Preface

Change History

This table lists changes made to this guide. Most recent changes appear at the top.

Change

See

Date

Added support to scale to 36000 Agents from 24000 Agents Reference Design Change Limits for Calls Per Second to Support 36000 Agents February, 2021

Initial Release of Document for Release 12.5(1)

February, 2020

Added support for Cloud Connect

About Cloud Connect

Added support for Smart Licensing

Smart Licensing

About This Guide

This guide explains how to interpret reporting data that is stored in, and retrieved from, the Cisco Unified Contact Center Enterprise (Unified CCE) Unified Contact Center Enterprise database. This guide also helps you understand the importance of planning, configuration, and scripting for accurate reporting data.

Audience

This guide is written for anyone who uses Cisco Unified Intelligence Center (Unified Intelligence Center) to generate reports using the stock Cisco reporting templates. Stock templates are Cisco templates that are installed with the reporting application, that are populated from the Unified CCE database, and that are qualified by Cisco Systems, Inc.

Contact center supervisors and administrators who are responsible for configuring and scripting Unified CCE will also find this guide useful.

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