Before you begin

Review these topics before starting the configuration of Cisco Jabber for iPad.

What is Cisco Jabber for iPad?

Cisco Jabber for iPad is a Unified Communications application that provides instant messaging (IM), video and voice calling, corporate directory search, availability, and voicemail. The underlying technologies include

  • Cisco WebEx Messenger
  • Cisco Unified Presence
  • Cisco Unified Communications Manager
  • Cisco TelePresence Video Communication Server
  • Cisco Jabber Video for TelePresence (formerly known as the free Jabber Video service)
  • Cisco WebEx TelePresence (formerly known as the paid Jabber Video service)

Note

The video and voice quality of calls varies depending on the Wi-Fi or mobile data network connection. Cisco does not troubleshoot connectivity issues when users of Jabber for iPad are on 3G or 4G mobile data networks or non-corporate Wi-Fi networks over a VPN connection using applications such as Cisco AnyConnect Secure Mobility Client.

Note

Use the Jabber Video for TelePresence log in for both the Cisco Jabber Video for TelePresence and Cisco WebEx TelePresence services.

How to Use this Document

This document is designed to help you set up the organization-specific technologies so they function properly on the user devices. Review this table to quickly navigate to the content that pertains to your needs.

If you want to set up… Go to this chapter…
Domain Name Server Service Records Set up Simple Sign-In using DNS SRV
Cisco WebEx Messenger only Set up for Cisco WebEx Messenger
Cisco Unified Presence only Set up for Cisco Unified Presence
Cisco Unified Communications Manager only Set up for Cisco Unified Communications Manager 8.x
Cisco TelePresence Video Communication Server only Set up for Cisco TelePresence Video Communication Server
Cisco WebEx Messenger and Cisco Unified Communications Manager Setup for Cisco WebEx Messenger and Cisco Unified Communications Manager
Cisco WebEx Messenger and Cisco TelePresence Video Communication Server Setup for Cisco WebEx Messenger and Cisco TelePresence Video Communication Server
Cisco Unified Presence and Cisco Unified Communications Manager Setup for Cisco Unified Presence and Cisco Unified Communications Manager

Note

Domain Name Server Server Record (DNS SRV) setup should be the first step in the configuration of any Cisco Jabber for iPad deployment.

Note

Cisco Jabber Video for TelePresence and Cisco WebEx TelePresence do not require any administrative setup. If your users have questions about it, direct them to the following support sites:.

Download and Installation of Cisco Jabber for iPad

Cisco Jabber for iPad is an application that you can download and install from the App Store within iTunes or on your iPad device.

Connect on Demand VPN

Cisco Jabber for iPad contains the Connect on Demand VPN feature. The Connect on Demand VPN feature enables the Cisco Jabber for iPad application to automatically establish VPN connections when needed without additional actions by end users. The Connect on Demand VPN feature requires a user to download and install the Cisco AnyConnect Secure Mobility Client from the App Store.

Cisco AnyConnect Secure Mobility Client must be configured with certificate authentication to provide the Connect on Demand VPN feature to Cisco Jabber for iPad. See the Cisco AnyConnect Secure Mobility Client Administrator Guide for information and procedures for this configuration. The latest version of the Cisco AnyConnect Secure Mobility Client Administrator Guide is available at the following location: http:/​/​www.cisco.com/​en/​US/​products/​ps10884/​products_​installation_​and_​configuration_​guides_​list.html.

Additional Cisco Unified Communications Manager configuration may be required in certain network deployments. See Setting Up Connect on Demand VPN for additional information.


Note

There is no configuration in Cisco Jabber for iPad other than turning the Connect on Demand VPN feature on or off. This feature is turned on by default after Cisco Jabber for iPad is installed.

Cross Launching Cisco Jabber for iPad

Cisco Jabber for iPad can be launched from Safari or other browsers to perform one of the following tasks:

  • Call a phone number
  • Start a chat session
  • Place a video call

The following table lists the cross launch URLs third party applications can use to make use of Cisco Jabber for iPad functionality.

Function Cross Launch URL Precondition
Call a phone number ciscotel://<phone_number> Cisco Unified Communications Manager account
Start a chat session xmpp://<instant_message_id>
  • Cisco WebEx Messenger account
  • Cisco Unified Presence account
Place a video call
  • movi://<phone_number>
  • movi://<URI>
  • sip://<phone_number>
  • sip://<URI>
  • Cisco TelePresence Video Communication Server account for movi: URLs
  • Cisco Unified Communications Manager or Cisco TelePresence Video Communication Server account for sip: URLs
Send instant message

ciscojabber://goim?screenname=<contact_id>&

message=<message_tx>
  • Cisco WebEx Messenger account
  • Cisco Unified Presence account
Place a VoIP or video call

ciscojabber://call?address=<user_address>&

type=<call_type>

Call types:

  • 0 - Point to Point
  • 1 - Cisco Unified Communications Manager
  • 2 - Cisco TelePresence Video Communication Server
  • 3 - Cisco Jabber Video for TelePresence / Cisco WebEx TelePresence
  • 4 - Determine the active account type and use that to place a call.
Note   

If a URL uses a value of 1, 2, or 3 and that account type is not present, the URL will be ignored.
  • Cisco Unified Communications Manager account
  • Cisco TelePresence Video Communication Server account
  • Cisco Jabber Video for TelePresence / Cisco WebEx TelePresence account
Add a contact

ciscojabber://addbuddy?screenname=

<user_name>

  
View profile

ciscojabber://goprofile?screenname=

<user_name>

  
Sign in to Cisco Jabber for iPad

ciscojabber://login?type=<account_type>&username=

<user_name>&token=<login_token>&primaryserver=

<primary_login_server>&secondaryserver=

<secondary_login_server>&sipdomain=<sip_domain>

&devicename=<ucm_device>

Account types:

  • 1 - Cisco WebEx Messenger
  • 2 - Cisco WebEx Messenger Single Sign-On
  • 3 - Cisco Unified Presence
  • 4 - Cisco Unified Communications Manager
  • 5 - Cisco TelePresence Video Communication Server
  • 6 - Cisco Jabber Video for TelePresence / Cisco WebEx TelePresence
  • Cisco WebEx Messenger account
  • Cisco Unified Presence account
  • Cisco Unified Communications Manager account
  • Cisco TelePresence Video Communication Server account
  • Cisco Jabber Video for TelePresence / Cisco WebEx TelePresence account

Apple iOS Support Statement

Cisco supports Cisco Jabber releases only on the latest major iOS release. Apple maintains iOS, provides free iOS updates, and actively encourages users to upgrade to new iOS releases. To help enterprise customers transition to new major iOS updates, Cisco supports the last dot release of the previous major release for three months after a new release is introduced.

Important Notice About Emergency Calls

Using your iPad as a phone may not provide the most timely or accurate location data for an emergency call such as 911, 999, and 112. Calls may be misdirected to the wrong emergency response center or the emergency response center may make errors when determining your location. Use your device as a phone only as a last resort during an emergency. Cisco is not liable for resulting errors or delays.