Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.0(1)

Contents

1 - A - C - D - E - H - I - L - P - R - T - U

Index

1

15-minute data 1

A

Agent Historical All Fields 1

Agent Not Ready Detail 1

Agent Queue Historical All Fields Template 1

Agent Real Time All Fields 1

Agent Skill Group Historical All Fields 1

Agent Skill Group Real Time 1

Agent State Real Time Graph 1

Agent Team Historical All Fields 1

Agent Team Real Time All Fields 1

Agent Team State Counts Real Time 1

C

Call Type Abandon/Answer Distribution Historical Template 1

Call Type Historical All FieldsTemplate 1

Call Type Real Time All Fields Template 1

Call Type Skill Group Historical All Fields Template 1

custom report 1

D

data

15-minute 1

historical 1

interval 1

live 1

database tables

interval tables 1

E

Enterprise Service Historical All Fields 1

Enterprise Skill Group Real Time All Fields 1

H

half-hours boundaries, impact on reporting 1

historical data 1

I

interval data 1

intervals

database tables 1

L

live data 1

P

Peripheral Service Historical All Fields 1

Peripheral Service Real Time All Fields 1

Peripheral Skill Group Historical All Fields 1

Peripheral Skill Group Real Time All Fields 1

Precision Queue Abandon Answer Distribution Historical Template 1

Precision Queue Efficiency Drill Down Template 1

R

real time and historical data, comparing records 1

report comparison

half-hour boundary issues 1

real time and historical reports 1

reports

and timezones 1

T

timezones

and reports 1

U

Unified IC

and 15-minute data 1