Overview
Cisco Unified Intelligence Center is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Historical, Real-time, and Live Data reporting and dashboards.
Unified Intelligence Center serves the following primary purposes:
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Obtains data from the base solution's database. The base solution can be any of the Contact Center products.
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Allows you to create custom queries to obtain specific data.
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Customizes the visual presentation of the reports.
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Customizes the report data.
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Allows different groups of people to view specific data based on their roles.
Unified Intelligence Center users can use the new interface to perform the following tasks:
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Create and view Reports.
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Schedule reports to run at selected intervals.
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Import and export reports and report folders.