Open the Configuration Manager from the Unified CCE Tools folder on your desktop to enter and update information about the entities that are part of your enterprise.
Configured entities are stored as records in the Central Controller database tables. These entities include agents, call types, devices, PGs, services and service members, skill groups, and translation routes.
For error-free routing and accurate reporting, it is crucial to configure all peripheral targets—that is, any and all destinations to which a call can be sent. Reports show no data for devices that are not configured and monitored.
Changes and additions that you make in Configuration Manager are immediately applied to the Central Database on the Logger and are copied to all local databases.
Naming Conventions in Configuration
Before configuring the system, consider how you want to name the reporting entities that you will be configuring—such as peripherals, skill groups, and agents.
The configured names for these entities appear in the Unified IC user interface as selection criteria for filtering reports. They are selected from Value Lists and Collections.
Use meaningful naming conventions to help reporting users interpret and locate the appropriate report selection items. For example, append the same prefix for all items associated with a particular site and use descriptive text to identify call types.