Unified Intelligence Center can be installed as a standalone server or as a cluster of a maximum of eight server nodes. There is one mandatory publisher node (called the Controller) and a maximum of seven subscriber nodes (called Members). The Controller node includes a Member; thus a deployment can consist of a Controller only.

All nodes must meet latency requirements as described in the Cisco Unified Intelligence Center Solution Reference Network Design (SRND) Guide.

The primary node (the Controller) includes both the Administration (Operations, Administration, Maintenance, and Provisioning or OAMP) and the Unified Intelligence Center Reporting web applications. A Controller is required in all deployments. A deployment can consist of a Controller only.

The Member nodes have the Unified Intelligence Center Reporting web application only.

Unified Intelligence Center is installed on Cisco Unified Voice Operating System (VOS). This is an appliance model or "closed box" and does not support navigation into, or manipulation of, the file system.

Unified Intelligence Center must be installed on a Virtual Machine running over UCS B-Series and C-Series Servers or equivalent hardware.

The disk capacity and hardware type of Member nodes should be equal to or greater than those of the Controller node.

For Cisco Unified Intelligence Center Hardware and Software Specification, refer Contact Center Enterprise Compatibility Matrix at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-device-support-tables-list.html and Compatibility Matrix for Unified CCX at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html.

See the Cisco Unified Intelligence Center Solution Reference Network Design (SRND) Guide, available in the Design Guides category at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-intelligence-center/tsd-products-support-series-home.html.

Before you proceed with the installation and upgrade, note these important requirements:

• You must have access to a Network Time Protocol (NTP) server.

• You must have a preconfigured default router.

• You must have a preconfigured Domain Name Server (DNS).

• You must install the primary node (the Controller).

• All configured nodes in a cluster must be installed and started before you install a new node. For example, if the Controller and one Member have been installed and you are about to add a second Member, the Controller and first Member must be started and available so that the second Member is able to access them.

• Installation on an existing (repurposed) server formats the hard drive and erases all data. It might also change the system Basic Input Output System (BIOS), firmware, and Redundant Array of Inexpensive Disks (RAID) configuration.

• On the installation configuration screens:

  • Values—such as host names, User IDs, and passwords—are case-sensitive.

  • You must enter the same security password on all nodes in the cluster. Keep a record of this password; you will need to use it if you replace or add a server in the future or if you want to replace the old security password with a new one.

  • Use the default Maximum Transmission Unit (MTU) setting, for all nodes in the cluster.

Use this worksheet to record network and password information that the basic installation configuration wizard prompts you to enter. Store this worksheet information for future reference.

A Unified Intelligence Center can include one or multiple nodes. The installation for each node can take about an hour. For most of that time, it can run unattended.

You must perform the installation on the primary node/Controller first.

Some configuration and installation processes differ slightly for the first node (Controller) and for the Members. This is noted in these instructions.

Much of the installation requires no action on the part of the person who runs it. When user input is required, use the following keyboard navigation and selection actions.

The installation wizard screens do not recognize a mouse or a touchpad.