Configure Extend and Connect

Configure Extend and Connect Workflow

Procedure

  Command or Action Purpose

Step 1

Enable User Mobility

Enable users mobility and you can assign users as owners of CTI remote devices.

Step 2

Create CTI Remote Devices

Create CTI remote devices, these virtual devices monitor and have call control over a user's remote destination.

Step 3

Add a Remote Destination

(Optional) If you plan to provision users with dedicated CTI remote devices, add a remote destination in Cisco Unified Communications Manager.

Enable User Mobility

This task is only for desktop clients.

You must enable user mobility to provision CTI remote devices. If you do not enable mobility for users, you cannot assign those users as owners of CTI remote devices.

Before you begin

This task is applicable only if:

  • You plan to assign Cisco Jabber for Mac or Cisco Jabber for Windows users to CTI remote devices.

  • You have Cisco Unified Communication Manager release 9.x and later.

Procedure

Step 1

Select User Management > End User.

The Find and List Users window opens.

Step 2

Specify the appropriate filters in the Find User where field to and then select Find to retrieve a list of users.

Step 3

Select the user from the list.

The End User Configuration window opens.

Step 4

Locate the Mobility Information section.

Step 5

Select Enable Mobility.

Step 6

Select Save.

Create CTI Remote Devices

CTI remote devices are virtual devices that monitor and have call control over a user's remote destination.

Procedure

Step 1

Open the Cisco Unified CM Administration interface.

Step 2

Select Device > Phone.

The Find and List Phones window opens.

Step 3

Select Add New.

Step 4

Select CTI Remote Device from the Phone Type drop-down list and then select Next.

The Phone Configuration window opens.

Step 5

Select the appropriate user ID from the Owner User ID drop-down list.

Note

 

Only users for whom you enable mobility are available from the Owner User ID drop-down list. For more information, see Enable SAML SSO in the Client.

Cisco Unified Communications Manager populates the Device Name field with the user ID and a CTIRD prefix; for example, CTIRDusername

Step 6

Edit the default value in the Device Name field, if appropriate.

Step 7

Ensure you select an appropriate option from the Rerouting Calling Search Space drop-down list in the Protocol Specific Information section.

The Rerouting Calling Search Space drop-down list defines the calling search space for re-routing and ensures that users can send and receive calls from the CTI remote device.

Step 8

Specify all other configuration settings on the Phone Configuration window as appropriate.

See the CTI remote device setup topic in the System Configuration Guide for Cisco Unified Communications Manager documentation for more information.

Step 9

Select Save.

The fields to associate directory numbers and add remote destinations become available on the Phone Configuration window.

Add a Remote Destination

Remote destinations represent the CTI controllable devices that are available to users.

You should add a remote destination through the Cisco Unified CM Administration interface if you plan to provision users with dedicated CTI remote devices. This task ensures that users can automatically control their phones and place calls when they start the client.

If you plan to provision users with CTI remote devices along with software phone devices and desk phone devices, you should not add a remote destination through the Cisco Unified CM Administration interface. Users can enter remote destinations through the client interface.


Note

  • You should create only one remote destination per user. Do not add two or more remote destinations for a user.

  • Cisco Unified Communications Manager does not verify if it can route remote destinations that you add through the Cisco Unified CM Administration interface. For this reason, you must ensure that Cisco Unified Communications Manager can route the remote destinations you add.

  • Cisco Unified Communications Manager automatically applies application dial rules to all remote destination numbers for CTI remote devices.

Procedure

Step 1

Open the Cisco Unified CM Administration interface.

Step 2

Select Device > Phone.

The Find and List Phones window opens.

Step 3

Specify the appropriate filters in the Find Phone where field to and then select Find to retrieve a list of phones.

Step 4

Select the CTI remote device from the list.

The Phone Configuration window opens.

Step 5

Locate the Associated Remote Destinations section.

Step 6

Select Add a New Remote Destination.

The Remote Destination Information window opens.

Step 7

Specify JabberRD in the Name field.

Restriction

 

You must specify JabberRD in the Name field. The client uses only the JabberRD remote destination. If you specify a name other than JabberRD, users cannot access that remote destination.

The client automatically sets the JabberRD name when users add remote destinations through the client interface.

Step 8

Enter the destination number in the Destination Number field.

Step 9

Specify all other values as appropriate.

Step 10

Select Save.

What to do next

Complete the following steps to verify the remote destination and apply the configuration to the CTI remote device:

  1. Repeat the steps to open the Phone Configuration window for the CTI remote device.

  2. Locate the Associated Remote Destinations section.

  3. Verify the remote destination is available.

  4. Select Apply Config.


Note

The Device Information section on the Phone Configuration window contains a Active Remote Destination field.

When users select a remote destination in the client, it displays as the value of Active Remote Destination.

none displays as the value of Active Remote Destination if:

  • Users do not select a remote destination in the client.

  • Users exit or are not signed in to the client.