Outbound Option Guide for Unified Contact Center Enterprise, Release 12.6(1)

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Updated:
August 22, 2023

Chapter: Do Not Call Table

Do Not Call Table

Do_Not_Call Table

The Do_Not_Call table includes all the phone numbers and extensions that, when matched exactly, are not dialed during an Outbound Option campaign.

The following table lists the Do_Not_Call table column names and provides their descriptions.

Column Name

Type

Description

Phone

VARCHAR(20)

The Do Not Call phone number.

PhoneExt

VARCHAR(8)

The extension for the Do Not Call phone number.

Note

 

Although the phone number extension is imported into the table, it is currently not used for any dialing operations.

DoNotCallID

IDENTITY

Unique identifier for each record in this table. The identity seed value on side A is (1,1) and on side B is (-2147483648, 1)

Do Not Call Considerations

Consider the following for the Do Not Call feature:

  • When you upgrade to or downgrade from Cisco Unified CCE, Release 11.6(1), the Do Not Call table is not available. Therefore, import the Do Not Call table again after upgrade or downgrade.

  • Do not configure multiple Do Not Call import rules.

  • A customer number is dialled even if the number is listed in the Do Not Call table. This occurs when:

    • the Campaign Manager restarts.

    • one of the routers is not available during the import of the Do Not Call records.

  • Do not perform manual operations on database including database replication.

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