- Preface
- Introduction
- CTI OS Client Interface Library Architecture
- CIL Coding Conventions
- Building Your Custom CTI Application
- CTI OS ActiveX Controls
- Event Interfaces and Events
- CtiOs Object
- Session Object
- Agent Object
- Call Object
- SkillGroup Object
- Helper Classes
- SilentMonitorManager Object
- CTI OS Keywords and Enumerated Types
- CTI OS Logging
Preface
- Change History
- About This Guide
- Audience
- Organization
- Related Documentation
- Documentation and Support
- Field Alerts and Field Notices
- Documentation Feedback
- Conventions
Change History
This table lists changes made to this guide. The newest changes are at the top of the table.
| Change | Date |
|---|---|
| Various minor updates to reflect the current release. | Initial release of document for 10.0(1). |
About This Guide
This manual provides a brief overview of the Cisco Customer Telephony Integration Object Server (CTI OS) product, introduces programmers to developing CTI enabled applications with CTI OS, and describes the syntax and usage for CTI OS methods and events.
Audience
This manual is for system integrators and programmers who want to use CTI OS to integrate CTI applications with the Cisco Contact Center software.
Organization
The manual is divided into the following chapters.
Chapter |
Description |
|---|---|
Provides an overview of CTI and the CTI OS Client Interface. |
|
Discusses CTI OS architecture. |
|
Explains how to build an application using the CTI OS libraries. |
|
Discusses how to build your custom CTI application to use the CTI OS Client Interface Library. |
|
Describes the CTI OS softphone controls and explains how to use them in a VB or COM container. |
|
Describes the CTI OS event interfaces. |
|
Discusses features common to all CTI OS objects derived from CtiOsObject. |
|
Describes the methods associated with the CTI OS Session object. |
|
Describes the methods associated with the CTI OS Agent object. |
|
Describes the methods associated with the CTI OS Call object. |
|
Describes the methods associated with the CTI OS SkillGroup object. |
|
Describes the methods associated with the CTI OS Arguments classes. |
|
Describes the methods associated with the CTI OS Silent Monitor Manager object. |
|
Discusses CTI OS keywords and enumerated types. |
|
Discusses a few issues related to CTI OS logging. |
|
Describes the migration steps and the new parameters required to build the application. |
Related Documentation
Documentation for Cisco Unified ICM/Unified Contact Center Enterprise & Hosted (Unifed ICM/CCE/CCH), as well as related documentation, is accessible from Cisco.com at
http://www.cisco.com/cisco/web/psa/default.html?mode=prod.
- Related documentation includes the documentation sets for Cisco CTI Object Server (CTI OS), Cisco Agent Desktop (CAD), Cisco Agent Desktop - Browser Edition (CAD-BE), Cisco Unified Contact Center Management Portal, Cisco Unified Customer Voice Portal (Unified CVP), Cisco Unified IP IVR, Cisco Support Tools, and Cisco Remote Monitoring Suite (RMS).
- For documentation for these Cisco Unified Contact Center Products, go to
- http://www.cisco.com/cisco/web/psa/default.html?mode=prod
- click on Voice and Unified Communications, then click on Cisco Unified Contact Center Products or Cisco Unified Voice Self-Service Products, then click on the product/option you are interested in.
- For troubleshooting tips for these Cisco Unified Contact Center Products, go to http://docwiki.cisco.com/wiki/category:Troubleshooting, then click the product/option you are interested in.
- Also related is the documentation for Cisco Unified Communications Manager, which you can access from http://www.cisco.com/cisco/web/psa/default.html?mode=prod
- You can access Technical Support documentation and tools from http://www.cisco.com/en/US/support/index.html
- You can access the Product Alert tool through (login required) http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice
Documentation and Support
To download documentation, submit a service request, and find additional information, see What's New in Cisco Product Documentation at: http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.
You can also subscribe to the What's New in Cisco Product Documentation RSS feed to deliver updates directly to an RSS reader on your desktop. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.
Field Alerts and Field Notices
Note that Cisco products may be modified or key processes may be determined important. These are announced through use of the Cisco Field Alert and Cisco Field Notice mechanisms. You can register to receive Field Alerts and Field Notices through the Product Alert Tool on Cisco.com. This tool enables you to create a profile to receive announcements by selecting all products of interest.
Log into www.cisco.com; then access the tool at: http://www.cisco.com/cisco/support/notifications.html
Documentation Feedback
To provide comments about this document, send an email message to the following address: contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.
Conventions
This document uses the following conventions:
Feedback