Software Support

Unlock the full benefits of your Cisco software, both on-premises and in the cloud.

Why Software support?

Our experts help you rapidly deploy new technologies and adopt the features that achieve your business goals. 

Fast-track your software ROI

Cisco experts match software capabilities to your objectives and help you overcome the technical barriers to achieving them.

Better support experience

Get help with on-premises, hybrid, cloud, and hosted deployments. A designated expert who knows your solution will provide advice and proactive support as you need it. 

Reduce risk to your business

Enjoy priority access to highly skilled engineers who help solve complex issues quickly, along with technical reviews that can reduce disruptions to your business.

Our offerings

Basic software support

Foundational coverage for the software applications that keep your systems and business running smoothly.

Enhanced software support

Enjoy additional help with onboarding your software applications. Plus get tailored advice on which features best support your business objectives.

Premium software support

A designated Cisco expert will be assigned to your technical team. They will quickly assess your IT environment and help you optimize and innovate with confidence.

Explore options by technology


Learn how to get the most value from your Cisco Secure products and improve your security posture.


As you evolve your hybrid work model or migrate applications to the cloud, Cisco support will be there for you.

Service providers

To meet the demands of market transitions, get a software support level that fits your environment.

Data centers and enterprise networking

Make sure you understand foundational support entitlements, so you stay in compliance and get support when you need it.

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Hear from our customers

FinancialForce, a DuoCare Premium customer, says …

These reviews have been incredibly valuable. Often metrics can be very introspective. But getting an external view as to where we stand against industry benchmarks is super helpful when thinking about security value.

-Richard Hall, Senior Director of IT Infrastructure and Operations, FinancialForce

For partners

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