Cisco Unified Contact Center Express Report Developer Guide, Release 11.6(1)

Change History

This table lists changes made to this guide. Most recent changes appear at the top.

Change	See	Date
Initial Release of Document for Release 11.6(1)		August 2017

About This Guide

The Cisco Unified Contact Center Express Report Developer Guide describes how database records are written for various call, chat, and email scenarios in Cisco Unified Contact Center Express (Unified CCX). It describes how to create custom reports on a Standalone Cisco Unified Intelligence Center.

Audience

This document is intended for Unified CCX users who use Standalone Unified Intelligence Center to create custom reports.

Conventions

This manual uses the following conventions.

Convention	Description
boldface font	Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example: Choose Edit > Find Click Finish.
italic font	Italic font is used to indicate the following: To introduce a new term. Example: A skill group is a collection of agents who share similar skills. For emphasis. Example: Do not use the numerical naming convention. An argument for which you must supply values. Example: IF (condition, true-value, false-value) A book title. Example: See the Cisco Unified Contact Center Express Installation Guide.
window font	Window font, such as Courier, is used for the following: Text as it appears in code or information that the system displays. Example: `<html><title> Cisco Systems,Inc. </title></html>` File names. Example: tserver.properties. Directory paths. Example: C:\Program Files\Adobe
string	Nonquoted sets of characters (strings) appear in regular font. Do not use quotation marks around a string or the string will include the quotation marks.
[ ]	Optional elements appear in square brackets.
{ x \| y \| z }	Alternative keywords are grouped in braces and separated by vertical bars.
[ x \| y \| z ]	Optional alternative keywords are grouped in brackets and separated by vertical bars.
< >	Angle brackets are used to indicate the following: For arguments where the context does not allow italic, such as ASCII output. A character string that the user enters but that does not appear on the window such as a password.
^	The key labeled Control is represented in screen displays by the symbol ^. For example, the screen instruction to hold down the Control key while you press the D key appears as ^D.

Related Documents

Document or Resource	Link
Cisco Unified Contact Center Express Documentation Guide	https://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_documentation_roadmaps_list.html
cisco.com site for Cisco Unified CCX documentation	https://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html
cisco.com site for Cisco Unified Intelligence Center documentation	https://www.cisco.com/en/US/products/ps9755/tsd_products_support_series_home.html
cisco.com site for Cisco Finesse documentation	https://www.cisco.com/en/US/products/ps11324/tsd_products_support_series_home.html
cisco.com site for Cisco SocialMiner documentation	https://www.cisco.com/c/en/us/support/customer-collaboration/socialminer/tsd-products-support-series-home.html
cisco.com site for Cisco Mediasense documentation	https://www.cisco.com/c/en/us/support/customer-collaboration/mediasense/tsd-products-support-series-home.html
cisco.com site for Cisco Unified CCX Virtualization Information	https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-unified-contact-center-express.html
cisco.com site for Cisco Unified CCX Compatibility Information	https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html

Documentation and Support

To download documentation, submit a service request, and find additional information, see What's New in Cisco Product Documentation at https://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.

You can also subscribe to the What's New in Cisco Product Documentation RSS feed to deliver updates directly to an RSS reader on your desktop. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.

Documentation Feedback

To provide your feedback for this document, send an email to:

contactcenterproducts_docfeedback@cisco.com

Bias-Free Language

Book Title

Cisco Unified Contact Center Express Report Developer Guide, Release 11.6(1)

Chapter Title

Preface

Results

Chapter: Preface