cccaIcmEvent
An ICM event is a notification that is sent by a functional component of the Cisco Unified Intelligent Contact Management (Unified ICM) and the Cisco Unified Contact Center Enterprise (Unified CCE) contact center applications.
The following table details the objects which comprise the notification type:
Object Name |
Description |
---|---|
cccaEventComponentId |
A unique identifier used to correlate multiple notifications generated by a single enterprise contact center application functional component or subcomponent. A functional component constructs its unique identifier based upon configured parameters; all notifications by that component include this event component ID. |
cccaEventState |
The state (not to be confused with severity) of the notification and potentially the current state of the functional component that generated the notification. The possible states are: 'clear' (0): The clear state indicates that the condition that generated a previous raise notification is resolved. 'applicationError' (2): The application error state alerts the recipient that an error exists in the enterprise contact center application but that the error does not affect the operational status of the functional component. 'raise' (4): A raise state identifies a notification received because of a health-impacting condition, such as a process failure. A subsequent clear state notification follows when the error condition is resolved. 'singleStateRaise' (9): The single state raise state indicates that a health-impacting error occurred and that a subsequent clear state notification is not forthcoming. An example of a single state raise condition is an application configuration error that requires the system to be stopped and the problem resolved by an administrator before the affected component functions properly. |
cccaEventMessageId |
The unique notification message identifier (value) that was assigned by the enterprise contact center application. This identifier is unique for each different notification but consistent for each instance of the same notification. |
cccaEventOriginatingNode |
The application-defined name of the enterprise contact center application functional component that generated this notification. This name varies, both in content and in format, based on the component that generated the notification. For example, the name for a Router component may be 'RouterA', a combination of the component identification and the 'side' identifier, while the name 'PG1A' is a combination of the peripheral gateway acronym followed by the peripheral gateway number and the ‘side’ identifier. |
cccaEventOriginatingNodeType |
The type of enterprise contact center application functional component or subcomponent that generated this notification. The node types are: 'unknown' (0): The notification originates from an unknown source. 'router' (1): The notification was generated by the Router functional component. 'pg' (2): The notification was generated by the peripheral gateway functional component. 'nic' (3): The notification was generated by the network interface controller functional component. 'aw' (4): The notification was generated by the administrator workstation functional component. 'logger' (5): The notification was generated by the Logger functional component. 'listener' (6): The notification was generated by the listener functional component. The listener is an enterprise contact center application process that collects event messages from the Logger for display in a Cisco proprietary event management application that is part of the Remote Management Suite (RMS). 'cg' (7): The notification was generated by the CTI gateway functional component. 'ba' (8): The notification was generated by the Blended Agent functional component. Blended Agent is an enterprise contact center 'outbound option' functional component that manages campaigns of Outbound Dialing. |
cccaEventOriginatingProcessName |
Each enterprise contact center application functional component includes one or more operating system processes, each of which performs a specific function. The event originating process object identifies the name of the application process that generated this notification. |
cccaEventOriginatingSide |
The enterprise contact center application functional component fault tolerant side (either 'A' or 'B') that generated this notification. |
cccaEventDmpId |
The Device Management Protocol (DMP) is a session layer protocol used for network communication between enterprise contact center application functional components. The DMP ID uniquely identifies the session layer addresses of an application functional component. A single component may have multiple DMP IDs because a functional component communicates with other functional components (or its duplex pair) via multiple physical network interfaces and maintain multiple DMP session connections on each interface. Should a communications failure occur, the event DMP ID identifies the physical and logical address that the error occurred. |
cccaEventSeverity |
The severity level of this notification. The severity levels are: 'informational' (1): The notification contains important health or operational state information that is valuable to an administrator; however, the event itself does not indicate a failure or impairment condition. 'warning' (2): The notification contains serious health or operational state information that could be a precursor to system impairment or eventual failure. 'error' (3): The notification contains critical health or operational state information and indicates that the system has experienced an impairment and/or a functional failure. |
cccaEventTimestamp |
The date and time that the notification was generated on the originating node. |
cccaEventText |
The full text of the notification. This text includes a description of the event that was generated, component state information, and potentially a brief description of administrative action that may be necessary to correct the condition that caused the event to occur. |