Call Summary Count Per Campaign Real Time
The Call Summary Count per Campaign Real Time report displays the status of each query rule within a campaign, the current status of all campaign records, and the currently valid campaign dialing times.
Views: This report has the following grid views and chart view:
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Call Summary Count per Campaign Real Time (the default)
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Valid Campaign Dialing Times Real Time
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Summary of Call Counts Per Campaign Real Time
Select the view you want to see from the report drop-down list that is located on the top left corner.
Query: This report data is built from an Anonymous Block query.
Value List: Campaigns
Database Schema Tables from which data is retrieved:
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Campaign
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Campaign_Query_Rule_Real_Time
Current Fields in the Call Summary Count Per Campaign Real Time View
Current fields are those fields that appear by default in a report generated from the stock template. Current fields are listed in the order (left to right) in which they appear by default in the stock template.
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Columns (Fields) |
Description |
|---|---|
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Campaign |
The name of the campaign. Derived from: Campaign.CampaignName |
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Total Records |
The total number of records. Derived from: Campaign_Query_Rule_Real_Time.TotalCount |
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Available |
The number of available records. Derived from: Campaign_Query_Rule_Real_Time.TotalCount-Campaign_Query_Rule_Real_Time. TotalVoiceCount-Campaign_Query_Rule_Real_Time.ClosedCount |
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Closed |
The number of contacts closed. Derived from: Campaign_Query_Rule_Real_Time.ClosedCount |
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Voice |
The number of calls for the day that ended in successful customer contact. Derived from: Campaign_Query_Rule_Real_Time.VoiceCount |
Current Fields in the Summary of Call Counts Per Campaign Real Time Report View
Current fields are those fields that appear by default in a report generated from the stock template. Current fields are listed in the order (left to right) in which they appear by default in the stock template.
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Columns (Fields) |
Description |
|---|---|
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Campaign |
The name of the campaign. Derived from: Campaign.CampaignName |
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Attempts |
Summary total of the number of calls attempted. Derived from: Campaign_Query_Rule_Real_Time.AttemptedCount |
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Requested Personal Callback |
The number of callback contacts scheduled. Derived from: Campaign_Query_Rule_Real_Time.PersonalCallBackCount |
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Requested Callback |
The number of callback contacts. Derived from: Campaign_Query_Rule_Real_Time.CallBackCount |
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Voice |
The number of calls for the day that ended in successful customer contact. Derived from: Campaign_Query_Rule_Real_Time.VoiceCount |
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Busy |
The number of calls that detected a busy signal. Derived from: Campaign_Query_Rule_Real_Time.BusyCount |
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No Answer |
The number of calls that were not answered. Derived from: Campaign_Query_Rule_Real_Time.NoAnswerDetectCount |
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No Ringback |
The number of calls that did not detect a ring back. The Calls with CallResults 4, 27 and 28 are mentioned in this column. Derived from: Campaign_Query_Rule_Real_Time.NoRingBackDetectCount |
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No Dialtone |
The number of calls that did not detect a dial tone. Derived from: Campaign_Query_Rule_Real_Time.NoDialToneDetectCount |
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Fax |
The number of calls that detected a fax. Derived from: Campaign_Query_Rule_Real_Time.FaxDetectCount |
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Network IVR |
The number of calls that detected a network answering machine. Derived from: Campaign_Query_Rule_Real_Time.NetworkAnsMachinesCount |
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Answering Machine |
The number of calls that detected an answering machine. Derived from: Campaign_Query_Rule_Real_Time.AnsweringMachineCount |
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SIT Tone |
The number of calls that detected a special information tone (SIT). Derived from: Campaign_Query_Rule_Real_Time.SITToneDetectCount |
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Agent Rejected |
The number of preview or callback calls that were rejected by the agent. Derived from: Campaign_Query_Rule_Real_Time.AgentRejectedCount |
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Agent Closed |
The number of preview or callback calls that were rejected by the agent. The agent did not call these customers. Derived from: Campaign_Query_Rule_Real_Time.AgentClosedCount |
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Customer Not Home |
The number of contacts where the party answering the phone was not the customer. Derived from: Campaign_Query_Rule_Real_Time.CustomerNotHomeCount |
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Wrong Number |
The number of contacts where the party answering the phone indicated that the customer did not live there. Derived from: Campaign_Query_Rule_Real_Time.WrongNumberCount |
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Canceled |
The number of calls where the dialer canceled a ringing customer call. Derived from: Campaign_Query_Rule_Real_Time.CancelledDetectCount |
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Dialer Abandon |
The number of calls abandoned by the dialer. Derived from: Campaign_Query_Rule_Real_Time.AbandonDetectCount |
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Abandon to IVR |
The number of calls that were abandoned by the dialer and transferred to IVR, which plays a message. Derived from: Campaign_Query_Rule_Real_Time.AbandonToIVRCount |
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Customer Abandon |
The number of calls where the customer ended the call immediately after picking up the phone. Derived from: Campaign_Query_Rule_Real_Time.CustomerAbandonDetectCount |
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Talk Time |
The total time in HH:MM:SS (hours, minutes, seconds) that agents spent talking on the phone today. Derived from: Campaign_Query_Rule_Real_Time.TalkTimeCount |
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Wrap Up Time |
The length of time the agents spent in wrap-up work. Derived from: Campaign_Query_Rule_Real_Time.WrapupTimeCount |
Current Fields in the Valid Campaign Dialing Times Real Time Report View
Current fields are those fields that appear by default in a report generated from the stock template. Current fields are listed in the order (left to right) in which they appear by default in the stock template.
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Columns (Fields) |
Description |
|---|---|
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Campaign |
The name of the campaign. Derived from: Campaign.CampaignName |
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Start Zone 1 Time |
Campaign Start Zone 1 time measured in HH:MM format. Campaign Start Zone 1 time is the start time that a customer can be phoned at Zone 1. Zone 1 time and Zone 2 time cannot overlap. Derived from: Campaign.HomeStartHours ':' Campaign.HomeStartMinutes |
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End Zone 1 Time |
Campaign End Zone 1 time measured in HH:MM format. Campaign End Zone 1 time is the time beyond which a customer can no longer be phoned at Zone 1. Derived from: Campaign.HomeEndHours ':' Campaign.HomeEndMinutes |
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Zone 1 Duration |
The total Zone 1 time. Zone 1 Duration = End Zone 1 Time-Start Zone 1 Time Derived from: Campaign.HomeDuration |
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Start Zone 2 Time |
Campaign Start Zone 2 time measured in HH:MM:SS format. Campaign Start Zone 2 time is the start time that a customer can be phoned at Zone 2. Campaign time is set to the customer's time zone. For example, if the campaign runs from 3 to 6 p.m. Eastern Standard time and it is past 6 p.m. on the East coast, you can still dial someone in Chicago because it is not yet 6 p.m. there. Derived from: Campaign.WorkStartHours : Campaign.WorkStartMinutes |
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End Zone 2 Time |
Campaign End Zone 2 time measured n HH:MM:SS format. Campaign End Zone 2 time is the time beyond which a customer can no longer be phoned at Zone 2. Derived from: Campaign.WorkEndHours : Campaign.WorkEndMinutes |
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Zone 2 Duration |
The total Zone 2 time. Zone 2 Duration = End Zone 2 Time - Start Zone 2 Time Derived from: Campaign.WorkDuration |
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