Contact Share Rule API
A Contact Share rule is required when configuring a Contact Share group. A group is sent in every routing request to the Contact Share process. Each group has a rule that defines the logic for selecting a skill group or precision queue in that group for a routing request. Use the Contact Share Rules API to create, update, list, and delete rules. This API is only available on the Contact Director deployment.
![]() Note |
To learn more about the other APIs available in the Contact Director deployment, see Access. |
URL
https://<server>:/unifiedconfig/config/contactshareruleParameters
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refURL: The refURL of the Contact Share rule. See Shared Parameters.
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name: Required. The name of the Contact Share rule.
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ruleExpression: Required. The logical expression with which the rule operates.
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description: Optional. The description of the rule.
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changeStamp: See Shared Parameters.
Operations
Search and Sort Values
The following table shows the parameters that are searched and the parameters that are sortable.
Search parameters | Sort parameters |
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Example Get Response
<contactShareRule>
<refURL>/unified/config/contactsharerule/(id)</refURL>
<name>test</name>
<ruleExpression>Call.PeripheralVariable==1</ruleExpression>
<description>test something</description>
<changeStamp>0</changeStamp>
</contactShareRule>