Agent Precision Queue Membership
Agent Precision Queue Membership displays the active membership of agents in precision queues along with the attributes in those precision queues. Note that this membership is dynamic so this information is available in real-time only.
Query: This report data is built from a Database Query.
Views: This report has one grid view, Agent Precision Queue Membership.
Grouping: This report is grouped by Agent.
Value List: Agent
Database Schema Tables from which data is retrieved:
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Agent
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Agent_Skill_Group_Real_Time
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Attribute
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Person
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Precision Queue
Available Fields in the Agent Precision Queue Membership Grid View
Additional Available fields in this report are populated from fields in the Agent_Skill_Group_Real_Time table as documented in the Database Schema Handbook for Cisco Unified Contact Center Enterprise at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-technical-reference-list.html.
Note also that:
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Precision Queue is derived from: Precision_Queue.EnterpriseName
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Attribute [1-n] is derived from: Attribute.EnterpriseName
Current Fields in the Agent Precision Queue Membership Grid View
Current fields are those fields that appear by default in a report generated from the stock template.
Current fields are listed below in the order (left to right) in which they appear by default in the stock template.
Column (Field) |
Description |
---|---|
Agent |
The last and first name of the agent. Derived from: Person.LastName "," Person.FirstName |
Precision Queue |
The precision queues with which the agent is associated. Derived from: Precision_Queue.EnterpriseName |
Attributes |
The attributes used in the precision queue definition. The report shows only those attributes that are used. |
Available Fields in the Agent Precision Queue Membership Grid View
Additional Available fields in this report are populated from fields in the Agent_Skill_Group_Real_Time table as documented in the Database Schema Handbook for Cisco Unified Contact Center Enterprise at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-technical-reference-list.html.
Note also that:
-
Precision Queue is derived from: Precision_Queue.EnterpriseName
-
Attribute [1-n] is derived from: Attribute.EnterpriseName
Current Fields in the Agent Precision Queue Membership Grid View
Current fields are those fields that appear by default in a report generated from the stock template.
Current fields are listed below in the order (left to right) in which they appear by default in the stock template.
Column (Field) |
Description |
---|---|
Agent |
The last and first name of the agent. Derived from: Person.LastName "," Person.FirstName |
Precision Queue |
The precision queues with which the agent is associated. Derived from: Precision_Queue.EnterpriseName |
Attributes |
The attributes used in the precision queue definition. The report shows only those attributes that are used. |