cisco Unified Communications Manager 5.0(4) and later:
cmterm-7914-sccp.5-0-4.cop.sgn
Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 9 Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:
cmterm-7914-sccp.5-0-4.readme.html
Installing the Cisco Unified IP Phones 7916 and 7915
This section describes how to install Firmware Release 9.2(3) and includes these topics:
•Firmware Upgrade Issues for the Cisco Unified IP Phones 7916 and 7915
•Firmware Installation Procedure for the Cisco Unified IP Phones 7916 and 7915
Firmware Upgrade Issues for the Cisco Unified IP Phones 7916 and 7915
•Before you use the Cisco Unified IP Phone 7916, you must load the expansion module with Firmware Release B016-1-0-4-2 and for Cisco Unified IP Phone 7915, you must load the expansion module with Firmware Release B015-1-0-4-2 before using the phone to support relevant 9.2(3) features on your expansion module.
•The Cisco Unified IP Phones 7975G, 7965G, and 7962G support the Cisco Unified IP Phone 7915 and Cisco Unified IP Phone 7916. You can add a maximum of two expansion modules to these phones.
Firmware Installation Procedure for the Cisco Unified IP Phones 7916 and 7915
To download and install the firmware, follow these steps:
Procedure
Step 1 Go to the following URL:
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2 Choose the IP Telephony folder by clicking +.
Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series.
Step 4 Choose Cisco Unified IP Expansion Module 7916 or Cisco Unified IP Expansion Module 7915.
Step 5 Choose 1.0(4) under the Latest Releases folder.
Step 6 To download the SIP firmware for the Cisco Unified IP Phone, click the Download Now or Add to cart button and follow the prompts:
For Cisco Unified CallManager 4.3 and 4.2 (SCCP firmware files only):
•cmterm-7915.1-0-4.zip
•cmterm-7916.1-0-4.zip
For Cisco Unified Communications Manager 5.1 and later:
•cmterm-7915.1-0-4.cop.sgn
•cmterm-7916.1-0-4.cop.sgn
For Cisco Unified CallManager 4.3 and 4.2 (SCCP only):
•cmterm-7915.1-0-4.exe
•cmterm-7916.1-0-4.exe
Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 7 Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:
cmterm-7915_7916.1-0-4-readme.html
Caveats
This section contains these topics:
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
•All severity level 1 or 2 bugs
•Significant severity level 3 bugs
You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
•Internet connection
•Web browser
•Cisco.com user ID and password
To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.
Step 2 Log in with your Cisco.com user ID and password.
Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.
Open Caveats
Table 2 lists severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using Firmware Release 9.2(3).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Resolved Caveats
Table 3 lists severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phones 7900 series using Firmware Release 9.2(3).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 3 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
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