IP Address Worksheets

This chapter provides worksheets you can use to record IP addresses for the visible and private networks. You also need to define static routes for some of the nodes in the Unified ICM system.

Visible Network IP Address Requirements

The table titled Visible Network IP Address Requirements lists the IP address requirements for Unified ICM node connections to the visible network. The Unified ICM nodes are listed as duplexed pairs (for example, CallRouter A and CallRouter B). You may or may not have duplexed nodes in your configuration. Supply IP addresses only for the nodes you have in your configuration.

Table 1. Visible Network IP Address Requirements

Node

Location

Address Type

IP Address

CallRouter A

High Priority

Low Priority

Default IP Gateway

Netmask

CallRouter B

High Priority

Low Priority

Default IP Gateway

Netmask

Logger A

Typical Data

RAS 1

RAS 2

Default IP Gateway1

Netmask

Logger B

Typical Data

RAS 1

RAS 2

Default IP Gateway1

Netmask

Central Site IP Router

Typical data

Remote Contact Center Site IP Route

Typical data

PG1A

Typical Data

RAS 1

RAS 2

Default IP Gateway1

Netmask

PG1B

Typical Data

RAS 1

RAS 2

Default IP Gateway1

Netmask

PG2A

Typical Data

RAS 1

RAS 2

Default IP Gateway1

Netmask

PG2B

Typical Data

RAS 1

RAS 2

Default IP Gateway1

Netmask

PG3A

Typical Data

RAS 1

RAS 2

Default IP Gateway1

Netmask

PG3B

Typical Data

RAS 1

RAS 2

Default IP Gateway1

Netmask

AW1

Typical Data

Default IP Gateway1

Netmask

AW2

Typical Data

Default IP Gateway1

Netmask

Private Network IP Address Requirements

The table titled Private Network IP Address Requirements lists the IP address requirements for Unified ICM node connections to the private network. The Unified ICM nodes are listed as duplexed pairs (for example, CallRouter A and CallRouter B). You may or may not have duplexed nodes in your configuration. You need to supply IP addresses only for the nodes you have in your configuration.

Table 2. Private Network IP Address Requirements

Node

Location

Address Type

IP Address

CallRouter A

High Priority

Low Priority

Default IP Gateway

Netmask

CallRouter B

High Priority

Low Priority

Default IP Gateway

Netmask

Logger A

Typical Data

RAS 1

RAS 2

Default IP Gateway1

Netmask

Modem Tel. Number

Logger B

Typical Data

RAS 1

RAS 2

Default IP Gateway1

Netmask

Modem Tel. Number

Central Site IP Router

Typical Data

Remote Contact Center Site IP Router

Typical Data

PG1A

Typical Data

RAS 1

RAS 2

Default IP Gateway1

Netmask

Modem Tel. Number

PG1B

Typical Data

RAS 1

RAS 2

Default IP Gateway1

Netmask

Modem Tel. Number

PG2A

Typical Data

RAS 1

RAS 2

Default IP Gateway1

Netmask

Modem Tel. Number

PG2B

Typical Data

RAS 1

RAS 2

Default IP Gateway1

Netmask

Modem Tel. Number

PG3A

Typical Data

RAS 1

RAS 2

Default IP Gateway1

Netmask

Modem Tel. Number

PG3B

Typical Data

RAS 1

RAS 2

Default IP Gateway1

Netmask

Modem Tel. Number

AW 1

Typical Data

Default IP Gateway1

Netmask

AW 2

Modem Tel. Number

Typical Data

Default IP Gateway1

Netmask

Signaling Access Network IP requirements

The table titled Signaling Access Network IP Requirements lists the IP address requirements for Unified ICM node connections to the Signaling Access Network. The Unified ICM nodes are listed as duplexed pairs (for example, CallRouter A and CallRouter B). You may or may not have duplexed nodes in your configuration. You need to supply IP addresses only for the nodes you have in your configuration

Table 3. Signaling Access Network IP Requirements

Node

Location

Address Type

IP Address

CallRouter A

Typical data

CallRouter B

Typical data

Network Gateway 1A

Typical data

Network Gateway 1B

Typical data

Static Route Requirements

The IP routers used in the Unified ICM networks must have static routes defined in order to provide the necessary connectivity between the visible LAN at the central site and the visible LANs at remote contact center sites. The static route ensures that the IP router can forward traffic from the central site to the remote site. In addition, CallRouters and Loggers must have a static route defined for the remote private LAN. This static route ensures that private network traffic is segregated from visible network traffic.

You must define all the static routes required in your configuration. However, you cannot define these static routes until you have assigned all Unified ICM nodes IP addresses.

Table 4. Static Route Requirements

Node

Network

Static Route

Central Site Visible Network IP Router—Side A and Side B

Visible

Define one static route for the visible LAN at each remote contact center site and each administrator site. If the central sites are geographically separated, add another static route for the other central site.

Central Site Private Network IP Router—Side A and Side B

Private

Define one static route for the private LAN at the other central site.

CallRouter—Side A and Side B

Private

If the sides of the central controller are geographically separated, define one static route for the subnet address of the private LAN on the other side of the central controller.

Logger—Side A and Side B

Private

If the sides of the central controller are geographically separated, define one static route for the subnet address of the private LAN on the other side of the central controller.

PG (all PGs)

Visible

One of the two IP routers at a contact center is targeted as the default gateway for the PG. However, the PG needs IP connectivity to both sides of the central controller. Therefore, for each PG you must define a static route to the other IP router (that is, to the IP router that is not targeted as the PG's default gateway IP router).

Remote Contact Center IP Routers

Visible

For each IP router, define a static route to one side of the central controller (to the central site visible network IP router).

Admin Site IP Routers

Visible

For each Admin Site IP router, define a static route to one side of the central controller (to the central site visible network IP router).