Configure Instant Messaging and Presence Service

IM and Presence Service Workflow with Cisco Unified Communications Manager Release 10.5 and Later

Procedure

  Command or Action Purpose

Step 1

Configure IM Address Scheme

Configure an IM address for users.

Step 2

Enable Message Settings

In the Cisco Unified Communications IM and Presence service, set the options to enable instant message and logging.

IM and Presence Service Workflow with Cisco Unified Communications Manager Release 9.x and Later

Procedure

  Command or Action Purpose

Step 1

Enable Message Settings

In the Cisco Unified Communications IM and Presence service, set the options to enable instant message and logging.

Step 2

Add an IM and Presence Service

Create an IM and Presence UC Service.

Step 3

Apply an IM and Presence Service

Add the IM and Presence UC Service to the Service Profile.

Add an IM and Presence Service

Provide users with IM and Presence Service capabilities.

Procedure

Step 1

Open the Cisco Unified CM Administration interface.

Step 2

Select User Management > User Settings > UC Service.

The Find and List UC Services window opens.

Step 3

Select Add New.

The UC Service Configuration window opens.

Step 4

In the Add a UC Service section, select IM and Presence from the UC Service Type drop-down list.

Step 5

Select Next.

Step 6

Provide details for the IM and Presence Service as follows:

  1. Select Unified CM (IM and Presence) from the Product Type drop-down list.

  2. Specify a name for the service in the Name field.

    The name you specify displays when you add the service to a profile. Ensure the name you specify is unique, meaningful, and easy to identify.

  3. Specify an optional description in the Description field.

  4. Specify the instant messaging and presence service address in the Host Name/IP Address field.

    Important

     

    The service address must be a fully qualified domain name or IP address.

Step 7

Select Save.

Apply an IM and Presence Service

After you add an IM and Presence Service on Cisco Unified Communications Manager, you must apply it to a service profile so that the client can retrieve the settings.

Before you begin

Add an IM and Presence Service

Procedure

Step 1

Open the Cisco Unified CM Administration interface.

Step 2

Select User Management > User Settings > Service Profile.

The Find and List Service Profiles window opens.

Step 3

Find and select your service profile.

The Service Profile Configuration window opens.

Step 4

In the IM and Presence Profile section, select up to three services from the following drop-down lists:

  • Primary

  • Secondary

  • Tertiary

Step 5

Click Save.

Configure IM Address Scheme

This feature is supported on Cisco Unified Communications Manager IM and Presence Service release 10.x or later. For versions of Cisco Unified Communications Manager IM and Presence Service release 9.x and earlier the default IM address scheme used is UserID@[Default Domain].

Procedure

Step 1

Choose the IM Address Scheme.

  1. Open Cisco Unified CM IM and Presence Administration.

  2. Select Presence > Settings > Advanced Configuration

    The Advanced Presence Settings window opens.

  3. Select IM Address Scheme and from the list choose one of the following:

    • UserID@[Default Domain]

      If you use the UserID, ensure that you configure a default domain. For example, services must be named cups.com and not cups.

    • Directory URI

Step 2

Select the required mapping.

  1. Open Cisco Unified CM Administration.

  2. Select System > LDAP > LDAP Directory.

    The Find and List LDAP Directories window opens.

  3. Find and select the directory from the list.

    The LDAP Directory window opens.

  4. In the Standard User Fields To Be Synchronized section choose the mapping:

    • User ID mapped to an LDAP field, the default is sAMAccountName.

    • Directory URI mapped to either mail or msRTCSIP-primaryuseraddress.

Enable Message Settings

Enable and configure instant messaging capabilities.

Procedure

Step 1

Open the Cisco Unified CM IM and Presence Administration interface.

Step 2

Select Messaging > Settings.

Step 3

Select the following options:

  • Enable instant messaging

  • Allow clients to log instant message history

  • Allow cut & paste in instant messages

Step 4

Select other messaging settings as appropriate.

Step 5

Select Save.

Important

 

Cisco Jabber does not support the following settings on the Presence Settings window on Cisco Unified Communications Manager IM and Presence Service release 9.0.x:

  • Use DND status when user is on the phone

  • Use DND status when user is in a meeting

What to do next

Disable Instant Message Settings

In a phone mode with contacts deployment, you can turn off instant messaging for your users as instant messaging doesn't apply to phone mode deployments.

Procedure

Step 1

From Cisco Unified CM IM and Presence Administration go toMessaging > Settings.

Step 2

Uncheck Enable instant messaging and click Save.

What to do next

Restart the Cisco XCP Router service.

Manage Presence Settings

The presence setting for your users is enabled by default. However, in a phone mode with contacts deployment you can disable the presence setting and your users won't see any presence in the client.

Procedure

Step 1

From Cisco Unified CM IM and Presence Administration, go to Presence > Settings > Standard Configuration.

Step 2

Uncheck Enable availability sharing and click Save.

What to do next

Restart the Cisco XCP Router service.